Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 115 Reviews
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Care Provided by Norfolk House Nursery - Harborne Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Alison Galbraith (Nursery Manager)
  • Number of Childcare Staff
  • 18
  • Total Places for Children
  • 56
  • Age Range
    • from 0 years 3 months
    • to 4 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays

Funding & Fees Guide for Norfolk House Nursery - Harborne Road

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.
  • Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.


Norfolk House Nursery - Harborne Road Reviews (115)

Total of 115, showing 1-20
9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.890) out of 10, based on 16 reviews in the last 2 years. Over all time Norfolk House Nursery - Harborne Road has 115 reviews.

Overall Experience

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Date Published

115
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Review from M R (Mother of Child) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child joined the nursery start of this year, after visiting several nurseries. Norfolk House really stood out, I had an excellent experience while visiting and had to go with my gut feeling. All the staff are very welcoming, friendly and really put you at ease especially being a first time mother
and sending your chid to nursery. They are always very transparent, and take the time to talk to you, even if they are busy. All the staff do an excellent job, and couldn't fault any of it, and how hard they work. My child, really enjoys going there now, took a few session to settle in properly. I've seen a big difference in him, and how he interacts with others and what he's able to do. I would 100% recommend Norfolk House (Harborne Road). Overall excellent nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for choosing NHN, its lovely to hear how the team made you feel so welcome and that your son is so settled. I will be sure to inform the team of your kind words.


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Review from Haneesh H (Mother of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the nursery, we knew it was the right fit for our daughter. She started at 8.5 months in Babies 1, and the staff immediately made us feel welcome. They create a nurturing and fun environment, and my daughter settled in quickly. At first, she struggled with mealtimes in the
new setting, but thanks to the support of the staff and her key carer, she now eats most, if not all, of her meals. Their patience and encouragement made all the difference. The nursery also celebrates all cultures, incorporating fun activities throughout the year to honor different traditions. The creative daily activities, from baby ballet to rhythm time, engage my daughter and help her develop new skills. We feel so lucky to have found a place where our daughter is not only cared for but truly thriving, and we're grateful for the dedication and warmth of the staff.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for choosing NHN, we are so happy to hear how welcome you felt and that your little one settled quickly! I will make sure that I pass your kind words to the team. Thanks again!


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Review from Charlene F (Mother of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children have attended NHN since April 2021 with my now 4 year old and my 2 year old who is currently attending. NHN have met the individual needs of my children from 10 months old, as well as my need for reassurance as a first time parent entering childcare.
I receive detailed daily reports and
regular pictures of my children carrying out activities in line with the birth to three early years framework.
A variety of meals are provided as well as recipe ideas to take home which is brilliant as my children sometimes eat better at nursery than they do at home.
There is a warm indescribable care that we have received from the unique care provided by the staff team.
It is so difficult to place your children in the care of others and we are happy with the choice we have made placing our children at NHN.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your wonderful review- we really do appreciate it, I will make sure I pass your feedback to the team. If there is anything you think we could improve on in areas your marked 4 then please get in touch. Thanks again. !


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Review from Philip W (Father of Child) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House offer outstanding care for their children. Staff are pro-active, diligent and form meaningful relationships with the children in their care. We could not be happier with the quality of their provision.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

I'm pleased to hear how happy you are, thank you for taking the time to complete a review. I will pass your kind words to the team.


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Review from L M (Mother of Child) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a fantastic experience since our toddler joined at 10 months old. She settled in very quickly. The staff in Baby Rooms 1 and 2 are caring, attentive, and always making sure she feels safe and happy. It's clear they truly care about the children, and we've always felt comfortable leaving her
in their care. They're also great at communicating with us and respond quickly to any questions or concerns we have.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so very much for your kind words, myself and the team really do appreciate it!


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Review from M Q (Mother of Child) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I transitioned my boy to NHN - Harborne Road in October 2024.. he's an October baby so it felt really important that he was in a pre-school set up that was equipped to prepare him for school the following year. Within the first 2 weeks I noticed a huge improvement from feedback directly from my son..
he started to tell me what he'd been doing with his day, singing new songs and making friends who he talked about outside of nursery! He was apprehensive about the change but it's safe to say we have never looked back.. he loves his days and looks forward to special days like when he can go to forest school.. he thrives in NHN and the feedback I receive from the practitioners makes me really feel like they know and most importantly understand my son's personality and needs. We've very recently met with the health visitor too, again a very lovely and helpful experience. I would recommend NHN to any child and can't thank the staff enough for the love they poor into my boy daily.. thank you!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

What a wonderful review, thank you so very much for recognising how hard all the staff work to give all children the best possible start in life. Thank you for being part of the NHN family!


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Review from Amanda T (Mother of Child) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery, my boys love it here. The weekends cannot finish early enough for them to go and be with all their friends and nursery staff. Staff are friendly and children always look happy and cared for.
I really appreciate how they try and involve the family in nursery activities like they stay
and play sessions.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for your review, its lovely to hear how happy the boys are! It's disappointing you only scored 3 on the value for money, given we don't charge for funding extras (e.g. meals etc) like majority of settings. We appreciate your kind words!


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Review from G M (Father of Child) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child attends Norfolk House Nursery and we have been extremely satisfied with the level of care and attention given to her. The various activities she participates helps her develop and explore materials. We have been receiving regular feedback and are overall happy with the response of all staff
members.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your kind words- we really appreciate it!


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Review from L C (Mother of Child) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has come on leaps and bounds in the preschool room at this nursery. The extra activities and events the staff create are a particularly wonderful part of this nursery, whether it’s a nursery disco party, visits from animals, forest school, rhythm time, a visit to a library, a baby chino
in a cafe, leapfrog or tennis there are some really fabulous activities that keep the children so entertained and the weeks varied. The staff go above and beyond to make sure drop-offs are a good experience for parents and children and are all such warm, friendly people who are always smiling.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for the reviews and kind words. I have asked the management to speak with you regarding some areas that you obviously feel we can improve on.
Many thanks.


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Review from Esra K (Mother of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending the nursery since she was 11 months old. She started off at the Babies 1 room and then moved up to the Babies 2 room. I get the sense the staff do everything they can to help her settle in and get to know her. The staff are very responsive to any concerns or questions
I may have about my daughter and answer all my queries. I get a full picture of how her day has been at the end of every day. It is clear that my daughter learns lots of new things at the nursery. She really enjoys stories and music and the nursery offers plenty of activities that she finds stimulating and fun. I feel that she is in caring and capable hands while she is there. I would highly recommend this nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your very kind words, I’ll be sure to pass these on to the team!


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Review from R V (Mother of Child) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently joined this nursery and are delighted with our choice. We looked around a few different nurseries in Edgbaston but it was on meeting the manager and deputy manager at Norfolk House Nursery Harborne Road which made choosing this nursery very easy. The staff are very welcoming, friendly and
always happy to help.
The nursery takes security very seriously which was another big win with us.
Thank you, Norfolk House Nursery - Harborne Road!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your review and for choosing us! It's great to hear how welcomed you felt by our wonderful Manager and Deputy. Welcome to the Norfolk House Nursery community and thank you for choosing us!


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Review from A K (Father of Child) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the environment and people.
My kid likes to be in the nursery and people who take care of the kids.
Would be good to upgrade the nursery app to make tracking of my kid's daily routine more digital, so that I can check any moment when I want, especially the menu for the day.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for your review and feedback. As we have discussed with parents, we feel that the way we communicate is much more personal and we can get to know the family better. The menus can be found on nursery boards, are handed out and on the website so please feel free to pick up another one. We also feel very strongly about children seeing staff with pen/paper not staring at a computer screen. Emails are sent daily and families are encouraged to call if they have any questions. The key workers' time is much better spent with the children, as you can imagine messages from numerous parents daily will take up so much of their time, we feel that's best spent with the children and if there are any concerns we will call the parents, otherwise we discuss the day upon collection. Thanks again.


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Review from Marwa S (Mother of Child) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and varied activities for the kids - my son has settled in so well thanks to his lovely keyworker! Healthy meals and staff take into account personal preferences and child routines. Couldn't be happier with my choice of nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for choosing NHN and for your review. It’s great to hear how well your son has settled.


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Review from Harkamal F (Mother of Child) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has been superb. I have really enjoyed sending my daughter to Norfolk, the staff have been great and very attentive towards her and her needs.
Anytime we have asked or needed something from the nursery they have really helped us out! They are very accommodating and I would highly recommend
sending your child here.
My daughter only attends once a week but she has learnt so much and she is very happy going there and enjoys her day with the staff and activities. Although she only attends one day she has learnt a lot, this is great as the staff is teaching her and she is developing fast. Quite commendable!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

It’s great to hear how well your daughter is developing, and that she enjoys her time at nursery! Thank you so much for such kind words!


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Review from N N (Mother of Child) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy has been coming to this nursery for well over 12 months now and his progress has been phenomenal. The facilities for the children to learn and play are brilliant. My little boy always has fun at nursery and enjoys going back. They always have a calendar every month full of activities daily,
that the children will be doing in all of the stationed rooms. They also have extra curricular activities, trips and people to come to the nursery to do different things with the children. I really cannot recommend this nursery any higher to anyone, absolutely perfect nursery for my child to flourish, that perfect my little girl will be coming here also when I go back to work.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your wonderful review! It's great to hear how well your little one has developed and how much the activitivies are enjoyed. I will be sure to pass your lovely words to the team.


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Review from Nisha S (Mother of Child) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm welcome that I and my little one experienced was so good from this nursery. You have all been amazing! Your care, nurture and education for my little one has been wonderful and she has gained so much from being at your nursery. I am so thankful I chose you to start her school adventure! You
have supported her to be herself, and the best of herself, despite her needs. I can see the difference you have made and have given her the start to continue her school adventures. Couldn’t recommend this nursery more!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for this wonderful review! The team at HR are so welcoming and have created a lovely atmosphere where families can feel welcomed and involved. I’m so happy that you have been able to see and feel that! Thank you for choosing NHN!


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Review from A D (Mother of Child) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Norfolk House Nursery since Jan 2021 (she joined babies 2), and I couldn't sing their praises higher. The nursery had and continues to do its utmost to make you feel at ease and create a warm welcoming space, second only to home. The facilities are brilliant, with beautiful
open and creative spaces, and an amazing garden too. My daughter has grown tremendously in skill, character and confidence and I massively credit this to Norfolk House Nursery HR. My daughter has transitioned between the rooms with ease and joy, and everything is a result of the staff (both office and rooms). Everyone is so attentive and responsive to my needs as a first-time parent, as well as my daughters, needs, which have adapted from baby to young lady. The manager and her team are like a family and hands-on with everything, they're fantastic and have been instrumental in my and my daughter's respective journeys. Thank you for what you do day in and day out for us all.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Such a lovely review, thank you so much. It's lovely to hear how well your daughter has developed and enjoys her time with us. The team at HR work so hard In creating a calm atmosphere where children can flourish, so I will be sure to pass your lovely words to the team!
Thank you for choosing NHN and being part of our wonderful community!


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Review from R A (Mother of Child) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House is a great setting for my three-year-old son, who is currently in the preschool room. He has been there since he was eight months old and has thrived, always making great connections with the staff and other children. The extracurricular activities the nursery organises are fantastic,
including tennis, football, forest school and rhythm time. We also loved the Xmas performance and all of the artwork and baking the children do throughout the year. I highly recommend the nursery to other parents.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for your kind words, we all really do appreciate it. Its good to hear that you enjoy the extra events that we offer.


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Review from K T (Mother of Child) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attends Norfolk House Nursery - Harborne Road and she absolutely loves it. The staff are very attentive as always.
She will always speak highly of the staff members and has formed a brilliant bond, therefore I have no worries about dropping my daughter off as I know she is in the best hands
of care.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for your wonderful review, I'm so glad your daughter enjoys her time with us!


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Review from Alex K (Mother of Child) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House Nursery (Harborne) has consistently been a wonderful environment for my son. The management team work so hard on providing a safe, fun and educational environment for the children. I cannot thank the preschool team enough for their inspirational dedication to their job and the little ones.
My son loves attending nursery and has made so many happy memories at Norfolk House.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you, Alex, your review really does mean so much to us, I will make sure I pass your kind words to the team!


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (173 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Ofsted Outstanding

Recipient: Norfolk House Nursery - Harborne Road

Date: Sunday 30 Oct 2022 More details

Millie's Mark Award

Recipient: Norfolk House Nursery - Harborne Road

Date: Friday 27 Jul 2018 More details

Millie's Mark

Recipient: Norfolk House Nursery - Harborne Road

Date: Friday 27 Jul 2018 More details

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager

Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.

I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.

My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

... Read more
Alison

Alison Galbraith

Job Title: Nursery Manager

Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!

I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

... Read more

Frequently Asked Questions about Norfolk House Nursery - Harborne Road

What is the Age Range of Children that Norfolk House Nursery - Harborne Road accepts?

Norfolk House Nursery - Harborne Road accepts Children aged from 0 years 3 months to 4 years 0 months.

What Days & Hours is Norfolk House Nursery - Harborne Road Open?

Norfolk House Nursery - Harborne Road is open: Monday 07:00-19:00, Tuesday 07:00-19:00, Wednesday 07:00-19:00, Thursday 07:00-19:00, Friday 07:00-19:00.

How many Children does Norfolk House Nursery - Harborne Road have capacity for?

Norfolk House Nursery - Harborne Road has capacity for a total of 56 Children.

How far is Norfolk House Nursery - Harborne Road to the centre of Birmingham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Harborne Road to verify any information. View our terms and conditions. Norfolk House Nursery - Harborne Road has a Platinum Service – more info.