Heaton Nursery

38 Heaton Grove, Heaton, Newcastle upon Tyne NE6 5NP
Submit a Review
7.0 6 Reviews
  • Heaton Nursery, Newcastle upon Tyne
Show Heaton Nursery on the Map

Care Provided by Heaton Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Owner
  • Harry Dodds
  • Person in charge
  • Susan Cawthorne (Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 59
  • Age Range
    • from 0 years 2 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:45-18:00
    Tuesday 07:45-18:00
    Wednesday 07:45-18:00
    Thursday 07:45-18:00
    Friday 07:45-18:00
  • When Closed
  • Bank Holidays & 1 week at Christmas
Are you the Owner/Manager of Heaton Nursery? View your Advertising Options

Heaton Nursery Reviews (6)

7.0

Heaton Nursery has a Review Score of 7.0 (7.037) out of 10, based on 3 reviews in the last 2 years. Over all time Heaton Nursery has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
1
1
3
3

Review from Sarah R (Mother of Child) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attends this nursery at the moment. The staff are so caring and follow my daughter's routine, they feedback daily on my daughter's day and her next steps. The staff in the baby unit are very passionate about what they do and take great care with all of the children. My daughter loves going
to nursery and gets excited when we arrive. I highly recommend this nursery.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Lauren W (Mother of Child) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attends this setting, staff are very passionate about what they do and have a lot of experience with children. They provide a friendly environment at all times, the handovers by staff provide all information in depth about my daughter's day which is very useful to me, what they have observed,
and next steps. My child loves going here and gets excited when seeing familiar key persons, I would recommend this nursery to any family or friends.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Anna D (Mother of Child) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Just because a nursery is rated safe by Ofsted doesn’t mean it is, staff were not keeping an eye on my daughter. Picked my daughter up on one occasion with a massive gash wound on her head, she was only 17 months at the time. The nursery has no cameras to investigate this and staff could say anything.
I honestly believe this place and the staff responsible are sickening. Take my advice, no, no, no.

Reply from Susan Cawthorne, Area Manager at Heaton Nursery

We are sorry that you were unhappy with your experience at our nursery. We take all feedback seriously and are always looking for ways to improve our setting/service. We pride ourselves on being a small, safe and friendly nursery, in a homely environment.


OFSTED (Office for Standards in Education) is a professional government body, that monitors nurseries impartially throughout the country.


Our nursery was actually the first nursery to open in Newcastle upon Tyne, established in 1970, meaning we have been receiving customers for 53 years.


We are happy that you initially selected us to care for your daughter, as you did with your first child, and are sorry that you were dissatisfied with our efforts to rectify any complaints raised.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Amanda H (Grandmother of Child) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little Grandson goes to this nursery and he loves it! The staff are extremely warm and friendly and let you know what he has done throughout the day with enthusiasm. The staff and management are passionate about caring for children. The rooms are light and large with plenty to do. I would fully recommend
this Nursery. I always feel welcome as a grandparent and they keep my daughter up to date with his learning through the parent app.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Jessica D (Mother of Child) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have placed my 18 month old little boy in the baby room in this nursery. The staff are very friendly and always listen to the needs that I ask them to do. When I pick my little boy up, they always give me a detailed description as to what he has been up to, what he has eaten and what his nappies have
been. They tell me the activities he has taken part in during the day. If he is ever feeling unwell at the nursery, I get a phone call so that I can pick him up. I would highly recommend this nursery to any of my friends or family who are looking for childcare for their children.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Michelle L (Mother of Child) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited this nursery with my partner whilst looking for a place for our baby when I return to work. We were very impressed with the warm friendly atmosphere and the helpful and knowledgeable staff. The nursery is lovely with lots of things going on, the children all seemed happy and busy
having fun. The menus look good and I loved the fact you got a little sheet each day with observations and photos of what your child had been doing during the day. The staff made us feel welcome and less anxious about leaving our child, they were able to offer us the flexibility we needed which was fantastic. We can't wait for my child to start!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 7.0 (7.037)

Overview of Review Score

The Review Score of 7.0 (7.037) out of 10 for Heaton Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.743 for Heaton Nursery is calculated as follows: ( (24 Excellents x 5) + (11 Very Poors x 1) ) ÷ 35 Ratings = 3.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.294 Points relating to the number of positive Reviews for Heaton Nursery is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 number of registered child places is 11.8. 2 Positive Reviews ÷ 11.8 = 0.169

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Heaton Nursery

What is the Age Range of Children that Heaton Nursery accepts?

Heaton Nursery accepts Children aged from 0 years 2 months to 5 years 0 months.

What Days & Hours is Heaton Nursery Open?

Heaton Nursery is open: Monday 07:45-18:00, Tuesday 07:45-18:00, Wednesday 07:45-18:00, Thursday 07:45-18:00, Friday 07:45-18:00.

How many Children does Heaton Nursery have capacity for?

Heaton Nursery has capacity for a total of 59 Children.

How far is Heaton Nursery to the centre of Newcastle upon Tyne?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Heaton Nursery to verify any information. View our terms and conditions. Heaton Nursery has a Basic Service – more info.