Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

71 Pelham Road, Wimbledon, London SW19 1NX
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9.7 33 Reviews
  • Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road, London
Dicky Birds Pelham Road in Wimbledon aims to make every day an adventure with exciting learning opportunities for each child.

The nurturing staff guide and support each child's development while working closely with parents to ensure the best possible care.

The nursery strives to provide rich, playful experiences for every child and encourage them to express themselves and explore their surroundings.

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Care Provided by Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Lisa Sheridan (Nursery Manager)
  • Number of Childcare Staff
  • 22
  • Total Places for Children
  • 52
  • Age Range
    • from 0 years 6 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays

Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road Reviews (33)

Total of 33, showing 21-33
9.7

Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road has a Review Score of 9.7 (9.705) out of 10, based on 21 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road has 33 reviews.

Overall Experience

  • 29
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Date Published

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Review from J L (Mother of Child) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very bad experience with the management.
Three of the staff were lovely, but because of poor management, we decided to cancel our contract.
Some of the reasons: a lack of being transparent on diseases going on, sometimes I heard from other parents that there is a bug outbreak before this was communicated
by management.
Invoicing was a complete mess, we got several incorrect invoices with higher amounts.
The logging of activities was fake! A few times I would see What my son “ate” at the time he was not at the nursery, totally lost trust in reports.
Lack of care, my son was handed over a few times with a big poo.
There was a price increase two times within a few months which is very annoying. When we cancelled the contract I was told that we still have to pay a higher amount as the nursery needs 4 weeks' notice to inform of the price changes and parents need 8 weeks' notice to break the contract. So you are forced to pay whatever increase and the nursery is legally covered.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Hi, thank you for taking the time to leave a review. We sincerely apologise for your experience with us. The health, wellbeing, and happiness of all the children in our care are our top priority. Your concerns are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.


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Review from Heidi S (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with our experience so far at Dicky Birds, Pelham Road. Our son joined in December 2021 and settled incredibly easily - he is so happy there and loves not only all the other children in his class but also all the staff. It's clear that they do a remarkable job. Thank you!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Stephanie S (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the nursery - I love it and so does my son! It feels like I am dropping him off with his extended family every day!
The nursery is small and personal and the staff are fantastic!
I recommend it to everyone.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Eve W (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with how much our son has developed under the professional care of all the staff at Pelham Road Dicky Birds Day Nursery.
All the staff are so friendly and highly skilled, giving us daily feedback on how he is getting on.
The range of activities our son gets is fantastic. The nurseries
app is updated regularly which is a great way for us as parents to see what our children have been up to in the classroom.
We are so pleased our son is so happy and enjoys going there.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from Jeananne M (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has settled in so well at Dicky Birds. She is stimulated and encouraged to be creative, confident and is happy in the nursery.
The staff are kind and caring. My daughter has made some very good friends with some of the other children.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from Ed S (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and my son is extremely happy at the nursery.
The food seems to be exciting and the activities look good fun.
My boy definitely has developed hugely since being here and it’s great to see all the new words/actions he does when at home.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from Charlotte C (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dicky Birds are fantastic, my little one has been going there since she was 11-months-old and is now 2. Everyday she goes in with a smile on her face and sometimes doesn’t want to leave! They’re always going on outings, exploring different ways of working and caring for her in a loving way.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from C M (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are lovely and work very hard. They have really good relationships with the children. The range of activities can be limited and repetitive. It would be really good for the children to go on more outings and to a wider variety of places.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your comments and feedback will be passed on to the nursery management team.


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Review from K D (Mother of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child loves attending Dicky Birds Nursery. The staff are friendly, supportive and professional. I could not be happier leaving my child in their care knowing she will have a lovely day. The manager and her team are amazing.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Belinda R (Mother of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my daughters love the nursery - the staff are warm, friendly and very engaged with the children. The activities they do are varied and stimulating, promoting confidence and outgoing nature for the children. My husband and I are really happy with how happy and settled our girls are here. Keep up
the great work!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Helen C (Mother of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending this nursery since September 2021 when he was 10 months old, from the first day he started I was made to feel so comfortable knowing he’s in good hands. All the girls/manager working in the nursery are lovely and caring and I couldn’t wish for a better group of girls to look
after my baby. I will genuinely be so upset when it's his time to move on. They form such good bonds with the children and it’s lovely to see how much fun they have every day on the updated app. The breakfast, dinners and teas they have are from a wide variety of meals, and on more than one occasion my son has had two sets of dinners because he’s so hungry. The nursery is always immaculately clean with lots of different spaces including a lovely big garden for outside play time. Could not fault this nursery in any way.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Kanchan B (Mother of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little one is currently with Dicky Birds, at Wimbledon, Pelham road, and I have peace of mind about that! He has been going to that nursery for over a year and we are very pleased with how they take care of him. The nursery staff are excellent, they take utmost care of every little detail, they take
every concern posed by the parent seriously and will circle back until there is a proper resolution. The staff are sensitive to the child's and parent's needs and are also very well taken care of themselves (happy teachers, happy children!). They also try and accommodate individual requests where feasible, for example when my little one had rashes, the request was to moisturize his skin after every nappy change, and they did just that. Children are sensitive to the energies and vibes around them, and my little one is always greeted with a lot of love, so there is now a genuine interest to go to the nursery from his side.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Nick M (Father of Child) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery, daughter loves all the activities, kids and staff. She gets to learn to paint and visit the local park which is a great perk.
Would recommend it to anyone moving into the area or first child in the nursery.
Thank you Dicky Birds.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road

Thank you so much for taking the time to review us. It is very much appreciated.


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road is calculated as follows: ( (201 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 251 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Wimbledon, Pelham Road is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 number of registered child places is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Lisa

Lisa Sheridan

Job Title: Nursery Manager

Lisa has a wealth of knowledge about child development and education. She is passionate about delivering quality childcare, with the children and their families at the centre of everything she does.


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