Twisty Tails Nursery (Colindale)

25 Sheaveshill Avenue, Colindale, London NW9 6SE
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8.0 23 Reviews
  • Twisty Tails Nursery (Colindale), London
Twisty Tails Nursery in Colindale is a setting that provides high-quality childcare and education for children aged 3 months to 5 years. The experienced and qualified team of practitioners is dedicated to creating a nurturing and stimulating environment that encourages children to learn, grow and develop.

Twisty Tails Nursery follows the Early Years Foundation Stage (EYFS) curriculum, that focuses on seven areas of learning and development. A range of activities and experiences is offered, that are designed to inspire and challenge your child, and help them to develop socially, emotionally, physically and intellectually.

The nursery features spacious and well-equipped playrooms, a sensory garden and a soft play area. Nutritious meals are freshly prepared on-site by the in-house cook, using locally sourced and organic ingredients. They cater to all dietary requirements and allergies.

Every child is unique, and the dedicated team at Twisty Tails strive to provide a personalised approach to learning that caters to each child's individual needs and interests. They work closely with parents to create a partnership that supports your child's learning and development journey.

Twisty Tails is committed to providing a safe and secure environment for your child, and they have implemented strict safeguarding policies and procedures to ensure that every child in their care is protected and feels safe.

You are welcome to visit the nursery, meet the team and discover what makes Twisty Tails Nursery in Colindale such a special place for young children to learn and grow.

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Care Provided by Twisty Tails Nursery (Colindale)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Siobhan Masterson (Nursery Manager)
  • Number of Childcare Staff
  • 14
  • Total Places for Children
  • 40
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays
  • Parking

  • Off-street parking available


    And they have a drop off bay at the back of the nursery.


Twisty Tails Nursery (Colindale) Reviews (23)

Total of 23, showing 1-20
8.0

Twisty Tails Nursery (Colindale) has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Twisty Tails Nursery (Colindale) has 23 reviews.

Overall Experience

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Date Published

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Review from S M (Mother of Child) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to Twisty Tails since he was two and is now starting school. I am very happy with the experience and have trust in the staff. My son had presenting problems and the staff were able to help him and supported him very well. He has always come home telling me he has had a good day
and enjoyed playing with his friends. There is one staff member that he absolutely adored and she did help him with a lot. They are very good with communication and if you have any issues they sort it out professionally. I would highly recommend this nursery.

Reply from Raaj Radia, Owner at Twisty Tails Nursery (Colindale)

Thank you so much for taking the time to share your experience at Twisty Tails Nursery in Colindale. We take pride in knowing our parents and children are happy. Twisty Tails Team.


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Review from S P (Father of Child) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed the Father's Day. It was a nice experience. Loved to see my daughter so happy at the nursery and having so much fun. My daughter is normally very shy. Thank you all for your kind and caring!

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Review from M B (Mother of Child) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child attended Twisty Tails Colindale Nursery for the last 2 years. She is now ready for a big school and I would like to say a big thank you to the Colindale team. The staff are amazing and we will miss you all. I would highly recommend this nursery to anyone who is looking for a warm and caring
environment for their child.

Reply from Twisty Tails Colindale, Nursery Manager at Twisty Tails Nursery (Colindale)

Thank you, we appreciate your feedback. Twisty Tails team.


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Review from K N (Mother of Child) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, we had a bad experience at Twisty Tails. Our son attended Colindale from Jan to Apr 2022.
The tech/app they use is very basic and does not provide much info at all on what our son was doing throughout the day.
We had to complain multiple times about his nappy not being changed enough
(lots of times he was in the same nappy for over 4 hours). The Area Manager said 4 hours was standard at TT.
The final straw was when our son had an accident at nursery and then had a seizure the next day. He had a brain scan which luckily came back clear. We made a Subject Access Request to view the CCTV of the accident. The first SAR was ignored, and the 2nd was refused due to a lack of technology to blur out faces (that is not how you reply to a SAR).
There's not enough space to write a detailed review here. As a parent, if someone else experienced what we've been through at this nursery I would want to know.

Reply from Gosia Nowocinska, Area Manager at Twisty Tails Nursery (Colindale)

We are sorry that your experience at Twisty Tails Colindale was not positive. All your comments were investigated, as per the review provided by your partner on a different platform on 6th May 2022, and relevant actions were put in place. We would like to reassure you that children's safety and parents’ partnership is paramount to us. Therefore, we welcome all feedback from parents, so we can consciously improve our service.
I would like to take this opportunity to thank you for your contribution and wish you and your family all the best for the future.
Twisty Tails Nursery


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Review from D J (Father of Child) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my daughter's progress and she looks forward to visiting the nursery every day. She has been going here since she was around 4 months old and she is now over 1 and learning so much. Huge thanks to Twisty Tails at Colindale.

Reply from Siobhan Masterson, Manager at Twisty Tails Nursery (Colindale)

Thank you so much for taking the time to share your experience at Twisty Tails Nursery in Colindale. We take pride in knowing our parents and children are happy.


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Review from Rachel L (Mother of Child) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to Twisty Tails Nursery in Colindale since he was 10 months old. He is in his final few months until he goes to big school. He seems really happy at nursery and is very keen to go in. He has come on leaps and bounds the past few months, spelling his name, phonics and his toileting
has come a long way. So a big thank you to the manager and her amazing team!

Reply from Siobhan Masterson, Manager at Twisty Tails Nursery (Colindale)

Thank you so much for taking the time to share your experience at Twisty Tails Nursery in Colindale. We take pride in knowing our parents and children are happy.


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Review from Olu A (Mother of Child) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely pleased with the care my daughter receives at Twisty Tails. She is so happy there and I can see from the pictures uploaded that she has a lot of fun whilst also learning. The staff are lovely and helpful and I’m glad the nursery was recommended to me.

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Review from Ramona C (Mother of Child) published on 16 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care the staff from Twisty Tails Nursery - Colindale gave to my boy. He started at a very young age at ten months, in the baby room and he received the attention and love he needed to settle well. He was always happy to go in and he felt at home there. When he turned two he
moved in toddlers room, where he seems to be as happy as upstairs. The staff are always smiling, welcoming and happy to help. The nursery has a “home away from home “ feeling which is much needed at such young age.

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Review from Q L (Mother of Child) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is really happy at Twisty Tails Nursery - Colindale - the nursery routine helps her get better eating and sleeping pattern. I am pleased with the care she received. The staff are excellent, very caring and always have smiles on their faces. Each month they have a planned theme for the babies'/kids'
activities, and I can see my daughter learned a lot during role-play, garden play, painting, baking and so on. We get feedback each day via the app to know the daily life of my daughter at the nursery and received many pictures and comments weekly. And they always listen and help when I have any concerns. I would definitely recommend it to my friends.

Reply from TTN Colindale Team, Owner at Twisty Tails Nursery (Colindale)

Thank you for your review, from Twisty Tails Nursery Colindale Team.


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Review from Miriam J (Mother of Child) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, and my daughter has settled amazingly after a difficult year of being only at home. They have been extremely patient and are always happy to see her and meet our needs. She seems so happy after a day of excitement at nursery.

Reply from Carla Antunes, Manager at Twisty Tails Nursery (Colindale)

Thank you so much for your feedback, she has settled really well, especially with her key person, but she is thriving and exploring and enjoys playing alongside her peers.


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Review from Daniela D (Mother of Child) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy a lot with this nursery. My son finished 2 years ago, and my daughter still goes there. The staff are very careful with children, and it is a pleasure to know that she is happy when she is in. Activities are great, as my daughter all the time said she had fun when they are doing something. Thank
you, Twisty Tails-Colindale, for your support.

Reply from Carla Antunes, Manager at Twisty Tails Nursery (Colindale)

Thank you so much for your feedback; she will continue to thrive here at Twisty Tails by giving her the best outcome possible.


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Review from Enrique AA (Father of Child) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter loves coming to Twisty Tails Nursery - Colindale. She is very happy and I can see that she learns and enjoys the daily activities. We can see the feedback in the nurseries app and track what my daughter has been learning.

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Review from Vivien K (Mother of Child) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the nursery. The teachers are so friendly, and they take such good care of our daughter. We love that they send us plenty of photos weekly of what they were doing. Our daughter is very happy and content. She enjoys being there and learns a lot.

Reply from Sophie C, Head Office at Twisty Tails Nursery (Colindale)

Thank you, Vivien. We have noticed that management has received 3 stars, and we would like to know how the nursery management can improve. Please send us an email at headoffice@twistytails.co.uk.


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Review from Abzal S (Father of Child) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely happy that our daughter has enjoyed the nursery in the last 6-months. The staff are amazing and very supportive. They provide daily/weekly/quarterly updates with photos, which is great. Thank you!

Reply from Carla A, Nursery Manager at Twisty Tails Nursery (Colindale)

Thank you, Abzal, from the Twisty Tails Colindale team.


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Review from Nicoleta A (Mother of Child) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attended this nursery in the baby room and in the over 2-year-olds room and he enjoyed being in both areas. We benefited from a long and flexible settling period, which helped my son get used to the new environment. He loved the nursery team and being with the children. The nursery team are always
reassuring to the children and parents and kept me well informed of his progress and daily activities. He has come a long way in terms of learning, communication, and independence. I highly recommend Twisty Tails.

Reply from Carla A, Nursery Manager at Twisty Tails Nursery (Colindale)

Thank you very much for the review! From Twisty Tails Team.


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Review from Trupti (Mother of Child) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly. Good location. Care towards my son from all staff is excellent. My son has started expressing/pointing to an object that he needs or what he wants to say since he joined Twisty Tail Nursery. Activities played in nursery are quite good. Information from Tapestry helps
us to know what my child development is and how we can work on it at home to encourage him. as a parent, I am happy to see my son getting engaged with good teachers and his peers.

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Review from E O (Mother of Child) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and attention of this nursery. My daughters (one in the baby room and the other in the preschool room) are always happy when they are dropped off and picked up from nursery and always look forward to attending the following day.
The outdoor area is spacious with decent
outdoor equipment that's sufficient enough to keep them busy whilst they are out there. The management and entire staff members are lovely and are always willing to help, support and listen. I would recommend the nursery to friends and family.

Reply from Twisty Tails Nursery Colindale at Twisty Tails Nursery (Colindale)

Thank you very much. From TTN Colindale team.


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Review from Libby O (Mother of Child) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very accommodating staff. Friendly. Always willing to take my son for an extra session, flexible. There has been an incident regarding a food allergy but this was dealt with promptly and attentively by management. At times there child/adult ration seems less but this has now been addressed. On the whole
happy with the care. Thank you.

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Review from Sandra G (Mother of Child) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My twin boys have been going to Twisty Tails Nursery - Colindale since April this year. I am really pleased with the care they are receiving. The staff are excellent, very caring and always have a smile on their faces. My boys are very happy and they have loved it since their first week. I would definitely
recommend this nursery to everyone.

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Review from Aurora D (Mother of Child) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the nursery and all the staff. They organize different and lovely activities each day. There is good communication when I have concerns they will always listen and help.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Twisty Tails Nursery (Colindale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Twisty Tails Nursery (Colindale) is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.375 Points relating to the number of positive Reviews for Twisty Tails Nursery (Colindale) is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 number of registered child places is 8. 2 Positive Reviews ÷ 8 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Carla

Carla Antunes

Job Title: Manager

Joined: 2020

I'm delighted to work for an outstanding nursery and to work alongside quality and determined staff who attain to the children's needs on a daily basis and ensure their development is always met.


Kati

Kati Laine

Job Title: Deputy Manager

Joined: 2021

Kati is a hard working devoted deputy she ensures the nursery standards are always adequate and children's needs are always met


Frequently Asked Questions about Twisty Tails Nursery (Colindale)

What is the Age Range of Children that Twisty Tails Nursery (Colindale) accepts?

Twisty Tails Nursery (Colindale) accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Twisty Tails Nursery (Colindale) Open?

Twisty Tails Nursery (Colindale) is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Twisty Tails Nursery (Colindale) have capacity for?

Twisty Tails Nursery (Colindale) has capacity for a total of 40 Children.

How far is Twisty Tails Nursery (Colindale) to the centre of London?

7.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Twisty Tails Nursery (Colindale) to verify any information. View our terms and conditions. Twisty Tails Nursery (Colindale) has an Enhanced Service – more info.