Kids Planet Ashbrooke

Ashbrooke Road, Ashbrooke, Sunderland SR2 7HH
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9.7 44 Reviews
  • Kids Planet Ashbrooke, Sunderland
Kids Planet Ashbrooke takes pride in an environment that works to cherish and nurture the early years development of each child, with a reputation for friendliness and hospitality among parents and families of the local community.

The nursery's environment is tailored to suit the goals of the Early Years Foundation Stage, with qualified staff looking to support each child to develop through the age ranges in their own way. A healthy eating policy also contributes to health, while the nursery also makes excellent use of its outdoor space for free play, and its amazing indoor-outdoor classroom.

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Care Provided by Kids Planet Ashbrooke

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Mikki Clarke (Manager)
  • Number of Childcare Staff
  • 20
  • Total Places for Children
  • 60
  • Age Range
    • from 0 years 1 months
    • to 4 years 11 months
  • Opening Times
  • Monday 07:45-17:45
    Tuesday 07:45-17:45
    Wednesday 07:45-17:45
    Thursday 07:45-17:45
    Friday 07:45-17:45
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for Kids Planet Ashbrooke

  • Full day Fees £62.10 - £64.75

  • Various funding accepted (15 and 30 hours). We offer, Sibling discount, NHS discount, Tax Free Childcare. Rates vary by location/nursery setting.
    Please get in touch with the nursery for our most up to date fees and availability.

Kids Planet Ashbrooke Reviews (44)

Total of 44, showing 21-40
9.7

Kids Planet Ashbrooke has a Review Score of 9.7 (9.749) out of 10, based on 16 reviews in the last 2 years. Over all time Kids Planet Ashbrooke has 44 reviews.

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Review from Laura B (Mother of Child) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child was very nervous about going to nursery at first and found it so difficult to settle being away from me. The staff gently encouraged her and allowed her to build up confidence in her own time. Since starting at the nursery, my child is like a different person. She is so confident and outgoing,
she absolutely loves her social life at nursery. The staff at Ashbrooke have also helped tremendously with potty training, among other things.

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Review from Louise G (Mother of Child) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing nursery and great wrap-around holiday club. Both my daughters have loved their time at the nursery and all the staff and enjoy going back each term for holiday club. The manager has always helped with any issues I’ve had or helped to work around all my different work days/times which made it
so easy each week knowing I had the care I needed.

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Review from Sarah J (Mother of Child) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have picked a better nursery, my little boy loves it and his development and talking have come on loads since joining. He's built up a relationship with the staff and mentions their names or sings songs they've been doing outside of nursery. They are so flexible with times and days, sometimes
I add extra at short notice and it's no problem. Would definitely recommend!

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Review from J P (Mother of Child) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our son has attended Ashbrooke Nursery for over two years. He is usually happy to go each morning and the staff we have met are friendly. The manager is always on hand to answer questions and is an asset to the staff team.
We are unsure of how well the nursery prepares our son for starting school.
He's never told me about learning numbers, phonics or how to write his name. Very little artwork or samples of his attempts at writing are sent home, and anything that is has normally been shoved in his bag without any care. At the end of the day, pick ups can be frustrating with a queue of parents standing for a long time. The information given by staff at the end of the day is repetitive and, having stood in the queue listening to what's been passed on to every other parent, the information isn't really personalised. You find out what they've eaten, another generic comment and that's about it. The use of the app is dreadful; it needs to be used more effectively.

Reply from Rachel Armstrong, Manager at Kids Planet Ashbrooke

We were very disappointed to receive this review, particularly as the parent had not raised any questions with ourselves previously regarding the points raised. Following discussion with the parent after reading this review, she confirmed that she is very happy with the Nursery and her child still attends and is also happy. We explained the context of 2 years of her child being at nursery during the pandemic, and the challenges this has posed in terms of communication between home and nursery, however, we still advised her that we would hope and expect in future she could approach us directly with any issues. A plan of action has been agreed to ensure the parents' points are addressed (e.g. a written handover at the end of the day), however, we have stressed that as a nursery - while we use our online app to send some updates home to parents during the day, this does not take precedence over human interactions with the children, and that will always be our priority at nursery.


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Review from Lorraine (Mother of Child) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, so friendly and informative! My daughter's face lights up every time she sees the staff! Great food choices, facilities, and the app is also great to keep up to date and receive updates throughout the day.

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Review from Anna C (Mother of Child) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this nursery enough. I had originally put down for my daughter to attend a different nursery, however, I attended one of their open mornings and fell in love! The staff are so kind and friendly, and you can tell really care about empowering the children at the nursery. Activities and
areas are designed with the children's interests and they use real-life natural resources. I just found the place so calm, cosy and a positive environment. The staff really got to know my child and managed her transition into nursery amazingly - I think it was me who needed more settling in than my daughter! They were so reassuring and understanding throughout the whole process. My daughter is always so excited to go to nursery, and leaves with a big smile on her face which for me is sign enough that she loves the place.

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Review from Mica W (Mother of Child) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the nursery enough, when my child started he was so upset and unsure but after a few sessions, he was settled. The girls made me feel at ease and reassured during his settling in period. He now loves nursery and has a huge smile on his face when he sees a member of staff come to the door.
During this challenging time, the nursery have been so supportive and understanding. I can’t thank them enough for understanding our individual situation and still communicating via the online learning journal. I would highly recommend Ashbrooke nursery.

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Review from L K (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrooke nursery is fantastic. My son (21 months) has attended here since he was 15 months. He loves nursery! He settled so quickly as the staff really spent time with myself and my partner to learn more about him, what he likes to do, how he is comforted and his little ways! He attends 4 days a week
and each day is a joy to drop him off as he runs in smiling as well as when we pick him up and he is in such good spirits after such a lovely day. The staff are so friendly, happy, caring and he adores them! The staff offer you a full report of his day which is lovely to see and hear about. The meals are delicious and so varied, each day he has fun doing many activities, the nursery has a lovely atmosphere and is beautifully decorated. He especially loves the outdoor enclosed area of the nursery - the link and the garden. Ashbrooke is professional, of a high standard and the staff are just superb. Thank you Ashbrooke!

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Review from Katy G (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I visited Ashbrooke Day Nursery, I felt very comfortable and that this was the nursery for my daughter to attend. The staff are lovely, very helpful with feedback and keeping the app up to date with comments and pictures throughout the day.

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Review from Lauren R (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has such a lovely, homely feel and such warm and welcoming staff. Due to Covid, it was a worrying time to start my daughter in nursery but we could not have felt more supported which really put my mind at ease. My daughter has been attending for 6 months now and she is always happy and excited
to leave the house for nursery. I’m kept up to date with the activities she has taken part in and the photo updates and write-ups on the online learning journal are lovely to see. I never have any worries when she is there, I know she is in brilliant hands and has made lovely bonds with the girls and have been able to see her develop and become more confident since she has started.

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Review from Danielle H (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and general atmosphere; the holistic approach to nursery care was fantastic for my children. The staff team knew them very well and always made me and my husband very relaxed and confident knowing that my girls were being well cared for. The staff are very caring and recognise easily
how best to promote learning experiences for the children.

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Review from Catherine T (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl started this Nursery in Jan 2021 after leaving a nursery we weren’t too happy with. All I can say is Ashbrooke Nursery have been fantastic! My little girl is settled and happy when she enters and leaves nursery. The staff are so welcoming and easy to speak to and the activities the children
do are fabulous. My little girl enjoys the food too!

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Review from Abigail E (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery, the staff are welcoming and excellent with the children’s needs and follow the children’s interests with exciting and engaging activities. My daughter has been well looked after and assisted in her potty training well. She has also been able to form excellent bonds with the staff which
is testament to the staff's nurturing ways.

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Review from Alexis J (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff welcomed our child into the nursery last year. She was very nervous and upset at first but that changed quickly and she even got upset on a day when she wasn’t going to nursery! We get lovely updates on her progress on the app and all of the staff are always willing to talk to us and offer
advice etc. I feel happy knowing that she is in safe hands in this nursery.

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Review from Natalie B (Mother of Child) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 5-month-old started nursery this month having been for several ‘settling in’ sessions since November. I was concerned that as he has had very little interaction with anyone other than immediate family since being born he would struggle to settle in but the staff have been amazing in doing everything
possible to make sure this wasn’t the case. He has settled in really well and I am completely at ease knowing he is happy there. The online learning journal site is fantastic for keeping us up to date. The nursery really has a home from home feel and I wouldn’t hesitate to recommend. I really cannot fault the nursery at all and feel confident that they will adapt to meet my son's needs as he gets older based upon the different rooms they have for different age ranges. We are very happy we have chosen the nursery.

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Review from Alice S (Mother of Child) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I teach at a local infant school and wanted to find a smaller, homely nursery close by for my 16m old daughter. She now attends 2 days a week. The nursery ladies have been absolutely incredible in helping both my daughter (and me!) feel comfortable.
Lockdown has made my daughter very clingy and with
the nursery's support, we were offered plenty of extra visits to help her settle. Photos on tapestry have really put my mind at ease. A range of activities have kept her busy and entertained. Staff have been so supportive in meeting her needs in all areas- sleep, comfort etc.
Would wholeheartedly recommend to any family.

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Review from Rachel F (Mother of Child) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has a lovely, cosy atmosphere. Very homelike. Small groups. Lots of different activities and spaces for children to explore. Staff very welcoming and warm. My son really enjoys his time here.

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Review from Michelle (Mother of Child) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful. Being a first-time mam and in this crazy time with Covid-19 I was so anxious about leaving my daughter and how she would be with others. The girls are amazing and helped both me and my daughter settle into a new routine. She absolutely loves it and has developed so
much in the short space of time that she has been there. I look forward to hearing her daily updates of all the fun she has had at the nursery and seeing the lovely photos that they capture.

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Review from Jade J (Mother of Child) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome upon our look around by all staff including the Manager. Our 13 month year old took to the staff straight away and when we were shown around it was clear to see that the focus was to keep the children entertained. The inside and outside areas look fab and I’m sure in the months
and years to come out little one will blossom in this nursery.

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Review from Victoria M (Mother of Child) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child recently moved to Ashbrooke Day Nursery from a larger nursery and I want to thank the staff for how welcoming and accommodating they have been (during a challenging time too!) He has settled in as if he has known the team and space before! The environment is exciting but also very warm and
homely. So much created with a small space! Would highly recommend a visit to any parent considering this nursery. Thank you Ashbrooke :)

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Kids Planet Ashbrooke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Kids Planet Ashbrooke is calculated as follows: ( (150 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kids Planet Ashbrooke is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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