Bright Horizons Woking Day Nursery and Preschool

Sandringham Court, Guildford Road, Woking GU22 7QL
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9.8 97 Reviews
Bright Horizons Woking Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years. The nursery itself designed to be a fun and stimulating environment with a wide range of play equipment and activities that are age-specific and crucial for pre-school learning.

There is also a range of exciting extra-curricular activities including Boogie Mites and myHappymind programmes, in addition to a 'Growing Enhancement' and 'Ready for School' programme unique to Bright Horizons.

The nursery offers skilled childcare professionals and a varied learning curriculum that helps children to develop and be well-prepared intellectually and emotionally for full-time education. A highly trained team pursue key EYFS goals and respect both children and parents.
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Care Provided by Bright Horizons Woking Day Nursery and Preschool

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Bex (Nursery Manager)
  • Number of Childcare Staff
  • 27
  • Total Places for Children
  • 80
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & Christmas

Bright Horizons Woking Day Nursery and Preschool Reviews (97)

Total of 97, showing 21-40
9.8

Bright Horizons Woking Day Nursery and Preschool has a Review Score of 9.8 (9.808) out of 10, based on 27 reviews in the last 2 years. Over all time Bright Horizons Woking Day Nursery and Preschool has 97 reviews.

Overall Experience

  • 81
  • 12
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Date Published

97
10
18
27
70

Review from Nila I (Mother of Child) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son (4) and daughter (2) both attend Bright Horizons Woking. They both love going into nursery every morning and are very happy when picked up in the evening. The staff are very caring and offer all the support needed. Appreciate all the effort made by the staff to make sure all my children's needs
are met.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Woking Day Nursery and Preschool

Thank you for sharing your positive experience! We're thrilled to hear that both your son and daughter enjoy their time at Bright Horizons Woking.


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Review from Waleed N (Father of Child) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I do appreciate the cleanliness of the environment for my baby girl -which address part of healthy and safety. Most of the staff are so much on board than others which means there is a healthy working competition to meet the needs of our children. The fact that staff are given the opportunity
to develop in their work and make them better teachers makes me feel very safe when I leave my baby with them. I always find the staff with a good smile and they have always spent time to say hello to me, even if they are busy. Moving forward when I find difference in the information given by the staff and what is recorded, I have to addresses it to the head of the school and the fact that I see a great change, makes me feel I am valued for my concerns. Overall, the place to me is great for our children.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Woking Day Nursery and Preschool

Thank you so much for your review! We're thrilled to hear about your positive experience with the team.


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Review from M C (Father of Child) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursery has been doing really well to engage and teach children in a fun, interactive way. We have seen a good team of staff form who care for the children and guide them well. Overall, the nursery is a great place to start and a good location. The current management is doing very well to keep the
standards high.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Woking Day Nursery and Preschool

Thank you so much for your review! We're thrilled to hear about your positive experience with the team.


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Review from Petra D (Mother of Child) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1 the nursery staff have made us feel very welcome and our daughter settled into the nursery surprisingly quickly. This is down to the care, attention and focus they give her. Staff is amazing. Every morning and evening we are greeted with smiling faces. They are very nurturing and providing
our daughter with so much care and attention. She has built very strong relationships with the staff. They are incredibly warm and loving towards her. The nursery has a lovely, warm, and inviting culture. Every day we get informed about our daughter’s learning and development which is very reassuring. We also get plenty of photos which we really appreciate. We feel very lucky to have found such a wonderful and happy environment for our daughter. We know she is in capable and warm hands!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Woking Day Nursery and Preschool

Hello! Your thoughtful feedback about our nursery is greatly appreciated, and we're overjoyed to hear about your child’s thriving experience in our care. Thank you for entrusting us with your daughter's care.


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Review from Hayley V (Mother of Child) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been with Bright Horizons for a month, and I can only see positive effects on my son. He is the happiest he has been, and the staff are just incredible. They are super friendly and so accommodating to all needs.
The communication is great, and having the app brings up-to-date notifications
about your child so you dont feel you are missing too much while being at work.

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Review from A C (Father of Child) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are both so happy with Bright Horizons Woking Day Nursery and Preschool. Our child has been there for almost three years now and he genuinely enjoys every day he is there. The staff they have are incredible and have such a great bond with all the children. Management is relatively new but making
excellent progress and really positive changes/improvements. Communication is very good, and the app they introduced last year is now a great tool to keep up to date with what is going on. If you are looking for a warm and stimulating environment for your child then I would definitely recommend it.

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Review from J D (Mother of Child) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with Bright Horizons Woking. Staff are incredibly professional and warm, and our daughter clearly has formed strong bonds. Feedback is excellent, and we were kept up to date with how she is doing and how we can help her develop. She clearly loved going to nursery and talked about
it and her friends a lot!
We would have loved to stay longer but had to move simply due to location. Would definitely recommend it.

Reply from Amanda Barlow, Marketing and Campaigns Executive at Bright Horizons Woking Day Nursery and Preschool

Thank you for letting us know how pleased you are with our nursery. Once again, thank you very much for taking the time to review us.


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Review from W O (Mother of Child) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was awesome. I was a bit worried being the first time I would leave my child's care unto others, letting him out of sight for as much as five hours, but the manager, deputy manager and the team made me feel at home the first time I visited the place for a tour, thus allaying my anxiety.
The settling-in period was also commendable and helpful to me and my child. The communication from the nursery team on the day-to-day activities of the child is also commendable. The neatness and the outdoor area is also observed to be good. The management and staff are always ready to help and answer questions.

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Review from Helen A (Mother of Child) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has settled into the nursery well, having recently moved house/town. The facilities are large and clean with a great outdoor sandpit our son loves. The staff are very friendly. The app for parents is great and really useful.

Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Woking Day Nursery and Preschool

Hi, thanks so much for sharing your experience with us.


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Review from Shirin K (Mother of Child) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciate the recent changes in the administration which have given the nursery a great facelift. Credit to them for making small changes which are making big impacts. Additionally, appreciate the efforts put in by the caregivers, especially in the baby room.

Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Woking Day Nursery and Preschool

Hi Shirin, We are grateful that you took the time to leave us a review.


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Review from Munmun S (Mother of Child) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the way my daughter is getting supported by all the teachers and a special mention goes to the manager who has taken all the possible measures to support my daughter in every way. My daughter loves to come to school and enjoys her day with all. The manager is a brilliant administrator
and very approachable who has the patience to listen to the needs and act on them swiftly.

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Review from C M (Mother of Child) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been at Woking Day Nursery since April 2021. While the staff have always been very caring and thoughtful, for the first year things have not gone very smoothly due to a shortage of staff and the nursery being flooded in the summer of 2022.
In the last few months, however, staff retainment
has greatly improved and the new management has shown real interest and determination in achieving higher standards for the nursery. Also, very pleased to see the introduction of personalised observations and progress reviews in the app.

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Review from E O (Mother of Child) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a massive improvement in the nursery since the new management team joined in August 2022. The new preschool leader has noticed that my son was acting a bit shy and withdrawn after all the changes the nursery has been through. She invested her time and energy in forming a beautiful relationship
with my son, and really "brought him out of his shell". He is now confident to speak up, express his thoughts and is the first one to join all the activities at preschool. The range and type of activities have improved a lot too, and you can see a big difference in the children who are now learning letters, and numbers, holding their pens beautifully, and learning about nature and even about other planets. I feel confident that my son is getting the best preparation for school. The new manager is very responsive, efficient, warm and truly wants to get to know each child and family. Under her lead, staff have been happy, settled and engaged with children and families too.

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Review from Hannah S (Stepmother of Child) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have noticed the biggest change in my stepson since the new management arrived at this nursery. He is happier, enthusiastic to arrive and sad to leave. The management are openly friendly and professional and always engage with the children and adults. I've had things actioned faster than ever before
and it feels as though we as a family, are being cared for. Highly recommend thank you to two members of staff, in particular.

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Review from Chloe G (Mother of Child) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new management team started, the nursery has improved massively. Communication is great, the app is updated regularly and we love seeing the photos on there of what our daughter has been up to. I love that they get involved in all the dress up days and celebrate things like Diwali. My only
slight criticism, and perhaps it’s been because of Covid-19, but unlike other nurseries they don’t seem to do a Christmas show, graduation day, have yearly professional photos taken or go out on any day trips. This is minor really, they do loads of activities during the day and the main thing for us is that the staff are lovely and our daughter loves going there, and that’s the most important thing! Don't be put off by old reviews, they’re not relevant or accurate any more.

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Review from Marina H (Mother of Child) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We joined the nursery in July 2020. As you’ll see from the other comments, when the previous manager went on maternity leave, the nursery went downhill and lost some great staff. Since the new management came in mid-2021, we have seen a massive improvement. We have great communication from the room
via the app and at handovers, as well as a weekly newsletter from the management team. The nursery seems well run and most importantly our daughter seems really happy and loves her key worker.

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Review from H B (Mother of Child) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has attended Bright Horizons Woking since August 2020. The nursery was not well run at this time and it continued until mid-2021. There were a number of serious issues and we were very close to leaving. Since the new managers and the new team have taken over we have seen a vast improvement
in day to day life at the nursery and are very glad we persevered. Things now feel well organised and we feel the team is working hard to keep on making improvements. The new management has listened to feedback and we are happy with the communication that we are now receiving about nursery life and our daughter's progress.

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Review from Ria C (Mother of Child) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Avoid Bright Horizons completely, to be honest. My son is 4.5 and has been at the Guildford Road one since he was 11 months old but it's gone massively downhill. Lots of parents have removed their kids and if my son did not only have a couple of months left, I'd pull him out too. There have been unsafe
child/carer ratios (which OFSTED pulled them up on), the communication has been dire and there are some days they turn kids away at the door because they don't have staff (lots of the staff have left). Look elsewhere.


We made a formal complaint to one of the area managers as our initial complaint to the nursery manager was ignored (as were most of our other emails). The area managers response was unacceptable and we were not offered a meeting to discuss which I would have taken.


Do not send your children here.


Reply from Katherine O'Brien, Online Marketing at Bright Horizons Woking Day Nursery and Preschool

We are sorry to read of your concerns.
I have spoken with the Nursery Manager and shared your feedback. She would like to take some time with you to look at this in more detail. Please share your availability with her. We value all our families' opinions and would like to make your remaining time at the nursery a happy journey before your son leaves for school.


Kind Regards,
Katherine


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Review from Helen R (Mother of Child) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It has been very sad to see the decline of this nursery over the past year. A change of management at the top means it has gone from being one of the best nurseries in the area to now losing talented staff on a weekly basis. And sadly as a result the care for the children is not consistent. There has
been a real lack of communication with parents but also with the staff. They have brought in a new management team to try to address these significant issues (Ofsted have also been involved). We await to see if things will improve over the coming months.

Reply from Katherine O'Brien, Online Marketing at Bright Horizons Woking Day Nursery and Preschool

We’re sorry to hear your experience of our nursery isn't meeting the high standards of care that both you and we expect.
We do thank you for your continued support and for choosing to stay with the nursery setting.


The Manager will happily arrange a parent one to one to discuss your concerns further.


Kind Regards
Katherine


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Review from Victoria B (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our experience with Bright Horizons Woking has been one of extreme frustration and disappointment. The communication has been absolutely diabolical at a time when it was needed more than ever. From 30 minute waits to get through the door to watching new parents being allowed to go to open days having
never stepped foot through the door ourselves. There aren’t enough characters to list all of the issues we have had with Bright Horizons Woking. Let’s hope the new management sort it out for those parents who plan on keeping their children attending the nursery long term. They deserve much much better.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Bright Horizons Woking Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Bright Horizons Woking Day Nursery and Preschool is calculated as follows: ( (264 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 323 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bright Horizons Woking Day Nursery and Preschool is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Large Nursery Groups 2019

Recipient: Bright Horizons Family Solutions Ltd

Date: Tuesday 30 Apr 2019 More details

Top 20 Large Nursery Groups 2018

Recipient: Bright Horizons Family Solutions Ltd

Date: Thursday 01 Mar 2018 More details

Top 10 Large Nursery Groups 2017

Recipient: Bright Horizons Family Solutions Ltd

Date: Wednesday 01 Mar 2017 More details

Meet the Team (2)

Bex

Bex

Job Title: Nursery Manager

Bex has been working in the early years since 2004 and her commitment to the early years has led her to ascend to managerial roles over the last decade, supported by the attainment of five NVQs.

Now the Nursery Manager at Woking, she loves building outstanding relationships with her families at her nursery.

Understanding the unique personalities of each child, and appreciating her dedicated team that cares for them daily.

In her spare time, she is a mum to three wonderful children.

... Read more
Bea

Bea

Job Title: Deputy Manager

Bea has worked in early years for over 13 years and is passionate about ensuring each child has the best experience possible. Having mostly worked with 2-3s, Bea has experience teaching all ages and has been in a management team for about 2 years.

Passionate about health and safety, Bea ensures the safety of the children and the team at every opportunity.

She enjoys learning new things and keeping up to date with the latest developments in her early years.

In her spare time, she loves spending time with her family, exploring new places and walking their dog.

... Read more

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