Tynemouth Nursery at Billy Mill

142-144 Queen Alexandra Road West, North Shields NE29 9AF
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Top 20 award
9.9 179 Reviews
  • Tynemouth Nursery at Billy Mill, North Shields
Tynemouth Nursery at Billy Mill is prominently and conveniently located at the end of the Coast Road. In December 2021 the nursery was judged Outstanding by its Ofsted inspection.

The building was originally two substantial semi-detached houses and together now it forms a lovely sized nursery with Tynemouth's unique homely feel.

With fantastic homely rooms and a large outdoor play area Tynemouth Nursery at Billy Mill, recently refurbished and re-equipped in 2020, offers a catalyst of activities to enable children to learn through play and fulfil their full potential. Tynemouth Nursery at Billy Mill now incorporates a forest school nursery headed up by a fully qualified forest school teacher.

The nursery is proud to have the prestigious Millie's Mark accreditation awarded in 2018, having this award demonstrates the nursery's commitment to going above and beyond the minimum requirements for keeping children safe.

All staff working directly with children not only hold a paediatric first aid certificate but are also competent in how to apply this in practice.

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Care Provided by Tynemouth Nursery at Billy Mill

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Shirley Robinson (Nursery Manager)
  • Number of Childcare Staff
  • 13
  • Total Places for Children
  • 64
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays

Tynemouth Nursery at Billy Mill Reviews (179)

Total of 179, showing 161-179
9.9

Tynemouth Nursery at Billy Mill has a Review Score of 9.9 (9.936) out of 10, based on 50 reviews in the last 2 years. Over all time Tynemouth Nursery at Billy Mill has 179 reviews.

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Review from Nikki P (Mother of Child) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy has been attending the holiday club, which has been absolutely brilliant. He loves it, even though he went in knowing no-one, he wants to go in on days when he isn't even supposed to!
The staff have made him feel so welcome and the range of activities and the food have been excellent.
The
nursery was also able to fit my little one into the nursery at the same time which has been a godsend. It is so difficult to find childcare for two kids of different ages. It has really helped me out massively this summer. My smallest son has really enjoyed the nursery and has enjoyed being able to spend time with his brother too. The range of activities that he has been involved in has also been excellent. I can't recommend this nursery highly enough.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks so much for your fantastic review, we are so pleased with your great comments about our Holiday Club and our Nursery, thanks again!


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Review from Sherrie L (Mother of Child) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My oldest daughter came to this nursery from 8 months old and I could not recommend anywhere that lives up to the standards of Tynemouth nursery. We were overjoyed when they started the holiday club and now both my girls love coming to see what activities and adventures they have in store for them,
from days out to professional workshops going into the nursery. All meals from breakfast to lunch and tea including snacks throughout the day included in the price. We travel around 5 miles to and from the setting rather than one closer to home as it’s the best nursery around from nutritious home-cooked food, security system, outdoor area, day trips out, messy play, professional workshops, learning French and amazing caring, friendly staff who have watched my children grow from 8 months to 8 years and hopefully a few more years.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks very much for such a great review!


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Review from John A (Father of Child) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughters both love this nursery and tell me all the great activities they have been doing while I have been to work, we have used this nursery now and the holiday club for 8 years this month. It’s great how the staff have watched and helped my children grow and develop from 8 months and the great
friendship they have, they can’t wait for school holidays so they can see the staff and friends. Many thanks for caring for my children over the past years (and coming years).

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks for your great review!


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Review from Danielle P (Mother of Child) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tynemouth Nursery at Billy Mill is a fantastic nursery, my son absolutely loved his time there and is sad to leave, I would highly recommend this nursery to anyone, extremely friendly and caring staff and high quality of care,


Thank you to all the staff involved with the care of my son and helping

him grow and prepare for his next journey into primary education.

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. I will pass on your comments to the staff who will be delighted with such positive feedback.


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Review from Amanda J (Mother of Child) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends the holiday club at this nursery. All the staff are friendly and welcoming and helped my son settle in well and make new friends as he didn’t know any other children when starting. The holiday club provides a great range of activities from different entertainment coming in, to going on
trips out. My son absolutely loves it and is always coming home with different stories and even wanting to go back the next day which always makes it easier! I would 100% recommend as it is great value for money as I know other holiday clubs can be quite pricey.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. We started the holiday club this year so it's great to get such good feedback so soon.


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Review from Natalie D (Mother of Child) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is fantastic. My daughter loved her time here. Everyone that works here is so caring and goes the extra mile for all the children. It's like a little family and that is exactly what I wanted for my daughter. It made leaving her so much easier as I knew she was comfortable and safe. The
food they are provided is fab and all the extra activities they provide are brilliant, my daughter loved her French lessons and jitterbugs. The staff have brought my daughter on leaps and bounds with her confidence, speech, concentration and she has learned so much. She surprises me every day with new things she has learned. She is going to miss this nursery but they have given her the best foundation to start school life. I can't thank Tynemouth Nursery at Billy Mill enough!

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thank you so much for your lovely review. We love you found us like a little family! Your comments will be passed on to the staff, who love getting feedback.


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Review from Jodie C (Mother of Child) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tynemouth Nursery has been a fantastic environment for my son to flourish in! The staff are fantastic, friendly and very approachable and my son developed very good relationships with all of the staff in general and his key workers in particular. My son has enjoyed a wide range of activities over his
time at Tynemouth including jitterbugs, french and football, all of which he enjoyed as well as the many other well thought out and well-implemented activities that the staff provide for the children. I am confident that my son's time spent at Tynemouth Nursery will stand him in very good stead when he moves onto school nursery in September and I would highly recommend the nursery to others.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks very much for your great review. I will pass on your comments to all the staff who love getting such positive feedback.


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Review from Kerry H (Mother of Child) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this nursery for the last 9 years with all 3 of my little boys and I can’t even explain how good these girls are.
My last child took quite a while to settle as he used to cry when I dropped him off until two staff members, in particular, started in preschool, my son took to them really
well and settled with no problems at all. I really can’t thank Tynemouth nursery enough they have been excellent. I feel sad I don’t have any more children to bring here.
My son is also a fussy eater and the chef has gone above and beyond to cater for my son’s needs. They have even managed to get my son to try certain foods which he loves now!

Reply from Robert Kilsby at Tynemouth Nursery at Billy Mill

Thanks for your great review and a big thanks for using our nursery for 9 years. We will pass on your comments to the staff and especially the chef who will love to hear your excellent feedback.


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Review from Emma M (Mother of Child) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended the nursery since he was 9 months old, he's now 3 and a half and will be staying for preschool. The nursery is a friendly welcoming environment and the staff are lovely. Progress of my child's learning and development can be tracked through an online journal which is very informative.
The nursery provides plenty of fun learning activities for the children and the newly refurbished garden is a great addition to the outside space providing a fun and safe place for the children to play. I'd recommend the nursery without a doubt.

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. We are so pleased you like our newly refurbished garden.


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Review from Amy S (Mother of Child) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy to send our daughter to Billy Mill Nursery. She is animated and happy when we pick her up and spends her days at home asking for different members of staff or adding their names to songs we are singing.
We noticed from the start that her development is aided by her days at nursery.
Her motor function and speech have both come along quicker and the sing and sign is a great bonus which she loves to do. We are so happy with the nursery that we intend on sending her younger sister too when I return to work.

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thanks so much for your great review. I will pass on your comments to the staff who love getting such positive feedback!


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Review from Claire W (Mother of Child) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely small, homely nursery. Staff are friendly and caring. Children's toilets and outside play area need attention. Plus would like to see more varied learning activities.

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thank you for your review, we are delighted you find the nursery lovely and homely, we really work hard on achieving this. Since your review the garden has been fully refurbished and re-equipped.


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Review from Danielle S (Mother of Child) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Tynemouth Nursery at North Shields for the past 2 years. When I was first offered a place I had extreme separation anxiety and wouldn't allow any person to look after her. They accommodated my need to settle her in properly over 6 weeks. Since then she has settled and loves
her key worker this year and loved her key worker last year. Both ladies helped with the morning routine. Sometimes it was easy, most recently she finds it difficult and becomes upset. I feel okay leaving as they reassure me that she settles quickly. The girls are that fab that I no longer have separation anxiety and leave happy that my daughter is most definitely going to be okay. I never thought I'd get to that point. Her learning and behaviour have both come on so much. I'm happy that she has a set of skills to start Reception in September.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks very much for your lovely review. I will let the staff know about your comments, they love to get good feedback!


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Review from Kerry S (Mother of Child) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known of this nursery for years and have had good experiences in the past; from being a student on placement there years ago and more recently being a student at the college again. I have seen how they conduct themselves within a college environment and vice versa, and how they work together
for the children and students alike. Therefore, when I had my own children there was only one choice for me. Tynemouth Nursery at the college. All of the rooms are large enough for the children to play and explore, and I have never seen a better garden and outdoor area for them. All of the staff are friendly and welcoming and will help with any enquiries you have. The security is excellent as you require fingerprint recognition to gain access. Please give this nursery a visit before you make a final decision for your babies.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. I will pass on your comments to all the staff, who will be delighted with your feedback!


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Review from Lisa W (Mother of Child) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has had the best time at Billy Mill. He has thrived more than I could have asked for.
Everyone is so keen to help. And there is always a friendly face each and every morning. These girls go above and beyond to put you at ease about your child, and if there's any help, they are there. My son's
individual needs have been looked after and met and I couldn't be any happier that we chose this nursery to place our youngest.

Reply from Beth Payne at Tynemouth Nursery at Billy Mill

Thank you so much for such a great review. I will pass on your comments to the staff who love getting feedback.


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Review from Gemma M (Mother of Child) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and friendly staff. Clean and tidy nursery for babies to older children. Lovely outside garden area with lots of play and interactive things for all ages. Wide variety of meals. My little girl loves it here. They provide a great professional service and would recommend anyone to join this nursery.
They take great care in looking after my child and are always easy to contact if there are any issues.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thank you so much for your great review. It is much appreciated.


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Review from Ian H (Father of Child) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little worried about my daughter starting nursery. She was very quiet and did not talk at all around people she didn't know. The girls in the nursery were absolutely brilliant with her and within weeks, she was talking and had made a lot of friends. She comes home every night full of stories
about what she has done that day and can't wait to get back the next day! The nursery uses a digital learning book so we get sent regular observations and can upload our own. They also have things such as jitterbugs and French lessons which she enjoys. I can't thank the staff enough as my daughter is coming on leaps and bounds and is full of confidence now!

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thank you for such a great review. We are so pleased you like the digital learning journals and the yoga and French! We will pass on your comments to the staff who really appreciate parents/carers feedback.


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Review from Jorden W (Mother of Child) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing nursery! My son has been going for 1 and a half years now and he has made great friends and is learning more each day. The staff are all lovely and are very invested in all the children. Couldn’t recommend them enough.

Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill

Thanks for a fantastic review.


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Review from Elizabeth M (Mother of Child) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl is very happy here and has been from the start. All staff are helpful and friendly. Facilities are very good and the food menu is great.

Reply from Ahsleigh Turner at Tynemouth Nursery at Billy Mill

Thank you so much for your kind comments. We will let all the staff know your comments and we are so pleased you like the food menu so much. We have spent a lot of time sourcing fresh, local, raw ingredients to make sure the menu is both healthy and tasty!


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Review from Simon K (Father of Child) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended the nurseries for the last two years, he is so settled and the staff are fantastic. He has a great bond with his key worker and the activities they provide are experiences he would not normally experience at home. They have so many lovely parents activities from going home books
to inviting us into the setting to have stay and play sessions and to enjoy meal times together.
Meals that they provide are tasty and healthy with odd treat for the children to enjoy.
Staff are very forthcoming with how his day has been and encourage him to tell me what he's been doing. My son can't wait to come to nursery, so much so we upped the number of sessions he attended. The staff are so caring and have the children's best interest at heart of everything they do.
The nursery uses electronic learning journey which I can access to see things he's been doing and for us upload special moments from home.
I couldn't recommend this nursery enough.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Tynemouth Nursery at Billy Mill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Tynemouth Nursery at Billy Mill is calculated as follows: ( (561 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 596 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tynemouth Nursery at Billy Mill is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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