Puddles Nursery Reviews (4)
Puddles Nursery has a Review Score of 8.3 (8.345) out of 10, based on 2 reviews in the last 2 years. Over all time Puddles Nursery has 4 reviews.
Review from Jordan S (Mother of Child) published on 20 April 2023
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Overall Experience
5.0 out of 5
The girls all work so incredibly hard and my daughter's confidence has increased enormously since she started at Puddles and for that, I will forever be incredibly grateful.
Sadly my daughter has to leave next month but we are really hopeful that she can return when she's entitled to her 3-year funding, and we will always have a special place in our hearts for the wonderful Puddles.
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you for this lovely review! It's been a pleasure having you with us and hope you do get to come back soon!
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Review from C H (Mother of Child) published on 5 April 2023
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5.0 out of 5
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you for the lovely review - it's great to hear that our team are helping your little one thrive!
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Review from T M (Mother of Child) published on 8 March 2023
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5.0 out of 5
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you so much for this wonderful review! We are so glad to hear that your son is enjoying nursery and is thriving with our team, and as a mum you are happy with his care. This was really lovely for the team to see.
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Review from B E (Mother of Child) published on 10 February 2023
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1.0 out of 5
Reply from Nicky Edwards, Owner at Puddles Nursery
Dear BE, we are sorry that a single instance where your child's nappy was not changed has caused you so much upset. We explained in detail and in writing the events of that afternoon and had hoped you would understand why staff had been distracted for the 5pm change. We apologize again. Our staff, who are experienced and qualified, are passionate about the quality of care for all the children in our setting, so the suggestion of them being lazy or leaving children unattended or not interacting would of course be upsetting for them. Our staff build very positive relationships with both our children and their families. This is born out by the many families who have been with us for years and the glowing testimonials we regularly receive. We are sad that in your instance we have not met your expectations, and you have decided to leave rather than talking to us further (as we offered). We would however like to wish you and your child all the best for the future.
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Overview of Review Score
The Review Score of 8.3 (8.345) out of 10 for Puddles Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for Puddles Nursery is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.388 Points relating to the number of positive Reviews for Puddles Nursery is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 number of registered child places is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.