Bright Horizons Richmond Day Nursery and Preschool

359 Lower Richmond Road, Richmond TW9 4NZ
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9.6 61 Reviews
  • Bright Horizons Richmond Day Nursery and Preschool, Richmond
Bright Horizons Richmond Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years.

This purpose-built nursery offers four well-resourced rooms and a large outdoor area, including a 'Cooking Room', a 'Literacy Lounge' and 'Discovery Room' for children to play, learn and discover the world around them.

The Forest School allows the children to extend their learning into the outdoors where they can expand their imaginations, gain confidence and learn new skills. They especially enjoy getting creative in the mud kitchen.

Their unique Healthy Hearts and Minds activities provide inspirational and engaging learning experiences using the innovative and well established Boogie Mites and myHappymind programmes.

An enriching Ready for School programme gives every child the opportunity to gain knowledge and confidence to thrive in school and beyond.

In addition, your child will also love the nursery's extra-curricular Spanish lessons.

The setting is located close to Richmond town centre with good transport links into central London.

The fees include meals and snacks, branded nappies, nappy cream, bottles and formula baby milk as appropriate.

The nursery was rated 'Good' by Ofsted in January 2018.

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Care Provided by Bright Horizons Richmond Day Nursery and Preschool

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Lauren (Nursery Manager)
  • Number of Childcare Staff
  • 30
  • Total Places for Children
  • 71
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays

Bright Horizons Richmond Day Nursery and Preschool Reviews (61)

Total of 61, showing 1-20
9.6

Bright Horizons Richmond Day Nursery and Preschool has a Review Score of 9.6 (9.612) out of 10, based on 10 reviews in the last 2 years. Over all time Bright Horizons Richmond Day Nursery and Preschool has 61 reviews.

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Review from Katherine M (Mother of Child) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an amazing Mother's Day experience in the Preschool room. The activities that the children did leading up to the parent's (mother's invite) were very thought out and we received some lovely cards and art work that the staff had put a lot of effort in to prepare. It was a very welcoming afternoon
and very natural - great to see how the children interact with each other and behave in the nursery - great insight. Thank you!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your lovely feedback! We're so glad you enjoyed the Mother's Day event and appreciated the children's activities and artwork.


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Review from Jennifer F (Mother of Child) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic nursery with wonderful staff. The activities provided are fun and thoughtful and the staff build lovely connections with the children. The food served is nutritious and our kids enjoy all meals provided. It's particularly great when they hold session where the children help prepare the food.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your lovely review. We're so glad to hear that your children enjoy the fun and thoughtful activities, as well as the nutritious meals we provide. It's wonderful to know that they enjoy the sessions where they help prepare the food!


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Review from Talha E (Father of Child) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After long research in the neighbourhood, we were lucky to find Bright Horizons Richmond Day Nursery and Preschool during their open day. The staff are warm, companionable and also informative, which is very important to us since our daughter is a little shy. Both the inside and the garden of the facility
are large and well-equipped with toys, books and other activities that are interesting for children. The food must be good and tasty because my child eats without complaining, even though she is normally picky. It has been almost four months since she started but I can express my satisfaction so far.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your lovely review! We're so happy to hear that our warm staff and well-equipped facilities have made such a positive impact on your daughter.


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Review from Douglas H (Father of Child) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the nursery. Amazing staff, nice facilities, good, varied food. I would always be happy sending my kid here. Look out for one member of staff in Babies, she is exceptional. They treat your child like they are theirs.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.


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Review from Jessica P (Mother of Child) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started the nursery at 9 months old and attends three days a week. He is now just under 2 and attends the baby room which is on the ground floor and has access to the garden. It's a beautiful, large, airy room with large windows looking out to the garden. It's a wide open space inside with lots
of allocated areas of different activities. They even have a slide which is my son's favourite. I always feel reassured knowing my son is in a safe environment with great meals and looked after so well, all day by the best team. The staff are warm and approachable and very supportive. There are regular nappy checks and you can see the progress on the app. My son's clothes are changed and he comes home very clean after a very busy day and the clothes are in his bag to be cleaned and a clean nappy. 10/10 from us. The management team are excellent at keeping parents updated and sharing news and events. Also, you have a daily record to access online. A wonderful nursery. Great experience.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your kind review! We're delighted that your son enjoys the nursery, especially the baby room and slide. It's great to hear you feel confident in our care and find the app updates helpful. We appreciate your 10/10 rating and look forward to continuing this great experience with your family!


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Review from A T (Mother of Child) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 17-month-old daughter has been attending the nursery for 8 months now and the experience so far has been excellent. All the staff put effort into listening to the families. My daughter has been thriving there developing her social skills significantly in the past 8 months.
What I appreciate in
particular is that they give lots of encouragement to the babies. The atmosphere is nurturing and the daily activities are very stimulating.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your kind words! We're thrilled to hear that your daughter has thrived and developed her social skills with us.


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Review from Mariana S (Mother of Child) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Bright Horizons Richmond for over a year and we are really happy with the nursery. The staff are kind and helpful, making sure my child feels welcome every morning. The facility is good, with large rooms and different stations, so the kids can have diverse playing experiences
during the day, including the outside area. The fact that my daughter asks to go to nursery in the morning and her face of enjoyment at the end of each day, is good that she is in a caring environment.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Richmond Day Nursery and Preschool

Thank you for your 5-star review and sharing your feedback with us.


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Review from J C (Mother of Child) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Bright Horizons Richmond for the past five months, starting when she was five and a half months old. I cannot speak highly enough of the staff and the environment. My daughter is safe and happy on a daily basis, enjoys a huge range of activities that I wouldn’t ordinarily be
able to provide, and adores her key worker and the other staff, who equally show her a level of care and love that I didn’t expect. Where there have been minor accidents, I have been informed immediately, and appropriate action is taken by the nursery. The app is kept up to date with her food intake, sleep cycles and nappy changes, which is invaluable. As a first-time mum, I’ve also been supported by the team with her weaning journey, which has been incredibly helpful. I wouldn’t hesitate to recommend this nursery; we have found it to be excellent.

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Review from S Y (Father of Child) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been with Bright Horizon Richmond for over two years now and we are overall very happy about it. They open from 7.30 to 18.30 which is perfect for busy working parents. A typical day is usually a mixture of learning, playing and outdoor or sports activities. My daughter loves their food
and I trust they provide balanced and nutritious diets. I recommend it to families in the local area.

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Review from B F (Mother of Child) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You have easy access to all the staff and management team.
My son really enjoys going there, they have big rooms and a garden (they use every day). He is getting big support with his learning there and at home you notice his development.

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Review from L M (Mother of Child) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve had an excellent experience at Bright Horizons, Richmond. Our son has been going since he was 1 year old and continues to thrive and our daughter is set to start in September.
The staff are very friendly and caring, going out of their way to create a fun and exciting learning environment throughout
all the different rooms - ‘Science Week’ being a particular highlight for my son along with the addition of a P.E. class. We’re very happy!

Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Richmond Day Nursery and Preschool

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We love hearing from our families.


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Review from S D (Mother of Child) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursery provides a great environment for the development of my child. The staff are friendly and professional, offering a diversity of activities throughout the day, indoor and outdoor. The food is prepared and cooked onsite with a varied menu. The extended opening hours allows flexibility for working
parents. The fees are quite high, mainly due to the current cost crisis the UK is facing.

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Review from C T (Mother of Child) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery staff have been incredibly supportive and are wonderful with my child.
The range of daily activities are brilliant and I have really noticed a positive trend in my son's development. I couldn't recommend the setting enough.

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Review from Elena M (Mother of Child) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful experience at this nursery. Firstly, your child will be basically breathing fumes from the 6-lane road all day as the nursery did not even bother to build a proper fence as "this is not an OFSTED requirement" according to Management. Secondly, they organised an event where a parent came to nursery
to read books on LGBT values to children as young as 3 without even notifying parents in advance. Imagine your child being put in a room with a stranger without any background checks who will be reading them "diversity" books without your prior knowledge and without an opportunity to opt-out. There is no guarantee they will not be inviting a drag queen next time without telling parents. Only go here if you have zero other options and are desperate for childcare.

Reply from Jeremy Wan, Senior Account Marketing Executive at Bright Horizons Richmond Day Nursery and Preschool

Thank you for taking the time to share your experience. Feedback from families is incredibly helpful and we would welcome the opportunity to review this further. Please could you contact ukcomplaints@brighthorizons.com to share further details of your experience?


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Review from Wave C (Mother of Child) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has grown in leaps and bounds since joining Bright Horizons, Richmond. The staff are kind, clever and work well together as a team. Each adult goes out of their way to ensure all of the children are taken care of. This is evident by their clear, constant communication. Staff work with parents
to ensure personal, social and emotional needs are met. In addition to that, there is a daily focus on language and physical development. They have recently added sports sessions for the children as well. Bumps and scrapes have naturally occurred as our child is still finding his footing. If there is ever an accident the staff are sure to communicate on the day of, either with a phone call or a chat at pick up, with appropriate paperwork kept up to date. We could not be happier with our choice to enrol our son at Bright Horizons, Richmond.

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Review from Alastair G (Father of Child) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery with lots of lovely staff and under the most recent manager and post covid things have really settled down. I've loved the introduction of more activities recently like football and they cook and follow a syllabus of learning. Our son is always happy and exhausted after an action packed
day with a variety of activities.

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Review from Harriet G (Mother of Child) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a wonderful experience at Bright Horizons, Richmond and are shortly about to send our second son there. The management are fantastic, very helpful and caring and the staff are lovely. Our children are well looked after and so are we. Very happy.

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Review from Graham S (Father of Child) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son really enjoyed attending Bright Horizons Nursery and made lots of adult and children friends. The facilities at the new location were excellent, especially the outside space. There were a few changes in management during our stay with definite improvements over time. We have found though, that
since moving to a new nursery that our son's academic education has accelerated, so perhaps this could be improved at Bright Horizons.

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Review from Kate L (Mother of Child) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two children going to Bright Horizons in Richmond. They both love it and always walk in with a smile. The nursery manager is brilliant and so are the management and room staff. They take feedback on board and are always helpful. Thanks for all the hard work!

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Review from Jo R (Mother of Child) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great management team and staff. My son and daughter both attend the nursery and are really happy there. The staff are really caring and provide excellent care. Communication is good and having the Bright Horizons app is great for updates daily.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Bright Horizons Richmond Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Bright Horizons Richmond Day Nursery and Preschool is calculated as follows: ( (109 Excellents x 5) + (11 Goods x 4) ) ÷ 120 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.704 Points relating to the number of positive Reviews for Bright Horizons Richmond Day Nursery and Preschool is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 number of registered child places is 14.2. 10 Positive Reviews ÷ 14.2 = 0.704

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Large Nursery Groups 2019

Recipient: Bright Horizons Family Solutions Ltd

Date: Tuesday 30 Apr 2019 More details

Top 20 Large Nursery Groups 2018

Recipient: Bright Horizons Family Solutions Ltd

Date: Thursday 01 Mar 2018 More details

Top 10 Large Nursery Groups 2017

Recipient: Bright Horizons Family Solutions Ltd

Date: Wednesday 01 Mar 2017 More details

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Meet the Team (1)

Lauren

Lauren

Job Title: Nursery Manager

I hold a Level 3 Qualification in Childcare and Education and I have worked with Bright Horizons for 3 years. I have a great passion for ensuring that all children within our care are provided with a safe, caring and fun learning environment. I really enjoy working alongside our manager to provide staff with learning opportunities and supporting them to be strong and enthusiastic when delivering care and activities to children. As part of my role, I like to ensure that all staff are happy because happy staff results in happy children. As a parent myself I understand how important it is to ensure that your children are happy and safe whilst in their daycare environment. It is important for us at Richmond Nursery that you have confidence and reassurance knowing that your children are receiving the care and education they deserve to help them grow.


Frequently Asked Questions about Bright Horizons Richmond Day Nursery and Preschool

What is the Age Range of Children that Bright Horizons Richmond Day Nursery and Preschool accepts?

Bright Horizons Richmond Day Nursery and Preschool accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Bright Horizons Richmond Day Nursery and Preschool Open?

Bright Horizons Richmond Day Nursery and Preschool is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Bright Horizons Richmond Day Nursery and Preschool have capacity for?

Bright Horizons Richmond Day Nursery and Preschool has capacity for a total of 71 Children.

How far is Bright Horizons Richmond Day Nursery and Preschool to the centre of Richmond?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Richmond Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Richmond Day Nursery and Preschool has a Platinum Service – more info.