Clarence House Ely

183 High Barns, Ely CB7 4RJ
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9.9 83 Reviews
  • Clarence House Ely, Ely
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Care Provided by Clarence House Ely

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Alena Purdie (Manager)
  • Number of Childcare Staff
  • 8
  • Total Places for Children
  • 44
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Clarence House Ely

  • Full week £300-£320
    Full day £64-£68
    Half day £33-£36.50
    Funded only sessions are available.
    Fees for 2025.

  • Nutritious meals included in sessions
    Flexible sessions to suit your needs
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Clarence House Ely Reviews (83)

Total of 83, showing 41-60
9.9

Clarence House Ely has a Review Score of 9.9 (9.895) out of 10, based on 17 reviews in the last 2 years. Over all time Clarence House Ely has 83 reviews.

Overall Experience

  • 76
  • 6
  • 0
  • 1
  • 0

Date Published

83
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Review from Jen M (Mother of Child) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend this nursery at all, the photos supplied are not what you see on a visit!
If I can give one bit of advice, listen to your children, not the staff and trust your instincts. I really wish I had.

Reply from Mark Wilsher, Director at Clarence House Ely

We are sorry to hear that you were disappointed with our setting. I can assure you that the photos on the website are of the nursery!
With regard to your comments, it is a shame that you felt like this given that we have so many positive reviews from other parents. We believe we made every effort to respond to all your issues and questions and always put your child first.


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Review from Charles H (Father of Child) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son likes to go here. He often mentions their name at home. No issues with service. They communicated very well when anything has happed. I always get a brief of the day when I pick him up. I love the pictures I get a narrative of the day online.

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Review from Toyin F (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughters have attended this nursery coming on two years now and I have been so pleased with the level of care they have received. All the staff here are so attentive and supportive of my girls and they always look forward to coming to nursery. There is a wide range of activities on hand throughout
the week for them to take part in, and I receive regular updates both on a daily basis and via the app which is really really helpful. This is also by far the cleanest nursery I have visited. My girls have received a lot of support with potty training, regulating their sleeping patterns; there is a sense of cooperation. When you mention issues at home they do try to follow through home routines and so forth. Also the manager here is just amazing. She really cares about the wellbeing of the children and goes above and beyond. I would give the nursery a hundred stars if I could!

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Review from Doina I (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place for a child, good management, staff is friendly and approachable, daily reports and pictures offered.

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Review from Dominique M (Mother of Child) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter started in November 2020 at ten months old. We were very nervous about sending her to childcare as she had serious separation anxiety, having being born at the start of the pandemic she had only been in regular contact with her parents. Right from our first visit to the nursery we knew
we were making the right decision, the staff are incredibly welcoming, knowledgeable and reassuring and the young children's room was filled with interesting and engaging activities. The first few weeks she took some time to adjust but the daily reports on her progress, uploads to the app and feedback on her interactions with staff and other children reassured us that she was adjusting well and developing. Within a month our daughter was happily going over to the staff and reports on how great her day had been were being given each time we collected her. We have seen her speech, confidence, eating and independence improve so much. Its a fabulous, diverse environment where she is safe, nurtured and can develop.

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Review from J (Mother of Child) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House Ely is a lovely nursery, my little one has such a great time here. The staff were so great at settling her in and she has formed strong bonds with them. It is also lovely to get photos and videos of what she is doing during the day on the app.

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Review from Jessica F (Mother of Child) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at this nursery is incredible. She really went above and beyond for me. She responds fast to emails, which is incredibly helpful. She and her team welcomed my son with big smiles and open arms and he settled straight away. He’s had an amazing time in this setting. I love that the classes
are smaller than some bigger nurseries, I feel this helps from him being “lost in a sea of children”. I also like that the toilets are so accessible for them, this really helps to prevent any toilet accidents. All the staff are really lovely and friendly. My son is always so excited to go to nursery and see his little friends. We were in a different nursery pre covid and I definitely prefer Clarence House. I couldn’t fault them one bit. Thank you all.

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Review from Benjamin N (Father of Child) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a short time, my son was always smiling and saying he had a great time at the nursery. Very clean and well presented and the staff are really nice. Highly recommend with great affordable prices.

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Review from Vicki B (Mother of Child) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twins have been attending Clarence House for over 2 years and absolutely love it. The staff are very friendly and have supported my children's development throughout.

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Review from Laura (Mother of Child) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my son was able to attend this nursery. All the staff do fantastic jobs and know my child really well. He feels confident in going to any of them and I love seeing the photos and videos of his day. They do a range of imaginative activities e.g. last week they pretended to be firemen
and put out 'fire' which was shaving foam sprinkled with red glitter! All the staff clearly care about the children and I struggle to get my child to leave at the end of the day which is always an excellent sign.

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Review from Sophie TP (Mother of Child) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy loves coming to this nursery, all the staff are so friendly and welcoming to all the children and parents.

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Review from Frances (Mother of Child) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Clarence House for several years now. It has always been amazing. My children have grown in confidence. The staff are really polite and helpful at all times. The nursery has been flexible for my needs. They offer excellent routine and structure. I will always recommend Clarence House to
anyone looking for childcare. It has been the best nursery I have come across.

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Review from H B (Mother of Child) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Clarence House for the last 2 years and is now leaving for school. He has loved every day and the nursery has got better and better.
The staff all go the extra mile and are so kind and supportive.
I can't thank you enough and will miss them all.

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Review from Emily (Mother of Child) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursery! My son went here and he absolutely loved it, he would come home with some lovely artwork for me and his daddy most weeks. When I used to drop him off, the staff would be so welcoming. My son would go straight to a staff member no problem. When I would collect him in the evenings he
would always be so happy to see me, I knew then he had a good day. The staff would always do a lovely feedback to us about his day. My son had a great relationship with all the staff in particular with his key person and the manager, the staff are all very professional and lovely. I loved being able to see the observations and snapshots that they did on him through tapestry.

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Review from Gabriel M (Father of Child) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding job, happy how they look after my little one and very pleased with the staff. Overall very satisfied.

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Review from V M (Mother of Child) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't thank the staff enough for looking after my little girl whilst I'm at work. She has grown so much since she has started. Every time she comes home she has a new story to tell me - the smile on her face is priceless.
Highly recommended.

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Review from Anna H (Mother of Child) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves the nursery and the staff are really caring and respond well to any feedback from parents. It’s a really positive place.

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Review from Iwona S (Mother of Child) published on 17 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My four-year-old daughter absolutely loves Clarence House Nursery, to the point that she would happily go weekends too. From our very first visit, the team made my daughter and I feel so welcome. The nursery ladies have always been very caring and professional. My child loves going to nursery and I
am happy that she is in good hands. I would recommend Clarence House to any parent.

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Review from Sheila G (Mother of Child) published on 17 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My one-year-old daughter has been attending Clarence House Ely for almost a year now. She is a unique child with many genetic health conditions. The nursery staff are absolutely fantastic with her. They go above and beyond to make sure she is safe, and in good health. We have a plan that works for her,
and the staff have always been happy to go that extra mile. Especially in the last two months, when we have been backwards and forwards to the hospital and they always put a plan in place to ensure she can continue to attend safely full time. My daughter loves going, always plenty to do and plenty of food to eat! The food is varied and offered regularly. I would recommend this nursery to anyone.

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Review from Nicolae T (Father of Child) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place for a child to make friends and develop fully. I really like the staff and they are always helpful to me. My girl is very happy and asks me all the time when he can go back to Clarence House.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Clarence House Ely is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Clarence House Ely is calculated as follows: ( (180 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 200 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarence House Ely is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 number of registered child places is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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