Puddles Nursery Reviews (4)
Over all time Puddles Nursery has 4 reviews.
Review from Jordan S (Mother of Child) published on 20 April 2023
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Overall Experience
5.0 out of 5
The girls all work so incredibly hard and my daughter's confidence has increased enormously since she started at Puddles and for that, I will forever be incredibly grateful.
Sadly my daughter has to leave next month but we are really hopeful that she can return when she's entitled to her 3-year funding, and we will always have a special place in our hearts for the wonderful Puddles.
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you for this lovely review! It's been a pleasure having you with us and hope you do get to come back soon!
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Review from C H (Mother of Child) published on 5 April 2023
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5.0 out of 5
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you for the lovely review - it's great to hear that our team are helping your little one thrive!
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Review from T M (Mother of Child) published on 8 March 2023
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5.0 out of 5
Reply from Georgie Evans, HR & Admin at Puddles Nursery
Thank you so much for this wonderful review! We are so glad to hear that your son is enjoying nursery and is thriving with our team, and as a mum you are happy with his care. This was really lovely for the team to see.
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Review from B E (Mother of Child) published on 10 February 2023
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1.0 out of 5
Reply from Nicky Edwards, Owner at Puddles Nursery
Dear BE, we are sorry that a single instance where your child's nappy was not changed has caused you so much upset. We explained in detail and in writing the events of that afternoon and had hoped you would understand why staff had been distracted for the 5pm change. We apologize again. Our staff, who are experienced and qualified, are passionate about the quality of care for all the children in our setting, so the suggestion of them being lazy or leaving children unattended or not interacting would of course be upsetting for them. Our staff build very positive relationships with both our children and their families. This is born out by the many families who have been with us for years and the glowing testimonials we regularly receive. We are sad that in your instance we have not met your expectations, and you have decided to leave rather than talking to us further (as we offered). We would however like to wish you and your child all the best for the future.
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