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First Steps Day Nursery & Pre-School Ltd has a Review Score of 9.9 (9.919) out of 10, based on 20 reviews in the last 2 years. Over all time First Steps Day Nursery & Pre-School Ltd has 109 reviews.
Review from Rachel C (Mother of Child) published on 28 March 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely review! We are so pleased that you chose to use First Steps for your second child as well!
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Review from M B (Father of Child) published on 28 March 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely review! We have loved welcoming your Son and your family in to our nursery. We will certainly let our Chef know that you are pleased with our menu!
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Review from Megan L (Mother of Child) published on 28 March 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely review! We have loved getting to know your daughter and your family, she has settled in so well! We are so pleased that you love the app updates; we know they make being away from your child a little bit easier!
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Review from Charlotte N (Mother of Child) published on 12 March 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for your lovely feedback! We are so pleased your son (and Mum and Dad) are pleased with everything we offer!We love our warm welcomes from him in the mornings!
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Review from Daniel W (Father of Child) published on 20 January 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely feedback. We are so pleased that you are happy with the nursery and we have really enjoyed getting to know your family!
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Review from S J (Mother of Child) published on 17 January 2025
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The outside space is fantastic - like a big garden with different areas to explore or ride scooters and bikes and is secure. Inside has large rooms with a great range of play opportunities. The ladies plan brilliant and inventive activities for the day and these are communicated through an app along with photos of your child playing, plus information like the food they've eaten (which is always varied and healthy). My son is happy to go to nursery and I'm happy to send him - I know he has a great time.
Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for such wonderful feedback! We are so happy to hear that you are pleased with everything we have to offer at First Steps. We will share all your positive comments with our staff team!
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Review from S K (Mother of Child) published on 16 January 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for your lovely feedback! We are so glad that you are pleased that you chose First Steps and we will always try to help you with shift changes and extra sessions wherever we can! We love seeing how happy your little girl is when she comes in every day!
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Review from Chantelle B (Mother of Child) published on 16 January 2025
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for your lovely feedback! We are so glad that you chose First Steps and that you will be choosing us again for your baby boy! We love to hear feedback about the app and we are so pleased that you enjoy all the updates!
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Review from Sophie A (Mother of Child) published on 13 January 2025
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Reply from Kirsten Cotton, Nursery Administrator at First Steps Day Nursery & Pre-School Ltd
Thank you so much for the review! It is wonderful to hear how happy your daughter is attending nursery at First Steps. We are sure she will continue to grow and enjoy her time when moving into the next room on her journey with us. Thank you again for taking the time to share your feedback, it means a lot to us.
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Review from Shannon V (Mother of Child) published on 19 December 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely words! We are so glad that you are pleased with the nursery and our facilities! We love seeing how happy your son is every day that he attends!
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Review from E G (Mother of Child) published on 16 December 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for the kind words, I'll pass this feedback on to the team. Our staff work so hard to make every child's experience wonderful at First Steps. We are so pleased your child has a lovely time attending and is enjoying our chef's fabulous cooking as well! Many thanks.
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Review from J A (Mother of Child) published on 16 December 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for your lovely words about our nursery! We are so glad that you and your daughter are happy with the care that you receive. We are currently investing a great deal in our building and resources to ensure our environment reflects our high standards of care.
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Review from C W (Mother of Child) published on 10 December 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for your lovely review!We are so glad that you feel comfortable leaving your son with us, we know he has a fun time when he is here!
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Review from Megan A (Mother of Child) published on 10 December 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for such a lovely review! We are so pleased that you are happy with everything especially the food!
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Review from Rachel W (Mother of Child) published on 22 May 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you for such wonderful comments! We are so pleased that you are happy with everything we do. It is a pleasure looking after your amazing little boy!
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Review from Shaheen S (Mother of Child) published on 13 May 2024
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Reply from Rachel Doyle, Nursery Manager at First Steps Day Nursery & Pre-School Ltd
Thank you so much for your lovely review! We are so glad you are happy with everything we are doing for your precious little one, we definitely agree that she has settled in superbly!
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Review from Jessica T (Mother of Child) published on 29 September 2023
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Review from Alanah W (Mother of Child) published on 13 September 2023
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Review from Brenda J (Mother of Child) published on 20 June 2023
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Review from Nicola W (Mother of Child) published on 24 May 2023
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The Review Score of 9.9 (9.919) out of 10 for First Steps Day Nursery & Pre-School Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for First Steps Day Nursery & Pre-School Ltd is calculated as follows: ( (232 Excellents x 5) + (8 Goods x 4) ) ÷ 240 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.952 Points relating to the number of positive Reviews for First Steps Day Nursery & Pre-School Ltd is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 number of registered child places is 21. 20 Positive Reviews ÷ 21 = 0.952
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Recipient:
First Steps Day Nursery & Pre-School Ltd
Date: Tuesday 31 Mar 2020 More details
Recipient:
First Steps Day Nursery & Pre-School Ltd
Date: Wednesday 26 Sep 2012 More details
Recipient:
First Steps Day Nursery & Pre-School Ltd
Date: Thursday 23 Aug 2012 More details
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Organiser: First Steps Day Nursery & Pre-School Ltd
Date:
Saturday 20 Jan 2018
Location: First Steps Day Nursery
more details
Organiser: First Steps Day Nursery & Pre-School Ltd
Date:
Saturday 20 Jan 2018
Location: First Steps Day Nursery
more details
Organiser: First Steps Day Nursery & Pre-School Ltd
Date:
Saturday 20 Jan 2018
more details
Job Title: Nursery Manager
Joined: 2024
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