Partou Merchant Square Day Nursery & Pre-school

13 Harbet Road, Paddington, London W2 1AJ
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9.4 110 Reviews
  • Partou Merchant Square Day Nursery & Pre-school, London
Partou Merchant Square Day Nursery & Pre-school opened in September 2014 as a brand new purpose-built nursery in the newly developed Paddington Basin area. The nursery intends to quickly earn itself a reputation as the leading provider of childcare in Paddington, offering outstanding care to children aged 3 months to 5 years and will be open from 7.30am to 6.30pm Monday - Friday, for 51 weeks of the year (closed during Christmas week).

Merchant Square Day Nursery, is a warm and welcoming nursery providing high-quality care and delivering outstanding outcomes for their children. Offering stimulating and engaging spaces for children to grow and develop in, with lots of natural resources providing fantastic opportunities for children to explore, play and learn.

Merchant Square Day Nursery, follow a simple ethos where they believe that children should be allowed to be children and the adults who look after them should believe that too. They use real and authentic items in play which provides many more learning opportunities and encourages children to have proper experiences.

Merchant Square Day Nursery believes in nurturing children’s individual interests to help them develop and grow in all areas of their education and well being. Learning through play is at the heart of everything that they do.

Freshly prepared meals are provided onsite, catering for allergies and special dietary requirements.

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Care Provided by Partou Merchant Square Day Nursery & Pre-school

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Bozena Herbut (Nursery Manager)
  • Number of Childcare Staff
  • 16
  • Total Places for Children
  • 60
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas

Partou Merchant Square Day Nursery & Pre-school Reviews (110)

Total of 110, showing 41-60
9.4

Partou Merchant Square Day Nursery & Pre-school has a Review Score of 9.4 (9.416) out of 10, based on 9 reviews in the last 2 years. Over all time Partou Merchant Square Day Nursery & Pre-school has 110 reviews.

Overall Experience

  • 85
  • 23
  • 1
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Review from R H (Mother of Child) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves this nursery! She adjusted really well and is always really happy to get ready to go. The team there always seem really engaging and the nursery is very clean which is non-negotiable for me. I wish that we could leave the buggy and have more photos and better quality photos on the
Tapestry app, maybe videos too.

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Review from V C (Mother of Child) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with the nursery, the staff and the care. Our daughter has started at three months old and is smiling every morning. Every nursery practitioner has been very attentive to her care, settle and advance. We would really recommend the nursery.

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Review from J P (Father of Child) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have loved the experience so far. Our son enjoys going to the nursery daily and always doing different activities.

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Review from T L (Mother of Child) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to Merchant Square Day Nursery for the past 20 months. He has recently left due to our family moving out of London.
I couldn’t have been more impressed with this nursery. The staff were always been so attentive, friendly, warm and helpful. I never had any doubts or worries when
dropping my son off in the morning. I knew he was being looked after to the best standard every day. The nursery always appeared so clean and tidy, the food was varied and healthy and the activities were imaginative and stimulating. I always looked forward to seeing what fun my little one had been up to on the online learning journal every night!
I am very sad that my son has left, I think it will be hard to find a better nursery. Thanks to all the wonderful hard-working staff who have shown so much love and care.

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Review from Vivian O (Great Aunt of Child) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece was in London for holiday and her hotel was opposite the Merchant daycare. Her 2-year-old daughter was welcomed to the daycare and she enjoyed herself thoroughly. I appreciated the warm and safe care provided to my niece and her daughter. I was delighted at the good understanding given to my
niece when they had to leave London abruptly and cut their holiday short because of the National lockdown. The managers were exemplary and empathetic. Surely I encourage a visit to the daycare for your young tots if in central London.

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Review from A G (Mother of Child) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to take the opportunity to say goodbye on behalf of my son who had his last day at nursery last Thursday and to say thank you for all the great care he received from you. My son spent 2 years attending Merchant Square and he was very happy there. He enjoys his days there, learnt many new
things, made good friends and loved all his teachers. We are very grateful for the loving way he was cared for, we always felt he was in good hands. My son will miss his friends and all staff.

Reply from Lehanie Moller, Manager at Partou Merchant Square Day Nursery & Pre-school

He is such a kind and caring little boy and we will miss him dearly!
We want to wish him and his family al the best!


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Review from D Z (Father of Child) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.
Detailed procedure - gives us confidence about our baby safety.

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Review from Steve (Father of Child) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended the Merchant Square Day Nursery for two years and really enjoyed it. His key persons were exceptional and exceeded my expectations when it came to their commitment and care about the children. I would highly recommend this nursery.

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Review from Laura P (Mother of Child) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with this nursery. Our son enjoys coming here on his set days. The nursery practitioners are friendly and very capable. We've seen our son develop well since starting here.

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Review from Kaya S (Mother of Child) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not risk sending your child to this nursery.
It looks all well and good and they say the right things. However, the truth is they have poor safeguarding practices.
The Merchant Square Nursery does not follow protocol. They do not follow procedures when nurturing or facilitating a safe environment
for young children.
They will smile in your face and say the correct thing but they are incapable of providing a safe accountable environment and educational experience for children whilst you are not there.
I really would not risk it. Just because it looks nice - doesn’t mean things are as they seem here.

Reply from Marcia Viccars, Operations Director at Partou Merchant Square Day Nursery & Pre-school

Dear Kaya
I wanted to respond to your review as the Childcare and Education Director of the Nursery and as the person who worked with you when you initially made a complaint about the nursery. I am sad to see your negative review here on Day Nurseries and sorry that, despite working with you to understand the concerns and investigate these, you are not satisfied with our findings and conclusions and have chosen to express this on this platform.
I would like to reiterate that the findings of the investigation into your complaint along with the comments from our recent Ofsted inspection this year - undertaken the month before your initial complaint - do not share the same view as your review and this is echoed in the other positive reviews left here by other families.


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Review from Rebecca G (Mother of Child) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has attended Merchant Square Nursery for just under 2 years and started at 4 months old. At each stage of her development, from the baby room to the 2-3s, she has received the best of care. Every nursery practitioner has been attentive, patient and skilled in helping her to settle and advance.
The staff have always answered any questions promptly and kept us informed at every step. I would highly recommend this nursery.

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Review from Ana Z (Mother of Child) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased and excited about all the changes that have been made in the nursery in the new year including better toys, cleaner facilities, more engaging and more interesting activities, involvement by the carers, etc. Our son really seems to be enjoying going to the nursery and we can see that
engagement from the nursery translating into our home and our home activities. Thank you very much and we are very supportive of you continuing in this way in the future.

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Review from Mariaan D (Mother of Child) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We love Merchant Square and our daughter has learned so much in the preschool room, in particular. The staff are caring and kind, and a previous period of high staff turnover seems to have stabilised.

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Review from Rim F (Mother of Child) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly rate it more than 5 stars if I had that option.
All my 3 children had been to Merchant Square Nursery. Now my youngest is attending during the critical situation of COVID-19, and I am more than happy with the way they are handling the situation.
Especially with the restricted contact,
they upload the child's pictures and daily report to the app for us parents to see.
It is certainly a safe place and properly secured with several points of security to minimise any risk.
I am also happy to see the massive improvement with my child, he is starting to talk, make sentences, he also has great manners (please and thank you). I am happy to see that he is learning and also enjoying his time there. He is very excited to go to nursery and certainly loves everyone, which means that he is given proper care.
All in all, it is certainly a great place for children, and I trust that our kids are in good hands.

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Review from H G (Mother of Child) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Merchant Square. The staff are so kind and caring, they all know my daughter even those in different rooms. She skips in to see them every day and they are as excited as me when she does new things. It's a home away from home.

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Review from L M (Mother of Child) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in the baby room have really helped to settle my son in. The feedback of his days in the baby room are always positive and he is really progressing. Thank you to all the staff in the baby room.

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Review from E B (Mother of Child) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the level of care our children are experiencing at Merchant Square. They are happy and enjoying their time at the nursery. They have plenty of learning opportunities through play. The environment is safe and staff are friendly and caring.

Reply from Lehanie Moller at Partou Merchant Square Day Nursery & Pre-school

Thank you for sharing your view, we appreciate it.


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Review from S S (Mother of Child) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with all the care our son receives here. He has made great progress due to the knowledge and kindness of the baby room staff.

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Review from Satheesh J (Father of Child) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter enjoys attending the nursery and looks forward to each day. The staff are friendly, relaxed and caring.

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Review from S I (Mother of Child) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the nursery. Our daughter has been in the baby room for 5 months (since 11 months old) and the team have been lovely. The head of the baby room and our key person were our main points of contact but it was lovely that all the staff built relationships with the babies,
so drop off wasn't limited to certain people. The team (staff to management) do well to foster trust. The nursery is clean, things are organised. There is generally a relaxed vibe which we really appreciated. We've been so grateful that we genuinely feel very comfortable with our daughter being at Merchant Square Day Nursery, no stress or guilt at all our end. A really lovely team.

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Current Review Score: 9.4 (9.416)

Overview of Review Score

The Review Score of 9.4 (9.416) out of 10 for Partou Merchant Square Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Partou Merchant Square Day Nursery & Pre-school is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Partou Merchant Square Day Nursery & Pre-school is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Bozena

Bozena Herbut

Job Title: Nursery Manager

I hold a level 4 qualification in Childcare and Education, and I have had the privilege of working with children of all ages during my childcare experience since 2005. I am very proud to be able to work with children in their Early Years; being an educator at the most crucial stage in children’s lives. I believe that the first five years of a child’s life are the foundations that support happiness, health, social skills, and emotional intelligence. I am lucky enough to be in a position where I can inspire, support and provide training to driven and dedicated team members who share our vision.


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