St Andrew's Day Nursery Reviews (8)
Over all time St Andrew's Day Nursery has 8 reviews.
Review from Andie S (Mother of Child) published on 4 August 2021
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Overall Experience
5.0 out of 5
Reply from Fiona Thomson, Manager at St Andrew's Day Nursery
Thank you so much for your lovely review. It has been the greatest pleasure getting your little boy ready for the next adventure, those 3-years have gone really fast!
It really is nice to hear positive feedback and to hear that you felt that your son was in the best hands whilst being with us.
Thank you again.
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Review from Mehwish R (Mother of Child) published on 5 June 2019
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5.0 out of 5
The nursery is excellent! It has such a warm, welcoming and friendly atmosphere. It is always clean and tidy. All the rooms are colourful, interactive and engaging for the children with plenty of toys and topic related activities to explore. The new sensory room is amazing and such a haven for the children’s development. The outdoor learning area is fabulous and the staff are always making changes or adding areas to the garden to offer a range of learning opportunities.
The owners, managers and staff are all wonderful and so helpful. They create such a warm, caring and fun environment. They are always friendly and approachable.
I would definitely recommend it.
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Review from Amy Y (Mother of Child) published on 7 November 2017
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5.0 out of 5
Reply from Julie Emerson, Owner at St Andrew's Day Nursery
Thank you Amy for that lovely review. It is so good to know that St Andrews continues to provide the standard of care that every child deserves, your little boy is always smiling and he is an absolute pleasure to care for.
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Review from Kasenya M (Mother of Child) published on 24 October 2017
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5.0 out of 5
The staff are friendly, caring and long-serving.
The setting and outdoor space at the nursery is second to none.
Reply from Rebecca Leach, Deputy Manager at St Andrew's Day Nursery
Thank you so much Kasenya for this amazing review :-)
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Review from Jemma M (Mother of Child) published on 24 October 2017
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5.0 out of 5
Reply from Rebecca Leach, Deputy Manager at St Andrew's Day Nursery
Thank you so much Jemma for this lovely review, we always strive to go above and beyond to meet the needs of every child and it's wonderful to see and hear how fantastic your son is doing at Nursery and the positive impact this is having at home too, he really is coming on leaps and bounds.
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Review from K H (Mother of Child) published on 23 October 2017
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5.0 out of 5
Reply from Rebecca Leach, Deputy Manager at St Andrew's Day Nursery
Thank you so much for this wonderful review, it's a pleasure to look after your daughter and she definitely brings many smiles and more to her teachers' faces!
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Review from Natalie M (Mother of Child) published on 20 October 2017
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5.0 out of 5
Reply from Julie Emerson, Owner at St Andrew's Day Nursery
Thank-you for your wonderful review it means such a lot to us at St Andrew's Nursery. We try very hard to ensure we meet all of our children's and parents needs and we are very proud to say we have got the balance just right. We spend time listening to our parents and giving them the time and opportunities to provide us with feedback and ideas for their children and the nursery. Our staff are passionate and enthusiastic and this is reflected in the day to day care. We are always striving to improve and we have worked very hard to be a 'Good ' nursery. Many thanks
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Review from Alexis H (Mother of Child) published on 1 March 2017
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Overall Experience
1.0 out of 5
Reply from Anthony Kimber/Julie Emerson, Owner at St Andrew's Day Nursery
We would firstly like to state in response to this review that as a high-quality Nursery, we always go the extra mile in addressing any parent’s concerns and will always work extremely closely with parents and carers as any child’s happiness and welfare will always be of paramount importance to us. This is always our main priority and is clearly reflected in the extensive feedback we receive from our parents, both in writing and informally through direct comments. All of our staff work tirelessly to make St Andrew’s a wonderful Nursery which is also reflected in the very high levels of satisfaction we receive. We are a fully inclusive Nursery and the care of every individual child is important to us.
In this particular case, we can only apologise if it was felt the nursery did not take the concerns seriously. We felt that we did, in fact, take the complaint seriously, which we do in every instance on the rare occasion that something happens, and additionally looked to resolve the issue in a professional manner at all times. This included reviewing staff practices, risk assessments, staff ratios and all policies and procedures. In all cases, matters were correct and reflected best practice. However, we were, of course, happy to openly discuss the complaint and took every measure we could to improve our processes and procedures further.
St Andrew’s Nursery will always provide wonderful learning opportunities for children as well as a safe and exceptionally caring environment, with dedicated and wonderful staff which is reflected in comments we have received from staff, parents, Warwickshire County Council and Ofsted. It is with regret that on this occasion we were unable to meet the expectation of one of our parents but do appreciate the feedback which we will always welcome as a further source to continuously help us improve.
Thank you again.
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