Tops Day Nurseries: Muscliff Nursery

69 Claremont Avenue, off Castle Lane West, Bournemouth BH9 3HD
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9.8 74 Reviews
  • Tops Day Nurseries: Muscliff Nursery, Bournemouth
Tops Day Nurseries - Muscliff, Bournemouth offers happy, nurturing care for the hours needed. They offer very flexible hours, and parents can book to the nearest 15 minutes, so that parents only pay for the hours that are required. The nursery also runs their Mini Beasts Club over the school holidays for children aged five to eleven.

The nursery recognises that every 15 minutes is important and offers parents flexible childcare so they only pay for the time they need. Tops Muscliff can offer 15 hours free funding which is available for two, three and four-year-olds.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

While each child is at Tops Muscliff, families are more than welcome to call as often as they like to talk to a member of staff about their child and their day at nursery.

Staff record important information to share with families about children during their time at the setting, such as sleep times, nappy changes and information about their milk and food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

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Care Provided by Tops Day Nurseries: Muscliff Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Jodie Robinson (Manager)
  • Admission Criteria
    • Minimum 6 hours per week
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 59
  • Age Range
    • from 1 years 6 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-17:30
    Tuesday 07:30-17:30
    Wednesday 07:30-17:30
    Thursday 07:30-17:30
    Friday 07:30-17:30
  • When Closed
  • Bank Holidays & 2 weeks at Christmas

Tops Day Nurseries: Muscliff Nursery Reviews (74)

Total of 74, showing 21-40
9.8

Tops Day Nurseries: Muscliff Nursery has a Review Score of 9.8 (9.802) out of 10, based on 27 reviews in the last 2 years. Over all time Tops Day Nurseries: Muscliff Nursery has 74 reviews.

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Review from M C (Father of Child) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Tops Day Nurseries a great nursery where my child is very settled, friendly staff who are always willing to support.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

Thank you for your kind words! We're thrilled to hear that your child is settled and happy at our Nursery. Our friendly staff is dedicated to providing continuous support. We appreciate your positive feedback.


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Review from L B (Mother of Child) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursery for my little boy! They have gone above and beyond supporting us with him! All five of my children have been to Tops Day Nursery.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

Thank you for your heartwarming review! We're honored to have been a part of your family's journey with all five children. It's our joy to provide a wonderful experience for your little boy. We appreciate your trust and look forward to continuing to support your family.


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Review from A W (Mother of Child) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this nursery because our daughter who’s now 10 years old was here. She loved being here and learnt a lot. Also, the location for us was convenient and flexible booking system. Despite staff member's changes since then, they are still very good at their job, dedicated, patient, caring, supportive
and friendly. Our son is very happy here, learns a lot, makes friends, his speech develops, he’s a braver eater and tries healthier food. The nursery staff helped a lot with potty training which was a bit difficult for me. We enjoyed an event - lights in the garden, bonfire and marshmallows, it was a lovely occasion to meet all the staff, children and their parents.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

It's truly heartening to hear that your daughter's positive memories with us played a role in choosing our nursery for your son. We are delighted to learn that he, too, is thriving in our nurturing environment. Creating a space where children can not only learn but also build lasting friendships and develop essential life skills is at the core of our mission.


Your kind words about our staff's dedication, patience, and support mean the world to us. We understand that staff changes can be a concern, but it's our commitment to maintaining the high standards you've come to expect. We're thrilled that your son's speech development, adventurous eating habits, and successful potty training experiences have been positive outcomes of his time with us.


Thank you once again for entrusting us with your son's early education journey. We look forward to many more joyous moments together!


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Review from Courtney S (Mother of Child) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started the nursery in September and has settled in really well thanks to the amazing staff. So far we have had a good experience with the nursery, I really couldn’t fault them!
My daughter enjoys coming here, always comes out happy and comes home chatting about how much fun she has had.
She
has the best bond with all the staff especially her key worker.
I feel happy my daughter is in good hands which was the main thing for me.
She has learned so much and really developed since starting this nursery.
Thank you to all the staff.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

It warms our hearts to know that your daughter enjoys her time with us, leaving each day with a smile and excitement to share her experiences at home. Building a strong bond with our little ones, like the one she has with her key worker, is at the core of what we strive for every day.
Ensuring that parents feel confident in their choice of nursery is paramount, and we are delighted to hear that you feel your daughter is in good hands. Providing a safe and nurturing environment is our top priority.
The fact that you've noticed her development and learning progress is the greatest reward for our dedicated team. It's a testament to the collaborative effort between our staff and supportive parents like yourself.
On behalf of everyone here, a heartfelt thank you for entrusting us with your daughter's early education journey. We appreciate your feedback and look forward to continuing to provide a positive and enriching experience for her.


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Review from L B (Mother of Child) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery, inclusive and have always been fantastic with my child's allergies. My child loves attending here and looks forward to going, he appears very secure with his keyworker and all other staff. I am very pleased with the approach here on child development and learning. A wonderful child-led
nursery.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you and your child have had an excellent experience at our nursery. Ensuring your child's well-being and safety, especially in regard to allergies, is of utmost importance to us.
It's wonderful to know that your child enjoys attending our nursery and looks forward to it. Building a secure and supportive environment for every child is our priority, and we're delighted that your child feels secure with their keyworker and our dedicated staff.
We appreciate your recognition of our approach to child development and learning. We strive to provide a child-led educational environment that encourages growth and exploration.
Thank you for being a part of our nursery community. Your trust and positive feedback mean a lot to us.


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Review from K B (Mother of Child) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place with great people, the current manager is a very organised person, from the day she is there, everything is spot on, from this year they have new equipment which kids love. My son loves this place, he is always very happy when he goes to nursery and cheerful when I collect him.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

Thank you for your kind words! We're thrilled to hear your son loves coming to our nursery and enjoys the new equipment. Our team is dedicated to creating a nurturing and joyful environment for all the children in our care. Looking forward to continued happiness and growth for your son at our nursery!


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Review from Sarah M (Mother of Child) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a good experience in this nursery so far. My daughter enjoys coming here, she always comes out happy. We receive updates and photos via the app which seem to go through phases of being frequent and then not any for a while. It would be nice if these could be daily where possible, but I do
understand the staff are busy. They seem to do good activities and recently more outings e.g. to the park or library. They have limited outdoor space but they make good use of what they have and go outside to play often. The menu is good, healthy and varied and I think she mostly eats it! The nursery responded to feedback and as a result, are now open for longer hours, which is really helpful as a working parent.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Muscliff Nursery

We greatly appreciate your kind words and are delighted to hear that your daughter is enjoying her time with us. We're thrilled that she looks forward to coming to the nursery and leaves with a smile on her face. Our team works diligently to create a positive and engaging environment for all the children.
Regarding the updates and photos via the app, we are constantly striving to enhance our communication channels. Your suggestion for more frequent updates is valued, and we'll do our best to make these updates more consistent for you. We understand how important it is for you to stay connected with your child's experiences throughout the day.


We are glad you've noticed our efforts to provide diverse and enriching activities. Making the most of our outdoor space and ensuring your child has a well-rounded experience is a priority for us.


Thank you for trusting us with your daughter!


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Review from Charlotte H (Mother of Child) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at this nursery for 2 years and has loved every minute of it. She is really confident and has grown so much since being at this setting. The staff have been brilliant from the start and even with the recent staff changes, this hasn't changed. The only letdown is the admin team but
the setting and what Tops do is brilliant!

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you for your lovely review, we are so happy to hear that your little one loves us at Tops Charminster. We have loved watching her grow and develop over the years.


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Review from Clare S (Mother of Child) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter absolutely loved going to Tops Day Nurseries, Charminster. The staff are so friendly and welcoming there and my daughter had so much fun every day learning new things. I would definitely recommend this nursery. I'm looking forward to sending my son there in a couple of years!

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Review from Faith S (Mother of Child) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child enjoyed her 2 years at this nursery and still talks about it now. Fantastic staff and manager. Accommodating last-minute changes. Setting is let down massively by admin teams. Retain your staff Tops!

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Review from Kim M (Mother of Child) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough what an excellent setting this is for a nursery. The team are amazing and my little girl had the best bond, not only with her key worker but with all the staff. When she finished at Tops, she was more than ready for school. With the flexibility in booking as an added bonus, I
would highly recommend it to anyone.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you for your lovely review, Kim, we really appreciate your feedback.


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Review from D R (Mother of Child) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good at working with children, they have good teaching techniques and they also carry out different activities for each child's needs. For my part, they helped me and my son a lot. Thank you.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you for your lovely review, we really appreciate your feedback.


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Review from Jazzmin B (Mother of Child) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery. Fantastic staff. Really helped my son's growth and development along with a tremendous amount of support to myself and my son throughout his time there. Will always recommend Tops Day Nurseries: Charminster Nursery
Tops Day Nurseries: Charminster Nursery. The staff and the manager
are outstanding at what they do. Thank you so much.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you for your lovely review Jazzmin, we really appreciate your feedback.


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Review from Karl W (Father of Child) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my son's progress at Tops Day Nurseries. There have been times when I have asked about my son's safety due to some safeguarding concerns that I raised; the manager managed these well and reassured me the issue was dealt with. My son is always happy to attend Tops, and he
is always met at the door with a big smile and lots of enthusiasm. I know and feel that my son is cared for and supported in the best possible way.

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Review from E D (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very supportive and attentive. The booking system is very good.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Evangeline, we really appreciate it!


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Review from A B (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the nursery. The staff are caring and friendly and make all the children feel welcome. My son likes to go to the nursery and is always happy there. The staff give feedback to parents every day and are always happy to help. I highly recommend this nursery to anyone.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Adriana, we really appreciate it!


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Review from Danielle M (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves coming to nursery every day. She's always happy when I collect her.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Danielle, we really appreciate it!


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Review from Faith S (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My child enjoys her time at nursery and is excited to go in the morning. Leaving sometimes makes her grumpy. Overall happy and settled at nursery.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Faith, we really appreciate it!


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Review from Samantha B (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My twins have really enjoyed their time here and have learned lots. The staff are always really friendly and helpful. We will definitely miss Tops Nursery.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Samantha, we really appreciate it!


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Review from Holly G (Mother of Child) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good, my son loves going there.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Muscliff Nursery

Thank you very much for your review Holly, we really appreciate it!


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Tops Day Nurseries: Muscliff Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Tops Day Nurseries: Muscliff Nursery is calculated as follows: ( (261 Excellents x 5) + (62 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 324 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tops Day Nurseries: Muscliff Nursery is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 number of registered child places is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Jodie

Jodie Robinson

Job Title: Nursery Manager

Joined: 2013

Nursery Manager


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