Puffins at Manston Terrace

3 Manston Terrace, St Leonards, Exeter EX2 4NP
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9.9 52 Reviews
  • Puffins at Manston Terrace, Exeter
Puffins at Manston Terrace provides a wide variety of childcare services from children under the age of two to a holiday club for school aged children. Children are cared for across four age appropriate rooms which are designed with the specific needs of different age groups in mind.

Children are encouraged to play and learn together to boost their confidence and social skills in a loving environment. The outdoor area is used regularly by all children to provide them with an exciting place to explore and play in.

Inside a range of activities are on offer for children to spend time enjoying, whether on their own, as a group or with a member of the nursery’s qualified staff.

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Care Provided by Puffins at Manston Terrace

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Molly Crowley (Childcare Centre Manager)
  • Number of Childcare Staff
  • 19
  • Total Places for Children
  • 56
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas (Puffins Holiday Club available during School Holidays for children aged 41/2-11)

Funding & Fees Guide for Puffins at Manston Terrace

  • Under 2s:
    Daily (07:30-18:00) £72.50 per session


    2 - 3yrs Sessions with no Grant Funding:
    Daily (07:30-18:00) £69.50 per session


    2 - 3yrs Grant Funding available for full day sessions or 5 hour half day sessions


    3 and 4yrs:
    £7.50 per hour; for hours not allocated with grant

  • We offer half day sessions, full day sessions and hourly sessions which can include lunch sessions. Discount for full time children.


    For more information on their fee structure and information, please contact them directly and they will be happy to help.

Puffins at Manston Terrace Reviews (52)

Total of 52, showing 21-40
9.9

Puffins at Manston Terrace has a Review Score of 9.9 (9.912) out of 10, based on 23 reviews in the last 2 years. Over all time Puffins at Manston Terrace has 52 reviews.

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Review from Natasha H (Mother of Child) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son joined the nursery in the baby room a few months ago when I was doing my keeping-in-touch days ready to return to work. He was only 8 months when he first went and is now 11 months. He has settled so well and I am really happy with the nursery. The staff have been so welcoming and I feel certain
that my son is looked after in a caring and nurturing environment. Every member of staff that I’ve come across at Puffins Manston Terrace has been friendly and lovely and they are very approachable if you have a query. I really would recommend Manston Terrace, I know it is the best place for my son. They always have lovely activities and the staff are so interactive with the children, playing with them and engaging them (which was certainly not the case at some of the other nurseries I visited!) I think it’s a lovely place. Well done to the staff and keep it up, it’s a tough job but you do it brilliantly.

Reply from Gabriella Rourke, Training and Office Administrator at Puffins at Manston Terrace

Thank you for your feedback, we are very happy that you could leave such a lovely review. We encourage our staff to be as welcoming and friendly as possible and we are glad that you feel they have been approachable. Our staff do enjoy setting up lots of different activities and engaging the children as much as we can as this in turn helps support the children's development.


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Review from Borana T (Mother of Child) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Puffins at Manston Terrace enough. The staff are always so lovely and friendly. They have taken care of my daughter very well. She has learnt so much since joining nursery and is developing into such a strong personality. The key workers are doing their best, working hard and always
with a smile.

Reply from Gabriella Rourke, Training and Office Administrator at Puffins at Manston Terrace

Thank you for your feedback. We are very happy to be able to provide a high standard of care for you and your family especially your daughter. We hope that you continue to enjoy Puffins at Manston Terrace and continue to build good relationships with your child's key worker and the team.


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Review from E O (Mother of Child) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well recommended. I looked around several nurseries in Exeter and this one stood out for its size (not too big or small), the flexibility, ability to have settling-in sessions at the child’s pace, app updates, caring staff and general positive vibe plus at home initial meet up. My toddler loves nursery
and I feel he is learning so much from going as well as enjoying it so I look forward to sending him in more often. Thank you to all the Puffins team!

Reply from Gabriella Rourke, Training and Office Administrator at Puffins at Manston Terrace

Thank you for taking the time to leave us this feedback. We are glad that you felt our settling-in process benefitted you as a family and your child and hope that you were able to build a stronger bond with our members of staff during this process. We hope that you continue to enjoy the service we provide for you and your family.


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Review from Vasiliki M (Mother of Child) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am from Greece and my English is not very good. Fortunately, she is a teacher and speaks Greek, and everything was very easy for me. I am very pleased with how they are treating my child. He is very happy every time I drop him off and every time I pick him up.

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Review from Rebecca C (Mother of Child) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Puffins at Manston Terrace enough. The staff are always so lovely and friendly and have taken care of my little boy so well.
He has learnt so much since joining nursery and is developing into such a clever, funny and kind boy and I think his key workers have a lot to do with this.

Reply from Gabriella, Training and Office Administrator at Puffins at Manston Terrace

Hello, we appreciate the time that you have taken to leave us this review for our Puffins at Manston Terrace. We are very happy to be able to provide good quality childcare for you and your child and we hope to continue this quality childcare for you into the future.


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Review from Rosie K (Mother of Child) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son loves going to nursery. They do loads of lovely activities including baking. He's outside in the garden every day. The team genuinely care about the kids and understand individual personalities. Our son has forged fantastic friendships and is always chatting about the staff there. And they have
their own chef!

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Review from Christopher S (Father of Child) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter loves this nursery and runs through the front door without looking back. She loves playing in the garden, especially in her tree. The staff give us updates at the end of the day and seem to know everything she's been up to. They post pictures and updates on an app throughout the day too.
She loved the trip to the donkey sanctuary and the staff accommodate her vegetarian diet.

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Review from R H (Mother of Child) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manston Terrace is perfect for our 20-month-old. The staff are all wonderful and truly care about the children. His key worker is as excited to talk about his day as we are to hear about it. He has never shed a single tear when being dropped off and knocks on the door with a giant smile on his face
every day.
There is a different messy or creative activity every day. The garden area is brilliant with so many areas to explore and my son is given the independence to choose what he wants to do. They also have lots of reading and singing time and he has enjoyed learning his animals and colours. The app is really good and the staff take the time to update it throughout the day and to upload lots of pictures, which we really appreciate.

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Review from Gemma B (Mother of Child) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is very happy at this nursery and loves the staff. I feel he's really well looked after and I'm kept up to date with what he's been doing, how much he's eaten and how much he's slept. There is also a portal I can log into and see pictures and updates. The nursery always looks clean and tidy and
the staff are very welcoming and friendly. No complaints.

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Review from H T (Mother of Child) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Puffins Manston Terrace since 2017 for both our sons (one who has now left and the other who is now 2) and we have consistently been delighted by the care and attention given by the staff. They are extremely hard working and make sure the children feel valued. It's a very friendly
environment and the children spend a lot of time outside in the beautiful garden. The staff go above and beyond and we couldn't recommend it more strongly!

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Review from Mark P (Father of Child) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic facility, great communication from the staff, flexibility with days of the week much appreciated. Our daughter settled in very quickly and has thrived there. The app has been a really useful resource to see the activities of the day and get important information around nap times etc. Thank
you Puffins for a first class service.

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Review from C C (Mother of Child) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My baby started at 7 months old and the staff in the baby room, and the managing team have been excellent from the day we looked around. They've been great at communicating with us, made us all feel comfortable and trusting and always have our daughter's needs front and centre. My daughter loves her
time there - I don't think I ever see her not smiling when I drop her off, or pick her up! The staff have created an environment where she eats and drinks well, and gets the naps she needs.

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Review from Nafisa Y (Mother of Child) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Puffins for the care and love they gave to my child. My baby was three months old when she started settling sessions with them. Before I knew them, I was always crying about how can I give my baby to someone I don't know, but when she started with Puffins, especially her key worker, she
was the only person I wanted my baby to be with, after myself. Also mention the nursery team and every other member of staff in that nursery who were very very professional, caring and kind. Unfortunately, I needed to move from Exeter due to my work. I wished my child could have the same carers always. I miss Puffins. Huge love and respect.

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Review from Katie L (Mother of Child) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manston Terrace provides a fantastic, nurturing environment for my son. She has had delayed speech which was picked up through assessments provided by the nursery. They have arranged extra support for him and we are already seeing a difference. The staff are amazing with the children, providing a safe,
fun learning environment. We are very happy with all Manston Terrace provides.

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Review from Shilpa S (Mother of Child) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We relocated to England from India during the ongoing pandemic. My 3.5-year-old son did not know to speak English and we were really anxious about how he would adjust. As a family, it was a tough time for us as we were in a new country with an ongoing pandemic. We started his nursery in August. Though
we were really anxious, the manager and staff were really supportive. My son is happy there. He likes the food and he likes the activities. He is particularly happy with the outdoor activities and this was such an important thing for us with all the other issues going around. We are grateful to the staff for taking care of our little one so well. Because of the covid restrictions, parents cannot enter the nursery and we are seeing him off at the door, but from the way some of the staff members are giving us updates about our child every evening, we can feel their involvement with him. He talks very fondly of some of the staff to us.

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Review from Rhiannon B (Mother of Child) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful. Our son joined the nursery after the first lockdown was lifted, so he was very nervous after being at home with us for such a long time. The staff were fantastic and allowed him to settle in his own pace. It only took a few days and he was running in to see them.

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Review from Sofia B (Mother of Child) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attended the nursery pre-school and it was a great environment to be in for her. She made lots of friends and was thriving there. The staff was very supportive and helpful towards her, as well as the parents. My son also attends the nursery and goes there happily. They are quite active on
platforms to show their daily activities, with pictures, as well as letting me know what he ate throughout the day, and how much. All questions are being answered in a timely manner. Overall, great nursery and would highly recommend to parent friends.

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Review from Beth B (Mother of Child) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursery with a very happy atmosphere and incredibly friendly and caring staff. Our daughter started in the baby room and stayed all the way through to pre-school and her two young siblings are working their way through the nursery as well. Very impressed across the board!

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Review from Kerry F (Mother of Child) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy has been going to Puffins for nearly two years and he absolutely loves it. The staff are amazing with him and he always has a lovely day, packed full of exciting activities. His speech is delayed, but the staff have been really helpful working with him in a fun way and he is showing a
marked improvement week on week. The menu is lovely and my little boy eats everything, every time he attends! I would highly recommend Puffins at Manston Terrace. The staff are all really approachable and helpful, and the nursery has been extremely flexible with my wife and I, who are both shift workers which just makes life so much easier.

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Review from Sarah (Mother of Child) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Puffins at Manston Terrace. The staff are so kind and caring and put a lot of effort into ensuring that my daughter is comfortable and happy in the nursery environment. She started in the baby room when she had just turned 1; I was particularly pleased with the sleeping room
there, which adjoins the playroom and has a variety of sleeping options to suit your little one. The daily menu is healthy and varied and all freshly cooked on site. The management is excellent, very organised and consistent.


The children occasionally go on outings to a local park or the library. One of the best features about this nursery is the settling in policy - you are in charge of the schedule and can arrange as many settling in sessions as you think your child will need. Also, everything is provided - food, nappies, suncream, wellies, you name it! You only need to send in a change of clothes.


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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Puffins at Manston Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Puffins at Manston Terrace is calculated as follows: ( (253 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 274 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puffins at Manston Terrace is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Meet the Team (1)

Hristina

Hristina Morava

Job Title: Childcare Centre Manager

Joined: 2021

Puffins at Manston Terrace have an established team, led by Hristina Morava who has worked for Puffins since 2021.


Hristina is Level 6 qualified in Childcare with Qualified Teacher Status and is supported by her Deputy Fern.


The nursery is spread over 2 floors and has our Holiday Club on the lower ground floor. Children can explore a variety of different rooms, supported by caring and diligent staff who work hard to ensure every child is loved and cared for as an individual.


Hristina and Fern would love to show you around, so please get in contact.


Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Puffins at Manston Terrace to verify any information. View our terms and conditions. Puffins at Manston Terrace has an Enhanced Service – more info.