Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 114 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.

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Care Provided by Norfolk House Nursery - Harborne Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Alison Galbraith (Nursery Manager)
  • Number of Childcare Staff
  • 18
  • Total Places for Children
  • 56
  • Age Range
    • from 0 years 3 months
    • to 4 years 0 months
  • Opening Times
  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00
  • When Closed
  • Bank Holidays

Funding & Fees Guide for Norfolk House Nursery - Harborne Road

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.
  • Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.


Norfolk House Nursery - Harborne Road Reviews (114)

Total of 114, showing 41-60
9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.883) out of 10, based on 15 reviews in the last 2 years. Over all time Norfolk House Nursery - Harborne Road has 114 reviews.

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Review from Robert K (Father of Child) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has attended Norfolk House Nursery since the age of 1. He has over the last 2 years really enjoyed coming to nursery and progressing through the different age groups and learning from the fantastic nursery teachers.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for taking the time to complete this review, and for identifying our fantastic staff , I will make sure that I pass your comments to the team.


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Review from C N (Father of Child) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We briefly took a hiatus from nursery during the early pandemic. Upon our return, we were welcomed back and the positive impact on my child's development cannot be overstated. The personalised care plans and individualised approach helped leaps and bounds, and it was a complete no-brainer enrolling
our second child. Lots of different activities, regular schedule updates, great communication, lovely staff. Five stars team - thank you so much.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for coming back and being part of the NHN family!


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Review from S A (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Norfolk House Nursery since February 2022. As a first-time mum, I was so nervous about leaving her in someone else's care but the staff at the nursery are absolutely amazing and kind. I cannot fault the staff in babies 2, they give me so much reassurance and nothing is
too much trouble. The handover at the end of my daughter's session is excellent and gives me all the information I need about how she got on that day. I am very happy we chose Norfolk House for our daughter and would highly recommend it to every parent!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for this lovely review, its lovely to hear that you feel reassured and you also have a bond with he staff, that's so important! I will be sure to pass you kind words to my wonderful staff!


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Review from Ravi V (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been in Norfolk House on Harborne Road since September 2021 and he has been doing so well! The staff in Babies 2 have been fantastic and encouraged him to progress in every aspect. The activities our child does on a day to day basis are organised and focus on specific learning goals rather
than random play, which is evident in how he is developing. It’s also great that there are activities intermittently involving the parents, so we can see him in his own environment interacting with the other children. Would definitely recommend!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thanks so much, the staff offer some wonderful activities that are fun and encourage involvement. It's great that he is developing well! Thanks for your lovely review, I will be sure to pass on to the team.


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Review from Khuram W (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no other nursery in mind when choosing Norfolk House for our second child. We had such a great experience with our first child and were so happy with the care, attention and love they showed. The end of day feedback and child handover along with the updates listed in their day diaries keeps us
as parents informed always. We are safe and secure in the knowledge that our child is being well cared for as long as providing a base of learning at such a young age which is pivotal for future development.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for taking the time to complete this review, its very appreciated. Its pleasure caring for your little ones!


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Review from Suzanne M (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House Nursery Harborne staff have been fantastic with our little ones - especially our very clingy lockdown baby who has come right out of her shell since being there and is now an independent girl. It can’t have been easy dealing with her initially but the baby's room staff were exceptional
and made her feel cared for (so much so that I think she may prefer them to me!). And they never made her feel like a burden! We are so grateful for their genuine care and patience with her!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

It’s a pleasure looking after your little ones, and we are so glad she’s settled and happy! Thank you for your review, it really does mean the world to the staff when parents do these lovely reviews - thank you so much.


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Review from Sali K (Mother of Child) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliché but they get the little things right, which means the big things generally take care of themselves.


Over the past 5 months, our daughter has really developed at Norfolk House Nursery, been well looked after and seems like she really enjoys her time there.


The staff are great and her main

primary caregivers genuinely care about her and her development.


Norfolk House has been great at making us feel at ease, sending us weekly and daily updates on the nursery and our daughter's day.


I would certainly recommend the nursery!


Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Sali, thank you for such kind words. I'm glad to hear that you feel updated and that you feel at ease when leaving your daughter with us. Thank you so much for taking the time to complete this review, I will be sure to pass it on to your daughter's Key person and the team!


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Review from Mubeen S (Father of Child) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a variety of different nurseries and even enrolling our daughter to another nursery we still opted for Norfolk House.


Right from the offset we were made to feel welcome, met our daughter's primary nurse, given an outline of the types of activities our daughter would be involved in,

a nutrition programme and shown around the facilities.


Over the past 5 months, we feel that our daughter has bonded with the staff, has had her development accelerated and also feel at eavesdropping on our daughter there.


Norfolk House is also great in providing a monthly events calendar so we know what's in store and she is continuously learning and developing.


Finally, it's also clear that the staff genuinely enjoy being there and take pride in what they do, this culture then also spreads down towards the care and treatment of the kids there and extends to the parents.


If you're looking for a nursery I would certainly recommend Norfolk House!


Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your lovely review, It's great to hear your daughter is developing well and you can see how well cared for she is. Thank you for choosing Norfolk House and being part of the NHN family! I will be sure to pass on your lovely review to the team!


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Review from Tom M (Father of Child) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and considerate and this shows during drop-off when the kids are excited to be going and know that they will be doing a range of fun activities. At pick-up, we get detailed feedback on what the kids have been up to. All the staff in each room are very observant noting
all small details. In the lead up to special occasions such as Christmas, Easter, Mother’s Day or Father’s Day, the staff are always busy helping the kids make small gifts and cards to give to parents. We have been a number of years and the staff turnover is very low which indicates that they are treated well and this provides continuity in the care given to the kids. We always recommend Norfolk House Nursery to any new parents who are looking for a safe and caring place to bring their kids.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for such lovely words, the staff come up with some lovely ideas to show families how special they are, I am glad that you enjoy those special treats. I will make sure your comments are passed to the team, your time taken to complete this is much appreciated.


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Review from H H (Mother of Child) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Norfolk House Nursery for our daughter because it had a lovely homely feel to it and it has not disappointed. The staff are wonderful and always willing to help and our daughter absolutely loves going to the nursery to see her friends (she now thinks of the staff as her friends too).
We recommend
Norfolk House Nursery to anyone we meet.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

This is a lovely review, thank you. I love to hear that parents feel like it's a homely atmosphere for the children as that's so important for their social and emotional development! I will pass your review to the team who are like me very grateful for your time. Thank you for being part of the Norfolk House Nursery family.


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Review from K S (Mother of Child) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am continually impressed with Norfolk House Nursery - Harborne Road, my son loves his time there and he gets so much variety in learning, play and socialising. I am always kept in the loop about his development and I love hearing about how he is progressing. The nursery is very keen to take on board
parent feedback which is brilliant and I always feel I am heard as a parent. The staff are wonderful and always willing to hear you and help you. The nursery welcomes the celebration of all cultures and I’m so happy that my son is learning about diversity at this young age.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thanks for taking the time to do the review, it's great to hear how involved you are and that you are kept up to date. I will pass on your lovely comments to the team.


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Review from Ned H (Father of Child) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love this nursery! The staff at Norfolk House Nursery go above and beyond! The facilities and activities that the children have are brilliant. The food is to a high standard- our boy has double helpings regularly! Parent-Nursery communication is excellent, with regular updates and feedback on our
child's progress. We couldn't be happier with our nursery. We will be sorry to leave when the time comes.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for this lovely review, I will be sure to pass this on to the team! It's an absolute pleasure caring for your little one. It's great to hear he enjoys the food so much!


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Review from Lydia P (Mother of Child) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House Nursery is warm and welcoming from the minute you step through the door. I am extremely reassured that when I drop my son off, he is given all the love and attention that he needs. He is always so pleased to arrive in the morning, which to me, exemplifies how happy and content he is made
to feel whilst he is under their care.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for taking the time to complete this review, it’s much appreciated! It’s a pleasure taking care of your precious little one! Please do speak to myself or the Nursery Manager if you would like to discuss your review further. Thanks again!


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Review from Harveen S (Mother of Child) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been in Norfolk House Nursery - Harborne Road since March 2020 and has attended full time for the duration of our stay. Having moved as a family 2 weeks before lockdown began this nursery has been one of the highlights of our time in the UK. His time in the pre-school room has exceeded my
expectations and I have watched him blossom in all domains. He loves coming to Norfolk House and so do his parents. When we leave the UK we will truly remember this time fondly.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for your kind words, sending very best wishes, you will all be missed by the NHN family.


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Review from Babita A (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how amazing Norfolk House Nursery is from the staff, the duty of care to our little boy to all the activities they get the children involved in. Our little one absolutely loves going to nursery and happily waves goodbye when we drop him off. This is so important to us as parents
as it shows he is comfortable and enjoys his time there and all of that is down to the fantastic team at Norfolk House.
Our son has come a long way since starting at Norfolk House in September 2020, he is learning so much and become quite the chatterbox, we are so amazed by how much he is getting involved in and the little stories he tells us when he comes home. We know our son is happy and safely looked after at Norfolk House and genuinely couldn't ask for anything more. Great nursery, would highly recommend!

Reply from Alison Galbraith, Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for your wonderful review. We are so happy with all of your comments


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Review from Dan F (Father of Child) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the nursery. My daughter has been able to learn new skills and activities that she wouldn’t of been able to do at home. I feel she has needed the nursery more than ever with all of us being in a pandemic and babies not meeting family and friends as they normally would to develop.
She is very happy at nursery, which is good to know when we are dropping her to be looked after.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

It Is lovely to hear that your daughter is happy and enjoying nursery. Thanks for the review!


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Review from Sue Ann C (Mother of Child) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little one has been attending nursery at the Norfolk House Nursery (Harbourne Road) since she turned 1 year old. Being a skin of colour family where our first language at home isn't the English Language, I guess it's only natural to feel slightly worried as a mum when we sent our little one to nursery
- wondering if she would adapt. We have been blessed and grateful that she has clearly adapted really well and really enjoys all her time at nursery, thanks to the brilliant team at Harbourne Road. She is becoming an extremely cheerful child, full of confidence in herself and her surroundings! Her favourite activity appears to be BabyBallet! I have to say that we feel both inclusive and exclusive at nursery! Well done and thank you to all staff! Keep up the good work!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you so much for this lovely review.


It's a pleasure caring for your little one and working with you all. It's lovely to hear how well she has settled and that she has fun! I will pass this on to our wonderful team.


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Review from Chantelle A (Mother of Child) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, calm and welcoming environment. Days are full of new experiences and learning opportunities which has been brilliant for my daughters development. The staff have been amazing with my daughter who sometimes can be clingy in the mornings when I leave. They are caring and emphatic toward her.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for taking the time to complete this review! It's lovely to hear that your daughter enjoys all the wonderful activities on offer.


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Review from Gireesh K (Father of Child) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enthusiastic and energetic team giving an all-round development to children. Impressed with the support offered to parents and children during the Covid-19 lockdown. My son looks forward to going to nursery every day.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

Thank you for taking the time to complete a review, I will be sure to pass it onto our wonderful team. I'm so happy to hear that your son looks forward to arriving!


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Review from S N (Mother of Child) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second nursery that our toddler son has attended and we have been simply blown away. The standards of care have exceeded our expectations. The staff are extremely attentive and seem to have a great understanding of the children in their care. I’m actually amazed by the number of activities
they manage to fit into a day. Our son has settled in really well thanks to the staff. He loves attending nursery and we always feel reassured that he is being well looked after.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road

S N, thank you so much for your kind words. It's lovely to hear that your son has settled so well and is happy at nursery. The staff are amazing at tailoring all children's care, so it's lovely that you have recognised this!


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (3)

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager

Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.


Alison

Alison Galbraith

Job Title: Nursery Manager

Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!


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