£53.00 per day
£40.25 from April 2024
All fee's are reviewed and increased in line with the NMW in April each year.
Fee's are required to be paid a month in advance on the 1st of each month.
Pitter Patter Day Nursery Ltd has a Review Score of 9.6 (9.635) out of 10, based on 10 reviews in the last 2 years. Over all time Pitter Patter Day Nursery Ltd has 80 reviews.
Review from Ryan J (Father of Child) published on 11 July 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you for taking the time to complete such a lovely review, our team will be incredibly appreciative of your feedback. We too wish we could be a little more flexible for parents during times of need - accommodating requests in advance is normally not an issue, however as we are operating at 98% capacity on most days as you say staffing ratios and of course, registered capacity do sometimes limit our ability to provide extra sessions at short notice.
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Review from L E (Mother of Child) published on 15 February 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you for taking the time to share your positive feedback about our activities, kind carers & good food choices.
With regards to the fees; the set monthly payment date along with the late fee details are explained in our contract, terms & conditions which are read & signed by parents when they register with us - invoices are issued 14 days before the due date to allow time for queries & reminders for fees due are sent on our app..
We don't apply late fees when previous payment history has been good, we've had open, honest communication that perhaps something unexpected as a "one-off" may have happened & a mutually agreed (for both parties) date is arranged for overdue fees.
With over 250 families registered, as a business sadly a flexible monthly payment system for our customers isn't sustainable as it would seriously compromise our quality & compliance requirements, (eg; non-negotiable monthly outgoings as PPE, arts & crafts, maintenance, training, insurances & staff wages)
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Review from Katherine E (Mother of Child) published on 14 February 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Such a wonderful thing to say, thank you so much - of course all of your feedback is very much appreciated, but to know that as a mum, you feel your little one is in good hands, is absolutely priceless to us. We understand how difficult choosing your childcare and leaving your most precious being is... so to hear those words is truly the highest accolade as a childcare professional; thank you.
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Review from Sarah J (Mother of Child) published on 18 January 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Such fantastic words - thank you so much.
Building positive relationships with parents is so important to us, it's lovely to hear you feel informed and kept up to date.
We know our staff are fantastic at providing wonderful experiences and opportunities for the children - it's heart-warming to hear you recognise this. Thank you
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Review from Emma W (Mother of Child) published on 18 January 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you for taking to time to give such a lovely review - the team have a passion for what they do and it's always so nice to hear how parents feel about the care we give. Thank you
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Review from R D (Mother of Child) published on 12 January 2024
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you so much for taking the time to give such a wonderful review - we are of course delighted to hear that you feel we have supported your little one's development.
All of our staff will be absolutely thrilled to hear your feedback - they are passionate about what they do and receiving feedback like this is so incredibly heart-warming, thank you.
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Review from J J (Father of Child) published on 6 September 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you for your lovely comments about our staff.
We haven't had any queries regarding the worry from yourself or others to enable us to explain. We are always open to feedback & questions & welcome parents open communication.
Our fees are based around our occupancy allowance & business outgoings to ensure we are sustainable & quality isn't compromised either in our service or retaining our fantastic staff.
If we were to offer a reduced rate for an 11.15am start we would loose the income of the AM fee & as we cannot exceed the registered number of children on our premises at any one time the only way we could re-coop this is to either fill the short-fall of spaces with an 8am-11am session (which is not desirable or useful for parents) or increase the cost of the 11.15am start session to cover the loss of income.
Our parents usually support their fee's with the 30hrs Childcare Offer funding & Tax Free Childcare government scheme to significantly reduce their monthly fees.
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Review from H P (Mother of Child) published on 21 August 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Such amazing words, thank you.
We love what we do and consider ourselves very lucky to be a part of so many children's early years journey - to hear feedback like this makes us absolutely beam, thank you.
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Review from Laura H (Mother of Child) published on 21 August 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
We are thrilled to hear that you have felt supported as a family - thank you so much for taking the time to share your experience.
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Review from J P (Mother of Child) published on 21 August 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
That is wonderful to hear, thank you.
It's so special to us to hear that not only are the parents happy with our care but to also see and hear it from the children themselves is incredibly heart-warming.
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Review from Alice D (Mother of Child) published on 17 April 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you so much for taking the time to write such a lovely review of your experience at Pitter Patter. We know our staff are incredibly special but it's always extra special to hear that valued customers see that too. Your little one will be very much missed by the ladies, thank you for choosing us to be a part of her precious early years. We know she'll go on to warm many more hearts with her beautiful smile and giggles.
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Review from S W (Father of Child) published on 25 February 2023
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Review from Rhys G (Father of Child) published on 13 January 2023
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
We are so incredibly sorry that you feel this way which has resulted in you deciding to withdraw your son from our care, we do take all concerns brought to our attention very seriously and swiftly respond with full, thorough, and non-biased investigations/action that our inspectorates have praised us for in the past. We are always extremely saddened if things go wrong, but should we find ourselves in such a situation we believe swift appropriate action and full transparency in such situations is always the best approach, giving parents full honest feedback within employment law confidentiality boundaries and taking appropriate action enables us to ensure we can address things correctly, doing everything we possibly can to prevent such things happening again.
We are so proud that our large 73-place nursery is very busy, running at 90%- 95% occupancy across the week. We don’t ever ‘over-book’ the nursery and as proven in our inspections our staffing ratios are always correctly adhered to. Even though we are a converted house with many rooms to allow for smaller groups of children throughout each day, we respectfully understand that it may not be some parents’ personal preference for their child to attend a larger nursery.
Our team of 29 are suitably qualified and experienced, have ongoing training, supervisions and mentoring and are never left lone working. As a team we adopt the ethos of supporting each other and saying things as we see them (regardless of your job title) to ensure only the best practice is adhered to for the children in our care.
Each of the concerns raised were fully investigated with appropriate action and relayed to the parents who were grateful for our professional intervention, however – we understand that when it comes to your child, sharing your experience is incredibly important as children are the most precious gift and always the main priority. We are deeply saddened that you have been left to feel disappointed and would like to express that this is certainly not how we want valued customers to be left feeling. Our aim is to provide nothing but the best quality care and it is something we always take very seriously.
We are unaware of any other parents having concerns especially as we always encourage individuals to raise any concerns, queries or worries promptly with us so that we can deal with things quickly. Communication is possible via phone call, email, face-to-face or our Nursery App… hopefully making the avenues for getting in touch with us easily accessible and suitable for all parents/carers during or outside our Nursery opening hours.
We wish you and your son all the very best.
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Review from Claire D (Mother of Child) published on 18 November 2022
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
The settling-in period can be such a big challenge for some little ones and their parents, our staff are passionate about their roles and certainly understand this, always striving to do their best to make this time as positive as possible.
Thank you for your lovely feedback.
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Review from David J (Father of Child) published on 18 November 2022
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
The team will be thrilled to hear your lovely review - thank you.
It's also great to hear that as a parent you find the App beneficial, we think it has definitely improved the communication opportunities.
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Review from Katie D (Mother of Child) published on 17 November 2022
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
It's always lovely to hear from a parent's perspective how they feel their children are settling at Pitter Patter. Thank you for taking the time to share your experience.
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Review from Laura C (Mother of Child) published on 2 September 2022
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
Thank you for such a lovely review - leaving your little one can be quite overwhelming, we're so pleased that you have been able to feel comfortable quickly with the transition of returning to work and bringing your son to be with us.
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Review from L J (Mother of Child) published on 31 August 2022
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Review from Cara K (Mother of Child) published on 31 August 2022
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Review from Tracie C (Mother of Child) published on 19 August 2022
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Reply from Debra Jones, Owner at Pitter Patter Day Nursery Ltd
The pandemic certainly created many unforeseen challenges for all - it's lovely to hear that you feel your daughter has developed well from spending time at Pitter Patter, we've seen lots of children and babies settle really well and develop lots of positive relationships with staff and other children.
Thank you for sharing such lovely thoughts about your experiences with us.
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The Review Score of 9.6 (9.635) out of 10 for Pitter Patter Day Nursery Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.950 for Pitter Patter Day Nursery Ltd is calculated as follows: ( (114 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.95
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.685 Points relating to the number of positive Reviews for Pitter Patter Day Nursery Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 number of registered child places is 14.6. 10 Positive Reviews ÷ 14.6 = 0.685
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Pitter Patter Day Nursery Ltd
Date: Tuesday 31 Mar 2020 More details
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