Available on request
There is a small car park located to the side of the nursery to enable parents to pick up and drop off safely.
Ashington Day Nursery & Pre-school has a Review Score of 9.9 (9.867) out of 10, based on 26 reviews in the last 2 years. Over all time Ashington Day Nursery & Pre-school has 68 reviews.
Review from Katie S (Mother of Child) published on 19 September 2023
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Reply from Hannah Harber, Parent Liaison Advisor at Ashington Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email.
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Review from Lisa F (Mother of Child) published on 12 September 2023
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Reply from Amy Hancock, Parent Liaison Manager at Ashington Day Nursery & Pre-school
Hi Lisa, thank you very much for taking the time to leave this wonderful review. I remember the closure of your old nursery well - a truly stressful time for all involved, and I am so happy to hear that your daughter has settled so well into her new nursery.
Do you have a copy of our cookbook? If not, please ask the nursery team for a copy - there are some of our lunch recipes in there, which she might enjoy!
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Review from C J (Mother of Child) published on 12 September 2023
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Reply from Amy Hancock, Parent Liaison Manager at Ashington Day Nursery & Pre-school
Thank you for taking the time to leave this fantastic review. We love our outdoor play and firmly believe that children thrive and flourish in nature! If there are any team members you would like to mention in particular, please let me know - we take reward and recognition very seriously and love to celebrate our hard-working practitioners! You can email me directly at amy@thenurseryfamily.co.uk.
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Review from Danielle O (Mother of Child) published on 12 September 2023
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Reply from Amy Hancock, Parent Liaison Manager at Ashington Day Nursery & Pre-school
Hi Danielle - Wow, what an absolutely amazing review! Thank you for taking the time to leave these kind words; the nursery team will be overjoyed to see them. Communication and maintaining the nursery and parent relationship are so important to us, so it is great to hear that the use of our app is so effective. If there are any team members that you would like to mention specifically, please do get in touch with me at amy@thenurseryfamily.co.uk - Reward and recognition are so important to us, and I would love to celebrate any team members who go above and beyond!
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Review from Jess T (Mother of Child) published on 12 September 2023
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Reply from Amy Hancock, Parent Liaison Manager at Ashington Day Nursery & Pre-school
Hi Jess, thank you for taking time out of your day to leave this wonderful review. We make sure to only employ the most passionate and dedicated practitioners in our nurseries, and it is great to see that this is reflected in your daughter's development. Reward and recognition are something we truly value at The Nursery Family, so if there are any team members in particular that you would like to mention, please email me at amy@thenurseryfamily.co.uk so that we can celebrate their hard work!
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Review from Milli M (Mother of Child) published on 22 March 2023
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Mill, thank you for taking the time to leave this lovely review. I am so happy to hear that your son has settled into his new nursery so well, and enjoys coming to spend the day with our wonderful team! The team really do work hard to make sure that our newest family members feel safe and comfortable at nursery, which was especially important in your case due to the unusually quick transition, so I really am overjoyed to read this. We are so proud of our menu, which was put together by our team of talented chefs, in conjunction with a nutritionist - I do hope that you have received copies of our cookbooks which contain the secrets of our kitchens! If not, please ask your nursery manager for a copy, they are great!
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Review from Emily K (Mother of Child) published on 13 March 2023
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Emily, thank you for this lovely review - I am aware that your son had to move nurseries quickly due to circumstances beyond your control and so I am really happy to hear that he has settled in so nicely. The team put a huge amount of effort into making sure that our new children feel safe and comfortable in their new nursery, so it really is wonderful to hear that he enjoys coming to nursery! If there are any particular team members you would like to mention, please email me directly at david@thenurseryfamily.co.uk and I will make sure that their hard work is recognised.
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Review from Tania W (Mother of Child) published on 22 December 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Tania, thank you for taking the time to leave this review. We were shocked to hear of the closure of your previous nursery, and completely understand your anxieties about starting somewhere new, it's been a very stressful time for so many parents! I am so happy to hear that your son has settled into his new nursery so quickly and easily. The team have really felt the pressure this week and will be so happy to read this lovely feedback. We hope that you all have a wonderful Christmas and a Happy New Year.
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Review from H M (Mother of Child) published on 20 September 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
I am very dismayed to read your comments and feel they completely misrepresent the actual series of events you refer to. You and I exchanged several emails earlier this year on a couple of points which were resolved, so I am bewildered why you would take to a public forum to lambast the very people you happily entrusted to care for your child for the rest of the year.
Our team commit all of their time to meet the needs of every child - this is a highly challenging and complex task; especially when some children simply do not want to make Christmas decorations or Mother's Day cards. Our educators find that when this happens better results are achieved by not pressuring the child; although their job is only made more difficult if the child feels pressured by its parents.
My team found your behaviour thoroughly demotivating and exhausting and your review is in stark contrast to those of other very happy parents.
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Review from Alex N (Mother of Child) published on 27 April 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Alex, thank you for taking the time to let us know your thoughts. I love to hear that your little one has settled into the nursery - it's so reassuring for us and for you when they go off and play without so much as a look back! I love to reward team members whose hard work is recognised, could you take a moment to email me and let me know who your daughter's key worker is? Once again, thank you for such a lovely review, it really helps us know what we're getting right!
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Review from K H (Mother of Child) published on 27 April 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi, and thank you for leaving such a lovely review. I'm so happy to hear that your daughter has settled so well into our nursery - the transition process can be really daunting so we put a huge amount of effort into making sure those first few weeks go by smoothly - it's just lovely to hear that your daughter is reaching out for the team at the door!
I place huge importance on recognising and rewarding our superheroes - if you get a moment would you mind emailing the names of the team members you are referring to, and I will make sure that their hard work is celebrated!
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Review from Sarah B (Mother of Child) published on 22 April 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Sarah, thank you for taking the time to leave this lovely review. I am so happy to hear that your son has settled into nursery well - the transition period can be quite daunting for little ones, so I'm always happy to hear that they are settled and happy so soon after joining us! I am delighted that he enjoys the food - our chefs do make some delicious meals! We have a family cookbook available for all parents - if you haven't already received one, just ask one of the team and they will be happy to give you one!
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Review from J B (Mother of Child) published on 9 February 2022
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Thank you for taking the time to leave us this review - we really do value your feedback. I love to hear that your son is so happy and excited to go to nursery, and I will definitely pass your comments on to the team in his room. We take great pride in only recruiting the best practitioners to our family, the ones who display a real passion for providing the best and most engaging learning experiences. I would love to personally recognise the team members you mention - if you get a moment please email me with their names.
In regards to our Covid policies, keeping the team, parents, and children safe is our top priority so we do have very strict protocols during the current climate - these are reviewed by our health and safety specialist regularly. We do have plans to refurbish our Ashington nursery - so the children can enjoy an even better learning experience.
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Review from Dan J (Father of Child) published on 10 August 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hello Dan, thank you for taking the time to write a review for us. Hearing how your daughter loves the nursery is delightful, and I am grateful you took the time to share your experience with us.
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Review from Demi R (Mother of Child) published on 2 August 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Demi, thank you for sharing your experience of the nursery. It's been a tough year and anxiety in little (and big) people is unsurprising. We have such a warm team of people at the nursery and I am delighted they have been able to help your son settle and enjoy his time at nursery. Thank you for choosing us to care for your son.
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Review from Faye A (Mother of Child) published on 2 August 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Hi Faye, thank you for entrusting your son with our wonderful team at the nursery. We strive to create a "home from home" environment at our nursery, and it's excellent to hear your son loves it so much! We have such a wonderful team of practitioners whose aim is to nurture and care for every child. Thank you again for your kind words, the team will be delighted to hear them.
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Review from Lucy D (Mother of Child) published on 2 August 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Dear Lucy, thank you for entrusting your daughter with our wonderful team at the nursery, I am so pleased to hear you are happy with us. Thanks for taking the time to share your experience.
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Review from Carla H (Mother of Child) published on 2 August 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Many thanks for giving us such a positive review - we really appreciate it. It's great to hear that your daughter loves the nursery - our wonderful team of practitioners just adore caring for children, we can't train that, it's in their DNA and evident by how much fun (and learning) the children benefit from. Again, thank you for taking the time to write this review.
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Review from Siobhan M (Mother of Child) published on 24 May 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Thank you for choosing our lovely nursery; we are so pleased you decided to entrust us with your son. Settling children into a nursery environment is always a challenge and I am delighted to hear that your son has settled well (despite the COVID restrictions). I was also super happy to read your comments about our wonderful team of practitioners; it feels to me that caring for children is in their DNA - they just do it so well!
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Review from Louise L (Mother of Child) published on 24 May 2021
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Reply from David Hancock, CEO at Ashington Day Nursery & Pre-school
Thanks for sharing your experience with the nursery. It makes us super happy to know your daughter has settled in and looks forward to her days at the nursery so much. Thank you.
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The Review Score of 9.9 (9.867) out of 10 for Ashington Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Ashington Day Nursery & Pre-school is calculated as follows: ( (268 Excellents x 5) + (41 Goods x 4) ) ÷ 309 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashington Day Nursery & Pre-school is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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