Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.
Fennies Horley, Albert Road has a Review Score of 8.8 (8.799) out of 10, based on 16 reviews in the last 2 years. Over all time Fennies Horley, Albert Road has 59 reviews.
Review from D D (Mother of Child) published on 3 March 2025
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Holly F (Mother of Child) published on 3 March 2025
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Jenniffer C (Grandmother of Child) published on 3 March 2025
Submitted via Website •
Report
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road
Thank you for sharing such a heartwarming review! We're delighted to hear that your granddaughter has had such a positive start in the baby room at Fennies Horley. It's wonderful to know that our caring team, especially her key person, has made you and your family feel so welcome and supported. It's fantastic to hear that you're enjoying the weekly newsletters and lending library too, as we love helping families continue learning at home. Thank you for your kind words, and we're excited to see your granddaughter continue to grow and thrive with us!
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from M B (Mother of Child) published on 10 February 2025
Submitted via Website •
Report
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road
Thank you for your feedback. We value all comments as they help us improve our care and service. We acknowledge that this past year has been a period of transition, and while changes in management and staffing bring challenges, our priority remains providing a safe, nurturing, and stimulating environment. In 2024 and 2025, we've implemented improvements, recognised by Ofsted. Regarding care and supervision, safety is our highest priority. Our staffing levels meet or exceed required ratios, and our qualified team is dedicated to supporting children. The management team is available at the front desk for communication, and their leadership remains active throughout the nursery to support staff, children, and families. We offer a rich curriculum with engaging activities, no TVs, only a smartboard for learning. While some former staff have shown interest in returning, we cannot rehire them for confidential reasons. Thank you for trusting us with your child's care and education.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S S (Mother of Child) published on 27 September 2024
Submitted via Website •
Report
Reply from Fennies Nurseries ., Marketing Team at Fennies Horley, Albert Road
Thank you for sharing your experience with us. It's lovely to hear both of your children attended with us. While it's great to hear that you appreciate the approach to learning and the variety of activities like PE and art, we understand your concerns. We take your feedback seriously and are committed to addressing these issues to enhance the stability and quality of care for all our children. We appreciate your insights. If you have any further concerns that you want to address please don't hesitate to contact us at enquiries@fennies.com.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from R P (Mother of Child) published on 3 September 2024
Submitted via Postal Card •
Report
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road
Thank you for your wonderful feedback! We're so glad to hear that the kindness and support from our team have made your experience as a first time mum easier. It's great to know that the app updates and photos have helped ease your anxiety and keep you connected to your daughter's day. We truly appreciate your recommendation and your kind words about our team.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Sophie O (Mother of Child) published on 13 December 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Rosie R (Mother of Child) published on 27 November 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Beatriz N (Mother of Child) published on 9 November 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Samantha D (Mother of Child) published on 30 October 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Georgia H (Mother of Child) published on 23 October 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Kiri W (Mother of Child) published on 23 October 2023
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Harriet C (Mother of Child) published on 11 October 2023
Submitted via Website •
Report
Reply from Fennies Nurseries . at Fennies Horley, Albert Road
Thank you for taking the time to share your wonderful experience at Fennies Nursery in Horley. We are thrilled to hear that you are pleased with our nursery. We appreciate your kind words about our communication efforts. Keeping parents informed about their children’s activities and progress is essential. It's heart-warming to know that our team went above and beyond to help your son settle into the nursery. Creating a warm and welcoming environment for our children is a top priority, we’re glad to hear that you felt supported during this transition period. Once again, thank you for choosing Fennies Nursery. We look forward to continuing to provide a positive and enriching environment for your son.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Matt H (Father of Child) published on 11 October 2023
Submitted via Website •
Report
Reply from Fennies Nurseries at Fennies Horley, Albert Road
Thank you for taking the time to share your positive experience with Fennies Nursery in Horley. We are delighted to hear that your son has had a great time at nursery and has built a strong relationship with his key worker. We appreciate your kind words about our team. Providing a nurturing and supportive environment for every child is our top priority. We are truly grateful for your recommendation. Once again, thank you for choosing Fennies Nursery, we look forward to continuing to provide a positive and enriching environment for him.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from E F (Mother of Child) published on 14 July 2023
Submitted via Website •
Report
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road
Thank you for bringing your concerns to our attention. We take your feedback seriously and deeply regret that your experience did not meet your expectations. If you would like to discuss your concern further, please do not hesitate to contact enquiries@fennies.com
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from P E (Father of Child) published on 24 May 2023
Submitted via Website •
Report
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road
Thank you for bringing this to our attention. We take all feedback seriously and would like to hear more. Please contact enquiries@fennies.com so we can discuss this further.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Charlotte J (Mother of Child) published on 11 February 2022
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S C (Father of Child) published on 27 December 2021
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Jill P (Mother of Child) published on 24 December 2021
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Ian G (Father of Child) published on 17 September 2021
Submitted via Website •
Report
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
The Review Score of 8.8 (8.799) out of 10 for Fennies Horley, Albert Road is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.174 for Fennies Horley, Albert Road is calculated as follows: ( (133 Excellents x 5) + (11 Goods x 4) + (15 Satisfactorys x 3) + (8 Poors x 2) + (23 Very Poors x 1) ) ÷ 190 Ratings = 4.174
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.625 Points relating to the number of positive Reviews for Fennies Horley, Albert Road is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 number of registered child places is 19.2. 12 Positive Reviews ÷ 19.2 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
Please Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Regional Manager
Nicola has over 30 years of experience working in the Early Years tackling many challenges that the industry regularly presents. Nicola has successfully led teams to achieve ‘Outstanding’ outcomes during inspections and in everyday practice. More recently, she headed up training and quality for a large provider, leading a team of specialists supporting various nursery teams and managers to take steps towards success in providing high-quality childcare.
Job Title: Nursery Manager
What’s a fun fact that makes you stand out?
Simone has 4 children of her own, so whether she’s at work or at home, she’s always providing quality care for children.
What helps you stay connected with your communities?
Connecting with businesses within the local community to help provide opportunities for the children that they wouldn’t ordinarily experience at home.
What’s something you have loved about your Early Years Career so far?
Being able to manage different nurseries, each of which providing different insight into how to best run an outstanding nursery.
What’s your ambition to help improve the Early Years Sector?
For all the children to have the opportunity to reach their full potential.
Job Title: Admissions Executive
What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.
What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.
What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.
How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Horley, Albert Road to verify any information. View our terms and conditions. Fennies Horley, Albert Road has an Enhanced Service – more info.