The Right Track Nursery

Hertford East Station, Mill Road, Hertford SG14 1SB
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8.5 29 Reviews
  • The Right Track Nursery, Hertford
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Care Provided by The Right Track Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Alexandra Byrne
  • Person in charge
  • Charlie Kraus (Manager)
  • Admission Criteria
    • None
  • Number of Childcare Staff
  • 10
  • Total Places for Children
  • 19
  • Age Range
    • from 0 years 0 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for The Right Track Nursery

  • Sibling discounts, free sessions for 2,3 & 4 year olds
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The Right Track Nursery Reviews (29)

Total of 29, showing 1-20
8.5

The Right Track Nursery has a Review Score of 8.5 (8.542) out of 10, based on 5 reviews in the last 2 years. Over all time The Right Track Nursery has 29 reviews.

Overall Experience

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Date Published

29
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24

Review from H C (Mother of Child) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended The Right Track Nursery for 3.5 years and we have nothing but praise for the staff who have worked so hard to ensure he is well looked after and happy during his time there. They are kind, caring and attentive. Curriculum activities are well planned out and circulated to parents
in advance for comment. Updates on activities and progress are sent on a regular basis which is reassuring. They often take the children out in nature and to the library, shops, train rides etc to get real-life experiences. Food has always been home-cooked and healthy. Just recently the staff have been preparing my son for his transition to school which is always a daunting time for any child. They have also encouraged friendships with peers which is lovely to see. We would highly recommend this nursery.

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Review from Ashley L (Mother of Child) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The standard really is not good enough. The turnover in staff was extremely high. My child attended from 6 months - May 2024. There were numerous occasions when my child was not adequately looked after, but I tried to work with staff and not be a high-maintenance first-time mum. They could not get her
to sleep, but she was a good sleeper. On pickup, we were often told she'd barely slept (at home 3-4 hours). For context in her first three hours of settling-in session at her new nursery, she slept for a full hour. The final straw - a hot day in May, on arrival I thought she was crying. However it was because sun lotion had been applied so poorly, it was irritating her eyes so much tears were streaming down her face. I was shocked by her appearance, so quickly got her home and in the bath. Once in the bath she was limp, shivering and hot, she had heatstroke. Unforgivable. I have never left a review in my life, but I feel this is important for potential parents and also for the nursery to get better urgently.

Reply from Alexandra Byrne, Owner at The Right Track Nursery

We would like this opportunity to speak about the staff team at The Right Track and explain that we have worked very hard in recent months to provide high-quality teaching from all the staff team. We work very hard each day to plan activities around each child's interests and throughout the day. The staff members, particularly in The Baby room, work very hard to cater for all children's different routines and needs which include their feeding and sleeping times and adapting said routine if a child wakes early or requires extra sleeping. At the settle sessions, we work very closely with parents to maintain that consistency as much as we can. If the routine changes and is not working as well, we regularly communicate through our app messaging the parent/guardian to see what we can do to further support the routine. The staff at The Right Track continue to work and to provide a safe and stimulating environment for children and effective parent partnerships.


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Review from M L (Mother of Child) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursery that offers a great variety of activities for the children. The staff are absolutely lovely and my child is very happy to be under their care. I always get an update on my child’s day in great detail which gives me comfort and confidence of his time in The Right Track nursery.

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Review from Charlene J (Mother of Child) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the genuine love and care shown by the staff at The Right Track Nursery who look after our two children. We are confident that they are in safe, caring hands. Most recently staff supported us when potty training our toddler, leading to a really positive potty training experience.
The staff are very accommodating to changes in routine, supporting us and our little ones as and when things change. We really enjoy the regular updates and photos on the App, which as well as reassuring us, help to keep us connected to what activities they are doing. Staff always have a smile on their face, and are always willing to go the extra mile to help. We are happy to recommend the Right Track to all those looking for a smaller, family-style nursery setting.

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Review from Martin B (Father of Child) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been at The Right Track for nine months and we have nothing but praise for this nursery. It is a home from home for him and a place where we know he is cared for and encouraged to socialise and partake in a wealth of stimulating activities. It is small but well-managed and incredible value
for money. Every effort was made from the outset to help with settling in, and staff have been uniformly brilliant since. All enquiries, dietary requirements, feedback sharing, etc have always been dealt with scrupulously and professionally, everyone is so friendly and we are just delighted with the place.

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Review from Charlotte C (Mother of Child) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t praise the Right Track enough for all the help and support they’ve offered our daughter. The staff are amazing and they go above and beyond to make sure every child is having the best nursery experience possible.

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Review from E H (Mother of Child) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the nursery are brilliant. Our son loves his days here. He is such a confident boy and I put this down to the nursery. They were brilliant through Covid and continue to be. We will be sad when our son leaves for school.

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Review from Nicola C (Mother of Child) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love The Right Track! Both of my boys have attended: from age 2 until 4.5 and from age 1until now (age 3). My eldest chose it really as it was the only nursery that he interacted with when we did visits - that sealed it for me! Everyone who works there is so kind and friendly and go out of their
way to make your child feel at home. Both of mine struggle with change and so have needed extra settling in sessions, but the manager and the team have worked with us to make sure the boys were happy and have recently gone above and beyond helping my youngest to settle back in after lockdown. They have been so patient and flexible, allowing him time and space; he is now so excited to go and comes out full of chatter of what he has been up to. I love that it is a small setting as it gives a real family atmosphere, and you feel like the staff all really care for your child as much as you do.

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Review from Ffion C (Mother of Child) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very kind and caring for my child. They have also shown an interest in exploring other cultures including our families which is a great start. The only negative I would mention is that the online app is not always filled out/updated correctly and my daughters eating habits
are something I like to keep on top of.

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Review from Laura L (Mother of Child) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right Track Nursery are a lovely nursery, the staff are really caring and my daughter has a great time every day. They actively encourage her learning through varied activities and understand her as an individual. I always look forward to the updates throughout the day on what she has been up to.
I would definitely recommend.

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Review from Joe W (Father of Child) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery with lovely staff. Our 14-month-old daughter has a great time taking part in a range of activities. The food is balanced and varied and updates from the parents' app are useful and reassuring as a fairly new parent.

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Review from Helen M (Mother of Child) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking round a number of nurseries in the local area, The Right Track is by far the best and was the place that my little boy was happiest playing when we looked round.
From the induction forward, all the staff have been so friendly and made us feel so welcome, it’s a pleasure to see everyone
on a Monday morning.
The care and attention that the children receive is outstanding and the effort that the staff put into the work they do with the children goes beyond any expectation I had of a nursery.
I would like to take this opportunity to thank all of the staff and management for their continued support in making The Right Track the perfect place for all the children to develop and play.

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Review from Susie M (Mother of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievably brilliant nursery. I’m so glad that we chose to send our daughter here. It has a wonderful home from home feeling, every member of staff is exceptional at their job and the children are always put first. The management team are extremely rigorous in their staff recruitment and the team
are always coming up with ideas to enhance the nursery. For example, their transformation of the garden earlier in the year, providing exciting new areas of play, from climbing to imaginary play using lots of different materials. The nursery communicates so well and keeps parents updated and informed, as well as providing opportunities to meet more informally as a community, such as a summer picnic. The best bit for me is that my daughter wants to go into the nursery, in fact, she runs in and tends to forget to say goodbye. It gives us such peace of mind that she’s being cared for so well and enjoying herself. Thanks so much guys. We are grateful for everything you do.

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Review from Sam C (Mother of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter joined the nursery at 10 months old and at 2 years, she is now moving into the toddler room and she still absolutely loves it. When visiting local nurseries I instantly fell for the Right Track. The fact that it is slightly smaller than the others only works in its favour. I can leave my
daughter feeling confident that all the staff know her and will give her their time. It is easy to see the staff love what they do and put their all into making a lovely environment for the kids. I think my daughter's development can be put partly down to the Right Tracks attentiveness and all the activities they do (that I wouldn't be brave enough to do at home.) The parents' app is brilliant at updating me on her day too and I look forward to the photos. The only problem is getting her to leave at the end of the day.

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Review from Alisha W (Mother of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we love The Right Track. Our daughter settled in so quickly and that was thanks to the staff being so welcoming and understanding. Going back to work after maternity leave is tough but I knew she was in safe hands.

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Review from Katie J (Mother of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting ten nurseries, we were in no doubt that The Right Track Nursery was the best fit for us. The staff are all so lovely and have a real passion for childcare. It’s a small set up which I think helps the children feel secure and happy. My little girl was quite shy and clingy before she started
but now has so much confidence and I honestly believe the nursery has played a big part. I would recommend this nursery to everyone.

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Review from Lee A (Father of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my children have attended the Right Track nursery from 9 months and 12 months old and we have been so happy with every single aspect of the service provided. The staff are absolutely amazing and the facilities ensure that the kids have more than enough activities to ensure their continuing development.
We would 100% recommend Right Track to other parents.

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Review from Hannah G (Mother of Child) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter attended The Right Track from just after her first birthday until the age of three and a half. I cannot praise this setting more highly. We have always felt so confident in all members of staff. There was never a day that she didn't want to go in and she always came home with news of the
exciting things she'd done that day. As parents, we were kept up to date with her day through detailed daily overviews via an app, as well as staff taking time to talk through her day when picking up and also parents evenings. The nursery is smaller than the average but this means the children aren't lost in a sea of other children and the care feels so much more personal. When invited to events at the nursery, it was evident that the children were all happy, well cared for as well as learning lots.

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Review from Claire A (Mother of Child) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been at The Right Track for 6 months now (he was almost 3 when he started there) and we couldn't be happier. The staff are amazing; they are engaging, happy, so caring, the children adore them and they know each child so well. The manager is outstanding, she is open and approachable and
does a fabulous job. We love that the nursery is small and our son mixes with children of all ages, not just his own. Our son loves nursery and all of the activities. He has become so much more confident and all his skills have improved no end. Cannot praise our nursery enough!

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Review from S R (Mother of Child) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started here when she was 9 months old and I am so sad to be taking her out now at age 2 due to moving house. The staff here are wonderful and my daughter loves going to nursery. When she joined she was so little and would only ever sleep on my chest, so I was really worried about her being
left to cry and getting overtired. This didn’t happen - her key worker rocked her to sleep for her naps at first, and slowly got her used to sleeping on her own. She recently moved from the baby room to the toddler room, and again I was worried about this transition as she is so attached to her key worker. We had no problems. As it’s a small setting my daughter already knew all the staff so I don’t think she even noticed the move!
You get frequent updates throughout the day on what your child is doing and eating via an app. I love this- it keeps me connected while I’m at work.
Thank you to all the staff at The Right Track Nursery for providing such a safe and happy environment.

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Current Review Score: 8.5 (8.542)

Overview of Review Score

The Review Score of 8.5 (8.542) out of 10 for The Right Track Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for The Right Track Nursery is calculated as follows: ( (40 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 60 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for The Right Track Nursery is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 number of registered child places is 3.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Frequently Asked Questions about The Right Track Nursery

What is the Age Range of Children that The Right Track Nursery accepts?

The Right Track Nursery accepts Children aged from 0 years 0 months to 5 years 0 months.

What Days & Hours is The Right Track Nursery Open?

The Right Track Nursery is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does The Right Track Nursery have capacity for?

The Right Track Nursery has capacity for a total of 19 Children.

How far is The Right Track Nursery to the centre of Hertford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact The Right Track Nursery to verify any information. View our terms and conditions. The Right Track Nursery has a Basic Service – more info.