Tynemouth Nursery at Billy Mill

142-144 Queen Alexandra Road West, North Shields NE29 9AF
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Top 20 award
9.9 179 Reviews
Tynemouth Nursery at Billy Mill is prominently and conveniently located at the end of the Coast Road. In December 2021 the nursery was judged Outstanding by its Ofsted inspection.

The building was originally two substantial semi-detached houses and together now it forms a lovely sized nursery with Tynemouth's unique homely feel.

With fantastic homely rooms and a large outdoor play area Tynemouth Nursery at Billy Mill, recently refurbished and re-equipped in 2020, offers a catalyst of activities to enable children to learn through play and fulfil their full potential. Tynemouth Nursery at Billy Mill now incorporates a forest school nursery headed up by a fully qualified forest school teacher.

The nursery is proud to have the prestigious Millie's Mark accreditation awarded in 2018, having this award demonstrates the nursery's commitment to going above and beyond the minimum requirements for keeping children safe.

All staff working directly with children not only hold a paediatric first aid certificate but are also competent in how to apply this in practice.
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Care Provided by Tynemouth Nursery at Billy Mill

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Shirley Robinson (Nursery Manager)
  • Number of Childcare Staff
  • 13
  • Total Places for Children
  • 64
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays

Tynemouth Nursery at Billy Mill Reviews (179)

Total of 179, showing 121-140
9.9

Tynemouth Nursery at Billy Mill has a Review Score of 9.9 (9.935) out of 10, based on 49 reviews in the last 2 years. Over all time Tynemouth Nursery at Billy Mill has 179 reviews.

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Review from Kelsey D (Mother of Child) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend Tynemouth Nursery at Billy Mill enough. I have had two of my children attend here, one which is still there, and they have been brilliant. My daughter was very shy and anxious about starting nursery, and they made her feel comfortable and at ease. She now absolutely loves it and asks
if she is going every morning. Thank you for everything you have done.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Fantastic to see your lovely review. We are so pleased your daughter enjoys nursery so much. Thank you so much.


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Review from Lauren D (Mother of Child) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to this nursery since she was one and a half years old and has just turned four.


She enjoys every day here and is eager to go each day to learn and see her friends. Each staff member is individually amazing and friendly and always go out of their way to meet your's and

your child’s every need; you can tell they enjoy what they are doing.


The food is also exceptional as my daughter tells me every day as she usually has seconds.


My daughter is due to leave the nursery to start school in July, and I’ll be upset when she goes as I know how much she enjoys and has thrived being here


Amazing nursery and staff!


Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks very much for your brilliant review. I will pass on your lovely comments to all the staff who love getting such positive feedback.


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Review from Órfhlaith B (Mother of Child) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had three children at Billy Mill nursery and have been delighted with all of their care. My youngest was born slightly before Covid, so I worried about him settling, but he has loved it from day one. The staff are fantastic and really help to develop all aspects of my children - physically, mentally
and emotionally. Their grasp of speaking is definitely advantaged by being in the nursery setting.
I feel very happy and confident when I leave my children here each day.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you for your lovely review. It has been a pleasure to look after your three children, and we are so pleased your youngest has settled in so well.


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Review from Kimberley S (Mother of Child) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant nursery! My child settled in fast and that is down to the great staff who make it feel very homely for the children in their care.
Would 100% recommend this nursery!
My child loves to attend nursery and loves telling me what they have done throughout the day.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you for your brilliant review. We are so pleased you find the nursery so homely.


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Review from Molly R (Mother of Child) published on 24 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery, would recommend to anyone in the area. Staff are friendly and helpful, my child loves it so much and learns a lot every day. Do not have a bad word to say about the nursery in general or the staff.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks for your great review. It is really good to hear your fantastic comments.


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Review from Dionne S (Mother of Child) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely and always make my daughter feel at home. Very understanding when it comes to working hours may be needing adjusting now and then.
I wouldn't recommend another nursery, and in past, I have used a few with my two other children.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks for your great review. We are so pleased your daughter feels so much at home. We try so hard to make our nurseries homely.


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Review from Nancy M (Mother of Child) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little boy had just turned three when joining Tynemouth Nursery at Billy Mill. Before this, he’d only ever been in a childminder setting and even on the walk around our shy little boy felt comfortable and confident in this warm and friendly setting. He loves the staff and looks forward to seeing
them after the weekend to tell them about his achievements. His eating has improved, and he is exposed to an interesting range of foods. He loves sitting with his friends and has enjoyed teaching us the ‘Please and Thank You’ song the children sing before mealtime. The nursery goes above and beyond when it comes to the activities, our recent favourite being the book they created for World Book Day in which all the children write their own story. They embrace any special day and even introduced a New Zealand day because his dad is from New Zealand. Our son absolutely loves his nursery, and we can’t recommend it enough. Thanks to everyone at Tynemouth Nursery Billy Mill.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your fantastic review. We are so pleased to hear how much your son loves nursery and all the activities we do.


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Review from Sarah G (Mother of Child) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son always enjoys his days at nursery. He has attended since he was eleven months old and is now in the preschool room, and I have had no issues at all during this time. The nursery has a nice, relaxed environment where my child can make himself at home. He enjoys the food at nursery as well, which
is a bonus because he is a fussy eater in the house, so at least I know he is having decent meals at nursery.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks for your lovely review. We are so pleased your son enjoys coming to nursery so much.


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Review from Lisa I (Mother of Child) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Tynemouth Nursery at Billy Mill enough! They have been fantastic with my little girl; she has developed and thrived so much since attending nursery, and there are endless activities for her to enjoy; they really do think of everything! Every member of staff have been amazing with her,
and this has allowed her to feel extremely comfortable and confident at nursery. Thank you all for being great!

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks so much for your fantastic review. I will pass on your lovely comments to all the staff who love getting such positive feedback.


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Review from Becky L (Mother of Child) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my return to work after maternity, I needed childcare for my daughter for one day a week. I was so nervous about leaving her at first, but I requested a look around the nursery and instantly felt that it was the right place for her; the setting is fantastic and caters for all of the ages of the children
that attend. The nursery has a ‘homely’ feel, and the staff are fantastic. My daughter settled in within a few weeks, even though only attending once a week, she now looks forward to going each week. I love seeing all the activities she’s been doing on the social media page, as well as the learning book app where pictures and videos are uploaded for me to look at, once she has hit certain developmental steps. I love how the nursery email after every session, letting me know how her day has been. The nursery garden is also a big hit as she enjoys being outside and can now play outside with other children her age. Overall, I would recommend such a lovely nursery and great staff.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks very much for your great review. We are so pleased your daughter looks forward so much to coming to nursery.


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Review from J G M (Father of Child) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended your setting for a few weeks now, and we are absolutely thrilled at how fast she has settled. She takes part in a variety of activities which we can see regularly by logging into our learning book account or following the Facebook page. Our daughter is enjoying a wide variety
of nutritious food and is eager to try new things, which is something we have struggled with at home. We always receive a good amount of feedback at the end of the day from the staff... and our daughter who is keen to let us know what she has been up to!
Thank you all.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you very much for your wonderful review. We are so pleased your daughter has settled so well, and you have enjoyed using Learning Book and our Facebook page.


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Review from Stephen D (Father of Child) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is clear that my son feels valued by the nursery staff, and I am certain that he is. The staff members at Tynemouth Nursery used their passion and expertise, which enabled my son to quickly settle and learn their routine. I feel very confident in leaving him at nursery and delighted to be told and
see pictures of what he has been doing. It is clear that the nursery team have excellent knowledge of the EYFS and are able to implement it. I have evidence of high-quality play experiences, and been able to see my son thrive; this is achieved by the nursery staff maintaining a safe and stimulating environment. His dietary needs are catered for, and the menus are excellent. I wanted high-quality childcare for my son, and this is exactly what Tynemouth Nursery provides. I have observed a supportive environment between staff members, which sets the best example for my child and other children attending.
Well done to all of the staff, some nurseries just 'get it'.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your fantastic review. It means so much when our actions are so much appreciated. I will pass on your comments to all the staff who love getting such positive feedback.


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Review from Vikki H (Mother of Child) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl started at the nursery at the end of 2019, following her brother enjoying 3 years there! Shortly after getting her settled, they had to close due to the pandemic! The contact from management was brilliant throughout, settling her in for a second time was very tough... The staff couldn’t
have done more to help with this and in no time she was waving me off smiling. I wouldn’t consider another nursery, the staff are fantastic with some great long-standing members of staff and both my children have flourished at the nursery.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your review and great comments. The staff will be delighted to hear your thoughts!


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Review from Natalie C (Mother of Child) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would definitely recommend this nursery. My daughter has settled so well here and absolutely loves her nursery days. She has been doing a wide variety of activities and enjoys telling us what she has been up to. We have really noticed a difference in her speech and confidence since attending which
we are so grateful to the staff for. The staff are all great and have been very reassuring throughout. We can’t thank them enough for all their hard work and dedication.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks very much for your great review. I will pass on your wonderful comments to all the staff. Thanks again.


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Review from R J (Mother of Child) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two children (one and three) are both very happy attending Billy Mill Nursery. My eldest always likes to talk about what they have been up to there and it is always fun.
They eat well, so on nursery days, we only need a snack tea, which is helpful when times are busy. The facilities are great and
there is an enclosed, safe, outdoor space with lots to do. Staff are friendly and kind.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you very much for your lovely review. I will pass on your comments to the staff who love getting such positive feedback.


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Review from Christy P (Mother of Child) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are absolutely fantastic, so professional, caring and observant. My son settled in after only a few visits and loved it so much we decided to add an extra day each week for him to attend. I have also seen an improvement to his delayed speech which is an amazement achievement and can not thank
the staff enough for their support with this. I feel that my son is extremely well cared for whilst he is at nursery but most importantly that he is safe and happy. The manager is always happy, friendly and gives us a warm welcome on drop-offs and pickups. I feel that their approach to covid-19 has also been outstanding, making the environment and procedures feel as "normal" as possible to the children. Well done and thank you to all of the staff.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your fantastic review. We have really tried so hard to make nursery life as normal as possible during Covid whilst staying as safe as possible, it is great to see this acknowledged. I will pass on your comments to the staff who love getting such positive feedback.


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Review from Charlotte P (Mother of Child) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter had to move to the nursery during lockdown, which was very daunting for me. The nursery made her transfer seamless and she soon settled in and is incredibly fond of the staff and children alike. We chose to stay there despite having other options available, which is a testament to the quality
of the nursery and how happy I am with the care they provide. The nursery staff are very receptive to feedback and communicate frequently with us. They were fantastic when it came to potty training - I was willing to give up but they were endlessly patient and supportive. The activities that my daughter carries out are varied and stimulating and the addition of a forest school area in the garden has been very welcome. My daughter is always delighted to attend nursery in the morning and on her return home tells me that she has had a great day.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks very much for your great review. I am delighted you chose to stay at Billy Mill after lockdown. Your comments will be shared with all the staff who will be delighted to get such praise.


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Review from Adam B (Father of Child) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Son has been going to Tynemouth Nursery at Billy Mill for six months now and we couldn’t recommend it highly enough. Fantastic staff who have a real passion for the care they provide coupled with superb facilities. He started in the baby's room and has now moved up to the 18 months+ room having
moved over when the North Shields setting moved to Billy Mill. The positive changes in development in our son we see now on an almost daily basis are a testament to the fun but structured activities and playtime that he gets involved in. There is fantastic feedback via an e-mail covering great detail of what he has been up to each day and on collection there is always a great update on how his day has been. The Nursery has adapted brilliantly to being COVID secure and the way the nursery remained open to Key Workers’ children during the national lockdown is a true reflection of how caring, professional and hard-working the staff are. We are so pleased with the care he receives.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your fantastic review. I will pass on your comments to all the staff who love getting such positive feedback. Your comments regarding the way the staff have adapted to COVID is much appreciated.


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Review from Donna (Mother of Child) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Tynemouth Billy Mill Nursery are amazing and very friendly. They were amazing with my daughter who has cerebral palsy, she loved going into nursery when she attended there but time had come for her to go to big school. But I definitely recommend this nursery.

Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. I will pass on your comments to all the staff who love getting such positive feedback.


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Review from Shelby G (Mother of Child) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery, lovely staff.

Reply from Ashleigh Turner, Nursery Manager at Tynemouth Nursery at Billy Mill

Thanks so much for your review. I will pass on your comments to all the staff who love getting positive feedback.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Tynemouth Nursery at Billy Mill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Tynemouth Nursery at Billy Mill is calculated as follows: ( (549 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 584 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tynemouth Nursery at Billy Mill is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (10)

Top 20 Nurseries North East England 2024

Recipient: Tynemouth Nursery at Billy Mill

Date: Thursday 28 Mar 2024 More details

Top 20 Mid-size Nursery Groups 2024

Recipient: Tynemouth Nursery Group Ltd

Date: Thursday 28 Mar 2024 More details

Top 20 Nurseries North East England 2023

Recipient: Tynemouth Nursery at Billy Mill

Date: Friday 28 Apr 2023 More details

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