Partou Merchant Square Day Nursery & Pre-school

13 Harbet Road, Paddington, London W2 1AJ
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9.4 110 Reviews
  • Partou Merchant Square Day Nursery & Pre-school, London
Partou Merchant Square Day Nursery & Pre-school opened in September 2014 as a brand new purpose-built nursery in the newly developed Paddington Basin area. The nursery intends to quickly earn itself a reputation as the leading provider of childcare in Paddington, offering outstanding care to children aged 3 months to 5 years and will be open from 7.30am to 6.30pm Monday - Friday, for 51 weeks of the year (closed during Christmas week).

Merchant Square Day Nursery, is a warm and welcoming nursery providing high-quality care and delivering outstanding outcomes for their children. Offering stimulating and engaging spaces for children to grow and develop in, with lots of natural resources providing fantastic opportunities for children to explore, play and learn.

Merchant Square Day Nursery, follow a simple ethos where they believe that children should be allowed to be children and the adults who look after them should believe that too. They use real and authentic items in play which provides many more learning opportunities and encourages children to have proper experiences.

Merchant Square Day Nursery believes in nurturing children’s individual interests to help them develop and grow in all areas of their education and well being. Learning through play is at the heart of everything that they do.

Freshly prepared meals are provided onsite, catering for allergies and special dietary requirements.

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Care Provided by Partou Merchant Square Day Nursery & Pre-school

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Bozena Herbut (Nursery Manager)
  • Number of Childcare Staff
  • 16
  • Total Places for Children
  • 60
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas

Partou Merchant Square Day Nursery & Pre-school Reviews (110)

Total of 110, showing 81-100
9.4

Partou Merchant Square Day Nursery & Pre-school has a Review Score of 9.4 (9.416) out of 10, based on 9 reviews in the last 2 years. Over all time Partou Merchant Square Day Nursery & Pre-school has 110 reviews.

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  • 23
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Review from C B (Mother of Child) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Merchant Square is pushing on child development very well and we really appreciate the effort that all the staff put in to achieve high communication standards with parents.
We are very happy and strongly recommends them.

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Review from I K (Mother of Child) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending the Merchant Square Day Nursery for several months now and I am very happy with the staff and the facilities. The nursery offers a two week settlement period which I found very helpful and it has longer working hours than most others (7:30-6:30) which is very helpful for
working parents. The staff seem very caring and the facilities seem clean.

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Review from Sherry S (Mother of Child) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 15 month old has flourished at nursery. The care and staff and Merchant Square is fabulous. They are very loving and caring. My toddler loves it there and my Husband and I are very happy we chose Merchant Square.

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Review from Ashley A (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Daughter is so happy at Merchant Square! She smiles and lights up every morning we walk in. Her teachers are dedicated and invested in her development! I couldn't be happier with our experience at Merchant Square Nursery!

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Review from Anna L (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a great experience with this nursery. Great staff, very friendly. They listen carefully for any concerns and do their best on trying to improve. My 11 month-old daughter progressed a lot.

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Review from Fumika T (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here are very kind, friendly. I was so impressed. The facility is very clean and safe. My son was crying in the first few days but quickly he got used to the nursery. I believe he was happy to be here. I am sure we can recommend this nursery to my friends.

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Review from Hanako S (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a few nurseries, I felt this one was the most professional, organised and friendly. They accommodate requests for changes in attendance days immediately and respond to any queries quickly. Staff seem to have excellent communication amongst themselves so even if my child's key person is
away there is always someone else present who understands my Childs needs, tends to them and continues any specific developmental play or dialogue. Their feedback is thorough and my child seems to be very happy there.

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Review from M N (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been very pleased with this nursery so far. It offers our son a safe and stimulating environment. We have been given good feedback on our son's development and learning process. Staff is very kind and understanding.

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Review from Aleya A (Mother of Child) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My babies were very well looked after at this nursery. They develop very confidently and smoothly through their stay, very friendly and knowledgeable staff, very caring for the kids safety and development. I couldn't expect a better care for my kids.

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Review from J A (Mother of Child) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review relates to my son's key person. I was very apprehensive putting my only child into nursery having spent nearly a year off work with him.
But my son is extremely happy whenever he sees his key-worker, putting me at ease, He is happy to go off and play with her and she knows how to settle him
and introduce new things to him that he doesn't do at home. She keeps me up to date with his progress with videos and is happy to implement any new things I ask her to. Couldn't be happier and my son loves her too (which makes mummy a little jealous).

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Review from Janet I (Mother of Child) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great very supportive, kind and welcoming. Pleased with my daughter's progress.
The staff are encouraging and actively involved as my daughter who started off very shy in daily activities they have now enhanced her programme and confidence. Staff and management listen to parents and our needs
and concerns.
My daughter's key worker has been amazing, always smiling and welcoming. I do not look back when I leave my daughter with her because she is extremely professional and caring.

Reply from Onika Edwards, Nursery Manager at Partou Merchant Square Day Nursery & Pre-school

Thank you for the lovely review.


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Review from Sherzad S (Mother of Child) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an amazing experience at Merchant Square Day Nursery. Our daughter is so happy and is very well looked after. She loves the staff and the activities. The nursing facility is great. Lovely rooms and toys. The activities they do with the babies are great. Messy play playing, in the sand and
play dough. Our daughter loves the food as well.

Reply from Onika Edwards, Nursery Manager at Partou Merchant Square Day Nursery & Pre-school

Thank you for the lovely review.


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Review from K P (Mother of Child) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter attended the nursery two mornings a week from 1.5 to 2 years old. We chose the nursery because it was clean and convenient and the staff were attentive, friendly and cared a lot about our daughter. Our experience was unequivocally positive - our daughter loved it and learnt a lot and we
found the staff to be professional, flexible, responsive, caring and easy to talk to. A play orientated and child orientated, happy place, highly recommended.

Reply from Onika Edwards, Nursery Manager at Partou Merchant Square Day Nursery & Pre-school

Thank you for the lovely review.


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Review from Shaila K (Mother of Child) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has loved Merchant Square Day Nursery since he started and we have been delighted with the care and attention paid to him. We really appreciate the relaxed and friendly atmosphere. We also loved the allowance of free play and the abundance of messy play that we prefer to avoid at home! Would
thoroughly recommend.

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Review from Marwa H (Mother of Child) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery and staff have been amazing in supporting my son and myself since day one. They helped me finally be away from my son for a few hours (or full day) without him getting upset. I have been able to return to work thanks to this nursery and its lovely staff. I have also seen amazing improvement
my son's speech and behaviour which is very noticeable and very much appreciated.

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Review from Vjera F (Mother of Child) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We simply love the nursery and the staff here. Both my son and niece go here and they are learning so much. Staff are so lovely and reassuring. My son comes back at the end of the day with new songs/moves.

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Review from Deborah B (Mother of Child) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been attending Merchant Square Day Nursery for about a year and I can't express how happy I am with the care that is given to my child. Every day she gets so excited as we make our way to the nursery and I feel so happy that my child is happy to be in an environment where she is cared and
loved by all the staff members. I would recommend this nursery to any parent who is currently looking as you will be very happy with your choice.

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Review from I W (Mother of Child) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Merchant Square Nursery, from the moment I walked in, the reception was very warm and friendly. My 2-year-old daughter has developed amazingly well and is greatly looked after and cared for by the very attentive, well-trained and caring staff. The staff are very tuned-in to each individual child
and I especially like the fact that they have a key person policy. Every day I collect my child, I get the daily feedback on her meals and activities. The staff are also hands-on on all of their reports and are even as thorough as to documenting step by step through visuals of your child's progress and that enables staff and parents to work on and adjust to make the child's development better. Much gratitude to the nurturing and care that my child receives I cannot recommend this nursery even more.

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Review from Hanan A (Mother of Child) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merchant Square Nursery and Pre-school is perfect. They know how to deal with children and develop children's skills. My son enjoys his day at school and I notice the difference in him every day (comes to me with new experiences). I recommend them. They are the best.

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Review from J S (Mother of Child) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really like Merchant Square Day Nursery for several reasons:
1. Their indoor/outdoor room is perfect for a place like London (daylight without the danger of traffic, etc).
2. The entrance is more buggy-friendly than many others I've seen (no steps, actual storage cupboard, etc).
3. Great opening
hours (7.30 am - 6.30 pm) and no term breaks
4. Very friendly staff and a great chef
Sometimes their communication is not the greatest, but I'd rather have them be brilliant with the children than be perfect office employees!

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Current Review Score: 9.4 (9.416)

Overview of Review Score

The Review Score of 9.4 (9.416) out of 10 for Partou Merchant Square Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Partou Merchant Square Day Nursery & Pre-school is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Partou Merchant Square Day Nursery & Pre-school is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Bozena

Bozena Herbut

Job Title: Nursery Manager

I hold a level 4 qualification in Childcare and Education, and I have had the privilege of working with children of all ages during my childcare experience since 2005. I am very proud to be able to work with children in their Early Years; being an educator at the most crucial stage in children’s lives. I believe that the first five years of a child’s life are the foundations that support happiness, health, social skills, and emotional intelligence. I am lucky enough to be in a position where I can inspire, support and provide training to driven and dedicated team members who share our vision.


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