Little Elms Daycare Nursery Greenwich

T2-4 Wood Wharf, Thames Street, Greenwich, London SE10 9FL
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9.7 29 Reviews
  • Little Elms Daycare Nursery Greenwich, London

Care Provided by Little Elms Daycare Nursery Greenwich

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Keisha Shorey (Nursery Manager)
  • Number of Childcare Staff
  • 28
  • Total Places for Children
  • 83
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Early closure (2pm) Christmas eve

Little Elms Daycare Nursery Greenwich Reviews (29)

Total of 29, showing 1-20
9.7

Little Elms Daycare Nursery Greenwich has a Review Score of 9.7 (9.713) out of 10, based on 15 reviews in the last 2 years. Over all time Little Elms Daycare Nursery Greenwich has 29 reviews.

Overall Experience

  • 21
  • 5
  • 1
  • 0
  • 2

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We've been incredibly impressed with the experience our 3.5-year-old son has had at Little Elms Daycare Nursery Greenwich. He has become noticeably more confident, which has been such a joy to see.
One thing we love is the weekend activities they suggest for families. These have been a fantastic way
for us to bond while continuing his learning at home. He also gets hands on with baking pies and cakes, and it's so delightful to hear him list the ingredients of the recipes they've made together.
His fine motor skills, he has an excellent pen hold and creates beautiful paintings.
His language skills have also grown, he now speaks in full sentences and communicates his thoughts clearly.
As a naturally curious child, the science experiments they do with him are a perfect fit. They encourage his inquisitive nature and keep his interest in learning alive.
Overall, Little Elms has been a nurturing, engaging and inspiring place for our son and we're grateful for the positive impact it has had on his development.

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Overall Experience  Overall Experience 5.0 out of 5

The nursery is very attentive, with wonderful caregivers and dedicated key persons. My child is developing very well there, and the food they offer seems very tasty. I also appreciate the regular activities such as parents' evenings, egg hatching, ceramics classes, and more. I'm happy to bring my daughter
here, knowing she is happy and in a stimulating environment with plenty of messy play opportunities.

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Overall Experience  Overall Experience 5.0 out of 5

Very good quality service and staff care about the wellbeing of the child. Constant communication to advise on important matters. Nice facilities and good use of technology to keep parents informed through an app. Outdoor activities for children.

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Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff. Our son has been well looked after since day one. They encourage kids' autonomy and encourage free play. The flexibility of the nursery is also a plus for us. Our little boy is happy to go to nursery and arrive home with a smile on his face.

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Overall Experience  Overall Experience 4.0 out of 5

The staff have helped my daughter settle into her new rooms so well, it’s adorable. The bond she has with her key person is one that is unmatched! The nursery have helped her effectively when it comes to her potty training as well! Since the new manager has come in, the nursery has come leaps and bounds.

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Overall Experience  Overall Experience 5.0 out of 5

My son has the best time at Little Elms Greenwich. He is supported by all of the lovely, caring staff. He has had some physical challenges. The staff have gone over and above for him and with their support he is now a walker. Most days he does not want to leave the Robin class as he is enjoying himself
so much. They are extremely accommodating when I need to put him in for extra days. Overall a brilliant nursery.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Little Elms Greenwich since she was 8 months old and has had a great experience throughout her time there so far. She is now 2 years old and has progressed so well with her development. The staff in her current room are amazing, they make her feel so comfortable at nursery
and are so supportive with anything I try to work on with her, for example, potty training.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery! Have been so good with my son who has settled recently. They were so calm and comforting to him when he was upset and had lots of activities set up ready to play. The staff in Bluebells were very welcoming and attentive!
My daughter also attended here when she was a baby, so we knew
we were getting good care!
Would recommend this nursery to everyone!

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Overall Experience  Overall Experience 5.0 out of 5

Our son has been attending this nursery since January 2024. Firstly they were super accommodating to our need for one day per week to start with which was really helpful. The staff are fantastic, the welcome every morning is always bright, smiley, happy and welcoming. The room staff are always on hand
and provide excellent feedback at the end of every day.
The facilities are fantastic, our son always seems to learn something new every week, they have a small outdoor private garden and take the children on walks locally, the rooms are good sizes and well split and the play and learning options seem fantastic.
Staff 10/10
Location 10/10
Facilities 10/10
Fees are very competitive 10/10
Food 10/10
Overall for us personally 10/10

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Overall Experience  Overall Experience 5.0 out of 5

Our daughter started in Little Elms Greenwich in September 2023. The staff have supported our little girl since the start. She is very happy to attend nursery and it is obvious that she likes the staff and other children in her room. The daily updates they provide are very useful. The rooms are very
nice and have plenty of natural light. They also have a small garden that kids enjoy and also go out around the Greenwich area which is very nice. The food menu is very healthy and most of the food is made from scratch in their own kitchen and they have been able to accommodate dietary requirements. Communication with parents is very good and management always has very nice initiatives for the kids.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Little Elms Greenwich are lovely, always friendly, kind and our 2 toddlers love them. The management team is always helpful and attentive. We had one child with dietary issues and they accommodated for his needs, constantly checking with us on his progress and providing support and advice.
Our children have developed amazing skills, and we can see progress every day in their physical and cognitive skills. The garden is relatively small but the setting is great, with different activities for every child. I couldn't recommend it enough!

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Overall Experience  Overall Experience 5.0 out of 5

Our experience at Little Elms Greenwich has been fantastic so far our little girl Has really settled into Nursery life very well and this is thanks to the staff in her room. All staff members are very friendly and welcoming as well. This Nursery is exactly what myself and my partner were looking for
and we also like the fact of all children within the setting go on little local walk’s around the river front and you get daily updates and observations of how your child has been throughout the day as well as what they are achieving in their development through the app. as well as when you collect your child, My child is very happy at this setting so far and she shows a keen interest in going to Nursery all the time even when she’s not at Nursery. I would highly recommend little Elms Greenwich.

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Overall Experience  Overall Experience 5.0 out of 5

We are so happy we found Little Elms, our baby absolute loves it there. The staff members are lovely, the premises are always clean and have great selection of age appropriate toys available. The parents are kept on the loop on the app throughout the day which is very useful so we know what our baby
was doing, eating etc.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending for six weeks now. I am very happy to see her playing and enjoying her time with staff and other children. I like the frequent updates I receive through the app and have a good idea of her day. I feel staff are very caring and responsible, especially when she was ill and
had a temperature. She seems very happy and enjoys the food served.

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Overall Experience  Overall Experience 5.0 out of 5

Little Elm nursery (Greenwich) is a great local community centred nursery, our baby loves it, she is having her time every day. She loved the vibe, and the staff are very nice to her. The great thing about Little Elm nursery is that it's really close to my place, I will recommend whoever is leaving
in the same community and is looking for a nursery for your little one.

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Overall Experience  Overall Experience 1.0 out of 5

Nursery is a critical step in a child's development however I moved my child away from this nursery for the following reasons:
1. Children left crying and not comforted.
2. Poor communication with management.
3. Behaviour issues of other children were not addressed.
4. Junior staff are overworked
and exhausted.
Overall, the environment was too busy and authoritative to provide the pastoral care my child deserved for the price charged.

Reply from Agata Kara, Marketing & Occupancy Manager at Little Elms Daycare Nursery Greenwich

Thank you for your second review.
1. We are sorry to hear that you have felt that children are left crying. Children do cry at the nursery however we do not leave them unattended or not comforted as this is the basic duty of care we can provide for our little students.
2. We apologise again if you felt that the communication with management was poor. To our understanding, you are referring to a time when the nursery didn't have an internet connection to get back to your email. Unfortunately, technical problems like that are out of our control and we are sorry this impacted your experience with us.
3. We have specific policies in place including a behaviour policy that the nursery follows. If we have to discuss any issues with the parents of the child/ren that display challenging behaviour, that would be private and you would not be aware of it.
4. Yes, our staff team work really hard and we acknowledge that and ensure that we provide the best working environments for our staff teams.


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Overall Experience  Overall Experience 1.0 out of 5

My son joined Little Elms around Jan-22. We went on holiday for all of Nov-22 so had to de-register and rejoin again in Dec-22. The room manager provided us with the re-settling in sessions but the nursery manager failed to deliver the details to us and that was disappointing.
We asked the manager
for extra sessions for December (no show on the app, no email response). I asked her in person twice she said she was busy and it was not ready yet.
Sometimes I booked for extra sessions as they showed as “available” on the distributed list. However when I called to check why no response or confirmation from my booking the manager said it was not booked because the staff are taking holiday. I don’t understand if they showed on the system was available or did not respond to me.
The manager is unprofessional which I assume is a reason for the high staff turnover.

Reply from Agata Kara, Marketing & Occupancy Manager at Little Elms Daycare Nursery Greenwich

Thank you for your detailed feedback, as always, we will use it to improve our services.
After looking into your concerns, I can confirm that settles have been arranged for you with your welcome letter on 18.10.2022.
Extra sessions are shared weekly but availability is subject to change as extra sessions are booked on an ad-hoc basis.
Same-day bookings for extra sessions are more difficult to accommodate due to adult-to-child ratios.
We would like to apologise that your December request was impossible to be accommodated.
We really value parent feedback and therefore we have an open-door policy where this type of concern can be addressed with management. I understand that when we have asked you why you were leaving the setting, you said that the weather in the UK was the issue and you were relocating, failing to raise the above.
We genuinely would like to wish you all the best for the future ahead.


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Overall Experience  Overall Experience 5.0 out of 5

My son has attended the nursery since he was 7 months old. He settled in very well with the help of the friendly team in the baby room. They were always calm and reassuring whenever he got upset during drop-offs and gave detailed feedback upon collection. He is currently in the toddler room and is now
25 months old. He loves coming to nursery and doesn't stop talking about the team in his room whilst at home. It's clear that he's had a great day by the way I need to persuade him to leave the setting!

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Overall Experience  Overall Experience 3.0 out of 5

We strongly advise everybody to stay away from this nursery. There is no way to come in direct contact with management, so whenever you feel an issue needs to be discussed, your location manager will forward an email to head office and he/she will copy something back. You do not receive a notice that
your email has been received and a reply takes 1-week minimum. You can never contact the head office or senior management directly and are refused communication. We informed the nursery about our international move as soon as the nursery reopened after it furloughed all staff. Since the nursery has not requested any updated contact information or has not provided us with a number to contact head office ourselves we are now unable to contact the nursery about the refused refund of our deposit. Greenwich has many great nurseries. We would strongly suggest considering any alternative to Little Elms.

Reply from Francesca James, Personal Assistant to the Directors at Little Elms Daycare Nursery Greenwich

Thank you for providing us with your feedback. We are in agreement that the staff working with the children in the room work very hard to ensure the best standard of care for each child at the nursery. We are very sorry that you were dissatisfied with the communication received from our senior management team in regards to your notice period. We are always trying to be as attentive and transparent with our families as possible and we do apologise if you felt that we did not achieve that on this occasion.
We take all feedback seriously at Little Elms and welcome the opportunity to reflect on our processes to ensure we are providing the best service possible.
We wish you all the best with your international move.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter attended the nursery for about 3 years and now my son is currently there. We’ve known the staff for a long time and can say that overall, we are happy with everything. So much so, that our very first nanny was a teacher from there and currently, we use another nursery teacher as a babysitter.
I would recommend this nursery to anyone I meet that’s looking for one. The staff are very friendly and the manager is the stalwart of the team. The teachers are attentive to the children and Even though my daughter has left now, she enjoys going back to say hello.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Little Elms Daycare Nursery Greenwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Little Elms Daycare Nursery Greenwich is calculated as follows: ( (149 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.904 Points relating to the number of positive Reviews for Little Elms Daycare Nursery Greenwich is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 number of registered child places is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Frequently Asked Questions about Little Elms Daycare Nursery Greenwich

What is the Age Range of Children that Little Elms Daycare Nursery Greenwich accepts?

Little Elms Daycare Nursery Greenwich accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Little Elms Daycare Nursery Greenwich Open?

Little Elms Daycare Nursery Greenwich is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Little Elms Daycare Nursery Greenwich have capacity for?

Little Elms Daycare Nursery Greenwich has capacity for a total of 83 Children.

How far is Little Elms Daycare Nursery Greenwich to the centre of London?

6.0 mile(s) as the crow flies, distance by road may be significantly further.