Little Elms Daycare Nursery Greenwich has a Review Score of 9.7 (9.713) out of 10, based on 15 reviews in the last 2 years. Over all time Little Elms Daycare Nursery Greenwich has 29 reviews.
Review from N S (Mother of Child) published on 30 December 2024
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Review from Oksana G (Mother of Child) published on 20 June 2024
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Review from K P (Father of Child) published on 19 June 2024
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Review from B F (Mother of Child) published on 19 June 2024
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Review from B W (Father of Child) published on 24 April 2024
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Review from O H (Mother of Child) published on 23 April 2024
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Review from A A (Mother of Child) published on 23 April 2024
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Review from Suzanne R (Mother of Child) published on 19 April 2024
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Review from Scott D (Father of Child) published on 19 April 2024
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Review from A V (Mother of Child) published on 19 April 2024
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Review from M I (Mother of Child) published on 19 April 2024
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Review from Carol F (Mother of Child) published on 16 April 2024
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Review from T P (Mother of Child) published on 9 June 2023
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Review from Jenny R (Mother of Child) published on 8 June 2023
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Review from B L (Father of Child) published on 3 April 2023
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Review from Timothy W (Father of Child) published on 13 March 2023
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Reply from Agata Kara, Marketing & Occupancy Manager at Little Elms Daycare Nursery Greenwich
Thank you for your second review.
1. We are sorry to hear that you have felt that children are left crying. Children do cry at the nursery however we do not leave them unattended or not comforted as this is the basic duty of care we can provide for our little students.
2. We apologise again if you felt that the communication with management was poor. To our understanding, you are referring to a time when the nursery didn't have an internet connection to get back to your email. Unfortunately, technical problems like that are out of our control and we are sorry this impacted your experience with us.
3. We have specific policies in place including a behaviour policy that the nursery follows. If we have to discuss any issues with the parents of the child/ren that display challenging behaviour, that would be private and you would not be aware of it.
4. Yes, our staff team work really hard and we acknowledge that and ensure that we provide the best working environments for our staff teams.
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Review from W C (Mother of Child) published on 7 March 2023
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Reply from Agata Kara, Marketing & Occupancy Manager at Little Elms Daycare Nursery Greenwich
Thank you for your detailed feedback, as always, we will use it to improve our services.
After looking into your concerns, I can confirm that settles have been arranged for you with your welcome letter on 18.10.2022.
Extra sessions are shared weekly but availability is subject to change as extra sessions are booked on an ad-hoc basis.
Same-day bookings for extra sessions are more difficult to accommodate due to adult-to-child ratios.
We would like to apologise that your December request was impossible to be accommodated.
We really value parent feedback and therefore we have an open-door policy where this type of concern can be addressed with management. I understand that when we have asked you why you were leaving the setting, you said that the weather in the UK was the issue and you were relocating, failing to raise the above.
We genuinely would like to wish you all the best for the future ahead.
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Review from Chantel M (Mother of Child) published on 6 August 2020
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Review from Bart (Father of Child) published on 16 July 2020
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Reply from Francesca James, Personal Assistant to the Directors at Little Elms Daycare Nursery Greenwich
Thank you for providing us with your feedback. We are in agreement that the staff working with the children in the room work very hard to ensure the best standard of care for each child at the nursery. We are very sorry that you were dissatisfied with the communication received from our senior management team in regards to your notice period. We are always trying to be as attentive and transparent with our families as possible and we do apologise if you felt that we did not achieve that on this occasion.
We take all feedback seriously at Little Elms and welcome the opportunity to reflect on our processes to ensure we are providing the best service possible.
We wish you all the best with your international move.
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Review from Kim R (Mother of Child) published on 11 December 2019
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The Review Score of 9.7 (9.713) out of 10 for Little Elms Daycare Nursery Greenwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for Little Elms Daycare Nursery Greenwich is calculated as follows: ( (149 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.904 Points relating to the number of positive Reviews for Little Elms Daycare Nursery Greenwich is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 number of registered child places is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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