Small forecourt reserved for nursery visitors and parents.
Rockwell House Day Nursery has a Review Score of 8.3 (8.323) out of 10, based on 7 reviews in the last 2 years. Over all time Rockwell House Day Nursery has 17 reviews.
Review from S V (Mother of Child) published on 19 November 2024
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Review from F R (Mother of Child) published on 30 April 2024
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Review from Holly M (Mother of Child) published on 18 March 2024
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Review from Tara F (Mother of Child) published on 15 March 2024
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Review from Laura B (Mother of Child) published on 15 January 2024
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Review from R K (Mother of Child) published on 12 December 2023
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Review from Charlotte B (Mother of Child) published on 7 December 2023
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Reply from Emily Graves, Digital Content Assistant at Rockwell House Day Nursery
Hello, as the UK's leading childcare provider, we are sorry to hear of your experience. Providing children with the best start in life is of the uppermost importance to Busy Bees.
We understand that you have raised your complaint with the nursery previously and have had communications with the relevant senior management regarding your experiences. Best Wishes, Busy Bees.
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Review from Amy L (Mother of Child) published on 5 July 2021
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Review from Kayleigh D (Mother of Child) published on 6 August 2019
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Review from Lee D (Father of Child) published on 6 August 2019
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Review from Jane F (Grandmother of Child) published on 2 August 2019
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Review from Kate H (Mother of Child) published on 14 November 2018
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Review from Dani (Mother of Child) published on 14 November 2018
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Review from Philippa C (Mother of Child) published on 14 November 2018
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Review from Dzifa N (Mother of Child) published on 14 November 2018
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Review from Charlotte E (Mother of Child) published on 14 November 2018
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Our daughter is an Owl (the preschool class) and loves her teachers, her (recently redecorated) free flow classroom space - she has the run of 5 rooms (including their little dining room and boot room) and a lovely (again, recently overhauled) garden
As a parent I think the space is wonderful, the staff and management are great (everyone is friendly, helpful and always try to be flexible) and my daughter is really flourishing there under their care.
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Review from Robin (Father of Child) published on 14 November 2018
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The staff are brilliant and
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The Review Score of 8.3 (8.323) out of 10 for Rockwell House Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.386 for Rockwell House Day Nursery is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 83 Ratings = 4.386
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.937 Points relating to the number of positive Reviews for Rockwell House Day Nursery is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 number of registered child places is 17.8. 6 Positive Reviews ÷ 17.8 = 0.337
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Centre Director
Joined: 2022
Hello I'm Lisa, I have worked in childcare for 26 years. I have a huge passion for childcare and the early years and when the opportunity to join Busy Bees arrived in 2022 I jumped at the chance. In my free time I enjoy being with my family, reading and singing with a local choir.
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