Bright Eyes Childcare - In the Town

43 North Street, St Austell PL25 5QE
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8.1 44 Reviews
  • Bright Eyes Childcare - In the Town, St Austell
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Care Provided by Bright Eyes Childcare - In the Town

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Lisa Endean (Manager)
  • Number of Childcare Staff
  • 24
  • Total Places for Children
  • 62
  • Age Range
    • from 0 years 2 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:45-18:15
    Tuesday 07:45-18:15
    Wednesday 07:45-18:15
    Thursday 07:45-18:15
    Friday 07:45-18:15
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for Bright Eyes Childcare - In the Town

  • 8am-1am or 1pm-6pm £33.75 (under 2's £35),
    9am-5pm £54 (under 2's £56),
    8am-6pm £65 (under 2's £67.5),
    All sessions include snacks and drinks.

  • Meals are charged or option to bring a packed lunch.
  • Parking

  • Bright Eyes provide a car park for six cars with a one way drop off system in operation. Please enter at the top entrance and follow the road around.


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Bright Eyes Childcare - In the Town Reviews (44)

Total of 44, showing 21-40
8.1

Bright Eyes Childcare - In the Town has a Review Score of 8.1 (8.081) out of 10, based on 1 reviews in the last 2 years. Over all time Bright Eyes Childcare - In the Town has 44 reviews.

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Review from Christine B (Mother of Child) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy. I have no concerns.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Thanks so much for taking the time to review us Christine, we really appreciate your feedback.


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Review from Sarah P (Mother of Child) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my partner are very pleased with how well our daughter has settled in. All of the girls have been very welcoming towards me, my partner and daughter. She has settled really well into the nursery and gets really excited when we pick her up. The nursery provide a good range of food for the
children and our daughter always has fun doing all the exciting activities they plan.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Sarah, thank you so much for taking the time to review us and its lovely to hear your positive comments. We are overjoyed your daughter feels confident to play and explore with us. We look forward to continuing to develop her learning with us.


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Review from Katie T (Mother of Child) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has gained lots of confidence and independence since joining Bright Eyes Childcare. His key worker does an amazing job at this and has a great bond with my son which I feel has helped him loads. I am very happy with this nursery and all the lovely staff that work there. Thank you.

Reply from Tara, Admin at Bright Eyes Childcare - In the Town

Many thanks for your review Katie, we will really enjoy watching your son grow and develop with us :)


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Review from Leanne T (Mother of Child) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started bright eyes only a few weeks ago and I couldn't recommend them enough. The staff are so friendly and welcoming, after my son being with me 24.7 it was very hard to leave him with anyone else but within only a few sessions at Bright Eyes he is so settled, he's so happy and smiley when
he goes in now, I can hand him over with no fuss and leave to go to work happy knowing he's happy. I love the app and the regular updates and photos. The staff show me what he is doing on a daily basis. Thank you to everyone at Bright Eyes.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Leanne, Thank you for your lovely review of us and we are so happy your son has settled so well with us.


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Review from Zerine A (Mother of Child) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about putting our daughter into nursery, but it was the best decision we ever made. Our daughter has developed so much and the staff are always happy to help. Our daughter is always happy to see the girls who work there. Fantastic staff, lovely food is always served and there's always
someone to help if needed. We have taken advantage of the ADHOC sessions occasionally and have always been accommodated. Amazing nursery.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Zerine,
Thank you so much for taking the time to leave a review and we are so pleased you are happy with the care we provide for your daughter, it is always a pleasure to have her.


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Review from Shaun P (Father of Child) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my two children have been at Brighteyes Nursery, they have both showed amazing progress with their development and understanding. My little boy was never confident until he found his feet in the baby room with the support from the girls in his room. All three rooms have amazing supportive, hard
working girls in who dedicate so much time and effort into a child's needs. The ladies in the office are so polite and understanding, they are happy to help with any problems that may occur. My two love the food that is provided here and I know that they have been fed well and looked after when they are picked up. They have a massive garden for the children to enjoy with a climbing frame and cars/scooters/bikes to enjoy. I would most definitely recommend Brighteyes to anyone I know.
Keep up the hard work ladies.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Shaun, many thanks for your lovely review. We are so pleased you feel comfortable leaving your children in our care and that they have fun with us!


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Review from Emma C (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Bright Eyes since she was a baby, she's now 3 and loves it here, a real home from home setting and very attentive staff who she looks forward to going to see. We love it that special activities are put on throughout the year too, like fun days, nativity and Santa coming
to visit. My daughter has made lots of lovely friends and the home cooked meals are a firm favourite. A lovely big outdoor setting/play garden is on site too.
Highly recommended to others.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Emma, so pleased to hear you find the setting homely and thank you so much for leaving a review of our care.


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Review from Emma M (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent setting with caring staff. My child has attended for 3 years and it's a safe happy environment with lots of wonderful people. The outdoor space and forest school provide amazing learning opportunities for young children with different ways of learning that are fun. The food and meals
provided are exceptional with attention to detail and a variety for all.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Emma, thank you for your feedback and taking time to leave a review. We are so pleased your daughter enjoys her time at Bright Eyes and makes the most of the forest school and garden, it is a pleasure to have her.


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Review from Libby H (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Bright Eyes to all of my friends and now they all take their children there. I am so pleased with Bright Eyes childcare! I haven't found another nursery in St Austell that can compare to what they offer!

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Libby, thank you for taking the time to review us. Your feedback is really important and your recommendations mean so much to us!


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Review from Abi R (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little one has been at the nursery since she was 9 months old and it really is a home away from home for her. The staff are fantastic and she has progressed fantastically.
I'm very happy with all that the setting have to offer.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi, Abi. Thank you so much for taking time to leave a review and for your lovely comments about the setting being homely. We like to make children feel as if they can relax and explore freely in a home from home environment so your comments mean the world to us - thank you!


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Review from Daisy H (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has come on massively since starting at Bright Eyes nearly a year ago. All the staff have been wonderful and really understanding when I've to drop him in on really short notice.
We're currently potty training and I think the girls have really boosted my son's confidence with it. They're all
so lovely and approachable and my son is really happy to be there. Thank you for everything you do!

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Daisy, Oh! thank you for such lovely comments! We love having your little man with us and are pleased to have that flexibility when we are able to. He's doing brilliantly and it's lovely to hear he enjoys being here so much.


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Review from Kate W (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities staff are all fantastic and go the extra length to help with any issues. Management is approachable and always willing to help. Food is fantastic nice variety and all freshly cooked and sourced locally. Staff are trained to a high standard which is reflected by the care they receive.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Kate, thank you so much for your feedback we really appreciate it. Its lovely to hear you find the staff here approachable and your daughter enjoys the food!


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Review from Hannah P (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant Nursery! My little girl has been attending just over a year now and she absolutely loves it! Has helped her development so much. Would and do recommend to anyone I see looking for a nursery!

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Hannah, Thank you for reviewing us and for your lovely feedback. We really value your recommendations, thank you!


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Review from Carly H (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very polite and very good with my children and are always happy to help with any queries I have.
The food is great and well balanced, which my children enjoy.
The nursery can become busy at dropping off/pick up times, which can be a little overwhelming. In this time it can also be difficult
to talk to the staff about my children's day, which can leave me feeling like I have missed out on their day, but this is no way the staff's fault.
The care is also of a high standard and my children thoroughly enjoy going to this nursery.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi, Carly. Thank you for taking time to leave a review for us and we are pleased to hear you find the staff at Bright Eyes helpful. We will take on board your feedback about pick up and drop off times and ensure more staff are available for you to have a full handover. Please also feel free to use Eylog to communicate with the staff as they will be able to let you know how your child's day has been via the system. We appreciate it is much nicer to talk to the key worker though and will work to ensure this is available. Again thank you so much for your feedback and positive recommendation.


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Review from Jason G (Father of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2-year-old daughter loves it at Bright Eyes. The staff are very friendly and caring, My daughter is always excited to go to Bright Eyes. As well as fun for the children it is also educational for them.
The food included is excellent and I would highly recommend Bright Eyes to any family.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

H,i Jason, it's lovely to hear that your daughter loves coming to see us so much and thank you, for taking the time to leave a review with such kind words.


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Review from Shannon M (Mother of Child) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Eyes nursery to me is much more like a family than a business. They care about each child as if they are their own. Connections and bonds that are made here can't be made anywhere else.
I've used several nurseries but honestly, none have come close to Bright Eyes. They are happy to meet every
need to every child no matter how big or small. Food quality is to very high standards. It's nice knowing your child receives a nice, fresh, home-made meal every day with Bright Eyes.
My child has developed at a much more increased pace since being with Bright Eyes, I very much look forward to staying with them with my child's siblings also.. highly recommended especially to nervous parents worried about leaving their children, like myself.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi, Shannon, it's so lovely to hear that we put your mind at ease leaving your children in our care. We are thrilled by your comments and thank you for choosing to share your experience of Bright Eyes with others.


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Review from Lee M (Father of Child) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son really enjoyed being at the nursery and his development was enhanced significantly whilst there. The staff are all well presented, engaging and friendly and make taking my child there a pleasant and comforting experience. The standard is very high in all areas and I wouldn't hesitate to take
my son back there or recommend them to others.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Hi Lee, Thank you taking the time to review us, your feedback is so important to us. We are pleased your son enjoys being with us and thank you for sharing your experience with us.


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Review from Suzanne R (Mother of Child) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started in Jan 2015 and the staff have been amazing throughout her different stages. Taking photos and videos of key moments like her first steps. The EY log is good to see what she gets up too. Her needs have always been met, and routine was always kept to what I asked for. She's always
had a deep bond with her key worker and all staff she likes to cuddle. It's really heartwarming to know that she is cared and loved for so much. The food is amazing and such a different variety that it's helped with my daughter's eating at home. The grounds of the nursery are amazing and always improves which was a huge reason I picked this nursery. She has moved to preschool recently and the changes in her are outstanding which is only helped along by the staff at the nursery. I would always recommend Bright Eyes as they really are home from home.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Thank you for your kind words Suzy, we love having your daughter with us and we are so pleased to see how she has come on leaps and bounds and is enjoying preschool.
Thank you for reviewing us and for your continued support of the nursery.


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Review from Stephanie B (Mother of Child) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started here beginning of January and absolutely loves coming to the nursery!
She always explains everything she has done throughout the day and I really like receiving eylog observations showing me her progress.
Her first few sessions in the nursery I called them a few times a day to
make sure she was settling in ok and they were more than happy to check on her and explain her progress throughout the day which really put me at ease. The staff are brilliant!
I would highly recommend this nursery to any of my fellow parents.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Thank you for reviewing us Steph, we love having your daughter with us and are so pleased you feel comfortable leaving her with us and that you get the most out of the Eylog - so lovely to hear it puts you at ease.


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Review from Jake A (Father of Child) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend this nursery enough - they have looked after my twin daughters for over a year now and can't thank the staff enough!
The management and all the colleagues there are absolutely amazing and it's really clear they are there for the best interest of the children also the setting itself
is in a old Victorian house which makes the girls feel at home.

Reply from Haley Larson, Admin at Bright Eyes Childcare - In the Town

Thanks for the wonderful feedback Jake, we love having the twins with us and will miss them when they go to school.


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Current Review Score: 8.1 (8.081)

Overview of Review Score

The Review Score of 8.1 (8.081) out of 10 for Bright Eyes Childcare - In the Town is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bright Eyes Childcare - In the Town is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.081 Points relating to the number of positive Reviews for Bright Eyes Childcare - In the Town is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 number of registered child places is 12.4. 1 Positive Reviews ÷ 12.4 = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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