Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.7 58 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds nurseries enthusiastically provide explorative, meaningful and playful childcare and education across Kingston and Merton.

The Claremont Hall nursery is situated on the corner of Maple Rd in Surbiton. The two-floor site comprises of light, spacious rooms and two outdoor areas for their chicks to enjoy.

The team of dedicated, passionate, and caring staff in Dicky Birds' sites across Surbiton, Wimbledon and Raynes Park provide the little ones in their nurseries with high quality, fun and engaging activities to support their growth and development.

Dicky Birds firmly believe that each child deserves a rich education from an early age and an opportunity to find their feet, making new memories and experiences along the way.

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Care Provided by Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Susan Barbara (Nursery Manager)
  • Number of Childcare Staff
  • 50
  • Total Places for Children
  • 125
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (58)

Total of 58, showing 21-40
9.7

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.7 (9.684) out of 10, based on 30 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 58 reviews.

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Review from N K (Mother of Child) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincerely appreciate the atmosphere of fun and learning that the caring staff at Dicky Birds encourage. My daughter has been attending since she was eleven months old and she enjoys it immensely, has made so many lovely friends and is confident, creative and curious as a result of the curriculum.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's so great to hear that your little one is enjoying her time here! Ensuring children feel supported, confident and empowered to develop important life skills and build strong relationships is so important.


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Review from Caroline G (Mother of Child) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our boys attend Dicky Birds Maple Road and have done so for nearly a year. Our youngest (now almost 2) began his nursery journey there at 10 months and we loved it so much that we transferred our eldest when he was nearly 3 after he had had 18 months elsewhere.


Everyone is kind and welcoming.

They teach the children in a fun, playful, messy (!), joyful way and they love them and protect them exactly how you want your children nurtured when they are away from you. They encourage individuality but also communal respect. They stress fresh air and the outdoors and they give children the space to be themselves. We love it.


We cannot say enough good things about the staff and the programme at Dicky Birds Maple Road and are happy that we chose it.


Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our hardworking team is so passionate about providing exceptional childcare and education. They really take the time to build kind, caring relationships with all children. Providing a great variety of stimulating activities in conjunction with our specially designed education programmes is so important. It allows your little one to explore their creativity, curiosity and self-expression whilst developing important life and social skills.


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Review from Katie F (Mother of Child) published on 1 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery have been fantastic - always coming up with fun and creative activities and ways to stimulate the children’s minds. Our daughter has developed socially and emotionally since joining Dicky Birds Day Nursery. The staff have been so supportive of personal circumstances as well, be it health/medical
needs or developmental milestones such as potty training. We are so grateful for Dicky Birds and all that the staff do every day!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hello, thank you so much for providing such kind comments. We are delighted to hear that your daughter enjoys our activities and that you feel supported by our nursery team. Your comments will be passed on to the nursery team.


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Review from S R (Mother of Child) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been generally happy with the staff across the multiple classes our child has now been through. They get to know your child and provide personalised care. They’re often able to answer questions about the day or latest behaviour and are supportive through phases and transitions. We’ve been impressed
with the diverse activities and curriculum. Economies of scale ensure that your child gets to experience things they might not when at home. The facility is well organised and equipped.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our friendly team is so passionate about providing exceptional childcare and education. They work hard to provide a great variety of stimulating activities alongside our education programmes.


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Review from E S (Mother of Child) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dicky Birds Day Nursery had gone through a period of staff shortage in 2022 with many experienced staff leaving. This meant that there were occasions when they had to turn children away because they just didn't have the staff available to meet the required ratio. However, they seem to be fully staffed
now and the new staff have been wonderful. The food is also delicious (I've tried it!) and my little one frequently has more than one serving. Management can do a better job of communicating staff changes, such as giving parents sufficient heads up about staff leaving, introducing new joiners etc. But otherwise, the team are great and my little one is happy there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our team work so hard and are incredibly passionate about providing exceptional childcare and education. Our nutritious nursery menus give children the opportunity to try a variety of new flavours and textures.


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Review from Breffni Q (Mother of Child) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing nursery, my son loves it here and skips in most days. The staff are incredible! He’s always learning and out and about in the outdoors which is great. He’s learning lots of sports which I think is so important and one of his favourite parts.

Reply from Alanah Hewett, Marketing Assistant at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It’s lovely to hear that your little one is happy here! Our team are so passionate and really take the time to build strong relationships with each child. We offer a great variety of fun, stimulating activities and our fantastic education programmes which have been carefully designed to prepare children for the future.


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Review from F G (Mother of Child) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hard to overstate how big a part of our lives nursery is as working parents with no local family support - we’d be lost without Dicky Birds Day Nursery. We’ve had three children go through two Dicky Birds settings, before, during and after the pandemic years and it has been a consistently brilliant
experience for our family, mainly thanks to the love and care of the talented staff who really make it a second home. It’s been transformative for all our children’s confidence. Our third child is currently at Maple Road and loves the setting and all the staff so much, she toddles in and out of there every day beaming. I live for the photos of the messy play (the staff are extremely creative and I especially love that I don’t have to feel guilty about not doing messy play at home!), garden time and the trips to the river and cherish the weekly updates on what they are learning so I can share in the same songs, books and themes at home. Early years is undervalued, but we are so grateful for the Dicky Birds team

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's so lovely to hear that all three of your little ones have had such a fantastic time at our nurseries! Our team works hard to provide a supportive, nurturing environment where children can develop their confidence. Children can enjoy a great variety of stimulating activities alongside our fantastic education programmes.


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Review from Victoria G (Mother of Child) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Dicky Birds Nursery. My son started here six months ago when he was one. He adores going and he’s grown in confidence so much.
The staff are so supportive and kind. I feel like they really know my son and they care about all of the children.
They do varied activities and the food is really
good. I couldn’t ask for more from a nursery and its staff!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review. Our dedicated team strives to build caring relationships with each child and provide a supportive environment where they can develop at their own pace.


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Review from A S (Mother of Child) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will split my review into the child development and overall nursery management categories. Regarding development, I think that the practitioners are doing a fabulous job. Our daughter adores the nursery and knows the names of a decent number of practitioners she had interacted with and also the names
of the children in her room. We are receiving regular updates on her progress. Management-wise, there used to be quite a few issues with the staffing shortages that negatively affected parents in the mornings as we had to wait for staff replacements and had been given at short notice. I assume that this had also been putting a high stress load on the practitioners (who had been handling it amazingly well) and consequently children. However, the situation seems to have improved. On the food note, the meals that they serve for lunch and tea seem varied and healthy, but the breakfast is not nutritious enough (no eggs), at least from what I've seen.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our friendly, nurturing, and supportive team is committed to providing exceptional childcare and education. Allowing you to share in all your little one’s exciting developments whilst at nursery is so important. Our nursery menus are produced under the guidance of a registered nutritionist and allow children to enjoy a variety of fresh, tasty meals.


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Review from S J (Mother of Child) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Dicky Birds. Our older two attended another DB nursery, and my middle one attended Maple Road for a few months when we moved. We tried another nursery with our youngest because it had slightly longer hours and was in a more convenient location for us. But we missed DB, the quality of care, the
lovely staff and the ethos so we came back and are so pleased. It’s even better than we remember. The staff have been great in both rooms so far. My son bounces in every morning and is happy when we pick him up. I couldn’t recommend the nursery more highly.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our dedicated team works hard to provide fun, engaging activities alongside our fantastic education programmes.


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Review from Gill D (Mother of Child) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond to make sure your little one is safe, cared for and happy. We can speak to them about issues we are having regarding difficulties with getting our child to sleep, potty training etc and despite being super busy they give you that time and advice which is really helpful. We
attended a lovely Christmas event that the nursery put on which was fab, my daughter had lots of fun and it was a chance for the parents to meet too. Food and drink were great and once again staff really went that extra mile, on a Friday evening I might add- which we all know is precious time to unwind at the end of the week. Really appreciate their efforts.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Hi, thank you for taking the time to leave a review. Our teams are incredibly passionate about what they do and are keen to work with parents to help with their child's development. It's great to hear that you and your little one had a lovely time at our Christmas event! It was a chance for all our families to get together and enjoy some festive fun.


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Review from C N (Father of Child) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had my daughter at Dicky Birds for a couple of years and overall have been impressed. The nursery has a nice range of facilities and activities. They make the most of the outdoor space and my little one enjoys the regular walks to the local parks and river.
We have got to know many of the staff
during our time and have been impressed with their dedication and enthusiasm. Managers are easily accessible and often present in the children's rooms.
My little one is excited for nursery each day and always comes home with a smile.

Reply from Alanah Hewett, Marketing Apprentice at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from M N (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Dicky Birds for quite some time. Our firstborn daughter is now at school and our youngest is turning three. Over the years there have been some minor changes in regards to the management team and the company ownership, but this doesn’t seem to stop the amazing team to continue providing
a nurturing environment full of wonderful experiences. The staff are very friendly and knowledgable.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from S F (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been at this nursery for almost 2 years now, going through the different classes and every single one has been even better than the previous one. The staff are very thoughtful and I am fully confident that they are providing great care for my child and broadening their horizons.
In addition,
from a very practical standpoint, 3 meals a day and nappies are provided which makes our life as parents much easier during the week.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review; it is very much appreciated.


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Review from R E (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A fantastic nursery with lovely, caring staff.
Always enthusiastic about learning and fun all mixed in together.
It’s well run with managers always on hand and room leaders always keen to talk to parents every day about the day’s activities.
Activities are varied - walks, learning, science experiments,
dancing, yoga etc.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review; it is very much appreciated.


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Review from J B (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son previously attended many years ago. My daughter currently attends and is in the Starlings room. She started her journey in the Ducks and has worked her way up the rooms. She is very excited to go in every day and see her friends and the team in the room. I can not fault the care that we have
received and you can see how hard all the staff work in the nursery. She comes home happy which is what my main hope is. The nursery displays as you enter the nursery are fantastic and very appealing! As a family, we cannot find a fault with the nursery.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Sussan E (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and daughter attend the nursery full-time and every day you can see their happy faces so eager to go and play and have a great time with their daily activities.
As a parent, I’m really happy with how welcoming and professional the nurses are with all the care and dedication they put into my
children.
I would recommend the nursery 100%. It is worth every penny!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Emma S (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Dicky Birds! The staff are amazing, it’s a very nurturing and caring place and my little ones have both loved going. They always have great activities to keep the children entertained and there is a lot of variety day to day. I would definitely recommend!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from R S (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son loves going to Dicky Birds. The space provides a rich and safe environment to explore and learn. The staff are all friendly and engaging with the kids. I have been so impressed with our key worker. She takes a genuine interest in his learning and development and always takes the time to tell
us what he's been doing.
I really like the fact they take the kids out to the river etc and the outdoor space is a nice and educational environment.
Suggestions:
- put the menu on the door or include what they have eaten on their daily slip
- more regular updates, photos and info would be good when a child is just starting as this can be a daunting time for parents leaving their child for the first time
- providing a packing list for day one would be really useful!
But on the whole, a really positive experience and had no major issues.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Beatrice L (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the key workers in my child’s class are outstanding. They are passionate about giving children the best start and this comes across in the way that they interact with my child and me.
When my child started to stand on her own they seemed as excited as I was. My child is always happy to go to
nursery.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (277 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 358 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Jana

Jana Tomanova

Job Title: Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.


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