Otters Nursery School

The Old Dairy, Farleigh Road, Cliddesden, Basingstoke RG25 2JL
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8.4 32 Reviews
  • Otters Nursery School, Basingstoke
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9.9
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Care Provided by Otters Nursery School

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Jordan Ruddick (Manager)
  • Number of Childcare Staff
  • 12
  • Total Places for Children
  • 42
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas
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Otters Nursery School Reviews (32)

Total of 32, showing 21-32
8.4

Otters Nursery School has a Review Score of 8.4 (8.407) out of 10, based on 3 reviews in the last 2 years. Over all time Otters Nursery School has 32 reviews.

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Review from Laura Q (Mother of Child) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly always so happy and will be there to help develop and all areas whether it be at home or nursery. Couldn't have chosen a better nursery and my daughter loves it and always so excited to tell me what she's been up to. It only took her a couple of sessions to settle in which made it
easier on myself.

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Review from Hannah (Mother of Child) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has settled really well at Otters Nursery School. She loves attending and the staff always make her feel very welcome. It's great to see what the children have been up to on the easy to use Tapestry app. My daughter often talks fondly about the staff and friends she has at Otters. I'm really
pleased with our choice for pre-school for our daughter. I would highly recommend Otters!

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Review from Michelle C (Mother of Child) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Otters since September and from day 1 has really enjoyed it. She is always happy to go and talks fondly of her keyworker and friends at Otters. We always receive a warm and friendly welcome when we drop her off in the morning and are informed by her keyworker each day
when we collect her how her day has been. It is lovely to see what she has been involved in through Tapestry. The outside area, in particular, is fantastic and it is reassuring when I leave for work knowing my daughter is very well cared for and having lots of fun.

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Review from Olivia C (Mother of Child) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, kind and trustworthy. My child looks forward to going every time. They are always very hospitable and accommodating. We love Otters and will be sending our second child there too.

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Review from Sarah M (Mother of Child) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending otters since April 2017, where we moved her from another setting. She was welcomed with open arms by the staff and loves every minute of her time there. My daughter really enjoys messy play and definitely gets encouraged with this. There is an amazing mud kitchen in the
garden. They have the opportunity to explore the garden whatever the weather. Most weeks they adventure out on a country walk to visit the magic fairy tree jumping in every puddle along the way. My daughter is in her element. All their fun activities are documented along with photos using an online learning journal called tapestry. I love this nursery and wished it had been around when my son was preschool age. All the staff are incredibly happy, approachable and caring and all the kids love them.

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Review from Vicki M (Mother of Child) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my son from a childminders where he was very happy, I was concerned that he may not enjoy nursery. Fortunately from day one he has loved it. The staff are very welcoming and the feedback via 'tapestry' is excellent. It allows me to see what my son has been doing in the day and talk to him
about it in the evenings. The outside space in particular is superb. The children are very fortunate to experience the outdoors with the great facilities plus amazing walks. It has definitely been the right decision to move him to otters as I have a very content young man, eagerly waiting for the next day to come.

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Review from Natasha C (Mother of Child) published on 18 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting at Otters in June 2015, our son has gone from strength to strength. The staff are always very warm and welcoming and provide valuable advice when needed. From the moment we drop him off, to the moment we pick him up he has a huge smile on his face, which for us as parents is reassuring
to know that our son is happy in a safe and caring environment. Otters provide a fabulous outdoor environment, which our energetic 2 year old thoroughly enjoys. As parents we are kept well informed of our child's progress, either on a daily basis with his key worker and by other members of staff or by regular email entrees onto the tapestry online learning Journal. Otters have provided the best start to our son's overall development.

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Review from racheal s (Mother of Child) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Otters has provided a welcoming, fun and caring environment for my son to experience being away from me for the first time. Naturally anxious, the staff have been really reassuring and I feel more than happy to leave my son in their care. My son's development is closely monitored and we are kept
fully updated on his progress online and in person. Otters is everything we want from a nursery. A safe and stimulating environment for our son to learn and thrive, with staff who are truly compassionate and caring.

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Review from Laura D (Mother of Child) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Otters Nursery for two months and we both couldn't be happier.


The two key workers in the baby room have been fantastic from day one and made me feel at ease leaving my daughter with them both. My daughter had not been left with anyone other than family so it was a massive

change for her to be looked after by strangers but she absolutely loves it at Otters. She is always excited when she realises she is going to nursery.


The staff use a fantastic app called tapestry which allows them to update you with what activities they have been doing and photos etc.


We couldn't ask for more and highly recommend Otters.


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Review from V E (Mother of Child) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing nursery to Otters Nursery School i have noticed a massive positive impact on my 2 year old. She looks forward to nursery EVERY SINGLE DAY, is always cheerful when I collect her, has never had any complaints about the nursery or its staff. Very good communications with staff members.

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Review from Philip A (Father of Child) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 3 year old son has been attending Otters Nursery since January of this year. The setting is homely and inviting and the outside grounds are amazing. He looks forward to going and asks everyday "Are we going to Otters today?".
He has fantastic attachments with all the members of staff and feels happy
to go to any of them for help and support if needed. The staff are always happy, friendly, polite and nothing is ever too much trouble.

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Review from Kim S (Mother of Child) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My one year old daughter started at Otters in September and I couldn't be happier with the care she receives. The staff are very, warm, welcoming and helpful and my daughter has a great time. There is a great system called tapestry used by the nursery which enables me to login online and see observations
and photos of my child at nursery which is just brilliant. I would happily recommend Otters to anyone looking for childcare for their children!

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Current Review Score: 8.4 (8.407)

Overview of Review Score

The Review Score of 8.4 (8.407) out of 10 for Otters Nursery School is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Otters Nursery School is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for Otters Nursery School is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 number of registered child places is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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