Wise Owl Private Day Nursery Scunthorpe has a Review Score of 8.0 (8.019) out of 10, based on 1 reviews in the last 2 years. Over all time Wise Owl Private Day Nursery Scunthorpe has 15 reviews.
Review from Kayleigh C (Mother of Child) published on 12 September 2024
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Review from John S (Father of Child) published on 18 January 2023
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
Thank you very much for your kind words! I have passed your review onto our team, it is our absolute pleasure to provide her care.
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Review from A C (Mother of Child) published on 8 December 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
Oh my! What lovely, caring words.
We appreciate every word of your review!
Without you guys all putting your trust in me and my team, we wouldn't have gotten to where we are today!
Our children's happiness, learning and development are some of our main priorities, and we will continue to promote these with your help!
Thanks again.
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Review from Agness C (Mother of Child) published on 7 December 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
Thank you so much for your kind words. We thrive on supporting our children to the best of our ability, we also aim to have positive working-parent partnerships and without parents like you, this would not be possible.
Warmest regards
Gem
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Review from Sophie D (Mother of Child) published on 7 December 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
We would like to thank you for all your help and input. It is so wonderful when parents take such an interest in their child's education.
This review will make the staff's day!
Gem
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Review from Holly R (Mother of Child) published on 7 December 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
These words almost brought us to tears. I'm so pleased that you can see the positive changes that have taken place these last few months.
We do treat these children as our own (hence some calling staff "Mummy").
Again, thank you.
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Review from A K (Mother of Child) published on 2 December 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
Myself and my team are deeply saddened with your review, since we took over the nursery in August, we have responded positively to all your requests. We showed you electronic proof that your child's nappy was changed 10 minutes before you arrived, it was unfortunate that it had become dirty within those 10 minutes.
We also explained that water play is our continuous provision and therefore her socks did become wet as she was playing in that area on your arrival, we supported her to wear her slippers but she declined so from listening to the Childs voice, whilst promoting the Children's Rights Act (1989) Article 53, we had put her best interest first knowing her socks could be changed once she had finished learning through her play.
Again, I am sorry you feel this way and I am more than happy to discuss in more depth. All the best, the Wise Owl Team.
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Review from J B (Mother of Child) published on 3 August 2022
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Reply from Gem Dickinson, Manager at Wise Owl Private Day Nursery Scunthorpe
Good morning,
I am saddened to read your review, as you have been made aware a new management team have been appointed, therefore we have asked parents to bear with us while we get to grips with what has happened and begin to contact parents. I have personally been in contact with yourself, I asked on numerous occasions for you to contact me via phone rather than through a message which you declined each time. As much reassurance that I tried to provide, you replied with blunt unpleasant responses. You had put staff's personal details on social media, which was being targeted by hatred, despite these members of staff having only starting working with us that week, this is why I kindly asked you to remove your negative feedback from there. A full refund was provided as promised.
I do apologise to you and many others for the poor experience you received, and I have tried my best to get things sorted as soon as I possibly could.
Kind regards, Gem, Assistant Manager
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Review from Natalie B (Mother of Child) published on 4 May 2021
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Review from Victoria M (Mother of Child) published on 4 May 2021
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Review from Lisa P (Mother of Child) published on 8 March 2021
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Review from Kristina C (Mother of Child) published on 8 March 2021
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Review from Leanne L (Mother of Child) published on 8 March 2021
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Review from Sarah S (Mother of Child) published on 1 September 2020
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Review from William G (Father of Child) published on 26 August 2020
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The Review Score of 8.0 (8.019) out of 10 for Wise Owl Private Day Nursery Scunthorpe is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Wise Owl Private Day Nursery Scunthorpe is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.102 Points relating to the number of positive Reviews for Wise Owl Private Day Nursery Scunthorpe is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 number of registered child places is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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