Twizzle Tops Day Nursery The Willows

10 Willows Link, Stevenage SG2 8AR
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9.9 79 Reviews
  • Twizzle Tops Day Nursery The Willows, Stevenage
Twizzle Tops Day Nursery Willows.

The staff team strive to provide a home from home for the children and deliver an ethos of learning through play.

The team are qualified and each bring different early years experience to the setting.

Twizzle Tops works in partnership with parents to cater to the needs of individual families.

Twizzle Tops believes in making every day a 'magical day of learning through play!'

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Care Provided by Twizzle Tops Day Nursery The Willows

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Charlotte Rospo (Nursery Manager)
  • Number of Childcare Staff
  • 10
  • Total Places for Children
  • 50
  • Age Range
    • from 0 years 2 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays

Funding & Fees Guide for Twizzle Tops Day Nursery The Willows

  • 0-3 Years: Half Day = £51, Full Day = £81, Weekly = £380, Additional Hour = £12.
    3-5 Years: Half Day = £48, Full Day = £73, Weekly = £345, Additional Hour = £12.

  • The nursery is open from 8am – 6pm. If you require the extra hour between 7am and 8am or 6pm and 7pm you will have to pre book this session. The cost of the extra hour will be £12.

Twizzle Tops Day Nursery The Willows Reviews (79)

Total of 79, showing 21-40
9.9

Twizzle Tops Day Nursery The Willows has a Review Score of 9.9 (9.902) out of 10, based on 13 reviews in the last 2 years. Over all time Twizzle Tops Day Nursery The Willows has 79 reviews.

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Review from M A (Mother of Child) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so thankful to the staff in Twizzle Tops for caring, help in developing good habits and making my child smart. Activities are great and he is never bored, staff are accomodating, kind and extremely helpful, they make every effort to understand child and parent needs. We couldn't have found a better
place than Twizzle Tops.

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Review from Rachel C (Mother of Child) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, approachable and clearly put a lot of effort into all activities, which are both fun and support development. My son has flourished while attending and is always excited and happy to be going to nursery. In summary, a caring, nurturing, safe and fun environment for children
to thrive in.

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Review from Kerry T (Mother of Child) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Twizzle Tops since last January and has loved it. She has a great relationship with the staff and I can see how much they care for her. She has come on leaps and bounds and is learning so much.

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Review from Joel G (Father of Child) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twizzle Tops Day Nursery Stevenage has been the perfect nursery for our 2-year-old.
We knew it would be our choice from when we took a tour a few months before he even started as the staff were so warm and welcoming. He always comes home excited about all of the activities he's done (and food he's
eaten).

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Review from Lisa J (Mother of Child) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Twizzle Tops for 3 years and she loves going. She has a great relationship with the staff who look after her and they do so much for her. She is always doing lots of fun activities and is constantly developing her skills.

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Review from Helen W (Mother of Child) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves his time at Twizzle Tops! It is great fun, learning experience and he can’t wait to get there in the mornings. He has even more than we had anticipated. The staff are all so friendly and supportive of the children but also towards the parents which makes things even nicer.
They have a
charity they raise money for and little events where the parents can get to know each other as well as the children. I would recommend this nursery to anyone.

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Review from M P (Mother of Child) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at the nursery for over a year now, he loves his time at nursery, his speech and social skills have come on tremendously since starting at the nursery. The staff are always friendly and welcoming. Would most definitely recommend to friends and family.
Although they do not have any outside
space, they have use of fantastic soft play facilities (what child doesn't like soft play) and regularly take the children out for walks so they do get some fresh air.

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Review from B L (Father of Child) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my son started in April last year, he has become a lot more confident and social. The staff are caring and always well mannered, special thanks to the team and team leader who have given him a safe and playful environment to blossom.

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Review from Jannine O (Mother of Child) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been coming here since he was 8 months old. All the staff made him feel very welcome and made sure he settled quickly.
He has had his key worker since before he moved over to pre-toddlers and the difference I saw in his development was amazing.
All the staff are friendly and are able to
help if I have any questions.

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Review from Z A (Mother of Child) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy that my child goes to this school.

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Review from L S (Mother of Child) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two children who attend are always very happy and well fed at the end of the day.
I've noticed their socialisation and language skills improve significantly and they have only been attending since February 2019.
The staff are amazing not only in their care and support at pick up/drop off but also
in the admin support and go out of their way to help with invoice/funding advice.

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Review from N R (Mother of Child) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My little girl started at Twizzle Tops this month and I've already seen the difference in her. She absolutely loves coming to nursery. She used to be shy and unsure around strangers but has already formed friendships with everyone at the nursery. Everyone is so loving and caring and nothing is ever
too much trouble for the manager and her team. All my questions and requests are answered and followed.
I've been really worried to leave my little girl after my maternity leave but the team and especially the manager and the team leader of the 0-2's have been reassuring and I know my little girl is looked after, happy and cared for at Twizzle Tops.

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Review from A C (Mother of Child) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My boys have been attending nursery since they were 2 years and 10 months. The manager does such a great job at keeping on top of everything. I love how she is always looking to improve and keep a high standard. I definaitly notice when she isn't there.
One staff member in particular, has been consistently
been a great support for me and the boys love her. All the girls do a great job and communicate any concerns. It's lovely to be able to discuss any problems and to have a chat with them. I don't know what I would do without them. Thank you lovely ladies.

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Review from E R (Mother of Child) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got two daughters attending this nursery, both very happy when I drop them off.
The activities that the children do are lovely and when I see photos they always look engaged.
All the staff are amazing, friendly and always smiling, the nursery practitioners are always attentive to the children's
needs.
One of the practitioners is really bubbly and always lets me know how my children have been during the day.
One of the practitioners is great with my youngest child, she makes sure that my little one has settled smoothly into the nursery.

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Review from Rachel B (Mother of Child) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Twizzle Tops for six months and really enjoys coming. He does lots of varied activities and all the staff are fantastic, especially the ones who work in his room. He also never seems to get bored of the lovely toys and the soft play.
The nursery is also great for parents as
they are very flexible and accommodating.

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Review from Viv B (Mother of Child) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has only just started at this nursery and he is really enjoying himself.
The staff at Twizzle Tops take really good care of him. He is beginning to play with lots of toys with the staff and other babies.

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Review from Hayley B (Mother of Child) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with my daughter's progress. Staff have been really great, always friendly and nice to see they also get excited by my daughter's progress.
Two of the nursery practitioners have been fantastic.

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Review from S R (Mother of Child) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has enjoyed the time he has had with this nursery. He has made many friends and the staff have all been amazing.
It will be sad to leave in August.
Big shout out to all the staff for your help and support.
Thank you.

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Review from Megan T (Mother of Child) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has only been at this nursery a short time and he loves it. He is excited to go to nursery every day and always comes home with a smile on his face which is so lovely to see. It makes me happy that he has such a good time. The staff are always lovely as well.

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Review from Rachel D (Mother of Child) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son absolutely loved this day nursery and they really helped him to transition to a nursery at a primary school. He's so much more confident after being at this nursery. All staff were lovely and communicated well with myself when I came to pick my son up at the end of his session.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Twizzle Tops Day Nursery The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Twizzle Tops Day Nursery The Willows is calculated as follows: ( (139 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twizzle Tops Day Nursery The Willows is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 number of registered child places is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (11)

Charlotte

Charlotte Rospo

Job Title: Nursery Manager

Hi, I am Charlotte; I am the nursery manager of Twizzle Tops Day Nursery, The Willows.
I have been the Manager here since the summer of 2022 and helped facilitate our move to The Willows in January.
I have worked hard to ensure the nursery is a home from home environment for our children. I strive to create solid partnerships with our parents and really enjoy sharing all of the learning and fun we have at the nursery including parent and family events.
My staff team are amazing; they are enthusiastic and passionate about their roles as well as being qualified and motivated educators


Nicole

Nicole Donaghey

Job Title: Deputy Manager

Joined: 2024

Hi I'm Nicole


I am the Deputy Manager at Twizzle Tops The Willows.
I have a lot of management experience and have worked in nurseries for a long time! I love my Job and I am always looking for ways to learn and evolve my practice.


Jenny

Jenny Brooks

Job Title: Room Leader 0-2's

Hi, I’m Jenny,


I have been at Twizzle Tops since May 2022.


I am passionate about working with children and ensuring they feel happy and secure at the nursery while learning.


I believe in creating a fun and exciting but warm and welcoming environment for the children in our care.
I support the manager and staff team in ensuring that every child’s needs are met.


Roisin

Roisin Lee

Job Title: 3rd in Charge/Baby Room Lead

Joined: 2022

Level 3 Childcare


Lucy

Lucy Garraghan

Job Title: 2-5's Room Leader

Level 3 childcare


Leah

Leah Papper

Job Title: Early Years Practitioner

Level 3 childcare


Lamisa

Lamisa Ali

Job Title: Early Years Practitioner

Joined: 2023

Level 2 childcare


Grace

Grace Dear

Job Title: Assistant Early Years practitioner

I am currently working towards my Level 3 Early Years Educator qualification.


Lucy

Lucy Waite

Job Title: Assistant Early Years practitioner

I am starting out a career in Early years education and Twizzle Tops is the perfect place to do this!


Lauren

Lauren Carmichael

Job Title: Assistant Early Years Practitioner

Joined: 2023

Currently studying Level 2


Emily

Emily Caswell

Job Title: Assistant Early Years Practitioner

Joined: 2024

Hi I am Nicole


I am so excited and eager to learn more, I hope to start my qualification soon!! I'm learning so much at Twizzle Tops and I really love being a part of the team here.


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