Partou Longlevens Day Nursery & Pre-School has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years. Over all time Partou Longlevens Day Nursery & Pre-School has 18 reviews.
Review from S L (Father of Child) published on 17 March 2025
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Reply from Leah Hannon, Home Manager at Partou Longlevens Day Nursery & Pre-School
Thank you for the wonderful review! We are so happy to hear that your son is settling in well and enjoying his time with us. Our team strives to create a warm and friendly environment for all of our students. It's great to hear that his key worker has been instrumental in helping him expand his food palate. We look forward to continuing to provide a positive and enriching experience for your son.
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Review from L J (Father of Child) published on 12 March 2025
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Reply from Leah Hannon, Home Manager at Partou Longlevens Day Nursery & Pre-School
Thank you for trusting us with your child's early education! We are committed to providing a nurturing and enriching environment for all of our students. It's wonderful to hear that your son has thrived and we wish him continued success as he prepares for school.
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Review from T G (Mother of Child) published on 22 March 2024
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Reply from Leah Hannon, Family Care Team at Partou Longlevens Day Nursery & Pre-School
Thank you for taking the time to leave a review for us at Chestnuts Day Nursery - Longlevens. We're happy we could meet your expectations! It's experiences like yours that really keep us motivated! Thank you again for the great review!
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Review from Philly F (Mother of Child) published on 22 March 2024
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Reply from Leah Hannon, Family Care Team at Partou Longlevens Day Nursery & Pre-School
Thank you for taking the time to leave a review for us at Chestnuts Day Nursery - Longlevens. We're happy we could meet your expectations!Thank you again, and have a fantastic day!
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Review from Hannah M (Mother of Child) published on 22 March 2024
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Reply from Leah Hannon, Family Care Team at Partou Longlevens Day Nursery & Pre-School
Thank you for sharing your positive experience! Thank you for your kind review; we are happy to pass along your comments to the team here at Chestnuts Day Nursery - Longlevens! Thank you, and have a fantastic day!
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Review from J C (Mother of Child) published on 22 March 2024
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Reply from Leah Hannon, Family Care Team at Partou Longlevens Day Nursery & Pre-School
Thank you so much for the positive review, we're so glad that we were able to go above and beyond your expectations!Thank you again for leaving us this response, have a fantastic day!
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Review from Hannah S (Mother of Child) published on 22 March 2024
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Reply from Leah Hannon, Family Care Team at Partou Longlevens Day Nursery & Pre-School
Thank you for taking the time to leave a review for us at Chestnuts Day Nursery - Longlevens. We're happy we could meet your expectations! Thank you, and have a fantastic day!
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Review from Sarah D (Mother of Child) published on 9 June 2023
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Review from Nicole W (Mother of Child) published on 9 June 2023
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Review from Angelina M (Mother of Child) published on 23 May 2023
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Review from Eve H (Mother of Child) published on 23 May 2023
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Review from C C (Mother of Child) published on 23 May 2023
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Review from S D (Mother of Child) published on 23 May 2023
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Review from Sophia L (Mother of Child) published on 23 May 2023
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Review from Jasmine P (Mother of Child) published on 23 May 2023
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Review from Georgia W (Mother of Child) published on 23 May 2023
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Review from Evie R (Mother of Child) published on 23 May 2023
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Review from Emma F (Mother of Child) published on 19 May 2023
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Reply from Kirsty Price, Area Manager at Partou Longlevens Day Nursery & Pre-School
Thank you for sharing your feedback. While we have discussed your concerns in person, we understand the importance of addressing them publicly for the benefit of both current and future parents.
We apologise for any mud you may have noticed. As children have free access to the garden, it is hard to keep the floors mud-free despite staff sweeping floors throughout the day. Aside from the mud, the rooms are not in any way dirty. We also have plans to install Astroturf, which will improve the situation.
We understand your frustration with staff turnover. While we strive for consistency, recent departures, due to genuine reasons such as maternity, have been communicated to parents. Since the appointment of our Room Leader, there have been improvements, and we are actively working on maintaining a stable team.
We appreciate your honesty and want to assure you that we are committed to continuous improvement. If you have any other concerns, please don't hesitate to reach out to us directly.
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The Review Score of 9.7 (9.682) out of 10 for Partou Longlevens Day Nursery & Pre-School is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Partou Longlevens Day Nursery & Pre-School is calculated as follows: ( (170 Excellents x 5) + (21 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 211 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Partou Longlevens Day Nursery & Pre-School is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 number of registered child places is 15.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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