Cotton Tails at Quinton

407 Hagley Road West, Birmingham B32 2AD
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9.8 61 Reviews
  • Cotton Tails at Quinton, Birmingham
Happy Days Nursery has been established in Quinton, Birmingham for more than 14 years.

The nursery has CCTV throughout, ensuring that day care services are provided for children aged nought to five within a safe, sociable and secure environment.

Children at the nursery are allocated into different rooms, depending on their age. The nursery has a baby room for nought to one year olds, the Tweenies room for children aged one to two and a Pre-school room for children aged two to three. Older children aged three to five have the opportunity to learn and play in the School room.

During their time at the nursery, children are provided with nappies if required and freshly prepared balanced meals.

The nursery opeates an open door policy, allowing parents to visit and see how their child is progressing during their time at the nursery.

The nursery employs a professional, experienced team of staff who hold the relevant early years qualifications.

Care Provided by Cotton Tails at Quinton

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Rachel Jarrett (Nursery Manager)
  • Number of Childcare Staff
  • 19
  • Total Places for Children
  • 54
  • Age Range
    • from 0 years 3 months
    • to 4 years 11 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays

Funding & Fees Guide for Cotton Tails at Quinton

  • Full day rates:
    0-2 years - £78.45
    2 year olds - £76.75
    3 year olds - £75.00
    If you would be accessing the Government funding, please phone the nursery for the prices with this deducted.


  • It is a minimum of 2 days when booking a place with us.
    Prices include Nappies and Freshly made Meals.
    Excludes Baby formula milk.


Cotton Tails at Quinton Reviews (61)

Total of 61, showing 21-40
9.8

Cotton Tails at Quinton has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years. Over all time Cotton Tails at Quinton has 61 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Since starting my little man at nursery he has learnt so much and settled in well. He is comfortable with the staff and all staff are so kind and attentive. It's hard work looking after all the little ones yet they are able to tell me activities my little man has liked, tell me funny stories and take
time to give feedback and upload lovely observations. Ever since my first visit, I had nothing but good vibes from the nursery. As a first time mom that had been away from my boy for a total of a few hours, I was feeling nervous about sending my son to nursery but all worries were eased almost instantly and I knew this was the right place for my son. Staff that look after the older children say hello to my little man and know him by name which I think is really sweet. The staff do not mind answering any questions I have and do an amazing job. I would recommend this nursery to anyone. Lots of fun activities, variety of well balanced meals and care at this nursery!

Reply from Rachel Jarrett, Manager at Cotton Tails at Quinton

Thank you for your lovely review, I will ensure I share this with the staff team!


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Overall Experience  Overall Experience 5.0 out of 5

My daughter started this nursery when she was 2 years old during the COVID 19 pandemic. Within the first couple of months her speech had developed great, I also had a lot of support and advice regarding potty training; where I felt my daughter really thrived in the nursery setting with using the toilet.
I also felt able to voice my feelings and have them heard and had great support with helping my daughter feel as comfortable and as happy as possible whilst at nursery. All of the staff are so kind and friendly and my daughter has loved every member of staff that has taken care of her. Since starting in the school room her writing skills have really impressed us at home and gave us the perfect starting point for practising together at home too. Every day my daughter has food she loves and often has seconds too. Will definitely be using this nursery again for my younger daughter.

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Overall Experience  Overall Experience 5.0 out of 5

Our son joined Happy Days at Quinton nursery in November 2020 during the pandemic. Watching our son developing over the last few months since joining the nursery has been joyful. The staff have been very pleasant, professional and when there has been any issue, we have been informed straight away.
The staff also go into a lot of detail at the end of each day that our son attends the nursery, from playtime, feeds to naps. Our son really enjoys going to nursery and we are very thankful that he is at Happy Days at Quinton.

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Overall Experience  Overall Experience 5.0 out of 5

Our little boy loves coming to the nursery. He has just moved up to the pre-school room and really enjoys all of the activities and adventures that he has.
He always talks about his friends and the team and tells us what he has been up to. The nursery provides a fantastic level of support and care.
The team always make us feel welcome and are always there to offer support. The pandemic has caused a level of disruption for everyone but the nursery has always put the health and wellbeing of the children at the forefront of everything they have done. The nursery has always been clean and well maintained and the staff take real pride in what they do.
The range of activities provided are varied and support child development and learning. The nursery also provides excellent meals throughout the day and show a wide range of different foods allowing the children to experience and try different types of food and tastes.
I would recommend this nursery to any parent.

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Overall Experience  Overall Experience 5.0 out of 5

I would recommend this nursery to everybody! My son absolutely loves going to nursery every morning now, he has a fantastic relationship with the staff and they are absolutely amazing! So caring and supportive and they really do care about the development of the children and supporting them. Lots of
different activities and outdoor play, good variety of food always clean and tidy. Just fantastic all round!

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Overall Experience  Overall Experience 5.0 out of 5

My first son attended Happy Days and my other son has just started. Inductions were good, the staff are very welcoming and professional, they always give you feedback and put the child's needs first. They do various activities and my son really enjoys this.

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Overall Experience  Overall Experience 5.0 out of 5

We love Happy Days, as does our son! The staff are very friendly and informative. We are given regular feedback on our son's wellbeing and progress. He enjoys the wide variety of activities that are provided at Happy Days, and he is thriving in their care.

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Overall Experience  Overall Experience 5.0 out of 5

I have sent all of my three children to Happy Days nursery. The staff are extremely friendly, professional and genuinely care about the children. My little people have made so much progress in their care. My littlest has medical issues, which the nursery deal with happily and she has come on leaps and
bounds. My children love all of the staff, and we can not fault anything about the place!

Reply from Rachel Jarrett, Manager at Cotton Tails at Quinton

Thank you for your lovely review; it has been our pleasure to look after all three.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities with a fantastic team of professionals. They helped my daughter to settle very quickly. They are very caring. It is a very safe place to leave her. I would definitely recommend to anybody.

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Overall Experience  Overall Experience 5.0 out of 5

My child joined Happy Days in January 2020 and absolutely LOVES it! When it closed during lockdown she really missed the staff and children.
I can’t rate Happy Days highly enough. The staff are all so friendly and lovely, and they treat everyone so well.
I love that there are updates on the app
regarding what the kids have done and played with.
They’re great with getting the kids to eat a variety of different foods, and getting them to nap! I swear they have magic powers!

Reply from Rachel Jarrett, Manager at Cotton Tails at Quinton

Thank you for your lovely review, we missed the children a lot during lockdown too, and couldn't wait to welcome all our families back.


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Overall Experience  Overall Experience 5.0 out of 5

My son is loving his time at Happy Days. He’s coming on leaps and bounds.


The staff are amazing and my son enjoys his time there.


They have an app and keep parents updated on your child’s progress and add photos so we can see what are little ones are achieving.


I would highly recommend Happy

Days Nursery.

Reply from Rachel Jarrett, Manager at Cotton Tails at Quinton

Thank you for your kind words, it is a pleasure to look after him.


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Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with how our daughter has settled back in at Happy Days since the end of lockdown. She had moved up to Tweenies and is really enjoying her two days a week. Her development over the past few months has come on leaps and bounds. She is now saying more words, has a wonderful interest
in books, loves dancing and interacting with others. She eats almost everything now and can even use a fork. The staff at happy days are so friendly and caring and provide a safe and caring environment for all the children. We look forward to seeing her develop even further. Thank you all.

Reply from Rachel Jarrett, Manager at Cotton Tails at Quinton

Thank you for your kind words, we love looking after her.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly, trustworthy staff. Food always sounds delicious and we love that the menu changes. Pre-covid, we loved the stay and play classes and activities. My daughter is very happy at this nursery, we love hearing her tales of playing with her friends and the activities she's been up to.

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Overall Experience  Overall Experience 5.0 out of 5

We love Happy Days - my daughter started here in March and we were very nervous about it. However, she settled in straight away, has bonded really well with the staff, and enjoys going. Happy Days gives her the opportunity to do activities that she wouldn't be able to do at home, and she is also able
to socialise with other children (and has made some friends). The nursery caters to her lactose-free diet which is great. We love the open mornings and extra activities like fun week - it's great to be able to go in and see the children in the lovely environment.

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Overall Experience  Overall Experience 5.0 out of 5

It’s a fantastic nursery, staff are brilliant, they have plenty of love to give to our children. I’m really pleased with all the reviews and feedback given. The staff give lots of support and advice.

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Overall Experience  Overall Experience 2.0 out of 5

Not happy in the way I and my daughter were treated by this nursery. Coming out of a DV relationship and suffering from anxiety and depression the nursery knew both of our situations and decided that as I could not pay a month in advance as being out of work with my situation they basically chucked
my daughter out of the nursery. I was not happy with this nursery anyway due to the lack of communication and also poor care from staff, as my daughter came home with soiled nappies and also nappy rash a numerous amount of times. I will be reporting to Ofsted.

Reply from Lynda Noon at Cotton Tails at Quinton

We are disappointed to read this review. Particularly as no official channels for complaint in the setting were followed. This is the second setting in our company the child has attended. The parent had advised she wished to leave the setting, usually a one-month notice period is required, however, this was waived to allow the parent to leave immediately without building up unnecessary fees given the current circumstances, weekly payment was offered as an alternative but declined. We accommodated a change of sessions whilst the parent needed to visit outside agencies for her personal life. No complaints were made to the setting regarding communication, handover times were often very limited due to the time and nature of the child's arrival and departure. Nappy changes were always completed, including any additional soiled nappies. We feel saddened that the parent during this troubled time has taken this route instead of talking to us when we pride ourselves in Parent Partnership.


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Overall Experience  Overall Experience 5.0 out of 5

Great setup with friendly professional staff. I have felt confident and happy in how the nursery is run and with all the staff.

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Overall Experience  Overall Experience 4.0 out of 5

Great nursery, excellent staff. My only negative is that the children’s outdoor area is rather small in comparison to other nurseries. Also, lack of external activities.

Reply from Rachel Jarrett at Cotton Tails at Quinton

Thank you for your kind words about the nursery. Our garden is used to the best of its ability, we can only use the space available but feel we do that well. We offer space for physical development (cars/bikes/climbing), sand, water, mud kitchen and also have our playhouse. Our outdoor policy is that we use the outdoor area at all times of the year and in all weathers. We have regular walks in the community (all age groups) as well as planned outings. We have established a link with a local Forest School (for our eldest children) which will really enhance outdoor experiences, this will start from September 2018.


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Overall Experience  Overall Experience 5.0 out of 5

I am really happy with my daughter's progress. The staff are friendly and I can see from my daughter's behaviour towards them that she is fond of them and that they have built a wonderful relationship with her. I enjoy the feedback and always find the staff friendly and approachable. The facility and
equipment is always new and clean. I couldn't be happier with my decision to send my daughter to happy days. Thank you all.

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Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend Happy Days and we have been really pleased with them from the first day our child started. All the staff are really friendly and our son loves attending.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Cotton Tails at Quinton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Cotton Tails at Quinton is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cotton Tails at Quinton is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (2)

Rachel

Rachel Jarrett

Job Title: Nursery Manager

Joined: 2009

Hi, my name is Rachel Jarrett, I have been part of the staffing team at Happy Days since 2009. Since starting I have worked in a mixture of age groups.


My professional development has always been valued and I have been supported in promotion from Room coordinator to Deputy Manager now to Manager.


I am the Lead for Safeguarding in the setting an area I am really passionate about. I have recently completed my Foundation Degree in learning support and plan to go on and achieve my full BA(Hons) in this subject.


Rachel x


Lucy

Lucy Moore

Job Title: Nursery Deputy/SENCO

Joined: 2016

Hi, I'm Lucy - I've worked at Happy Days since 2016. I became Deputy and SENCO in 2017 and work with our eldest children in our School Room.