Minibugs Nurseries Ltd (St Austell)

Blue Support House, 17a Moorlands Road, St Austell PL25 5BS
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9.7 122 Reviews
  • Minibugs Nurseries Ltd (St Austell), St Austell
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Care Provided by Minibugs Nurseries Ltd (St Austell)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Stephanie Thompson (Nursery Manager)
  • Number of Childcare Staff
  • 16
  • Total Places for Children
  • 61
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Minibugs Nurseries Ltd (St Austell)

  • We are an all year round nursery, open 51 weeks per year and offer the following sessions only:


    Session Time Hours
    Full Day 07:30-18:00* 10 hours 30 mins
    Morning 07:30:12:30 5 hours
    Afternoon 13:00-18:00 5 hours


    Funded hours are granted for 38 term weeks a year only. Annually this equates to 570/1140 hours for an entitlement of 15/30 hours respectively. Hours can be taken in one of four ways, including options to use just your funded hours or use your funded hours to contribute towards the sessions you need, over an academic year running Sept to August:


    *Due to Local Authority terms of a maximum funded claim of 10 hours, this is restricted to a 17:30 finish
    for those taking a ‘Funded Hours Only’ option below.


    Term Time Only
    Funded Hours Only:
    Max of 15/30 hours booked per week during our 38 term wks
    Hours utilised by taking combination of our standard sessions
    Full day session restricted to a 17:30 finish per LA terms
    Possibility to pay for additional 30 mins to extend day to 18:00
    Consumable charge for each hour booked
    No registration fee
    Limited availability


    Term Time Only:
    Minibugs Plus:
    Unlimited sessions booked subject to availability
    Must be entitled to funded hours to access
    this option
    Hours utilised by taking combination of our standard sessions
    Only hours in excess of the funded hours entitlement are billed
    Full day sessions run until 18:00
    Consumable charge for each hour booked
    Subject to a registration fee
    Limited availability


    All Year Round
    Funded Hours Only:
    Annual funding entitlement spread over 51 weeks - max 10/20 hours available per wk
    Combination of our standard sessions booked
    Model may require year to commence from Sept to avoid interim charges
    Full day session restricted to a 17:30 finish per LA terms
    Possibility to pay for additional 30 mins to extend day to 18:00
    Consumable charge for each hour booked
    No registration fee
    Subject to availability


    All Year Round
    Minibugs Plus:
    Unlimited sessions booked subject to availability
    Hours utilised by taking combination of our standard sessions
    Only hours in excess of the funded hours entitlement are billed
    Model may require year to commence from Sept to avoid interim charges
    Full day sessions run until 18:00
    Consumable charge for each hour booked
    Subject to a registration fee

  • Contact the nursery directly for fee information.
    Funding available for 9 months to 4 years.
  • Parking

  • The nursery site has parking and a drop off area for parents / carers to use.


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Minibugs Nurseries Ltd (St Austell) Reviews (122)

Total of 122, showing 61-80
9.7

Minibugs Nurseries Ltd (St Austell) has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Minibugs Nurseries Ltd (St Austell) has 122 reviews.

Overall Experience

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Date Published

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Review from Jennifer T (Mother of Child) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving our little girl at Minibugs is like leaving her with family. All the staff are friendly, warm and welcoming. Her development has come on so much in her time at Minibugs. She absolutely loves coming to nursery. We are always kept up to date and love receiving pictures of our little one having
so much fun at Minibugs.

Reply from Astra Pitman, Operations Manager at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review of our St Austell nursery. We pride ourselves in keeping our parents/carers up to date with their child's/children's progress so it's great to hear how much you love receiving these updates and how much your daughter loves coming to nursery! Thank you again, the Minibugs Team.


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Review from N D (Mother of Child) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Minibugs are absolutely amazing. My son has grown, changed and learnt so much since being at Minibugs. Every single one of the staff members are amazing! Nothing is too much to ask. My son feels so at home at Minibugs. He has made so many friends and loves every minute of his day there.
Thank you
for everything Minibugs.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review of our nursery setting. It is great to hear that your son is developing so well with the help and encouragement of our team who take pride in ensuring all our children get the most out of their time whilst at nursery. It is wonderful to hear he has made friends and feels at home with us. Thanks again the Minibugs team.


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Review from Clanjo F (Mother of Child) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a thank you to all the team at Minibugs St Austell. Our little boy loves coming to nursery and we can see that he is developing so much week on week. He is very happy when we pick him up and that is all down to your team.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review of our nursery. Our team work really hard to ensure every child enjoys their time in our setting and its lovely to watch them develop as they progress. Many thanks, The Minibugs Team.


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Review from Katy H (Mother of Child) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with my child's development and participation at nursery, lovely staff and all seem excellent with him, he did on one occasion fall from a high chair whilst I appreciate this is hopefully a one-time accident and it shouldn't happen again it did just stop me from putting extremely
likely/excellent. But other than that 1 incident I am very pleased with the nursery and the staff and have no complaints, outside space a little small (I appreciate this can't be helped) perhaps needs a little revamp. The app is a little slow.

Reply from Astra Pitman, Project Manager at Minibugs Nurseries Ltd (St Austell)

Thank you for your review of our St Austell nursery. Our team work hard to provide fun and exciting activities tailored to their development needs and interest, so it's great to hear your feedback. The health and safety of children are of paramount importance. We make all of our settings a safe and healthy environment for children, parents/carers, staff, and volunteers through having robust procedural measures in place and necessary resources available including low-level equipment such as tables and chairs. We pride ourselves in being the best that we can be so any incidents that happen within the nursery are reviewed and evaluated to ensure that the hazard is either eliminated or if this isn't possible we look at how we can control the risk so that harm is unlikely. Again thank you for taking the time to review our nursery as it is so important to us to continually improve our nursery care and environment.


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Review from Natalie L (Mother of Child) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy started here in September after his previous nursery closed. I have nothing but positive things to say! We used to have tears on drop off but not at Minibugs! He walks straight in without a backwards glance, gets excited to go and sad when I say it's not a nursery day. We are updated during
the day with what he's done and eaten, and always greeted by a friendly member of staff on drop off and collection. I only wish he'd started here sooner!

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. I'm really pleased to hear that your son has settled in so well since joining our nursery in September and that he continues to enjoy himself as he grows and develops. Many thanks again for your review The Minibugs Team


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Review from Stacey (Mother of Child) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing nursery practitioners are kind, caring and attentive to all. I trust them completely with my child’s care and can trust my child is being stimulated in every aspect and educated to the highest standard. I’m amazed at what my child is capable of and it is all down to the encouragement and
attention the girls give to each child.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. Your views and feedback are such an important part of our mission to ensure the highest standards of childcare and we are so pleased that you feel your child is developing so well. So thank you again for your wonderful review we really appreciate it. The Minibugs Team.


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Review from Justine N (Mother of Child) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been going to Minibugs St Austell since July 2019. He has always enjoyed attending and the staff are great with him and very professional. Communication between parents and staff is really good and I am always happy to leave him for the day knowing he will enjoy himself and be well taken
care of. Any issues are quickly communicated to us. The app is particularly good as it's nice to know what he's been getting up to.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. I'm really pleased to hear that you feel the lines of communication are good and are finding our app a useful tool. Thanks again for taking the time to provide your review.


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Review from Charlotte W (Mother of Child) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin girls go to the nursery and I could not be happier with the progress they are making, especially with the way 1 of my twins is at not taking to anyone for a while. She goes in now without a care in the world and I have no worry about them being upset, all staff are amazing, very kind and patient.
I couldn't ask for a better nursery.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. It is great to hear that your twins are developing and enjoy coming into nursery without any upset. Thanks again, The Minibugs Team


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Review from Melody G (Mother of Child) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter started nursery when she was just 9 months old. Leaving her was the hardest thing to do but the team there helped her settle and adapted her card to her needs. 11 months on she is thriving at Minibugs. She adores all of the carers and sings about them and says their names at home. She loves
going to nursery at Minibugs and gets to do lots of fun activities and learns so much. She’s doing so well with her development and has become a happy confident little chatterbox. The girls who look after her are super friendly and work really hard. They have been amazing especially over the past months.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review. We are pleased to hear your daughter has settled in so well and that she is so well cared for during her time with us and is developing into a happy confident little girl. Feedback like yours really helps us to continually improve our nursery care. Thanks again.


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Review from T W (Mother of Child) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at this nursery since August and the baby room team are absolutely amazing. My little girl is so happy here - I genuinely feel like the team care for her and that she is really well looked after. The nursery always call when there is the inevitable bump or graze as she learns to
walk and they provide loads of updates and photos through the parent app - I can see she is having a great time, so many smiles and interesting activities for her to get involved with.
We are so pleased that our daughter is at this nursery. We were new to the area and only had online reviews to really make our decision on, but the reviews for Minibugs were overwhelmingly positive and I can now say that, in our experience, they are 100% true.

Reply from Marie Downey, HR/Admin Assistant at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. We are so pleased that you feel comfortable placing your daughter in our care and that she is enjoying her time with us. Thanks again, The Minibugs Team.


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Review from Sarah (Mother of Child) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin boys love going to the nursery and have gained so much confidence and developed so much. They only originally went half a day a week and love it so much we have increased to now two and a half days a week.

Reply from Astra Pitman, Operations Manager at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review of our St Austell site. The team work hard to build strong bonds with each and every child so that they can get the best out of their Minibugs journey, so your review means so much to the team. Thank you again. The Minibugs Team.


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Review from Margaret G (Grandmother of Child) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking and fetching our grandson to and from nursery, I find that it is an excellent nursery, with friendly staff and management.
I would recommend it to anyone who is looking for a nursery for their child/grandchild. So much for them to do and play with and the staff are so pleasant. It is a
pleasure to be welcomed by friendly smiling faces when you go in.

Reply from Becky Tasker, PA to Communications and Marketing Officer at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review. We love to hear that our staff are pleasant and provide plenty of activities to help children learn, play and grow. Thank you very much for your recommendation. Thank you again. The Minibugs Team.


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Review from Anissa A (Mother of Child) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing! I cannot thank the staff enough for everything they have done and they continue to do for my son who started last year, he absolutely loves it and always tells me all the things he has been doing. You are all amazing you all work so hard to make our little ones have a good time and be happy,
for which I cannot thank you enough. The atmosphere is always welcoming and the staff all go above and beyond. The setting is beautiful and makes me feel like my son is at home as it’s clean, warm, friendly, smiles all around and lots to do. I always recommend this nursery to my friends and speak highly of you all to my family. I also love the parent app, I think it’s a great idea as I get to see photos of my son and the fun things he’s up too. We could not have asked for more for our son's nursery journey - thank you all such an amazing team.

Reply from Becky Tasker, PA to Communications and Marketing Officer at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review. It is always great to hear about how much our Minibugs family love our nursery. We are very happy to hear that your son had a great time with us every day and cannot wait to tell you about his day. Thank you for recommending us to your friends and family, we really appreciate this. Thank you again! The Minibugs Team.


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Review from Becky M (Mother of Child) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always been the type of parent that panics about my little girl and that she would not be cared for as I like, however since going to Minibugs the staff go above and beyond to look after, care and provide opportunities for my little girl. They are always so friendly, nothing is ever too much and
it feels likes an extended part of my family. I could not feel more at ease leaving her and she absolutely loves it. I definitely recommend.

Reply from Becky Tasker, PA to Communications and Marketing Officer at Minibugs Nurseries Ltd (St Austell)

Thank you for your lovely review. Here at Minibugs we understand that your child's first day at nursery can be a nerve-wracking experience for both the child and their parents, so it is great to hear that you feel at ease leaving your little girl in our care. Thank you very much for recommending. Thank you again! The Minibugs Team.


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Review from Stacii B (Mother of Child) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and setting, my son loves it here, as well as all the staff. The garden area is brilliant. I've never had any issues.

Reply from Becky Tasker, PA to Communications and Marketing Officer at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review. We love taking our mini people into the garden to help them learn, play and grow in a different environment. Thank you again for your review. The Minibugs Team.


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Review from Alison S (Mother of Child) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this nursery enough. They have been brilliant with my little girl and she's come on leaps and bounds since she started a few months ago. She never wants to leave when I go to collect her. She is doing something different every day. Always different crafts and messy play. I love getting
the photo updates on the parents' app which is fab. The staff are lovely and I trust them 100% to look after my precious girl.

Reply from Becky Tasker at Minibugs Nurseries Ltd (St Austell)

Thank you very much for your lovely review. It is great to hear that our wonderful staff have helped your little one develop more and that she never wants to leave our nursery when you come to collect her. We love setting up different activities for children to take part in every day to help them learn, play and grow. Thank you for trusting our staff 100% and we can't wait to see your mini person develop even further. Thank you again! The Minibugs Team.


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Review from Sophie S (Mother of Child) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so nervous about sending my daughter to nursery but knew it would be so valuable for her. She is on daily medication too which was a worry but every member of staff we have come into contact with have been amazing and so polite. We can always tell our daughter has had a great day - so pleased
we chose this nursery.

Reply from Becky Tasker at Minibugs Nurseries Ltd (St Austell)

Thank you very much for the lovely review. We understand it can be a worry for the parents and carers of children starting at nursery for the first time, so it is great to hear that every member of our staff you have come into contact with has been polite and amazing. We are extremely happy you chose our nursery and we are so glad your daughter always has a great day with us. Thank you again. The Minibugs Team.


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Review from Ellen (Mother of Child) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery, my son is very anxious being around other children, Minibugs have made my son feel welcomed and even tailored little activities just for him to complete and welcome him in.

Reply from Becky Tasker at Minibugs Nurseries Ltd (St Austell)

Thank you very much for your lovely review. It is great to hear that our team have tailored activities to what your son needs and are being inclusive of his feelings. It is great to hear that you think we are fantastic as we are always striving to 'Be the Best'. Thank you again! The Minibugs Team.


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Review from Emine Y (Mother of Child) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since joining the nursery, my daughter has developed in so many ways. She is more confident and balanced.
We are very happy with the teaching she has received and her learning experience.
Thank you!

Reply from Becky Tasker at Minibugs Nurseries Ltd (St Austell)

Thank you very much for your lovely review. It is great to hear that since your daughter joined our nursery she has developed in so many ways and that she is more confident. Thank you again! The Minibugs Team.


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Review from Louise L (Mother of Child) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Minibugs since her 2nd birthday and is now 3 and a half and really enjoying the School Readiness programme. This nursery has taken such good care of her and she learns something incredible every day to show or tell us from a very broad curriculum for her age. She has been nurtured
as an individual and it is obvious in speaking to every team member that they take great pride in really knowing each child and helping each of them to like who they are.
Over our time with Minibugs, it has been reassuring to watch the setting continually improve. This is not a place that will ever become complacent or satisfied to tick boxes. As a result, the already excellent nursery has become noticeably calmer recently which I believe has helped my daughter to further develop her confidence and social skills.
My 8-month-old will become a Minibug in January and I wouldn't send him anywhere else!

Reply from Becky Tasker at Minibugs Nurseries Ltd (St Austell)

Thank you so much for your lovely review of our nursery. It means a lot to us, to hear how well your daughter has settled and how well she is developing here at Minibugs. We are always on a mission to continually improve our nursery care, so complacency is never an option for us. We look forward to welcoming your son in January. Thank you again! The Minibugs Team.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Minibugs Nurseries Ltd (St Austell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Minibugs Nurseries Ltd (St Austell) is calculated as follows: ( (169 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Minibugs Nurseries Ltd (St Austell) is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 number of registered child places is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Healthy Under 5's

Recipient: Minibugs Nurseries Ltd (St Austell)

Date: Wednesday 31 Jul 2019 More details

Top 20 Small Nursery Groups 2018

Recipient: Minibugs Nurseries Ltd

Date: Thursday 01 Mar 2018 More details

Millie's Mark

Recipient: Minibugs Nurseries Ltd (St Austell)

Date: Friday 12 Jan 2018 More details

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