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The Wendy House Day Nursery Impington Ltd has a Review Score of 3.5 (3.455) out of 10, based on 1 reviews in the last 2 years. Over all time The Wendy House Day Nursery Impington Ltd has 1 review.
Review from S B (Mother of Child) published on 12 October 2023
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from MJ, Director(s) at The Wendy House Day Nursery Impington Ltd
We are so disappointed to read this. Our Manager ensured your child was well supported to develop and flourish and is aghast at your comments. You seemed happy at the time and booked your 2nd child in with us, so this is even more perplexing.
You were made aware of our policy on drop off/collection times. Our unique setting with all our outdoor space means that children are often out in the grounds and it was difficult to accommodate an ad hoc system for you without causing disruption to the other children and their routines.
You were given 3 months’ notice of the 3 day minimum attendance with the option to continue at 2 days/week as you were already attending.
We pride ourselves on our low staff turnover, with many approaching 10 years’ service and some from the start - 20 years. We totally refute that a staff member raised their voice at you - this has never and would never be tolerated.
We are happy your child continues to flourish and wish you and your family all the very best for the future.
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The Review Score of 3.5 (3.455) out of 10 for The Wendy House Day Nursery Impington Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.455 for The Wendy House Day Nursery Impington Ltd is calculated as follows: ( (2 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 11 Ratings = 3.455
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for The Wendy House Day Nursery Impington Ltd is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 number of registered child places is 19.2. 0 Positive Reviews ÷ 19.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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