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Abeona Warkton has a Review Score of 2.7 (2.682) out of 10, based on 2 reviews in the last 2 years. Over all time Abeona Warkton has 30 reviews.
Review from David M (Father of Child) published on 15 April 2024
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Reply from Nicola White, Manager at Abeona Warkton
Thank you for sharing your feedback regarding your son's withdrawal. I did request the reasons for his withdrawal on the 6 March but there was no response. Upon receiving your concerns on January 18th, I promptly responded and initiated an investigation, which was escalated to the staff on January 19th. No further complaints or concerns were raised by yourself and your child was always happy within the setting. In fact, so happy - I miss his presence in the room. I did, however, reach out on the 13th of February as I do with all concerns/complaints made. I wanted to ensure that the situation had improved to your satisfaction, and I'm glad to hear that you indicated improvements via email on both February 13th and reconfirmed on the 14th. If there are any further concerns or issues you'd like to discuss directly please don't hesitate to reach out. We value your input and strive to provide the best possible experience for all the children in our care.
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Review from K C (Mother of Child) published on 24 July 2023
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Reply from Khayam Ezzat, Owner at Abeona Warkton
Whilst we welcome all feedback from parents your review contains many factual inaccuracies and omissions. At Abeona all we ask is that parents pay for the childcare they have received and read their statements.
Both anomalies were spotted by the nursery. As a nursery dealing with all the parents on the roll, we will never be as familiar as each parent with their payment patterns and frequencies. The two anomalies should have been obvious when reading the statements.
On both occasions, you were afforded many weeks to respond with a payment plan let alone pay. In the absence of a response, like every single childcare provider in the UK, we have no option but to withdraw childcare.
The owner of the company is not an IT consultant but works full-time on all aspects of running the nursery.
You neglected in your review to mention that you were given a month’s free childcare as a gesture of goodwill, which you seemed grateful for at the time.
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Review from Roberta M (Mother of Child) published on 30 August 2022
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Review from Louisa B (Mother of Child) published on 26 August 2022
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Review from Joanna T (Mother of Child) published on 16 August 2022
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Review from Clare S (Mother of Child) published on 21 July 2022
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Review from Sian H (Mother of Child) published on 11 July 2022
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Review from Jo H (Mother of Child) published on 11 July 2022
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Review from Rachel S (Mother of Child) published on 11 July 2022
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Review from Sarah N (Mother of Child) published on 7 July 2022
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Review from Lucian E (Father of Child) published on 7 July 2022
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Review from Emma C (Mother of Child) published on 21 June 2021
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Review from Victoria W (Mother of Child) published on 29 April 2020
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Review from Rebecca H (Mother of Child) published on 1 July 2019
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Review from Nikita N (Mother of Child) published on 17 July 2018
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Review from Beka C (Mother of Child) published on 9 July 2018
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Review from Laura T (Mother of Child) published on 9 July 2018
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Review from Sarah W (Mother of Child) published on 4 July 2018
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Review from James S (Father of Child) published on 4 July 2018
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Review from Ryan (Father of Child) published on 3 July 2018
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The Review Score of 2.7 (2.682) out of 10 for Abeona Warkton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.682 for Abeona Warkton is calculated as follows: ( (4 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 22 Ratings = 2.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Abeona Warkton is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 number of registered child places is 8. 0 Positive Reviews ÷ 8 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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