Kiddi Caru Day Nursery and Preschool Soundwell

The Willow Tree, Pembroke Road, Soundwell, Bristol BS15 1XG
Submit a Review
9.6 58 Reviews
Kiddi Caru Day Nursery and Preschool Soundwell in Bristol offers high quality childcare to children from the age of three months up to the age of five.

The purpose-built nursery and preschool has everything on one floor and children can explore a wide range of fun and stimulating activities.

The garden wraps around the nursery and offers children an outdoor space that is safe and nurturing. Home-cooked meals are included in the nursery fees and are wholesome and nutritious.
... Read more
Show Kiddi Caru Day Nursery and Preschool Soundwell on the Map

Care Provided by Kiddi Caru Day Nursery and Preschool Soundwell

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Cherelle (Nursery Manager)
  • Number of Childcare Staff
  • 16
  • Total Places for Children
  • 73
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Kiddi Caru Day Nursery and Preschool Soundwell Reviews (58)

Total of 58, showing 1-20
9.6

Kiddi Caru Day Nursery and Preschool Soundwell has a Review Score of 9.6 (9.640) out of 10, based on 13 reviews in the last 2 years. Over all time Kiddi Caru Day Nursery and Preschool Soundwell has 58 reviews.

Overall Experience

  • 53
  • 5
  • 0
  • 0
  • 0

Date Published

58
6
6
13
45

Review from Ayten B (Mother of Child) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son always has spare clothes in his bag, I would like them to be changed when he gets wet. The last few times I pick him up he tells me he's cold, he's been standing for a long time with wet clothes, which is unacceptable.

Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review of Kiddi Caru Day Nursery and Preschool Soundwell. We are sorry to hear that your son has not been changed timeously. We value your feedback and encourage you to speak to your nursery manager and child's key carer about this. We pride ourselves on providing exceptional education and care and will take your feedback and implement changes as appropriate.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from David A (Father of Child) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great nursery and lovely team of staff. We started our daughter there just after she turned one and she's loved it. They provide great updates throughout the day and we've seen her development come on loads with her picking up many new songs, words and games from her time there. We will be sending
our second child (due this year) there when the time comes! I don't have experience of any other nurseries, but as someone who was quite worried about it all, I can highly recommend this one!


Just brace yourself.. the games they play with the kids are hands on! So muddy, glittery, colourful clothes on return are a frequent occurrence! She loves it!


Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review of Kiddi Caru Day Nursery and Preschool Soundwell. Choosing a childcare provider can be a daunting process. We are so glad you chose us and continue to be happy with your decision - we can't wait to welcome your second! Our team is truly dedicated to each child, ensuring they continuously receive exceptional childcare and education that allows their development, interests and curiosity to flourish!


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from C I (Mother of Child) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughters attended Soundwell since she was around 9 months old, overall a very good nursery, children have access to lots of different activities and outdoor space, observations need to be a lot more on point and actually done, food appears to be a very good selection, always informed if something
has happened with in nursery grounds, activities could be more to do, I understand the nursery's had a make over but appears all "colour" has gone from the rooms

Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review of Kiddi Caru Day Nursery and Preschool Soundwell. We are glad that you and your daughter have had a good experience of our nursery. Thank you for your honest feedback, we always take this to the team to ensure we are always improving and continue providing exceptional childcare and education.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from C E (Mother of Child) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My child loves going to nursery and smiles when he sees the staff in the morning. He is happy to be left there. The only negative is the food updates on the app. They are usually completely different to reality. When I pick my son up I'm told he ate nothing when the app said he ate it all.

Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review on Kiddi Caru Day Nursery and Preschool Soundwell. We are really happy to hear that your son loves attending our nursery and enjoys spending time with the team! We are sorry to hear about the incorrect information on the app, please do chat directly to your key carer or nursery manager who will happily check on this for you.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Phoebe C (Mother of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad experience at another nursery, I enrolled my son at Kiddi Caru Soundwell and have not looked back. The staff make a conscious effort to get to know all of the children they work with and take particular interest in their development. They are more than happy to take and collaborate on
any wants and needs I request and are incredibly helpful for advising any 'next steps' for my boy. Although unable to talk yet, my boy comes home evidently buzzing every day (and occasionally covered in the evidence of how much of a good day he has had). Additionally, meals are varied and nutritious (a weening menu is also available). Overall Kiddi Caru Soundwell is warm and welcoming for children and adults alike.

Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review of Kiddi Caru Day Nursery and Preschool Soundwell. We are so glad to hear that your transition to our nursery has been smooth and that it was a good choice for your family. Our wonderful team is fully dedicated to each child and providing them with exceptional childcare and education. We also value parent partnership and will always keep you in the loop and work with your family to ensure your child is developing well and supported during transitions.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Sam T (Mother of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and welcoming to both of my children at Kiddi Caru. The team go above and beyond to suit the needs to each child. With a lovely environment for the children to learn and play.

Reply from Robyn Hattingh, Marketing Team Lead at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for your review of Kiddi Caru Day Nursery and Preschool Soundwell. We are really glad that you feel each of your children are supported in the ways they need it by our wonderful team who are dedicated to providing exceptional childcare and education.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Hannah M (Mother of Child) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursery enough. My child had gone to a previous nursery before this one but did not settle and was really unhappy there. I was recommended this nursery and my child has never been happier. She has made great relationships with the staff and they are all so friendly and welcoming.
I think the manager is fantastic and I have seen how much the children of all different age groups run up to her and give her hugs with excitement. Every day there are different activities set up in the room for the children to explore and there are always staff interacting with the children. Each age group have their own garden with a good amount of space. Overall, a great nursery run by great management/staff.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Thank you for taking the time to leave a review. It's great to hear that your little one is so happy here! Our dedicated team work hard to build supportive and nurturing relationships with the children. They provide a great variety of activities throughout the nursery, which offer plenty of fun and engaging learning opportunities for the children.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Emily S (Mother of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We rate Soundwell very highly. The staff are always cheery and friendly and feedback well on the app. Both our children absolutely love coming to nursery. We feel they are in safe hands, and they look forward to going.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Our friendly, enthusiastic team strive to maintain excellent communication with our families. Providing regular updates on our app gives families a great insight into their little one's progress at nursery.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Gabrielle R (Mother of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing nursery, I've trusted them with two of my children and would send every child I had to them, the manager and her team are truly amazing.
Both my children have loved every part of being here.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Our dedicated team work hard to provide a supportive, nurturing environment in which children thrive.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from N C (Mother of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Kiddi Caru Day Nursery and Preschool Soundwell. My little one has thrived there. The staff are very friendly, easy to communicate with, and caring, and I never feel rushed with pick-ups/drop-offs.
The manager is brilliant, very responsive and helpful and I feel supported when looking for advice
or making decisions about childcare.
There is a free-flow system outdoors (weather permitting) which my girl loves. The menu is varied and all meals/nappy changes/meds are logged on the app.
Sometimes I wish more photos were uploaded but I understand they need to be checked first and also there are many children!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Our dedicated team strive to guide and support our families in whichever way is needed, sharing their expert knowledge and experience to help through all stages of development. Providing children with the opportunity to enjoy being out in the fresh air discovering and exploring is so important for their wellbeing. We strive to keep our app updated so families can enjoy an insight into their little one's nursery day.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Ettore R (Father of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child loves going to the nursery. All the staff is always great. Actually, I love going to the nursery as well. The nursery is clean and there are a lot of toys but again the masterpiece is the staff. Thanks a lot.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Our friendly team work hard to provide a warm, nurturing and supportive environment in which children thrive.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Jade D (Mother of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff kept me up to date fully with my son's progress. Excellent handovers daily and the staff always so kind and friendly. My son was happy to be there where he struggled in his previous nursery daily so it was a relief I could leave him and go to work with the worry if he was happy.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Ensuring our families are kept up-to-date and well-informed on their little one's progress and development is so important, and helps to build strong partnerships between nursery and home.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Jusri Z (Mother of Child) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the first days of the nursery, my child did not enjoy going because he did not know the environment, but after the commitment of the staff and the activities, he felt good, and is more interested in things, like singing, painting, trying to spell numbers and the alphabet.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery and Preschool Soundwell

Hi, thank you for taking the time to leave a review. Our dedicated team strive to make the settling-in process as smooth and seamless as possible, so children feel happy, secure and confident in our nursery setting. Children enjoy a variety of great activities throughout the day which are fun and creative and keep them engaged in their learning.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Anthea S (Mother of Child) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my daughters attend Mama Bears, Pembroke Road and are very happy there. Both have advanced significantly with speech and language and really enjoy the setting. Moreover, the nursery has been extremely supportive of the whole family since my eldest was diagnosed with Stage 4 Cancer in August
2021. The care and support has exceeded expectations and is very much appreciated at a very challenging time. I'd highly recommend to friends and family. We're very grateful to all the staff for their dedication to the children

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from J R (Mother of Child) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There isn't anywhere else that I would trust to take care of and support my child.
My child started at the setting last year, she has additional needs.
The nursery has been extremely supportive, patient and professional, helping my child within the setting.
My child has strong bonds with many staff
members, she is non-verbal, but when I mention that she is going to nursery she becomes so excited!
I think that speaks volumes!
As a parent of not only a child but a child with additional needs, it's extremely challenging and the staff at the nursery are always going the extra mile to support us both!
I would highly recommend this nursery to anybody and I have done in the past.
Thank you all! Keep up your amazing work.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from F M (Mother of Child) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the nursery are so attentive and caring. My boys struggle with new people and the girls are so lovely in supporting them. The manager is amazing and always available to help! Feel very lucky to have my boys attend this Mama Bears.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from K B (Mother of Child) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery itself is in the perfect location, friendly and safe.
All the staff are very kind, friendly and welcoming.
My child loves it there, she absolutely adores nursery and has learnt so much since starting there.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Emma T (Mother of Child) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been attending Mama Bear's since August 2020 and within that time he has come on so much the difference is staggering. I was unsure if the a nursery setting was the best place for me to send him during the pandemic but I can honestly say its the best thing we could have done for him. His
speech and social skills are developing nicely and we are able to keep track of his day using the parents app.
My son loves nursery, always runs in smiling ready to start his day. I highly recommend the team at Mama Bear's, Soundwell.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Lucy B (Mother of Child) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mama Bear's, Soundwell is a wonderful nursery.
The staff are so caring and are fantastic at what they do.
This is the second time I have used Mama Bear's, Soundwell for both my daughters and wouldn't think about sending my children anywhere else.
Best nursery around without question.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Kayleigh P (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mama Bear's Soundwell is a fantastic nursery. My daughter has been attending for over two years now and loves it. All the girls are brilliant and genuinely care about the children. My daughter has formed a strong bond with several of the staff and talks about them all the time at home. It's a lovely
feeling to know they know her so well and she is happy with them. It's also great to receive the updates on the app on what she is up to. Would highly recommend this nursery to anyone.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Kiddi Caru Day Nursery and Preschool Soundwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Kiddi Caru Day Nursery and Preschool Soundwell is calculated as follows: ( (120 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.89 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery and Preschool Soundwell is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 number of registered child places is 14.6. 13 Positive Reviews ÷ 14.6 = 0.89

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Great Place to Work Certified November 2023 to November 2024

Recipient: Grandir UK

Date: Friday 01 Nov 2024 More details

Top 20 Large Nursery Groups 2024

Recipient: Grandir UK

Date: Thursday 28 Mar 2024 More details

Top 20 Large Nursery Groups 2022

Recipient: Grandir UK

Date: Friday 29 Apr 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Cherelle

Cherelle

Job Title: Nursery Manager

Emma has a great passion for providing a high-quality childcare and creating an environment that helps children to flourish.

Frequently Asked Questions about Kiddi Caru Day Nursery and Preschool Soundwell

What is the Age Range of Children that Kiddi Caru Day Nursery and Preschool Soundwell accepts?

Kiddi Caru Day Nursery and Preschool Soundwell accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Kiddi Caru Day Nursery and Preschool Soundwell Open?

Kiddi Caru Day Nursery and Preschool Soundwell is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Kiddi Caru Day Nursery and Preschool Soundwell have capacity for?

Kiddi Caru Day Nursery and Preschool Soundwell has capacity for a total of 73 Children.

How far is Kiddi Caru Day Nursery and Preschool Soundwell to the centre of Bristol?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Kiddi Caru Day Nursery and Preschool Soundwell to verify any information. View our terms and conditions. Kiddi Caru Day Nursery and Preschool Soundwell has a Platinum Service – more info.