Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.7 58 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds nurseries enthusiastically provide explorative, meaningful and playful childcare and education across Kingston and Merton.

The Claremont Hall nursery is situated on the corner of Maple Rd in Surbiton. The two-floor site comprises of light, spacious rooms and two outdoor areas for their chicks to enjoy.

The team of dedicated, passionate, and caring staff in Dicky Birds' sites across Surbiton, Wimbledon and Raynes Park provide the little ones in their nurseries with high quality, fun and engaging activities to support their growth and development.

Dicky Birds firmly believe that each child deserves a rich education from an early age and an opportunity to find their feet, making new memories and experiences along the way.

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Care Provided by Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Susan Barbara (Nursery Manager)
  • Number of Childcare Staff
  • 50
  • Total Places for Children
  • 125
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (58)

Total of 58, showing 41-58
9.7

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.7 (9.684) out of 10, based on 30 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 58 reviews.

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Review from D S (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three children have been through or are at Dicky Birds, Maple Road. They have enjoyed it (even the one who pretends not to as she likes playing games with the staff). They have formed strong bonds with other children, their key persons in each room and the carers in general.
There was an issue with
food for a short period but management listened to feedback and the food is better than ever.
I really like all the staff and see that they care for my children really well.
I would recommend to other parents.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from Ioanna K (Mother of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be happier choosing Dicky Birds Day Nursery.
My son absolutely adores every single member of staff and so do we.
Being only with me and his dad for the first two years of his life due to Covid I thought it would be extremely difficult for all three of us to deal with the separation anxiety
but we had amazing support and my son settled in very fast!
We are so grateful for the love and care he is receiving from all staff.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery; it is very much appreciated.


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Review from Rhodri J (Father of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been with Dicky Birds since late 2018 and has been through 4 of their rooms. We've been very happy with his development and he has built strong relationships with most of the staff. The team think hard about how to engage the children and provide a wide range of activities. He is always
bringing home art and seems to learn a lot about the world through activities - a dinosaur egg hatched in the nursery this morning! Dicky Birds has good facilities for kids of all ages - whether sleeping rooms for babies or outdoor play areas for bigger children. The outdoor space is limited, but they use their location well and spend plenty of time at the river, local parks or at forest school.
They did an amazing job during the pandemic - they offered flexibility on places and fees, increased hygiene and put the kids first. This did lead to changes, but the management team remain committed to making the nursery a warm and welcoming environment.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to your nursery management team.


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Review from Michelle S (Mother of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be happier with Dicky Birds, Maple Road. The staff are so kind, warm and attentive. I have seen my shy little girl become a confident, playful, well mannered and well-fed little cherub. She runs into school each day to hugs and smiles from all and clearly enjoys her day there. She learns
so much there and comes back to tell us all about her day - her vocabulary is astounding. We had recently emigrated to the UK when we enrolled our child in Dicky Birds. Our greatest anxiety around moving to the UK was whether she’d be happy and settle into nursery having had her own nanny her whole life. Thank heavens for the team - they have taken all those fears away from us and we are forever grateful to them. We are number one fans of Dicky Birds and highly recommend them.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review, it is very much appreciated.


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Review from Kyle S (Father of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has had the utmost care shown to her. All staff are incredibly patient, understanding and great with kids. The staff communicate well with the parents and are always on hand to answer questions.
There is a wide range of activities they do each day to keep the children entertained which is
important to keep them interested and learning.
They eat well-balanced meals and there is plenty more if they require two and sometimes three helpings.
I have seen each day how much our child enjoys nursery, loves the teachers and often doesn't want to leave when it's time to go home. Our child's language, social skills, confidence and manners have improved vastly and we are incredibly proud and happy to send them to Dicky Birds!
Thank you to all who are involved in this wonderful nursery!

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review, it is very much appreciated.


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Review from M R (Father of Child) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves going to nursery in the morning and is always happy which is the most important factor for me. The nursery staff truly love the kids and take an active interest in their development.

Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for taking the time to leave a review, it is very much appreciated.


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Review from Ben D (Father of Child) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has thoroughly enjoyed her time at Dicky Birds and we find she has learnt greatly from her experiences at the "nest". The team and her key person, in particular, seem universally pleased to see her and she talks every evening about all the things she has done and the staff and other children
that she has played with. She regularly seems to go out for walks and activities. As the location is quite central in Surbiton it is quite constrained for outdoor space but they have certainly made the most of what outdoor space is available. The food is varied and our daughter always seems to eat double portions of lunch and/or dinner. As such we would recommend to other parents without question.

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Review from R C (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to Dicky Birds Claremont Hall in January 2021 after moving house and are really pleased with it. My eighteen month old is really happy to go in every day and seems to be doing all sorts of activities. When we sing new songs, they seem to know all the actions already and are learning lots of
new words and animal sounds. My four year old is really happy and engaged with their group and really enjoys interactions with staff and the other children, as well as walks, sports and forest school days. They seem to spend loads of time outside and are clearly kept very busy with lots of activities indoors and out. My two enjoy all the food, apart from a few preferences. The staff and communications are brilliant, a weekly update with photos of what everyone has been up to, as well as menus and any other news. The team are very responsive, any questions or queries are directed to the right person and dealt with really quickly.

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Review from Manya (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend this nursery to everyone. Just one concern, I would like to see a bit of change in pick-ups and drops of our chicks, as it’s currently not being managed in the best possible way.

Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for your feedback and for recommending Claremont Hall to other families. We agree that pick up and drop-offs have been a challenge during the pandemic. We hope that our new system now that restrictions are easing, has been better for you. However please do let us know if you feel there are some changes we could make. We are reviewing the system on a regular basis and comments and suggestions from parents is a vital part of this process.


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Review from Jenna K (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son was in the Flamingo's class at Dicky Birds Claremont Hall up until March. We recently moved out of the area and had to move him to a new nursery, if we had stayed we would have certainly kept him there. We were happy with our experience at Claremont Hall and thought the ladies who looked after
him were all incredibly kind and took great care of making his days at nursery fun-filled and loving. He loved attending Dicky Birds and was always really excited each morning, which made us very happy parents.
My only two criticisms were the limited daily, general feedback and the lack of artwork and crafts received, which were made while at nursery, particularly on special occasions. We, unfortunately, didn't receive anything for valentines day and mothers day, and only received one painted artwork for Christmas. It would have been special memorabilia to have had especially while they are so little and growing and developing so quickly.

Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Thank you for sharing your feedback with us we are so glad that your son enjoyed his time in the nest and hope he has settled well into his new nursery. We completely appreciate your comments about the daily feedback and will be introducing online learning journals soon to improve our daily communication with our families. We are sorry to hear that you did not receive much of the artwork that your son was creating at the nursery, as you mention, such memorabilia is indeed precious and we would like to have shared more with our families. Sadly during the past year, we have had to restrict what items could go home from the nursery during the pandemic. However, as things are gradually improving we have been able to relax some of these restrictions and are sending the children's amazing creations home in abundance!


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Review from James M (Father of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well organised, lovely staff and a really healthy environment. Our son (nearly three) has developed really well there and he loves going. There are numerous fun and educational activities and the menu is healthy and varied.

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Review from Bianca (Mother of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Dicky Birds Claremont Hall for the last two years and has been so happy in all of three groups she has been part of.
The majority of the staff are so friendly and warm and make her feel welcome and loved. She has made numerous friends and cannot wait to go to 'school' every
morning. The activities are varied with a lot of emphasis being put on exercise like walks to the river, PE and yoga.
The organisation of the nursery is superb and overall I would recommend it to anyone looking for a reliable and safe environment for their children.

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Review from Warren N (Father of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been part of Claremont Hall, Surbiton since September 2019. She enjoys the experience and I'm always particularly pleased with the communication, overall experience and how happy she is to be at nursery.

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Review from Alex A (Mother of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many nurseries in the Surbiton & Hinchley Wood area we can honestly say Dicky Birds is by far the best in the area. My daughter is extremely happy and I know every day we drop her off she’s in a safe, happy, kind and caring environment. Dicky Birds communication with parents is outstanding
with daily reports and phone calls to inform us of anything needed during the day. They are well organised and run the nursery extremely efficiently. There is a lot of imaginary play and time spent outdoors whether it be in the garden, trips in the “party bus” down to the river, or to the park. Thank you for being such a great nursery!

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Review from Chico C (Father of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been attending Dicky Birds nursery in Claremont Hall for just over 2 years now, and I couldn't be happier with the service provided. Communication from the nursery is brilliant, especially during the COVID19 pandemic. The nursery is well managed and the safety of the children taken very
seriously. Accidents/Incidents are very rare but when they occur, parents are informed in a timely manner. Staff are polite and professional. My daughter really enjoys attending nursery.

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Review from Becky (Mother of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Dicky Birds for looking after both my kids over the years with such kindness and care and big smiles on their faces each day. Incredibly well-run nursery, regular parent communication and low staff turnover. Very impressed with communication and updating of health and safety procedures throughout
the covid year. So reassuring as a busy working parent to be able to put 100% trust in your team (since my eldest started in 2016)! It means so much thank you.

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Review from Ruth (Mother of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff who clearly enjoy their job. Our son adores his nursery room, Ducklings, and he is always happy to be dropped off and picked up. They tire him out brilliantly and he forever sleeps through the night! As a dairy-free baby, they have catered really well to him too.

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Review from Tita A (Father of Child) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My kids love the nursery. Even after a long weekend, they are always super excited to go to the nursery.
The staff are excellent! My boys are always smiling when I mention the names of the other kids and staff in their room.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (277 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 358 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Jana

Jana Tomanova

Job Title: Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.


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