First Steps Day Nursery

75 Oakdale Road, Oakdale, Poole BH15 3LD
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50 Reviews
  • First Steps Day Nursery, Poole
First Steps Nursery in Poole provides high quality care and education for children aged 3 months and over in 4 different groups; Teddy-bears for the youngest children, Sunshine's for toddlers and Little Steps and Big Steps the 2 pre-schools as well as the popular holiday club. In addition to their all year round Pre-school, they have flexible term time only sessions available on request. First Steps Nursery is bright and welcoming with large murals painted on the walls.

First Steps have a fantastic team of qualified nursery practitioners who strive to create a bright, safe, secure and stimulating environment for the children in their care enabling them to reach their full potential and ensure their readiness for their next steps to "big" school.

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Care Provided by First Steps Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • First Steps Childcare Services Ltd
  • Person in charge
  • Lauren Cook (Manager)
  • Number of Childcare Staff
  • 26
  • Total Places for Children
  • 91
  • Age Range
    • from 0 years 2 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:15-18:15
    Tuesday 07:15-18:15
    Wednesday 07:15-18:15
    Thursday 07:15-18:15
    Friday 07:15-18:15
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for First Steps Day Nursery

  • Per session from £36.38
    Per day from £61.79

  • Fees are calculated over the full year and divided into 12 equal monthly payments based on the number of days/sessions your child attends. Fees are inclusive of all meals, drinks, snacks and nappies/wipes where applicable.

First Steps Day Nursery Reviews (50)

Total of 50, showing 41-50

Over all time First Steps Day Nursery has 50 reviews.

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Review from Lauren C (Mother of Child) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this nursery. Having viewed several nurseries, I chose First Steps for several reasons. Firstly you do not need to make an appointment to view the nursery, meaning there can be no "get ready to look good" nudges for the staff to prepare. The staff were extremely enthusiastic
and helpful. The nursery is clean and bright. The separate age group rooms were all beautifully decorated and equipped with toys, learning tools and fun play.
My son is finishing pre school there soon to start school. He has made strong bonds with both friends and staff. I couldn't recommend it more.

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Review from Jennifer H (Mother of Child) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to first steps since he was 1 years old. He has blossomed through 2 rooms and enjoyed all of them. He is now in little steps and loves everyday he is there. He has grown into such a confident, kind, outgoing boy which eases me that when he goes to school, he will love it. First
steps is a great foundation in learning. Thank you all for what you do.
xx

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Review from Francine S (Mother of Child) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First steps have gone above and beyond to ensure my daughter has fulfilled her potential and engaged in exciting activities since her very first day. My child settled without fuss which proves that the staff at first steps are not only professional but warm and caring. I particularly like the fact that
they offer a school day type session which as a parent of older siblings is perfect and is mostly covered by the 3 year old funding. I cannot recommend this nursery highly enough and all the staff at first steps should be commended for their hard work to make sure that each and every child is cared for independently throughout their time and involved with all activities.

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Review from Rebecca (Mother of Child) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly. I have 2 children there in Little Steps and Baby room and I couldn't recommend it more highly. The staff are brilliant and the place itself is fantastic. Always organised activities with plenty of free time play. Both children are really happy here. Wouldn't send them
anywhere else

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Review from Natalie C (Mother of Child) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with First Steps, all three of our daughters have attended at different times and have absolutely loved it. The staff are so friendly and approachable and really care for the children. I would definitely recommend this day nursery.

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Review from Emily B (Mother of Child) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not express enough how happy I am with this nursery, they have made both my children very happy and have helped with their development. The staff are incredibly polite and keep you up to date at all times. My children feel very safe and happy to be their 100% satisfaction.

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Review from Dean M (Father of Child) published on 5 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to the nursery 4.5 days a week since the age of 2.5 and will be starting school this year. It is amazing to see how confident and independent she has become after attending the nursery. She is always very happy to go as she has made lots of friends. There are times I have
picked her up and she didn’t want to leave as she was having so much fun! Other children always come out happy and look like they have been well stimulated with activities. The manager and staff are extremely flexible and accommodating to requests. They arrange various parties and stay and play sessions throughout the year as well as have parent evenings where you get to spend some time going over their development and achievements. The nursery feels safe and friendly and I would highly recommend.

Reply from Caroline Marks, Owner at First Steps Day Nursery

It is so lovely to hear such glowing reports of the time you have spent with us at First Steps and we are fortunate to have such an excellent team. We hope you will continue to use our services either at the after school club or holiday club.


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Review from Kerrie G (Mother of Child) published on 15 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has attended first steps since she was 2 years old and now attends the after school and holiday club as a 5 year old. She absolutely loves it there and looks forward to Thursdays when she gets to go to the after school club. The facilities are fantastic and staff are incredibly friendly, they
will go out of their way to help in any way they can. I would highly recommend First Steps to any one needing child care or a place at pre school. I will be continuing to use First Steps until my child is too old to attend, which will be a sad sad day.

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Review from Janine Y (Mother of Child) published on 20 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ensuring our son had the right nurturing environment was a huge pressure on me and my husband so based on other parent recommendations we decided to visit first Steps - and haven't ever looked back. The staff have a clear passion for the work they do and for the children they care for and our son was
coming home every day with a new project to show us, a new skill he had learned, a story to tell about his friends or just eager to go to sleep so he could go back there again the next day! Due to my work commitments I was never able to participate in the drop offs and pick ups as much as my husband could but the staff always kept me up to date with my son's progress whenever I needed it so that I could feel involved with them (very important for an emotional mother just returning to work from maternity leave!). My son went through an extended period of painful physiotherapy to help him learn how to walk and I can honestly say that without the professional way in which the staff helped him go through his exercises on a daily basis, he probably would have taken much longer to reach his goals. Each and every member of staff working there is a credit to their profession.

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Review from Claire N (Mother of Child) published on 6 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the Nursery I knew this was the one!! Staff are always happy and looked after my son with such care!! They helped him grow into a confident young man and they were a big part of our family for 4 years!! I would have no hesitation in using them again ... it truly is, along
with everyone that works there,a beautiful Nursery!!

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Overview of Review Score

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Awards / Recognitions (0)

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Meet the Team (3)

Lauren

Lauren Cook

Job Title: Nursery Manager

Joined: 2009

Lauren (Early Years Professional BA honours degree) has the highest level of early years qualification and is an expert in her field, this is reflected in her expert team that she mentors and guides. Lauren is always willing to be hands on with the children and is truly the face of the nursery for our families. As is summed up by some words from our parents ‘Lauren….well words can’t describe the sterling job she does and always with a smile’. Lauren's two children Freddie and Elsie also attend the Nursery.


Chantelle

Chantelle Cornell

Job Title: Deputy Nursery Manager

Joined: 2010

Chantelle (Early Years Professional level 5) has been with the nursery over ten years and has completed her foundation degree and assists Lauren in the day to day running of the nursery. Chantelle has worked in all of the rooms in the nursery and is always around to offer advice and guidance to parents. She also brings her little boy Tommy to nursery with her.


Ella

Ella White

Job Title: Team Leader

Joined: 2011

Ella is our third in command at First Steps and has been with the company since 2011 after initially starting as an apprentice.
Ella now leads the baby room team as well as assists Lauren in the holiday club.


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