Wales 1 Day Nursery Reviews (3)
Wales 1 Day Nursery has a Review Score of 6.9 (6.899) out of 10, based on 3 reviews in the last 2 years. Over all time Wales 1 Day Nursery has 3 reviews.
Review from Anna F (Mother of Child) published on 12 July 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Vicki Buttle, Director at Wales 1 Day Nursery
I understand you were initially unhappy about our notice period. This led on to your refusal to provide the correct notice to reduce days, giving the reason about being unhappy with the care provided. We tried very hard to discuss this issue with you so that we could agree on an action plan specific for your child. You refused to have a face-to-face discussion about the issue when the manager suggested it, and became rude and offensive at any suggestions made. After reading messages sent via our communication app and receiving other allegations about your behaviour, I had no choice but to send you our Conflict Resolution with Parents and Aggressive Behaviour Policy. I also sent you our complaints procedure and offered you the chance to discuss the issues with me directly. You didn't do this and became abusive to me also. Your complaint to CIW about this matter was investigated and they took no further action, and no recommendations were made. Vicki Buttle - Director
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from R W (Mother of Child) published on 15 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The activities they do are great and she’s really developed and learned so much since starting.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from E H (Mother of Child) published on 10 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff are caring and enthusiastic, making the childcare experience a much easier transition for our little one.
Great facilities, clean bright environment with plenty of fun learning opportunities.
Beautiful outdoor space
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Overview of Review Score
The Review Score of 6.9 (6.899) out of 10 for Wales 1 Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.639 for Wales 1 Day Nursery is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) + (12 Very Poors x 1) ) ÷ 36 Ratings = 3.639
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.26 Points relating to the number of positive Reviews for Wales 1 Day Nursery is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 number of registered child places is 14.8. 2 Positive Reviews ÷ 14.8 = 0.135
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.