Serpentine Nursery School Ltd

Waterdell House, 3 Burlington Road, Buxton SK17 9AR
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9.9 36 Reviews
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Care Provided by Serpentine Nursery School Ltd

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Deborah Dillon
  • Person in charge
  • Alexandra Beardmore (Manager)
  • Admission Criteria
    • None - Detailed brochure available
  • Number of Childcare Staff
  • 30
  • Total Places for Children
  • 57
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for Serpentine Nursery School Ltd

  • £7.50 per hour

  • Variable day/session rates
  • Parking

  • They have 3 parking spaces in the off-road car park at the front of nursery.


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Serpentine Nursery School Ltd Reviews (36)

Total of 36, showing 21-36
9.9

Serpentine Nursery School Ltd has a Review Score of 9.9 (9.934) out of 10, based on 19 reviews in the last 2 years. Over all time Serpentine Nursery School Ltd has 36 reviews.

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Review from Zoe T (Mother of Child) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Serpentine Nursery since September 2020. The nursery is lovely, and the staff who care for her are absolutely fantastic; I cannot praise them enough. I feel they look after her so well; they are always friendly and supportive. My daughter had a cows milk allergy, and they
have gone above and beyond to ensure she is catered for. The activities are brilliant, she has learnt so much from them. I love getting updates on the app, seeing what she has been up to; the best part is she always has a smile on her face.

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Review from Anna E (Mother of Child) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Serpentine Nursery for over 3 years and would really recommend it. The staff are really caring and our kids love going there. They are always doing fun stuff- playing outside, walks, baking, messy play etc.


Our son needs some extra support with his speech and the staff have been

really on the ball with chasing his referral and doing language exercises with him.

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Review from Simone M (Mother of Child) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and understanding; they support you with what you're doing with your child and will continue to do so even when they are in the nursery. My child has continued to develop well here and continues to learn new things at home and at nursery.

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Review from Danielle P (Mother of Child) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We enrolled our child in September. The correspondence and settling in sessions have all been superb.
The staff are friendly and feel extremely comfortable and confident in leaving my child in this setting.
When I collect, my child has always been well looked after and is happy.
I get a big hug
when I collect, but when we next arrive, he gives me a big wave ‘bye mummy’, so I know there is not a shadow of a doubt that my little one loves his time at Serpentine.

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Review from Libby A (Mother of Child) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Serpentine. My daughter always has so much fun, and the staff are all really friendly. The staff take time to talk through the child’s day and post pictures/updates for you to see. They seem to genuinely care about the children who attend. The selection of food is also really
good.

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Review from Hayley B (Mother of Child) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son came to this nursery, so sending my youngest who is 9-months was a no brainer.
The ladies who work here are friendly, loving, amazing human beings, and they put your mind at ease with any worries you may have. I really do highly recommend a walk around when you’re deciding what nursery you’d
like.
I remember walking around with my son, and I got a feeling straight away that my son would love it here, and I got the same feeling 2-years on with my daughter. My son had a whale of a time, and my daughter is too.

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Review from Kate Y (Mother of Child) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so glad we picked this preschool for our daughter. The staff have been amazing, always encouraging her and reassuring us. We get regular photo updates of her activities and playing. The outside space is brilliant and includes a mud kitchen, sandpit and a slide. There is lots of opportunity for imaginative
play. We have also opted for our daughter to go swimming every week too which is really helpful for our family. Our daughter is 3, we send her 5 mornings per week term time as she gets 15 hours funded and we pay a small top-up fee.

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Review from Emma A (Mother of Child) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serpentine Nursery is such a warm and friendly place. From day one of my eldest starting to now where my youngest is in his final year there, I’ve never had a negative thing to say. The staff are so kind and welcoming and have such a good standard of training. My son struggled with his social and emotional
development, and the staff at Serpentine put so much in place to meet his needs and we’re brilliant in following his behaviour support plan. He now has overcome a lot of the challenges he faced, and I have the hard work of all the staff to thank for that! I would recommend Serpentine to any parent looking for a nursery where they want their child to be happy, healthy and learn so much in such fun ways! Communication between nursery and parents is brilliant using the app, but they are also always at the end of the phone too, more than willing to help in any way they can.

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Review from Lizzie C (Mother of Child) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!
My little girl came to the nursery at 3-months-old... the staff have been amazing (especially through lockdown). My little girl always is so excited to go to the baby bears and loves the activities. Communication is amazing!

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Review from Andy M (Father of Child) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son missed much of his nursery due to lockdown/Covid, so was a bit late starting. Serpentine couldn't have been more child-focused and reacted positively to his joining.


All the staff have been really caring, welcoming and understanding. The kids get lots of outside play time, which is really

important to me. The size of groups and interactions is really comfortable across our whole experience.

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Review from Cathy T (Mother of Child) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Serpentine for just over two years now, and he loves going, which has made everything so much easier as a parent going back to work full time. The staff are very friendly and really look after the children well. The meals are excellent with daily choices for the main meal,
which my son can pick as he comes in in the morning. The outdoor play area is fantastic for all ages, and they make good use of the Pavilion Gardens which is opposite. My son has learnt so much from the staff, and his social skills are excellent due to nursery. I would happily recommend Serpentine Nursery to all.

Reply from Deborah Dillon at Serpentine Nursery School Ltd

Thank you so much for this lovely review. The staff team work so hard to do their very best for every child in our care. They work to promote each child's skills and interests, take the children swimming, work on yoga and mindfulness and provide so many varied activities.


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Review from Terri H (Mother of Child) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serpentine is a lovely nursery, from the get-go, they accommodated everything that myself and child needed from a nursery. From day one of my son going, he was instantly at ease as was I, there is excellent parent communication and the daily feedback/online tapestry helps me to feel part of my son's
nursery day. The staff listen when you tell them what your child likes/dislikes and from that, I’ve seen that they provide play that sparks an interest with each individual child. The outdoor play area they have is amazing, no other nursery in Buxton compares, highly recommended.

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Review from Emma H (Mother of Child) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Serpentine Nursery for the last 3 years and regularly recommend them. The boys are never bored. The staff manage to think of all different sorts of activities both in and outdoor. The boys love nothing more than being outside come rain or shine and the staff fully embrace that too.
The online system is fabulous as the staff upload photographs and videos of the things they have been up to. This is lovely as a parent to be able to see what they have been busy doing. It is always nice to know the boys have had a good hot meal at lunchtime, they enjoy a mix of meals on a rolling menu. I would 100% recommend, my boys have thrived and I put this down to the love and effort all of the staff put in!

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Review from G M (Mother of Child) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Serpentine Nursery. All members of staff are friendly and professional. My children are so happy and settled here. The ladies have a genuine interest in the children and make them feel loved and cared for. The ladies are amazing at working with parents, offering guidance and support,
if the parents ask. The children are involved in all types of activities and the ladies are very happy to incorporate new interests the children have. I am so glad that I chose Serpentine Nursery for my children.

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Review from Hayley P (Mother of Child) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serpentine Nursery is an absolutely brilliant nursery. All of the staff are fantastic with the children and know how to manage them effectively to provide a safe, friendly, well-stimulated environment. Both my children have/do attend and have been nurtured throughout. I could not have asked for anything
more for them.
The range of activities to suit all children at every level provides a great combination of nurture, play and learning. Their ability to foster children's confidence and provide them with the space to grow and develop their personalities and friendships is great to see. Both of my children love / loved their time at nursery and always came out with a smile on their face and often asked to attend when it wasn't a 'nursery day'.
The range of meals and snacks provided are excellent and they cater well for additional dietary requirements. I would definitely recommend this nursery to any of my friends or families children.

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Review from J P (Mother of Child) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Serpentine Nursery has a committed staff team who are well trained, know their jobs and are friendly and professional with parents and children. There is continual review and development of facilities and activities. The theming goes across many developmental areas and the atmosphere is one of happy,
stimulated children. Communication from the nursery to parents is excellent and they are always open to discussion. Given the increasing funding constraints on this sector, what they offer is first-rate and we are very happy with it.

Reply from Emma Gardner, Nursery Manager at Serpentine Nursery School Ltd

Thanks JP for your review. We are so pleased that you are happy with the care that your child receives. We are passionate about providing excellent care and education that is constantly developing and also caters for children's individual needs! Thanks for your review :)


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Serpentine Nursery School Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Serpentine Nursery School Ltd is calculated as follows: ( (215 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Serpentine Nursery School Ltd is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 number of registered child places is 11.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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