Fennies Epsom, Hook Road

The Old School House, 1a Hook Road, Epsom KT19 8TH
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8.8 45 Reviews
  • Fennies Epsom, Hook Road, Epsom
Fennies Epsom is only a short walk from Epsom train station.

Friendly staff help children to grow in confidence and thrive while having lots of fun.

Nutritious meals are provided.

Care Provided by Fennies Epsom, Hook Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Number of Childcare Staff
  • 31
  • Total Places for Children
  • 108
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & the Christmas period

Funding & Fees Guide for Fennies Epsom, Hook Road

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.


Fennies Epsom, Hook Road Reviews (45)

Total of 45, showing 21-40
8.8

Fennies Epsom, Hook Road has a Review Score of 8.8 (8.821) out of 10, based on 10 reviews in the last 2 years. Over all time Fennies Epsom, Hook Road has 45 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

My son loves to go to Fennies Epsom. I think Fennies Epsom is one of the best nurseries in Epsom. The staff are great, caring and cheerful. Nutrition is excellent. My son developed so much at Fennies Epsom within six months of being there. I would always recommend Fennies Epsom.

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Overall Experience  Overall Experience 5.0 out of 5

Fennies family welcomed us warmly, after having had unfortunate experiences with local childcare that was supposed to be of a really high standard. On the first instance, we appreciated the facilities (airy spaces, big windows, easy garden access), but also the educational approach and the aesthetics
(minimum use of plastic, natural materials, experiential learning, etc). The manager is making sure all the governmental health and safety standards are regularly reviewed and rightly put in place. This was highly appreciated during the early opening after the Covid-19 lockdown, when we felt our child was in the safest place to return to childcare. All teachers gave their best and have been always prompt to support us in any way they could, being close to our child. And for the food, there are no words on the variety and the quality the school's chef-inspired, with a multinational twist, always following high standards for children's standards. All in all, we will miss Fennies so...

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Overall Experience  Overall Experience 5.0 out of 5

Very professional and helpful nursery staff. Helped me so much during the coronvirus crisis by offering support for my child and peace of mind knowing he was looked after professionally. I found the app used by the nursery a great insight into my childs learning and progress, something I did not encounter
with a previous nursery.

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Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, clean nursery and very well resourced, Staff are very helpful, and have helped my son to settle in although he had a bumpy start due to my son's health issues. They explore activities in which children show interest, while also opening their horizons to new and interesting activities.
I love that staff make the most of the wonderful summer weather and children often play outside

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Overall Experience  Overall Experience 4.0 out of 5

I am really satisfied with the overall care given to my baby.
I am always kept up to date about my son's situation.
Really kind and helpful staff.
Would greatly recommend this nursery to my friends.

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Overall Experience  Overall Experience 5.0 out of 5

Our 2 and a half-year-old attends Fennies.
The teachers are very enthusiastic and caring and it seems that everyone has a lot of fun in the nursery.
The garden is great and the indoors area is large with plenty of activities to engage the kids.
Selection of food offered is very varied and good for
encouraging picky eaters.

Reply from Danielle Hughes at Fennies Epsom, Hook Road

Dear Nick


Thank you so much for your review. We really love the garden space too! I am so glad you and your son are enjoying being part of Fennies.


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Overall Experience  Overall Experience 4.0 out of 5

Staff really caring, communication excellent.
My child seems really happy which is a huge comfort when you have to leave your child for the day.
Staff are always very enthusiastic and have been understanding given my child's medical and on occasion behavioural issues.
Really lovely ladies!

Reply from Danielle Hughes at Fennies Epsom, Hook Road

Thank you for your review. We are so glad your little one is happy and settled at the nursery. The team have loved getting to know him.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic room. My child loves all the staff.

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Overall Experience  Overall Experience 5.0 out of 5

Great staff, very friendly and always happy.

Reply from Danielle Hughes at Fennies Epsom, Hook Road

Dear Rachel


Thank you for your lovely review!


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Overall Experience  Overall Experience 5.0 out of 5

My daughter attended Fennies, Epsom since she was 1 year old and this September she went to school. I have to say the experience we had throughout our time at Fennies was amazing and she has transitioned so well which I put this down to her experience at Fennies. She was so school ready, and this was
from all of the work her key person had invested in her. She knew her phonics, numbers up to 30, she could write her name and could interact with pupils and teachers in a way that has made her very socially confident. The nursery management team create a family friendly environment and I could not recommend this enough.

Reply from Cara Munnery at Fennies Epsom, Hook Road

Dear Kirstie


Thank you for your kind review of our nursery in Epsom. We are so glad that you and your little one enjoyed your time with us and she is doing so well in school. We miss her very much at the nursery.


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Overall Experience  Overall Experience 5.0 out of 5

I have been sending my son to Fennies in Epsom since May 2016 and I have been extremely happy with the nursery and staff. Everyone is very welcoming and they are genuinely pleased to see my son when he arrives in the morning. Activities are very varied, the food menu is excellent and the facilities
are very clean and modern. I have recommended Fennies to my friends and am very happy that I chose this nursery. It is very convenient for the train station if you are commuting into the city, and there is plenty of storage for you to leave your buggy.

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Overall Experience  Overall Experience 3.0 out of 5

This Nursery is having a group of inexperienced staff members. Manager has no vision for the nursery. There is poor communication between parents/manager/staff.
Keyperson of the child is changed very frequently.

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Overall Experience  Overall Experience 5.0 out of 5

My son has attended Fennies for the past 2 years.
It is an amazing nursery with great resources. The staff and management team are friendly and welcoming making me feel relaxed when leaving him.
The building and facilities are by far better than other nurseries locally that I have visited.
Highly
recommend this nursery.

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Overall Experience  Overall Experience 5.0 out of 5

Although my son has just left the nursery, I thought I'd state how happy and comfortable the staff had made him feel there, which automatically made me feel at ease and trusting towards them within my son's care. He had great bonds with both children and staff. I had nothing but positive feedback from
him after an activity fun filled day.
The staff communicate with you really well about the things your child has done during their stay with them. They also took important information about your child i.e asthma/allergies etc. on board very seriously and professionally.
I can't fault the nursery, only recommend!

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Overall Experience  Overall Experience 5.0 out of 5

My daughter started at Fennies in Epsom in July. She is a very shy child and I was extremely nervous about her starting here as I was afraid she wouldn't interact with any children or make friends due to her being very shy at her old nursery and not wanting to talk to anybody except the adults. I'm
so happy with how she is getting on here and her key worker, has made me feel very comfortable and I know she is going to be well looked after in her care.
Now when I collect my daughter at the end of the day I can usually hear her voice chattering away to the other children before I see her and she's always raving about a painting she's done that day. It's amazing to see her with this new found confidence. She raves about her "new school" and even tells me that she "loves her new school". I would recommend this nursery to anybody and can't thank the staff enough for helping her settle in so well.

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Overall Experience  Overall Experience 3.0 out of 5

Happy with nursery staff. Could organise more off-site activities/outings. Happy with extended early/late hours. Expensive compared to other nurseries in the area.

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Overall Experience  Overall Experience 5.0 out of 5

Very grateful to all the staff at Fennies at Epsom for not only looking after my two daughters but also helping in their development. They have come such a long way since starting with Fennies! Thank you so much, girls!

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Overall Experience  Overall Experience 5.0 out of 5

My 3 year old daughter has been attending Fennies on a part time basis since January 2016 and loves her time there. We have noticed significant development in her confidence and abilities since she started.
There is plenty of space in each room and a brilliantly designed outdoor area for the kids
to play in.
Art and crafts, messy play, song time, story time, cake making - all activities are carefully thought through and my daughter loves to recreate them at home.
There have been several changes of management and staff since we started but to positive effect. There is excellent communication and a weekly email update of any nursery news. The food is varied and menus are communicated weekly.
Drop off and pick up are often frantic but the staff always make themselves available to give feedback on how the day went.
Parents are given plenty of opportunities to join in the fun!


More external trips out would be good.
Overall a great nursery, would thoroughly recommend.


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Overall Experience  Overall Experience 5.0 out of 5

My little boy has now been there for 3 months, he found it hard to settle at first but the girls in the Baby room were very patient and reassuring, spending time to talk to my husband and I every day. The Nursery is spotless and can't say a bad word about the resources inside and outside for the children.
The outdoor area is child proof and has an amazing water feature. The parents are given a daily sheet that has all the information on what the children have been up to all day and is nice to see how much effort the staff put into all the activities that the children enjoy.
My little boy eats everything and got to take home sample dinners the chef has made for a new variety menu every month. The security of the nursery is amazing, nobody can get into the nursery without a manager letting you in. I am very happy at this nursery and the staff are lovely, they are very approachable if you have any worries or concerns.

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Overall Experience  Overall Experience 5.0 out of 5

My son attends Fennies one day a week, since attending here his development and speech has improved. He plays alongside other children and has lots of close friends.
The staff that care for him are like a part of the family, they treat him as if he was their own child which makes me feel at ease when
I leave him.

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Current Review Score: 8.8 (8.821)

Overview of Review Score

The Review Score of 8.8 (8.821) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Fennies Epsom, Hook Road is calculated as follows: ( (88 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 119 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.317 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 9 Positive Reviews ÷ 21.6 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Please Contact Us for Latest Vacancies

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Meet the Team (3)

Josie

Josie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?


Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.


What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.


What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.


What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.


Rebecca

Rebecca

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.


How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.


What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.


What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.


Isabella

Isabella

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.


What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.


What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.


How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.