Grosvenor House Day Nursery & Pre-school has a Review Score of 8.5 (8.489) out of 10, based on 5 reviews in the last 2 years. Over all time Grosvenor House Day Nursery & Pre-school has 5 reviews.
Review from Charlotte F (Mother of Child) published on 14 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Grosvenor House Day Nursery & Pre-school
Thank you for your thoughtful review! We're so glad you've had such a positive experience at Grosvenor House Day Nursery. It's wonderful to hear that our baby room team's care and activities have made a difference for your children.
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Review from A S (Father of Child) published on 7 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Grosvenor House Day Nursery & Pre-school
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us has been amazing and that your little one is thriving in our care. Our team is dedicated to providing a nurturing, supportive environment, and it's so rewarding to know that you've seen such positive growth.
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Review from Victoria W (Mother of Child) published on 7 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Grosvenor House Day Nursery & Pre-school
Thank you for your thoughtful and constructive feedback! We're so happy to hear that your daughter loves attending the nursery and that the room staff have built such positive relationships with her. It's wonderful to know she thrives in the nurturing environment we've worked hard to create. We also deeply appreciate your honest comments regarding communication, staff retention and the need for more staff support in the preschool room. We understand how these factors impact the consistency of care and we're committed to addressing these concerns.
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Review from S L (Mother of Child) published on 7 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Grosvenor House Day Nursery & Pre-school
Thank you so much for your amazing feedback! We are so happy to hear that you and your little one have had such a positive experience at Grosvenor House Day Nursery & Pre-school. It's wonderful to know that you feel comfortable and confident in the care your baby is receiving.
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Review from J K (Mother of Child) published on 7 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Grosvenor House Day Nursery & Pre-school
Thank you so much for your thoughtful and kind words! Were so happy to hear that from the very first visit, you felt confident that The Grosvenor House Day Nursery and Preschool was the right choice for your daughter. It's wonderful to know she settled in so quickly and has continued to thrive in such a caring environment.
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The Review Score of 8.5 (8.489) out of 10 for Grosvenor House Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for Grosvenor House Day Nursery & Pre-school is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) ) ÷ 60 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.672 Points relating to the number of positive Reviews for Grosvenor House Day Nursery & Pre-school is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 145 number of registered child places is 29. 5 Positive Reviews ÷ 29 = 0.172
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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