Chestnut Nursery School @ Arden House has a Review Score of 9.6 (9.558) out of 10, based on 12 reviews in the last 2 years. Over all time Chestnut Nursery School @ Arden House has 22 reviews.
Review from J H (Father of Child) published on 19 August 2024
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Review from Jennifa K (Mother of Child) published on 31 July 2024
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you for taking the time to leave us a review. It has been a pleasure caring for both of your children during their time at Arden House. We wish we could keep the children forever too but they move on and progress even further and we look forward to hearing all about it. Wishing you all the best for the next chapter of education.
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Review from Majeda B (Mother of Child) published on 31 July 2024
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you for your review. It has been a pleasure caring for the children and we will continue to do so when the term begins again for your youngest child. We wish your son the best in his new chapter at nursery school.
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Review from Jay S (Mother of Child) published on 31 July 2024
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you for taking the time to leave us a review. It has been a pleasure caring for both of the older children and we will continue to do so with the youngest one. We will miss your daughter greatly as she has such a good personality. We wish her the absolute best in her new chapter of education.
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Review from Ayaan M (Father of Child) published on 31 July 2024
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you for taking the time to leave us a review. It has been a pleasure caring for your child and we wish them the best in their new chapter of education.
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Review from Kahrim D (Father of Child) published on 30 July 2024
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Review from A K (Mother of Child) published on 30 July 2024
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Review from S C (Mother of Child) published on 8 July 2024
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Review from M B (Mother of Child) published on 5 July 2024
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Review from Constantina M (Mother of Child) published on 24 June 2024
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you for your review. It has been a pleasure caring for the older two children in the family and we look forward to the youngest member joining us in the next few months.
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Review from S B (Mother of Child) published on 17 October 2023
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
I am sorry you feel this way and that you have had a negative experience at Chestnut Nursery School @ Arden House. Our aim is to provide the best possible care and it is something we take very seriously. The incident that you are referring to was investigated thoroughly, and you were kept up to date at each stage of the investigation and the outcome. We are an open, transparent nursery and company, with a management team that holds many years’ experience.
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Review from Natalia F (Mother of Child) published on 21 April 2023
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you so much for your lovely review. It has been an absolute pleasure to look after your daughter during her time here at Arden House. She will continue to flourish when she goes to school.
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Review from N B (Mother of Child) published on 20 January 2023
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you so much!
We love to hear what we are doing is making a big difference in the child's life and the family. We do enjoy our themed days so look out for them this year!
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Review from Bhavini B (Mother of Child) published on 20 January 2023
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Review from Tommy C (Father of Child) published on 18 January 2023
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Reply from Kim Pybus, Manager at Chestnut Nursery School @ Arden House
Thank you so much. It is lovely to hear what we are doing here at Arden House is making a difference to the children and families we support and care for.
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Review from O O (Mother of Child) published on 15 November 2019
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Review from S A (Mother of Child) published on 15 November 2019
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Review from A T (Mother of Child) published on 6 November 2019
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Review from C L (Mother of Child) published on 6 November 2019
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Review from M J (Mother of Child) published on 6 November 2019
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The Review Score of 9.6 (9.558) out of 10 for Chestnut Nursery School @ Arden House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.725 for Chestnut Nursery School @ Arden House is calculated as follows: ( (128 Excellents x 5) + (1 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 142 Ratings = 4.725
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.833 Points relating to the number of positive Reviews for Chestnut Nursery School @ Arden House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 number of registered child places is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
Joined: 2017
My name is Kim Pybus and I am Level 3 qualified in Childcare and Education. I have worked in childcare for over 24 years covering many different roles from nursery practitioner to third in charge and now Deputy. I thoroughly enjoy watching children develop a new skill and become independent whilst using that skill.
I have a daughter of my own and she is now in her 20s. I believe the skills experience and passion for working with children have played an integral role in both of our growth. I have now been working at Arden House for several years and find this extremely rewarding.
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