Bright Horizons First Class Day Nursery and Preschool has a Review Score of 9.6 (9.602) out of 10, based on 13 reviews in the last 2 years. Over all time Bright Horizons First Class Day Nursery and Preschool has 59 reviews.
Review from Caroline F (Mother of Child) published on 28 November 2024
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Overall Experience
5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your kind words! We're glad your daughter is settling in and that her key worker has been a great support. The team are always here to help!
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Review from Jennifer T (Mother of Child) published on 28 November 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your kind review! We're so glad your children are thriving and enjoying the nurturing environment and activities. Your support means the world to us and we look forward to welcoming your third child!
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Review from Aurie M (Mother of Child) published on 14 November 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from M R (Mother of Child) published on 14 November 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Justyna S (Mother of Child) published on 14 November 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your review. We are delighted to receive your positive feedback, and we're thrilled to hear your son is thriving at our nursery.
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Review from Matt C (Father of Child) published on 14 November 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you so much for your positive feedback! Thank you for recommending us!
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Review from Elias O (Father of Child) published on 2 October 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your fantastic review! We're thrilled to hear that your son loves coming to the 2s room and that you appreciate the care our team provides. Thank you for your recommendation.
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Review from Mihai K (Father of Child) published on 30 September 2024
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5.0 out of 5
Reply from Amanda Barlow, The Parent Team at Bright Horizons First Class Day Nursery and Preschool
Thank you for your fantastic review! We're thrilled to hear that you're pleased with our manager and staff, as well as the facilities we offer.
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Review from Andrea S (Mother of Child) published on 5 September 2024
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5.0 out of 5
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons First Class Day Nursery and Preschool
Thank you for your kind words! We're thrilled to hear that you're pleased with the care and attention your child has received. It's great to know that the communication and app features have been helpful for you.
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Review from R A (Mother of Child) published on 5 September 2024
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5.0 out of 5
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons First Class Day Nursery and Preschool
Thank you for your kind words! We're thrilled to hear how much your son has grown and enjoyed his time with us. It's wonderful to know that our staff and activities have made a positive impact. We'll miss him too and wish him all the best as he moves forward!
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Review from S M (Father of Child) published on 5 September 2024
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5.0 out of 5
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons First Class Day Nursery and Preschool
Thank you for leaving us such a lovely five star review.
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Review from Suzanne M (Mother of Child) published on 28 March 2024
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5.0 out of 5
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons First Class Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Martin B (Father of Child) published on 27 March 2024
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5.0 out of 5
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons First Class Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us.
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Review from Jessica W (Mother of Child) published on 25 November 2022
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4.0 out of 5
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Review from J T (Mother of Child) published on 28 October 2022
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5.0 out of 5
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Review from Patricia E (Mother of Child) published on 28 October 2022
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5.0 out of 5
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Review from Aimee M (Mother of Child) published on 28 October 2022
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5.0 out of 5
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Review from L D (Mother of Child) published on 17 March 2022
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5.0 out of 5
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Review from Gillian M (Mother of Child) published on 17 March 2022
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5.0 out of 5
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Review from P C (Father of Child) published on 17 March 2022
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5.0 out of 5
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The Review Score of 9.6 (9.602) out of 10 for Bright Horizons First Class Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bright Horizons First Class Day Nursery and Preschool is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.602 Points relating to the number of positive Reviews for Bright Horizons First Class Day Nursery and Preschool is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 13 Positive Reviews ÷ 21.6 = 0.602
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Caroline has been the nursery manager since 2020, bringing a wealth of experience and a deep passion for early childhood education to her role. She completed her Professional Development Award in Childhood Practice Level 9, reflecting her commitment to excellence in the field.
As a dedicated mother of two, Caroline’s life outside of work is vibrant and dynamic, often filled with the joys and challenges of family life. Her enthusiasm for mentoring, coaching, and developing a team is evident in her approach to leadership. She thrives on fostering a supportive and collaborative environment, where both staff and children can flourish.
Caroline eagerly anticipates the opportunity to work with the exceptional First Class staff and is excited to contribute her expertise and passion for nurturing growth and development. Her dedication to creating an enriching and stimulating environment ensures that the nursery remains a place where both children and staff thrive.
Job Title: Deputy Nursery Manager
Amber has worked in the childcare sector for over eight years. She has taken on various roles, and she is currently the Deputy Manager at First Class Nursery. Having earned her SVQ qualification she is now working towards a Bachelor's Degree in Childhood Practice.
Passionate about promoting inclusivity and ensuring every child feels a sense of belonging, she loves supporting the team in creating welcoming and stimulating environments. Filled with loose parts and natural, authentic play materials that encourage children’s curiosity and exploration.
In her spare time, Amber enjoys spending time with her family.
Job Title: Curriculum Lead
Kim has over 15 years of commitment to the childcare sector. Experienced in various roles, including Room Leader and Nursery Manager. She completed the PDA Level 9 in Childhood Practice qualification and works alongside her team to provide meaningful experiences, promote a culture of learning among colleagues, and enhance the service.
With a passion for creating stimulating and inviting environments to support the children’s learning and interests, she enables them to reach their full potential.
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