Fennies Epsom, Hook Road

The Old School House, 1a Hook Road, Epsom KT19 8TH
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8.8 45 Reviews
  • Fennies Epsom, Hook Road, Epsom
Fennies Epsom is only a short walk from Epsom train station.

Friendly staff help children to grow in confidence and thrive while having lots of fun.

Nutritious meals are provided.

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Care Provided by Fennies Epsom, Hook Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Number of Childcare Staff
  • 31
  • Total Places for Children
  • 108
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & the Christmas period

Funding & Fees Guide for Fennies Epsom, Hook Road

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Fennies Epsom, Hook Road Reviews (45)

Total of 45, showing 1-20
8.8

Fennies Epsom, Hook Road has a Review Score of 8.8 (8.821) out of 10, based on 10 reviews in the last 2 years. Over all time Fennies Epsom, Hook Road has 45 reviews.

Overall Experience

  • 37
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Date Published

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Review from H T (Mother of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my girls have been attending Fennies Epsom for over two years, and I couldn't be happier with the experience. They absolutely love going to nursery and have formed such strong bonds with the incredible teachers. The care, support, and attention to their personal development have been outstanding
- it's amazing to see how much they've grown. The entire team at Fennies goes above and beyond, creating a warm, nurturing environment where the girls truly thrive. I can't recommend this nursery highly enough. A huge thank you to the wonderful team at Fennies - you are simply the best!

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road

Thank you for your amazing review! We're so pleased to hear how much your girls love their time at Fennies Epsom and that they've built such strong bonds with our dedicated team. Knowing that they're thriving in our warm and nurturing environment means the world to us. Our team is passionate about providing exceptional care and supporting each child's development, so it's wonderful to hear how much your daughters have grown. Thank you for your kind words and for trusting us with your girls' Early Years, we're so grateful to be part of their journey!


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Review from Hansa R (Mother of Child) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fennies Epsom is a great nursery for my son who has been attending for nearly 2 years. He has thrived at this nursery and is learning new things each day.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road

Thank you for your kind words. It's wonderful to hear how much your son has thrived at Fennies Epsom over the past two years. Supporting children's development and fostering a love for learning is at the heart of what we do, so it's great to know he's enjoying new experiences every day. We're grateful for your trust in us and look forward to continuing to support his growth.


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Review from S K (Mother of Child) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two girls have been at Fennies Epsom since 2020. Both girls have thrived there thanks to the amazing staff and team. Always willing to go above and beyond! The girls love garden time, pilates, trips out, water play and playing with lots of friends. The staff have been great, especially with potty
training and getting my oldest ready for school

Reply from Fennies Nurseries, Marketing Team at Fennies Epsom, Hook Road

Thank you so much for your lovely feedback! We're thrilled that both of your girls have flourished and that they're enjoying the variety of activities, from garden time to Pilates and trips out. It's great to hear that our team has been able to support their development, especially with potty training and preparing your oldest for school. We truly appreciate your kind words and the trust you've placed in us!


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Review from Rebecca N (Mother of Child) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has now been at Fennies Epsom for almost 5 months and she has developed so much since being there. Deciding to send my daughter to nursery was a big decision to make but the support I have had from the nursery, from making my first enquiry and starting settling sessions to now, has been
amazing. The team at Fennies Epsom are fantastic. They take such special care of each and every child at the nursery, developing lasting relationships whilst supporting their learning and development. My daughter loves her time at Fennies Epsom, making lots of new friends, learning new skills and taking part in all the fun activities. As a parent, I also feel cared for by the staff making me feel listened to and respected. The communication channels are really effective meaning that I can still feel a part of my daughter's day even when I am not with her and any queries I have are immediately responded to. Thank you to all the team at Fennies Epsom for everything you do, you're amazing!

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road

Thank you for your lovely words! We're so happy to hear how much your daughter has developed since joining. We know sending your little one to nursery can be a big decision, and we're glad the support from our team has made it easier. It's great to hear she's enjoying making friends, learning new skills, and participating in activities, and we're pleased that our communication helps you stay connected. Thank you for your kind words and trust in our team!


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Review from S R (Father of Child) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very committed to ensuring the children have the best time and there is a good split between development and playing. Management listens to concerns and acts upon them where necessary. All around a good experience and would recommend it in the future.

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Review from A G (Mother of Child) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We had one of the worst experiences a parent could have. We took my children out of this nursery after 3 months. The managers have an insufficient understanding about bruising in a toddler and a great inability to present a logical argument based on factual information. We were wrongly reported to Social
Services on suspicion of abuse to our 17-month-old. This is because we could not explain (or had not seen) a bruise. They couldn’t explain it either and denied the possibility of occurring under their care, which is just a very dishonest standing. A medical examination was conducted over the period of 6 hours at A&E. This experience from the beginning to end caused a considerable amount of distress to our family. These events offered the perfect opportunity to review their processes. Eg. instead of pressing the high alarm bottom when a bruise is unexplained, record safeguarding concerns like they do in schools with CPOMs programs. There are better Early Years professionals elsewhere.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road

We are sorry to hear your opinions regarding Epsom. Like all childcare providers, it is our responsibility to address any concerns raised in relation to injuries on a child. The management team were obliged to meticulously adhere to our established safeguarding policies, along with guidance from local authority professionals. There appears to have been a misunderstanding regarding the communication expectations between us and what was left unresolved. Rest assured, we will follow up with you to address this matter.


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Review from J S (Mother of Child) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We send both our children to Fennies Nursery and they have been so happy there. One of the reasons we picked Fennies was because their menu includes a huge variety and foods from different cuisines. And we have not been disappointed. On top of that, all the staff that we've interacted with have been
so kind and patient. You can truly feel their love and care for the children. As our elder child moved from baby to toddler to preschool room, he has made lasting relationships with the staff.
Recently, there has been new management in the Epsom branch and personally, I found this change brought renewed energy and engagement with parents. They've introduced weekend activities, parent tea parties and special activities on Friday. We send our children full-time, so being able to feel involved in our children's development during the work week has given us more confidence that sending our kids to Fennies was the right choice. Thank you all for your hard work!

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Review from John R (Father of Child) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter's time at Fennies in Epsom has been amazing. Her caregivers and key people have been invaluable in her growth and have shown warmth and encouragement as she has embarked on her new little journey.

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Review from Louise B (Mother of Child) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been at Fennies Epsom for over 2 years full-time, it's a lovely nursery and the staff are so educated and down to earth. My child is excited to go to nursery every day because she has fun and learns at the same time. She is so happy there!

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Review from T O (Mother of Child) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great nursery Fennies Epsom is. Such loving and supportive members of staff that always went above and beyond to ensure the children are happy and safe.
Both my children will miss Fennies a lot and we are sad our journey here has come to an end.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road

Thank you for your kind words about Fennies Epsom. We truly appreciate your feedback and are touched by your sentiments. Creating a loving and supportive environment for our children is of utmost importance to us, and we’re glad to hear that our staff’s dedication to ensuring the happiness and safety of the children has made a positive impact. We understand that transitions can be bittersweet, and we’ll miss your children too. We’re grateful for the trust you placed in us during your time at Fennies.


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Review from J N (Mother of Child) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little one started in January at 8 months. The team were amazing with his settling in. They were so reassuring to both me and my son throughout the tough first few weeks. He absolutely loves it now and it's so lovely to see how social he is with the team. He eats like a king and from the photos,
he is always doing something different. I am so happy with Fennies Epsom and how welcome we have been made to feel.

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Review from Victoria R (Grandmother of Child) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the workers in the baby room with my grandson always so polite and give really good feedback, the communication is excellent between the staff and me. They work hard to achieve the best for him and I really want to recommend them for an award. Thank you so much Baby Room for looking
after my precious grandson and dealing with my questions. They have worked through hard times with Covid and all the way through they have been professional. Thank you for all your hard work.

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Review from Elspeth L (Mother of Child) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been at Fennies in Epsom since she was 7 months old and it's honestly been such a positive experience. We have watched our daughter go from strength to strength and really thrive under their care. The staff are incredibly engaged and you get detailed feedback at the end of each day.
Our daughter has formed very close relationships with her key workers and many of the other staff and it's a delight to see how comfortable she is in their presence.

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Review from A R (Mother of Child) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Fennies in Epsom for two and a half years and has been in all 3 rooms. During this time, I have been very impressed with all of the areas of care and the general management and environment of the nursery. Staff seem very happy, competent and caring, and management are very approachable.
The level of learning and care, in general, is excellent and they have nearly gone above and beyond regarding the approach to covid 19. Cannot recommend highly enough and we will miss Fennies when he starts school.

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Review from Jenna N (Mother of Child) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little one started in the baby class when she was 18months old, it was hard during Covid not being able to settle her in the new environment but after a week she was so excited to go to nursery, she has since moved to the next class up in January and settled so quickly, the teachers are lovely and
she talks about them constantly. Even asking if she is going to nursery over the weekend. She has learnt and grown so much over the last few months.

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Review from Ella G (Mother of Child) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have mixed views on Fennies as in some ways they are great and in other ways, there are things that could be improved. I think that the girls could take more care of the clothes that we send our son in. A lot of outfits have been ruined by paint and colour pens and we have requested for him to wear
a cover over his clothes when he paints. I have also pointed out that I don't think water play is appropriate during winter but my complaint was dismissed as water play is a part of their curriculum. I don't see how it can be. I agree water play is great during the summer months but not during the winter months. I also don't agree that there are days where the kids are only served vegetarian food. Kids need their meat and fish! I also don't like that the kids are taught French and Spanish especially to the children who are bilingual as this will just confuse them further and I speak of personal experience as I grew up in a home with three different languages.

Reply from Danielle Lilley, Nursery Manager at Fennies Epsom, Hook Road

Thank you for the feedback. We apologise that the various communications you have had with the me and senior team have not provided you with the clarification you require on the issues raised. We would, of course, be happy to meet with you again to explain the Early Years Foundation Stage areas of learning, as well as to go over our Early Year Nutrition Partnership accredited menus.


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Review from Rochelle D (Mother of Child) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so anxious to send my daughter to nursery in October after previously being looked after by family. However, I was immediately reassured by staff and management that despite the tears she would be just fine. They were very understanding and supportive and it was much appreciated. Very quickly
I was at complete ease and I could tell that my daughter was so happy. She had built some beautiful and heart-warming relationships with her teachers and friends and that made me extremely happy. I would 100% recommend this nursery.

Reply from Niamh, Marketing at Fennies Epsom, Hook Road

Thank you for your review and recommendation! It's lovely to hear that your daughter is happy at Fennies and is making relationships with friends and our team.


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Review from M D (Mother of Child) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the level of care our boys receive at Fennies Epsom. The staff are so kind, professional, caring and competent and we have seen our children thrive, develop and come on leaps and bounds. They always run in full of excitement and then at hometime they're full of
stories about all they have done. We love the varied curriculum, the outdoor space, the knowledgeable and friendly staff and the 'home from home' feel. Thank you so much!

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Review from Lucy K (Mother of Child) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Fennies Epsom are absolutely amazing. We've had our little boy go through Fennies Epsom before starting school and now our little girl is there. They have always gone above and beyond to care for our children, listening to what we need and helping our children develop. They have great facilities,
toys, activities and a lovely garden area. Management are very responsive, supportive and have been flexible when we've needed extra dates. Both our children always come home having had fun and I know that they are cared for at Fennies Epsom. Couldn't recommend them more.

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Review from Charlotte A (Aunt of Child) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece loves going to nursery, sometimes I think she would rather be at nursery then with me. I love when my sister sends me photos of her day and every time I see her, she amazes me with her development. She can now recognise and start to spell out her name which is amazing. I would fully recommend
this nursery.

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Current Review Score: 8.8 (8.821)

Overview of Review Score

The Review Score of 8.8 (8.821) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Fennies Epsom, Hook Road is calculated as follows: ( (88 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 119 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.317 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 9 Positive Reviews ÷ 21.6 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (3)

Josie

Josie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?


Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.


What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.


What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.


What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.


Rebecca

Rebecca

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.


How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.


What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.


What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.


Isabella

Isabella

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.


What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.


What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.


How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.


Frequently Asked Questions about Fennies Epsom, Hook Road

What is the Age Range of Children that Fennies Epsom, Hook Road accepts?

Fennies Epsom, Hook Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Fennies Epsom, Hook Road Open?

Fennies Epsom, Hook Road is open: Monday 07:00-18:00, Tuesday 07:00-18:00, Wednesday 07:00-18:00, Thursday 07:00-18:00, Friday 07:00-18:00.

How many Children does Fennies Epsom, Hook Road have capacity for?

Fennies Epsom, Hook Road has capacity for a total of 108 Children.

How far is Fennies Epsom, Hook Road to the centre of Epsom?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Epsom, Hook Road to verify any information. View our terms and conditions. Fennies Epsom, Hook Road has an Enhanced Service – more info.