Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.7 58 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds nurseries enthusiastically provide explorative, meaningful and playful childcare and education across Kingston and Merton.

The Claremont Hall nursery is situated on the corner of Maple Rd in Surbiton. The two-floor site comprises of light, spacious rooms and two outdoor areas for their chicks to enjoy.

The team of dedicated, passionate, and caring staff in Dicky Birds' sites across Surbiton, Wimbledon and Raynes Park provide the little ones in their nurseries with high quality, fun and engaging activities to support their growth and development.

Dicky Birds firmly believe that each child deserves a rich education from an early age and an opportunity to find their feet, making new memories and experiences along the way.

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Care Provided by Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Susan Barbara (Nursery Manager)
  • Number of Childcare Staff
  • 50
  • Total Places for Children
  • 125
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (58)

Total of 58, showing 1-20
9.7

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.7 (9.684) out of 10, based on 30 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 58 reviews.

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Review from Rachel C (Mother of Child) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really nervous about the transition of going back to work and starting nursery. I am so glad I did this with Maple Road as they were very generous with the number of settling-in sessions we had before her start date and this made such a difference for my daughter and I. When the start date came
I was so happy with how it was going and absolutely loved her key worker. This is absolute gold dust for a mum who is used to being with their child 24/7. And as she's moved up she's continued to love it so much and the staff have been wonderful, I don't know how they do it! They are absolute heroes in my eyes and I'll always be so grateful. Thank you Maple Road team!

Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you so much for leaving such a glowing review. We are thrilled that you've had a positive experience at our Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton. We are so glad the team were able to transition you happily to nursery life with the use of our settling-in sessions and key workers. We wish all the best for you are your little one!


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Review from N Y (Mother of Child) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little one loves everyone in the flamingos! The staff are amazing and very caring! They are very accommodating and we can see how much they care and love for the children in the class. The deputy managers are also amazing!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review. Our kind, caring team takes the time to get to know the children and their families, so they can understand their individual needs and what support is needed to help them learn and grow.


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Review from Charmie K (Mother of Child) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a 2-year-old in the nursery now who has been there since she was 8 months old, and a 6-year-old who has grown up here through all the rooms. I can't say enough about how much they both love and loved this nursery. It has allowed them both to thrive which is everything you hope for as a full-time
working parent entrusting your precious children to a village. The most important factor is the staff. They care so much about the kids and the care they give. The way they come up with different imaginative activities every day and prepare the tables for them continues to astonish me. All the practical life skills they try to teach - like putting on their own sun cream and cleaning - are not just admirable but the pictures are absolutely adorable.


Some of the amazing staff like the lady in Sparrow's room have been there a long time and set very high standards. Some long-standing support staff like the Forrest School teacher deserve special recognition as well.


Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review. Our friendly, knowledgeable team are so passionate about helping children to learn and grow. They really take the time to form strong, supportive relationships with the children so they can get a great understanding of their individual personalities. This allows them to tailor activities to what they find fun and engaging. Helping children to develop life skills and positive knowledge is so important for getting them ready for school and the future.


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Review from K W (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter joined Dicky Birds Day Nursery and Preschool Surbiton, Maple Road at the beginning of 2024 and we are very happy. The settling-in sessions helped her adjust to the new environment before starting. The weekly round-up and pictures are so lovely to see each week. The staff are kind and our
daughter’s confidence is growing day by day.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Settling in sessions aims to make children's transition to nursery as smooth as possible. They are supported and encouraged to go at their own pace so they truly feel happy, confident and secure in our nursery environment. Giving our families a great insight into their little one's nursery day is an important part of maintaining informative, reliable communication.


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Review from Baz R (Mother of Child) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have great things to say about this nursery. My son went here and now my daughter does and just like he did she absolutely loves it. The staff are warm and professional and my daughter is always very happy at drop-offs and pick-ups. Highly recommend.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our dedicated team work hard to provide a supportive and nurturing environment in which children thrive.


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Review from Lindsay H (Mother of Child) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our daughters were very happy at Dicky Birds Maple Road from 2020 to 2023. The staff in the room are lovely and took excellent care of them. I think management’s communication style with parents wasn’t always great but the children were happy, safe and well looked after and that is what really
matters.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our kind, supportive team works hard to provide exceptional childcare and education. We strive to maintain regular and informative communication with our families in order to build strong partnerships between nursery and home.


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Review from Lisa H (Mother of Child) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care our daughter receives at Dicky Birds Maple Road. She's so happy to go in and is always warmly greeted by staff. She loves the fun activities, the interaction with staff and other children, and she's learned so much from there. We are leaving the area soon and are pretty
heartbroken to have to take her away from the nursery she loves!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our dedicated team really take the time to form strong, supportive relationships with the children in their care. Children enjoy a great variety of stimulating activities throughout the nursery day which provide fun and engaging learning opportunities.


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Review from J G (Father of Child) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dicky Birds Maple Road is great for our son. The stars are brilliant and know each child in order to get the best out of them. He is now in his third room at the nursery and each one has been a good experience.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our warm, nurturing team work hard to build strong relationships with the children in their care, really taking the time to understand their individual needs and what support they need to thrive.


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Review from X L (Mother of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is amazing and gave great support to my baby’s settling. Space is nice with outdoor garden and food menu seems delicious and balanced. I wish the report with pictures of child’s activities could be daily and individually, rather than a weekly round-up of the whole room. It’s a bit cruel for
a mom to wait a week to see some pictures of her child at the nursery and sometimes there aren’t any.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our team strives to make the settling in process as smooth and seamless as possible for our families, providing the close support needed for children to feel happy, confident and secure in our nursery environment. Children enjoy varied, nutritious meals throughout the day which are packed with delicious flavours. We strive to provide families with regular updates which give them a great insight into their little one's nursery journey.


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Review from Victoria B (Mother of Child) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Road Dicky Birds Day Nursery has been an absolute gem for our family! From the warm and welcoming staff to the stimulating environment, our child has flourished in their care. The daily updates and photos provide peace of mind and we appreciate the emphasis on learning through play. Highly recommend
Maple Road Dicky Birds for any parent seeking a nurturing and educational environment for their little one!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our enthusiastic team work hard to provide a warm, nurturing nursery environment and a great variety of engaging, educational activities throughout the nursery day to ensure children flourish.


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Review from J L (Mother of Child) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our baby is thriving every day and so happy to be in the nursery. The manager and her team provide exceptional care for our baby including various activities and outings. I admire their dedication and passion.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is happy and thriving with us! Throughout the nursery day, children enjoy a variety of exciting, engaging activities informed by our specially designed education programmes and our dedicated team's own creativity and passion.


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Review from Damla T (Mother of Child) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Maple Road Dicky Birds. My daughter's speech has improved significantly since she started here. In 3 months she is able to talk, sing, count in English. The only improvement I'll suggest is the room needs more light or maybe different lighting to help the kids get more daylight
feeling in the room. Also the balcony section needs some improvement. Lastly, the room needs refurbishing as it has old furnishing. Maybe with new decor and lighting it will look so much more exciting for the kids.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review. It's so great to read that you and your family are happy with your experience here! Our kind, supportive team strive to empower and encourage in developing their language and communication skills. We welcome all feedback from our families as it's essential in allowing us to continue to evolve and improve our high-quality service.


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Review from E H (Mother of Child) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son joined this nursery last year when he was 11 months old and we couldn't be happier. There were lots of settling-in sessions which really helped before his first day, and so much care taken to maintain his feeding and sleeping routines and preferences. His key worker is absolutely lovely and
very caring for him and his development. There are different seasonal play activities, outdoor time when possible and catered to what your child enjoys the most. The food menu is impressive and my son nearly always eats everything given to him. It's wonderful to have a weekly roundup of the activities and fun they've had in the week, and lots of photos of the children playing together. I would recommend this nursery to others without a doubt.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our dedicated team are attentive, supportive and incredibly caring of children's individual needs, working hard to ensure they feel happy and confident whilst at nursery. Providing a great variety of activities is so important and helps to keep children stimulated, engaged and curious in developing new skills.


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Review from A T (Mother of Child) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’re so happy with the care our child receives at Maple Road. His individuality is celebrated and, with constant nurturing from the nursery team, he’s coming on leaps and bounds with his learning and social skills. We are really pleased with the nursery environment and impressed with how this continues
to grow and evolve. Every adult that we interact with, and our child interacts with, is helpful, passionate and caring and has our best interests as a family at heart.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's so great to read that you and your family are happy with your experience at Dicky Birds Maple Road! In our warm, welcoming and stimulating nursery environment, our dedicated nursery team work so hard to ensure children thrive. Informed by our specially designed education programmes, they provide a great variety of fun, engaging and educational activities to help children develop important skills for the future.


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Review from R G (Father of Child) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be happier with the Dicky Birds team. They’re all fantastic with our daughter, and the ducklings room team have been been incredibly supportive in settling her in! Appreciate all the updates in the app throughout the day!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's great to hear that you and your family are so happy with your experience! Our team understands that the settling in process can be a stressful time for families so they strive to make it as smooth and stress-free as possible.


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Review from A C (Mother of Child) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter joined in the flamingo's room and is absolutely loving it. She is always exploring with messy play, and they follow her routine at home, which helps so much. Nothing is too big to ask. I was very anxious leaving my little one for the first time, but the team were really reassuring, and nothing
was too big of an ask. The management team have children at the nursery themselves which is also reassuring for me, and they respond in a timely manner to all my questions and queries. I highly recommend Claremont Hall as a nursery - we are very happy there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Giving children the opportunity to engage in a variety of stimulating activities like messy play engages their senses and indulges their natural curiosity so that they can begin to develop important skills. Ensuring families are properly supported through the transition to nursery is so important in making the process as smooth and seamless as possible.


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Review from F B (Mother of Child) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attended Claremont Hall from a baby to a school leaver. I couldn’t have asked for a better experience. The staff are so caring, and my son never wanted to leave. The manager is always really helpful whenever I have a query.
The family app they use gave us great updates.
Highly recommend sending
your little one there!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's great to hear that you and your family had such a fantastic experience with us! Our dedicated team is passionate about providing exceptional care and education. Maintaining effective communication with our families is so important in building strong, supportive partnerships between nursery and home.


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Review from S G (Father of Child) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The nursery is poor; recently audited by Ofsted as 'Requires improvement' across all measurable areas. When we joined for our child the Ofsted reports were 'Good', prior to that 'Outstanding'.
The turnover of staff, continuity of staff, staff levels, staff consistency and capacity to focus on the development
of your child just isn't there. We're immensely disappointed with this nursery, particularly the management who seem to be wholly ineffective and functionally useless.
There's little attention to the learning pathway, maturity, shortfalls and needs of an individual child, yes they can look after your child but they seem to be unable to meaningfully develop their learning.
For the higher than local pricing they charge and the onerous terms and conditions they rigidly mandate on parents it just isn't worth considering as an option.
We would recommend you look to another nursery, not the Dicky Birds/Grandir/Kidi Caru group (who have several locations nationally).

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave your feedback. Please be assured that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.


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Review from C P (Mother of Child) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We absolutely love Dicky Birds Maple Road. The staff are all absolutely amazing, and the way they care for the children is next level. They go out of their way for the children, and my daughter has adored all the workers in every room she’s been in. The activities, opportunities and learning they do
is first-class. I like how they take the children on daily walks, which other local nurseries do not do. My daughter also does weekly play sessions there every Tuesday. We couldn’t be happier and will be sad when my daughter gets too big to stay on. Lastly, the food and weekly menus are second to none thanks to their incredible chef, who makes delicious and nutritious meals.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for your kind comments about our nursery! We are proud to have a team of friendly, nurturing practitioners who are committed to helping children learn and grow. Your review is very much appreciated.


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Review from Katie H (Mother of Child) published on 4 April 2023
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Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be happier sending our son to Dicky Birds. The staff are all so kind and caring and make a huge effort to make each day fun and engaging for the children through the wide range of activities that they offer. We love to see the pictures and weekly round ups every Friday of what the children
got up to and their smiling faces say it all!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our hardworking team is so passionate about helping children to learn and grow. Providing a wide variety of stimulating activities for them to enjoy is an incredibly important part of that, engaging, empowering and inspiring children for the future.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (277 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 358 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Jana

Jana Tomanova

Job Title: Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.


Frequently Asked Questions about Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

What is the Age Range of Children that Dicky Birds Day Nursery and Preschool Surbiton, Maple Road accepts?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Open?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Dicky Birds Day Nursery and Preschool Surbiton, Maple Road have capacity for?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has capacity for a total of 125 Children.

How far is Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to the centre of Surbiton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Platinum Service – more info.