Shapes Day Nursery, Epsom has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years. Over all time Shapes Day Nursery, Epsom has 1 review.
Review from S T (Father of Child) published on 11 October 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Sue Richards, Nursery Owner at Shapes Day Nursery, Epsom
We put our heart and soul into quality care and education. Covid exacerbated issues in recruiting and retaining staff across the industry. Staff joining our teams all have a passion for delivering high-quality care in a nurturing environment. Accidents are regrettable but if you were not happy with how any accident had happened you had the option to decline to sign the report and discuss it with the onsite manager at the time. It is standard practice when a child moves to another setting to produce a report to support and enable a smooth transition for them. Our focus is to ensure that children are emotionally ready to go to school and we have always found that much of the other learning happens very naturally alongside. I cannot imagine what the motivation is for the tone of this review. Issues that arise are dealt with in partnership with parents. I am at a loss to understand why these issues were not raised at the time. I can only hope that your new setting is more suited to you and your family's needs.
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The Review Score of 1.8 (1.833) out of 10 for Shapes Day Nursery, Epsom is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.833 for Shapes Day Nursery, Epsom is calculated as follows: ( (1 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 1.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Shapes Day Nursery, Epsom is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 0 Positive Reviews ÷ 20 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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