Tops Day Nurseries: Musgrove Nursery

Musgrove Park Hospital, Taunton TA1 5BZ
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8.4 77 Reviews
  • Tops Day Nurseries: Musgrove Nursery, Taunton
Tops Musgrove has a warm, welcoming and friendly team, who cater for children from three-months-old until they are ready to start school.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff. The nursery offers flexible childcare, recognising that parents' time is valuable and every 15 minutes counts. This means that parents only pay for the care they need.

During each child's time at Tops Musgrove, families are more than welcome to call as often as they like to talk to a member of staff about their child and their day at nursery. During a child’s day at nursery, staff will record important information to share with families, such as sleep times, nappy changes and information about milk and food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet. Book a tour now!

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Care Provided by Tops Day Nurseries: Musgrove Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Chanelle Cochrane (Nursery Manager)
  • Number of Childcare Staff
  • 37
  • Total Places for Children
  • 122
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 06:00-20:00
    Tuesday 06:00-20:00
    Wednesday 06:00-20:00
    Thursday 06:00-20:00
    Friday 06:00-20:00
  • When Closed
  • Christmas Day, Boxing Day & New Years Day

Tops Day Nurseries: Musgrove Nursery Reviews (77)

Total of 77, showing 61-77
8.4

Tops Day Nurseries: Musgrove Nursery has a Review Score of 8.4 (8.352) out of 10, based on 4 reviews in the last 2 years. Over all time Tops Day Nurseries: Musgrove Nursery has 77 reviews.

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Date Published

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Review from Mrs C (Mother of Child) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started at Tops in June and by the end of week 2, she was practically dry in the day all thanks to the encouragement and support of the staff. Very friendly and informative staff that have helped make the transition of my child's arrival run smoothly.

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Review from Naveen M (Father of Child) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Tops Day Nursery - Musgrove for our son for the last 6 months. The nursery staff are amazing and have been very professional in taking care of him. He loves going there and enjoys his time. The nursery updates the daily activities via an app which gives parents a very good idea of
how the little one has been and what he had eaten whilst in the nursery. They have been very prompt in alerting the parents in case of any bugs going around with any of the children. They are quite flexible with timing and always try to be accommodating. There is also the half price last minute booking deal which we use regularly. Overall an excellent and safe place to let your little ones be when you are busy at work.

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Review from Gaenor (Mother of Child) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had all 3 of our children go to Tops over a course of 15yrs, we would recommend it to anyone who has children. The staff are always friendly, caring and approachable. They have all been supportive and caring to all members of our family as we went through an extremely difficult cancer diagnosis
and treatment. Tops has been instrumental in my youngest sons nurturing and development. Thank you, Tops for all that you do xxx

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Review from Md Mamunur R (Father of Child) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre environment is welcoming. They are extremely kind and helpful. Really look after my daughter and take good care of her. All the members of staff are confident and willing to help. Feels clean and hygienic also.

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Review from Amanda P (Mother of Child) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a fantastic nursery. Staff are amazing with all the children and they have excellent communication between the staff and parents, would definitely recommend. The food that they provide the children is all made onsite and they always have such a wide variety.

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Review from K G (Father of Child) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends this nursery and he has bloomed over the past few months and I couldn't thank the nursery enough.
The staff are so welcoming and I always receive feedback at the end of the day.
Never had any issues using them and they always help accommodate with my shift patterns at work.

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Review from Chaz R (Father of Child) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this nursery to everyone who is interested in childcare. The staff are brilliant and work as hard as they can to provide support for the children. My boy has learned so much and has changed a lot. He has made lots of friends and has started to draw his friends in front of me at home.
The nursery is always clean and safe when I come to pick my son up. The prices are definitely fair for the childcare my boy receives whilst I am at work. I can always leave the nursery knowing my boy is in a safe and friendly environment. When I was first introduced to the nursery, the manager provided an excellent show around and gave me the information I needed without me even asking.

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Review from LMD (Mother of Child) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is an average nursery although most of the staff members are friendly and good with the children. I do feel like the ratios of staff to children in the preschool room aren't good enough and lots of things get missed, i.e. Ensuring they go home with full tummies, wrapping them up in all of their
provided clothes for forest school and helping them after they have been to the toilet. Also, the invoicing system isn't very good and I frequently have very inaccurate invoices. Lots of the staff are very lovely though and the facilities are brilliant. Being able to book random days is very helpful when working shifts.

Reply from Zoe Roberts, Marketing Assistant at Tops Day Nurseries: Musgrove Nursery

Thank you for leaving a review for Tops Day Nursery, Musgrove. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you. We appreciate your feedback on the inaccurate invoicing you have experienced, we will investigate this further.


Thank you for your lovely feedback about our staff, facilities and on the flexible hours available at Tops Musgrove. We hope you are finding the new 50% off selected hours of benefit!


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Review from Jodie P (Mother of Child) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am happy with Tops and the care that my children receive. My only criticism would be the new invoicing system and how hard it is to understand. I also think it would be good if there was a set day rate that included meals with it.

Reply from Zoe Roberts, Marketing Assistant at Tops Day Nurseries: Musgrove Nursery

Thank you for leaving a review for Tops Day Nursery, Musgrove. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.


Thank you for the feedback on the care for your children, we will ensure this is shared with the team.


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Review from A B (Mother of Child) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery. Staff are caring, wonderful people. The flexible hours system is completely invaluable. The only negative is the centralised billing system which makes absolutely no sense, particularly when trying to pay with childcare vouchers as it is impossible to know whether a certain voucher
has been applied or not. If there was an error with the invoice or with adding a voucher I probably wouldn't know as the invoice system is impossible to understand, even for many of the staff it seems. The version they were using 12 months ago where one of the admin staff from the nursery emailed you an updated invoice direct was 100% better. Please consider returning to it.

Reply from Zoe Roberts, Marketing Assistant at Tops Day Nurseries: Musgrove Nursery

Thank you for leaving a review for Tops Day Nursery, Musgrove. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.


Thank you for the feedback on the staff who care for your child, we will ensure this is shared with the team.


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Review from E H (Mother of Child) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My son has been at the nursery for a year now and I feel like the nursery is working more on policies than trying to work with parents on how to provide better care for children and their individual needs. For example, the latest sugar/salt policy is not giving any numeric value, just less daily sugar
and salt intake, so my son was not given a snack as it had too much salt, so he went home hungry. The number of emails we receive every week is abnormal. On average, we receive 5 if not more. Also, the nursery is very expensive and the food costs £3.10 for lunch! I can get an adult lunch for that in any supermarket. Normally the fees drop after the child turns 2 years old, at this nursery, it is 4p cheaper an hour. The ladies working there are good with children and nice but it seems like they are overloaded and stretched all the time - dropping off and picking up is chaotic most mornings. However, my son seems to enjoy the nursery and he is learning there too.

Reply from Zoe Roberts, Marketing Assistant at Tops Day Nurseries: Musgrove Nursery

Thank you for leaving a review for Tops Day Nursery, Taunton. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.


Thank you for your feedback on our new ‘no added sugar’ menus. We have been working closely with a number of professionals to create this policy and have also recently added this information to the policy itself to enable parents to access this information.


As a company we are working hard to reduce the amount of paper we use, we want to preserve the environment for the future generation, our children, which is why we email parents a number of documents that we previously printed, e.g. newsletters, invoices. We also use an electronic learning journey which would generate more emails as your child’s key worker would email you observations/photographs of your child taking part in activities. I hope this explains why we are emailing rather than printing documents for parents.


Thank you for the feedback on the staff who care for your child, we will ensure this is shared with the team.


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Review from Debbie W (Grandmother of Child) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this Nursery wholeheartedly, it is a safe environment, due to the amazing dedicated staff, the structured activities provided, not to mention the wonderful food and themed lunches, the overall cleanliness of the premises. I have two Grandchildren who have already benefited from Tops,
and another Grandchild soon to be joining the baby room. I believe that baby yoga and forest school are available too! Superb establishment.
A review from a much-impressed Grandparent, who only wants the best - TOPS.

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Review from Sean P (Father of Child) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous when looking for childcare for our 3-month baby but Tops won us around more than anywhere else. We were initially attracted by their flexible booking policy and prices. When we arrived they were so friendly, passionate and showed such genuine care for each and every child. We felt
very welcome from the moment we walked in and we were so impressed with the nursery and couldn't have been happier with the visit. We loved the feel of the place and now feel a lot calmer about our son starting next month.

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Review from Kate S (Mother of Child) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly friendly and approachable. The daily activities are varied and engaging with open access to outdoor space for 0-3years. The menu is fabulous, exposing my children to interesting and seasonal foods.
I now have three children attending the nursery and I have had positive experiences
from each of the different rooms.

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Review from Sherrie M (Mother of Child) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant play school, my son loves it. The staff are brilliant too and work with every individual. The staff definitely accommodates every child and their needs.
I would definitely recommend this nursery/play school to any parent as they work really well with the children and personally cope with
the children who have behavioural difficulties really well and don't just give up on the children. The best playschool my sons ever been too

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Review from Julie H (Mother of Child) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has attended Tops at Musgrove since 15 months of age. We have always found staff to be professional, extremely caring and endeavour to make my son's day as interesting as can be! I always receive a full update of the day's events/activities. On the whole, my son always likes to attend. As a working
mum at the hospital, Tops have always been accommodating when changes to child care have been needed mostly at very short notice, which means a lot less stress for me!

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Review from Stephen L (Father of Child) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 3 children and 2 are now at school all 3 have been or are at Tops, the staff are amazing and have helped and guided my children into what they are today, confident, happy and independent children which is what every parent wants. I would certainly recommend Tops to any parents.

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Current Review Score: 8.4 (8.352)

Overview of Review Score

The Review Score of 8.4 (8.352) out of 10 for Tops Day Nurseries: Musgrove Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Tops Day Nurseries: Musgrove Nursery is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.539 Points relating to the number of positive Reviews for Tops Day Nurseries: Musgrove Nursery is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 122 number of registered child places is 24.4. 4 Positive Reviews ÷ 24.4 = 0.164

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Chanelle

Chanelle Cochrane

Job Title: Senior Nursery Manager

Joined: 2011

1.   What qualifications do you have? Level 4


2.   How many years of experience do you have? 16 years.


3.   Hobbies/interests cooking, gardening.


4.   Fun fact I used to run a café.


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