Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.
Fennies Epsom, Hook Road has a Review Score of 8.9 (8.900) out of 10, based on 17 reviews in the last 2 years. Over all time Fennies Epsom, Hook Road has 52 reviews.
Review from A S (Mother of Child) published on 29 April 2025
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5.0 out of 5
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Review from V P (Mother of Child) published on 23 April 2025
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5.0 out of 5
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for your lovely feedback! It's such a joy to hear that your son runs into nursery each morning with so much excitement, that truly says it all. We're so proud of our team for the care and attention they give to each child's individual needs, and it's wonderful to know you feel confident and happy leaving him in our hands. Thank you for being part of the Fennies family! We love watching him grow, learn and build those special friendships every day.
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Review from K S (Mother of Child) published on 17 April 2025
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5.0 out of 5
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for your heartfelt review. We're delighted to hear how much your daughter has grown in confidence and development since joining the baby room. It's always such a joy to see children flourish with the support of a caring, patient and creative team, and we're so glad she's formed lovely bonds with both the team and her peers. As a first-time parent, we know how important that sense of comfort and trust is. Thank you for allowing us to be part of this journey with your family.
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Review from Hannah F (Mother of Child) published on 11 April 2025
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1.0 out of 5
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Review from D H (Father of Child) published on 8 April 2025
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1.0 out of 5
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Review from Matthew B (Father of Child) published on 31 March 2025
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5.0 out of 5
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your wonderful review! We're so pleased to hear how happy you've been with Fennies Epsom and that your daughter has settled in so quickly. It's fantastic that the team has been able to provide regular updates and make you feel comfortable and reassured.We're especially glad to hear that her key worker has been such a positive influence and that your daughter enjoys her time with them every day. Creating a safe, happy and fun environment is at the heart of what we do, so it's great to know that you feel confident in the care your daughter is receiving.Thank you for sharing your experience, and we're so grateful to be part of your daughter's Early Years journey!
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Review from R N (Mother of Child) published on 24 March 2025
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5.0 out of 5
The entire staff is wonderful, creating a warm and engaging environment where children thrive. We've seen remarkable progress in her development, hitting key milestones with confidence, and it's clear how much effort the team puts into fostering growth and independence. She comes home every day happy and exhausted from all the fun and learning!
Knowing she is in such loving and capable hands gives us complete peace of mind. We are so grateful to Fennies Epsom for providing such a nurturing and enriching experience. Thank you for everything you do!
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your heartfelt review! It's so wonderful to hear how much your daughter has loved her time at Fennies Epsom from such a young age. Building strong relationships and creating a warm, engaging environment where children feel safe and nurtured is at the heart of what we do, so your kind words truly mean a lot.We're thrilled to hear about the incredible progress she's made, growing in confidence and hitting key milestones. It's fantastic that she comes home happy (and exhausted from all the fun and learning!). Knowing that you feel such peace of mind is the greatest compliment we could receive.Thank you for your support! We're so grateful to be part of your daughter's journey!
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Review from S R (Father of Child) published on 24 March 2025
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5.0 out of 5
The management team is excellent - always approachable and supportive, making sure everything runs smoothly. It's so reassuring to know my child is in such good hands.
Overall, it's a brilliant nursery, and I'd highly recommend it to any parent looking for a safe and caring place for their little one!
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your wonderful review! We're so happy to hear that both of your children have had such a positive experience at Fennies. Seeing them grow in confidence and learn new things each day is exactly what we strive for!It's fantastic to know that our team's care and dedication have stood out to you, and we truly appreciate your kind words about our management team. Providing a nurturing, fun and supportive environment is our top priority, and we're so glad that you feel reassured knowing your child is in good hands.Thank you for your recommendation, it means a lot to us!
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Review from D A (Mother of Child) published on 24 March 2025
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5.0 out of 5
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your thoughtful review! We're so happy to hear that your experience at Fennies Epsom has been so positive. It's wonderful to know that your child has felt happy and supported since starting in the baby room, and that the team have always been attentive and communicative, especially during those wobbly drop-offs!We appreciate your understanding regarding the busy pick-up times and space, and we're thrilled to hear that it hasn't impacted the quality of care your child receives. Our team works hard to ensure every child's needs are met, regardless of how busy the day may be.Thank you again for sharing your feedback! We're so pleased to be part of your child's Early Years journey!
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Review from H T (Mother of Child) published on 14 March 2025
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5.0 out of 5
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your amazing review! We're so pleased to hear how much your girls love their time at Fennies Epsom and that they've built such strong bonds with our dedicated team. Knowing that they're thriving in our warm and nurturing environment means the world to us. Our team is passionate about providing exceptional care and supporting each child's development, so it's wonderful to hear how much your daughters have grown. Thank you for your kind words and for trusting us with your girls' Early Years, we're so grateful to be part of their journey!
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Review from Hansa R (Mother of Child) published on 21 November 2024
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4.0 out of 5
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your kind words. It's wonderful to hear how much your son has thrived at Fennies Epsom over the past two years. Supporting children's development and fostering a love for learning is at the heart of what we do, so it's great to know he's enjoying new experiences every day. We're grateful for your trust in us and look forward to continuing to support his growth.
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Review from S K (Mother of Child) published on 3 September 2024
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5.0 out of 5
Reply from Fennies Nurseries, Marketing Team at Fennies Epsom, Hook Road
Thank you so much for your lovely feedback! We're thrilled that both of your girls have flourished and that they're enjoying the variety of activities, from garden time to Pilates and trips out. It's great to hear that our team has been able to support their development, especially with potty training and preparing your oldest for school. We truly appreciate your kind words and the trust you've placed in us!
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Review from A G (Mother of Child) published on 8 December 2023
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1.0 out of 5
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
We are sorry to hear your opinions regarding Epsom. Like all childcare providers, it is our responsibility to address any concerns raised in relation to injuries on a child. The management team were obliged to meticulously adhere to our established safeguarding policies, along with guidance from local authority professionals. There appears to have been a misunderstanding regarding the communication expectations between us and what was left unresolved. Rest assured, we will follow up with you to address this matter.
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Review from J S (Mother of Child) published on 4 December 2023
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5.0 out of 5
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Review from John R (Father of Child) published on 24 November 2023
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5.0 out of 5
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Review from Louise B (Mother of Child) published on 22 November 2023
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5.0 out of 5
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Review from T O (Mother of Child) published on 21 September 2023
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5.0 out of 5
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your kind words about Fennies Epsom. We truly appreciate your feedback and are touched by your sentiments. Creating a loving and supportive environment for our children is of utmost importance to us, and we’re glad to hear that our staff’s dedication to ensuring the happiness and safety of the children has made a positive impact. We understand that transitions can be bittersweet, and we’ll miss your children too. We’re grateful for the trust you placed in us during your time at Fennies.
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Review from J N (Mother of Child) published on 28 April 2022
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5.0 out of 5
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Review from Victoria R (Grandmother of Child) published on 11 February 2022
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5.0 out of 5
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Review from Elspeth L (Mother of Child) published on 6 January 2022
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5.0 out of 5
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The Review Score of 8.9 (8.900) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.252 for Fennies Epsom, Hook Road is calculated as follows: ( (135 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (22 Very Poors x 1) ) ÷ 202 Ratings = 4.252
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.648 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 14 Positive Reviews ÷ 21.6 = 0.648
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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There are currently no awards/recognitions posted yet for Fennies Epsom, Hook Road
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Job Title: Nursery Manager
What’s a fun fact that makes you stand out?
Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.
What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.
What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.
What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.
Job Title: Deputy Manager
What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.
How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.
What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.
What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.
Job Title: Admissions Executive
What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.
What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.
What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.
How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Epsom, Hook Road to verify any information. View our terms and conditions. Fennies Epsom, Hook Road has an Enhanced Service – more info.
