YMCA Nursery Woolston

Centenary Quay, Victoria Road, Woolston, Southampton SO19 9EF
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9.8 45 Reviews
  • YMCA Nursery Woolston, Southampton
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Care Provided by YMCA Nursery Woolston

  • Type of Service
  • Day Nursery – Voluntary / Not for Profit Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Sarah Fuller (Manager)
  • Number of Childcare Staff
  • 22
  • Registered Charity Number
  • 1090981
  • Total Places for Children
  • 108
  • Age Range
    • from 0 years 4 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays, 1 week between Christmas & New Year

Funding & Fees Guide for YMCA Nursery Woolston

  • Full Day Care (Includes mid-morning snack, hot lunch, afternoon snack & consumables) 8am to 6pm £75.20
    Morning Session (Includes mid-morning snack, hot lunch & consumables) 8am to 1pm £46.55
    Afternoon Session (Includes afternoon snack & consumables) 1pm to 6pm £44.85

  • Please contact our team if you have any enquiries
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YMCA Nursery Woolston Reviews (45)

Total of 45, showing 21-40
9.8

YMCA Nursery Woolston has a Review Score of 9.8 (9.809) out of 10, based on 21 reviews in the last 2 years. Over all time YMCA Nursery Woolston has 45 reviews.

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Review from Katie D (Mother of Child) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl (aged 19 months) attends this nursery once a week, she has done since she turned 1. The staff are also lovely and friendly. My daughter loves going and it's never a problem getting her there. There is always such a happy feeling about the place.
Also, I like the regular updates they
give on the app, meals, nappy changes, activities and photos. I would recommend this nursery 100%.

Reply from Georgia Ellison, Recruitment Coordinator at YMCA Nursery Woolston

Thank you so much for taking the time to write up this lovely review of our YMCA Nursery Woolston.
It is always a pleasure to receive such a rewarding review for the nursery as the staff love what they do and deserve all the positive recognition.


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Review from Nadia M (Mother of Child) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is absolutely fantastic! My nearly four year old has been attending since she was 9 months old and my one year old has just started. The staff are friendly, kind, approachable, enthusiastic and always child focused! They have always made me feel confident that my children are extremely
well cared for and happy. They also encourage my children to try new experiences whilst developing their social skills. The environment is always clean, safe, bright, cheerful and inviting. They make regular changes to features to keep things new and interesting for the children. The outside garden area is brilliant. Play equipment includes a slide, sandpit and trikes. The staff encourage the children to spend as much time outside as the weather allows.

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Review from Chloe M (Mother of Child) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending YMCA, since he was 1.5 years old, he is nearly 5 and about to start school. So he’s been lucky enough to go through the baby room, toddler room and preschool and everyone we’ve met on the way have been amazing with him. The staff here have always been so helpful, as a first-time
parent picking a nursery was so nerve-wracking. I visited so many but here was just perfect. I always know what he’s done with his day and what he’s eaten and for me, when choosing a nursery this is exactly what I was looking for. The staff are so friendly and willing to help and always greet us with a smile and every question or query has always been dealt with. If my son went in unsettled in the morning, the staff have always called to let me know he was fine straight after I've left, which has always been so appreciated. Every staff member we’ve met has always been so lovely and friendly towards us and all my questions and queries have been dealt with straight away.

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Review from Charlotte H (Mother of Child) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication from the nursery about all aspects of the care provided, meals, activities, childs progress. My son has really flourished during his time at nursery and I am often impressed with the new skills he has learned.

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Review from E C (Mother of Child) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to YMCA Nursery Woolston for 18 months now and he absolutely loves it. All the staff are so friendly and caring. There are always lots of activities and things for him to do. They go out of their way to accommodate my son's needs. I can't imagine him going anywhere else.

Reply from Alison Murray at YMCA Nursery Woolston

Thank you for your feedback. We are so pleased to hear that your child and family value the settings.


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Review from Smitha V (Mother of Child) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terribly disorganised management who had no clarity. They failed to transition my kid to preschool systematically from allocating a key person in managing the funding process.
I was always in doubt why the 4:1 not followed which should be the standard. It used to be some random person handing over
my kid and as a result, no one knew how she was. At last, I pulled my kid out as she expressed herself that she's not happy there. On the last day, My kid was crying badly and no one knew what happened! It wasn't acceptable as I know she wouldn't cry on petty matters.
The days at YMCA were emotionally draining for her, no learning curve, no activities to engage her. Their parent zone updates were a joke. Prior management was pathetic. They had no courtesy and absolutely rude. They have to be inclusive and accommodating to the parents who trust them with their young kids. For those little ones, they are at the crucial age of observing and learning. I am very glad that I moved her out timely.

Reply from Lucy Karsenbarg at YMCA Nursery Woolston

Thank you for taking the time to provide us with this feedback. We are sorry that you have left the setting with such concerns. After our conversation, we hope this has helped to reassure you about some of these issues. We wanted to take the time to respond to your review with some clarification to the main concerns.


The Nursery is always staffed to ratio of 1:3 in babies, 1:4 in toddlers and 1:8 in preschool. Rotas are provided weekly to make sure at all times these legal requirements are met.
Weekly planning and continuous provision is in place in each room providing the children with a variety of exciting learning experiences that match the individual child’s developmental needs and next steps.
We strive as a setting to provide the best possible care for our children and we are truly sorry you feel this was not the case with your child. We, of course, take any feedback seriously and use this to inform our practice and improvement plan moving forward.


We wish you all the best for the future and are here to continue to discuss concerns if required.


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Review from Alison M (Mother of Child) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The key person approach in the baby room is excellent. They know my child really well and support all his developmental needs as well as dietary.


They go on lots of walks which I love as he gets to go and explore the world around him.


They have lots of space to explore and do lots of messy activities.


I

really like the new parent zone app that allows me to see each day how much food, milk, nappies and sleep he has had plus observations and photos.

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Review from Abi R (Mother of Child) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have one child in Babies (0-2 years) and one child in pre-school (3-4 years). They have been going for one year today and we have never had an issue with either child/room. Both children absolutely love nursery and have formed lovely relationships with their key workers. The play is varied, fun and
thoughtful and they get to play lots in the garden which was refurbished last year. I could not recommend this nursery more. Having siblings in the same nursery brings comfort to my husband and I as we know they get the opportunity to see each other throughout the day. I’ll be sad when my daughter leaves preschool in September for school and only hope she can form similar relationships with her teachers.
Every member of the team is cheerful and helpful, including ones you may not see like the accounts team. Plus they eat so well, so many snacks and a good variety of main meals, some are themed too! Thank you YMCA Woolston!

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Review from A C (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall YMCA Nursery Woolston is a lovely nursery and the staff are brilliant and my daughter absolutely loves it there. Strongly recommend YMCA Nursery Woolston to any parent that is looking for a supportive, secure and caring environment.

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Review from Ria M (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended since January and I'm very happy with the range of resources, access to outside activities, trips around the area and activities set up by the staff. All the staff working with my son genuinely care about his wellbeing and have built strong bonds with him. He's in great hands and
has lots of opportunities to develop.

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Review from Vivian R (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very friendly and my son is always looking forward to going to nursery and he learns new things every day. The environment is very clean, I am happy to recommend the nursery to family and friends.

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Review from Mike W (Father of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has a great time at YMCA Nursery Woolston in the toddler room and always comes home with a big smile on her face. Our daughter has a really good relationship with her key worker. We get lots of updates about the fun things she is doing and how she's developing. We couldn't be happier, thanks
for looking after our daughter so well.

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Review from Sarah T (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My child started in the baby room in March, he absolutely loves it. The staff are welcoming and caring and very approachable. Immediately they set my mind at ease and my child settled quickly. Would definitely recommend this nursery and can't praise the baby room staff enough.

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Review from Hannah B (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has attended this nursery since he was 9 months old. We have experience of both the baby room and the toddler room. Both settings have provided excellent care, with the staff fully engaged with the development of each child. The space is fantastic with a great outdoor environment. They are
always doing interesting activities, which are both fun and educational. We have no complaints and would thoroughly recommend nursery to other parents.

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Review from Katie F (Mother of Child) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at nursery here since he was 9 months old and has been so well looked after from the very first day. He has made lovely friends and I see such a developmental change over the two days a week he goes as he is so active and always being engaged.


I’ve always got the impression the key

workers have a genuine bond with the children.

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Review from Claire (Mother of Child) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended the nursery for the last 18 months and has recently moved into the toddler room. He has developed leaps and bounds since starting at the nursery in every way. He has become a happy, confident and adventurous little boy. My son cannot wait to get to nursery in the morning and enjoys
every moment of his day.
It's extremely reassuring to know that all the staff are on hand to help with anything that is asked of them, even the odd mummy requests! I could not have asked or wished for anything more since returning to work full-time.

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Review from Eleanor H (Mother of Child) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery. Very flexible and friendly. It has helped my son in interacting and playing with others. The staff are great and I feel very happy with the care they provide.

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Review from C A (Mother of Child) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We got "the feeling" as soon as we walked in on our initial visit to the YMCA Nursery Woolston and both my husband and I knew immediately that this was the right place for our daughter. She settled in really quickly and enjoys spending time with her key worker and other members of staff. There is a
wide range of activities and they spend lots of time in the outside play area and trips to the park when the weather is nice. We are kept updated with a handover at the end of each day (what activities they have done, what she has eaten and how long she has slept etc) and gets lots of pictures on tapestry, so we can see what she has been up to. Highly recommended.

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Review from Gemma H (Mother of Child) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended YMCA Woolston for a year now and has recently progressed to the toddler room in this year. The staff have always been happy and helpful and respectful showing genuine care and concern for my daughter's well-being and progression and development. My daughter loves it here and
gets excited when we arrive. There is always some fun activity going on and they often take the children out to local points of interest.

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Review from F A (Mother of Child) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the best nursery in the area. My son and daughter always loved coming here. All the staff are very good and co-operative. I will give 10 out of 10 to this nursery, because its so good. If any mother is worried and looking for the best nursery in the area, the I would definitely recommend this one.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for YMCA Nursery Woolston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for YMCA Nursery Woolston is calculated as follows: ( (209 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 245 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for YMCA Nursery Woolston is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 21 Positive Reviews ÷ 21.6 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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