Bright Horizons First Class Day Nursery and Preschool has a Review Score of 9.6 (9.602) out of 10, based on 13 reviews in the last 2 years. Over all time Bright Horizons First Class Day Nursery and Preschool has 59 reviews.
Review from Jenna M (Mother of Child) published on 16 March 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Sian M (Mother of Child) published on 28 May 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Laura C (Mother of Child) published on 20 May 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from H Z (Father of Child) published on 8 January 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from J C (Mother of Child) published on 17 December 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Sampada S (Mother of Child) published on 15 December 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from M R (Mother of Child) published on 14 December 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from C M (Mother of Child) published on 14 December 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from N B (Mother of Child) published on 7 December 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Rohit H (Father of Child) published on 3 March 2020
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Joel L at Bright Horizons First Class Day Nursery and Preschool
Thank you for your feedback, we are very sorry to hear you are unhappy with your experience. All of your feedback has been passed on to the senior management team. If you would like to discuss your concerns with us in further detail then please email ukcomplaints@brighthorizons.com with your name and contact details and we will be in touch promptly.
Kind regards,
Bright Horizons.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Julie B (Mother of Child) published on 18 December 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Loraine F (Mother of Child) published on 7 August 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I'm very impressed with the range of activities that he has been exposed to, including plenty of time for imaginative play whilst at the same time learning numbers, letters etc. The initiative to ask daily questions is fantastic and it's been a learning experience for both him and us. I think all the staff are friendly and strive to create a learning and fun environment for the children. The nursery management is also very attentive and I think it's great that they know each child and parent very well.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from C S (Mother of Child) published on 16 July 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Yvonne M (Mother of Child) published on 16 April 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Mark R (Father of Child) published on 16 April 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Qian S (Mother of Child) published on 16 April 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Charlotte S (Mother of Child) published on 28 March 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from M M (Mother of Child) published on 4 December 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S M (Mother of Child) published on 3 October 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from E F (Mother of Child) published on 2 October 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
The Review Score of 9.6 (9.602) out of 10 for Bright Horizons First Class Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bright Horizons First Class Day Nursery and Preschool is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.602 Points relating to the number of positive Reviews for Bright Horizons First Class Day Nursery and Preschool is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 13 Positive Reviews ÷ 21.6 = 0.602
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
Please Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Nursery Manager
Caroline has been the nursery manager since 2020, bringing a wealth of experience and a deep passion for early childhood education to her role. She completed her Professional Development Award in Childhood Practice Level 9, reflecting her commitment to excellence in the field.
As a dedicated mother of two, Caroline’s life outside of work is vibrant and dynamic, often filled with the joys and challenges of family life. Her enthusiasm for mentoring, coaching, and developing a team is evident in her approach to leadership. She thrives on fostering a supportive and collaborative environment, where both staff and children can flourish.
Caroline eagerly anticipates the opportunity to work with the exceptional First Class staff and is excited to contribute her expertise and passion for nurturing growth and development. Her dedication to creating an enriching and stimulating environment ensures that the nursery remains a place where both children and staff thrive.
Job Title: Deputy Nursery Manager
Amber has worked in the childcare sector for over eight years. She has taken on various roles, and she is currently the Deputy Manager at First Class Nursery. Having earned her SVQ qualification she is now working towards a Bachelor's Degree in Childhood Practice.
Passionate about promoting inclusivity and ensuring every child feels a sense of belonging, she loves supporting the team in creating welcoming and stimulating environments. Filled with loose parts and natural, authentic play materials that encourage children’s curiosity and exploration.
In her spare time, Amber enjoys spending time with her family.
Job Title: Curriculum Lead
Kim has over 15 years of commitment to the childcare sector. Experienced in various roles, including Room Leader and Nursery Manager. She completed the PDA Level 9 in Childhood Practice qualification and works alongside her team to provide meaningful experiences, promote a culture of learning among colleagues, and enhance the service.
With a passion for creating stimulating and inviting environments to support the children’s learning and interests, she enables them to reach their full potential.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons First Class Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons First Class Day Nursery and Preschool has a Platinum Service – more info.
