Banana Moon Day Nursery Harlow
Netteswell Hall Annexe, Netteswell Orchard, off Park Lane,
Harlow
CM20 2QH
There is parking available in their carpark.
Banana Moon Day Nursery Harlow has a Review Score of 9.4 (9.446) out of 10, based on 9 reviews in the last 2 years. Over all time Banana Moon Day Nursery Harlow has 51 reviews.
Review from Danielle B (Mother of Child) published on 5 October 2022
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you so much for your review. We will pass your appreciation on to the staff.
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Review from Claire M (Mother of Child) published on 5 October 2022
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Overall Experience
4.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you for your review. Noted your comment re the stair gates; we will look into this and ensure all procedures are fully adhered to.
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Review from Amy S (Mother of Child) published on 3 October 2022
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Overall Experience
4.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you so much for your review. We are very happy to hear your feedback and I will be passing this onto the team. We love having him here at Banana Moon with us!
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Review from S C (Father of Child) published on 28 September 2022
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5.0 out of 5
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Review from Chloe B (Mother of Child) published on 14 September 2022
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5.0 out of 5
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Review from M C (Father of Child) published on 11 September 2022
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Overall Experience
1.0 out of 5
Reply from Becky Williams, Director at Banana Moon Day Nursery Harlow
We are sorry to receive this feedback as we always strive for excellence in childcare. Obviously, you feel that on this occasion we did not meet your standards. We have checked our records and can see the incident you are referring to. We can see that at the time you spoke to our Deputy Manager and Manager at the time of collection (within around twenty minutes of the accident). Within 24 hours this was followed up with a call with the Director who took on board your concerns and looked into it for you. A follow up call happened shortly after and we arranged a meeting with the Manager and the Director at your earliest convenience. At the meeting we discussed our findings and showed you the CCTV footage. At the meeting you signed the meeting record to say that you were happy with the investigation and outcome. So we were surprised you left this review two months later.
If you would like to arrange a meeting to discuss this further please contact us on info@bananamoon-harlow.co.uk.
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Review from Danielle S (Mother of Child) published on 19 August 2022
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5.0 out of 5
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Review from Laura D (Mother of Child) published on 18 August 2022
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5.0 out of 5
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Review from M G (Mother of Child) published on 8 March 2022
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Overall Experience
5.0 out of 5
Reply from Sally Lowin, Director at Banana Moon Day Nursery Harlow
Thank you so much for your review. We are very happy to hear how well your daughter has settled in and thrived with us over the time she has been with us. We will do our utmost to ensure this continues for the rest of her journey with us.
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Review from Samantha H (Mother of Child) published on 15 July 2021
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team at Banana Moon Day Nursery Harlow
Thank you for such a lovely review. We will pass your lovely feedback onto the staff. It was a pleasure to care for your children.
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Review from Georgina P (Mother of Child) published on 7 May 2021
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Overall Experience
5.0 out of 5
Reply from Sally Lowin, Director at Banana Moon Day Nursery Harlow
Thank you so much for your review. It's lovely to hear how much your son enjoys his time with us and takes pride in sharing his daily activities with you.
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Review from E E (Mother of Child) published on 2 February 2021
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Overall Experience
5.0 out of 5
Reply from Sally Lowin, Director at Banana Moon Day Nursery Harlow
Thank you so much for your review. We love to hear how well your son has settled with us and enjoys his time spent with us.
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Review from Monta K (Mother of Child) published on 2 February 2021
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Overall Experience
5.0 out of 5
Reply from Sally Lowin, Director at Banana Moon Day Nursery Harlow
Thank you for your kind words. The staff work hard to ensure the children get to remember special moments that they can take home and share with their parents. We wish you and your daughter all the best for the future.
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Review from Alex S (Mother of Child) published on 23 December 2020
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5.0 out of 5
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Review from S B (Father of Child) published on 4 December 2020
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you so much for the lovely review.
I notice there are two areas you haven't given us top marks for, so if it's ok we will have a chat with you to see what further improvements you think we could make.
Thank you!
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Review from C N (Mother of Child) published on 3 December 2020
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Overall Experience
4.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you so much for your lovely review over how professional and caring the staff are, and about how responsibly we have dealt with Covid.
I notice there are some areas you have not scored us so highly in. If it is ok we will gather some more feedback from you to see how we could also improve in the future. I would like to add that we are very competitively priced, we have fantastic funded-only options to help parents and offer discounts to blue light services.
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Review from Sally A (Aunt of Child) published on 2 December 2020
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team, - at Banana Moon Day Nursery Harlow
Thank you so much for your lovely review! We will pass on your feedback to the team.
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Review from Juan F (Father of Child) published on 19 November 2020
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team, Management at Banana Moon Day Nursery Harlow
Thank you so much for your lovely review and we wish you the best for the future.
The Bananamoon team x
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Review from Niccola B (Mother of Child) published on 18 September 2020
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Overall Experience
5.0 out of 5
Reply from The Banana Moon Team, Management at Banana Moon Day Nursery Harlow
Thank you for your lovely review and glad she is enjoying school.
The Bananamoon team x
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Review from Samantha R (Mother of Child) published on 12 August 2019
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5.0 out of 5
Great location and perfect for commuting to London.
After 6 months at Banana Moon, I am really pleased my little one attends there. A variety of different activities to keep them busy in the day, a daily report, staff are
The Banana Moon team support the learning we do at home and share what they are doing in the nursery.
Very impressed with the team and my child is very happy there.
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The Review Score of 9.4 (9.446) out of 10 for Banana Moon Day Nursery Harlow is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Banana Moon Day Nursery Harlow is calculated as follows: ( (86 Excellents x 5) + (22 Goods x 4) ) ÷ 108 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.65 Points relating to the number of positive Reviews for Banana Moon Day Nursery Harlow is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12. 9 Positive Reviews ÷ 12 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Director
Joined: 2016
Hi, I am a Director for my family business, where I have worked for nearly 20 years. Since having a family of my own, I have always taken an active role in anything my children are involved in. I was treasurer for my son’s pre-school for many years where I met Becky and we decided to embark on this adventure together. I am very organised, and used to juggling commitments. As well as work and family, I run a Netball club which consists of 3 teams in our local league. I also help my husband with the paperwork side for his First Aid Company. I am a firm believer in supporting staff. I will be supporting the nursery mainly off site and dealing with the accounts emails. I enjoy my weekends either playing netball, or watching my young sons play football and rugby, as well as spending time with family.
Job Title: Director
Joined: 2016
Hi, I used to be a management accountant but when I had my family I changed careers to work with children. I studied my level 6 at the University of Herts whilst being an outstanding childminder. I am a big believer in the benefits for children of using signing and outdoor play. I am also an advocate for developing and training staff. I have been heavily involved with pre-schools for many years and have worked to help improve standards at some preschools. I am also a freelance Early Years Inspector. Opening a nursery has been an ambition of mine for many years. I met Sally through our children going to the same pre-school and we were a great team together for five years on the committee. I also enjoy long walks with my dog, or cooking and reading with my husband and children.
Job Title: Deputy Manager
Joined: 2016
Hello my name is Sian. I have a Level 3 in Childcare and also management. I love working with children, I like to support and watch them develop. I knew from a young age that I wanted to work with children and went straight into childcare as soon as I could. I have a passion with supporting staff and helping them develop further in their role.
Job Title: Nursery Practitioner
Joined: 2017
My name is Holli, I hold my Level 3 in childcare. I have always had a passion for working with children since having a family of my own. I have two lovely boys and a husband and love nothing more than doing things together as a family. I enjoy being a part of helping children to grow and develop their skills and abilities to become the bet they can be.
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